Avas Flowers
Reviews and Complaints

As someone who values the sentiment behind sending flowers, I must share my disappointing experience with Avas Flowers. I ordered a bouquet for a special occasion, hoping to bring joy, but the delivery fell short. The flowers were not as advertised, the service was lacking, and the overall experience left me feeling let down. It's disheartening when a gesture meant to convey love and care misses the mark so drastically. I had hoped for a beautiful arrangement to brighten someone's day, but instead, I was met with disappointment. Moving forward, I will seek out florists who prioritize customer satisfaction and uphold the integrity of their promises.

1. Flower Tech Center, Inc. DBA Avas Flowers, is a broker. While your client is the florist, without consumers neither the broker nor florist can make money. Hold your florists ACCOUNTABLE for the products they are selling through YOUR company.

2. If you are unable or unwilling to do so, allow the consumer the ability to know the name of the florist, so they can directly contact them, and do your job for you. How? BY HODLING THEM ACCOUNTABLE.

3. Disclose the "service charge" up-front. To do so at check-out is sleazy, leaving the consumer with a bad taste in their mouth. Just because there are many other options to Avas Flowers, it doesn't negate the responsibility of transparency.

4. Update your survey to allow photo uploads to help YOU hold your florists accountable; otherwise, consumers are left with little to no options and will NEVER use your company again and post all sorts of negative reviews on-line.

5. It's not that hard to make this a win-win situation for all involved: If your customer knows you have a watchful eye, chances are they'll do better. If they do better, your customer makes more money and YOU make more money, too! If your consumers are happy? Well, the sky's the limit, they say!

Lastly...I'd been happy paying the $90 if the florists would have even tried.

I call to order 8 centerpieces for my granddaughters baby shower, everything is great they take my order of almost $500, say they can be delivered, I hang up and think everything is great. Not ten minutes later my phone and email start blowing up they don't have the flowers I ordered and please pick another delivery day. Then start trying to sell me other flowers I didn't want, it was an absolute nightmare. I was on the phone with them for 40 minutes, finally after putting me on hold six times and coming back offering all these discounts in their scam to give me what I didn't order, I kept demanding they cancel the order and credit my credit card. Finally got it cancelled and credited then had to go on a mad dash to find flowers with a two day notice.

Placed an order on Oct. 20 for a funeral on Oct. 23. I provided the delivery info on the website, then got an email asking for the same info, so I gave it again on the phone. The funeral was Monday, but I was notified via email only today (Wednesday, the 25th) that Avas had canceled the delivery two days ago. Timely? Very. Not once did they CALL.

I didn't ask for same-day delivery, I gave them a three-day head start.

It staggers my comprehension that a professional company that features deliveries is too incompetent to do what any teenage pizza delivery driver does several times a shift.

Now, after reading the reviews (should have done that first), I decided to go ahead and contact my bank, so as to be proactive in this matter.

These people don't deliver. And, according to the reviews, they don't reimburse, either.

Received flowers from avas as a gift. They were sent without any type of moisture and looked unhealthy. The next day they were worse! Sent pictures and complained but they didn't make it right. So unacceptable! They just gave the giver a 20.00 credit ...horrible was to run a business. Never will use them again! The pictures are 2 days after receiving the order

I ordered flowers on Friday to be delivered on Saturday. Every time I checked the status, it was scheduled for Saturday, then it was scheduled for Sunday, then it was scheduled for Monday. On Tuesday, after an HOUR of pushing buttons I got to speak to somebody. They were going to schedule the delivery for Wednesday! My sister was at a vacation rental and was leaving on Wednesday! SHE WOULDN’T BE THERE! Had to cancel the order. Never, ever going to order from Ava’s! I will spread the word too. So disappointed!

I recently made a purchase at AvasFlowers.net to commemorate my 30th wedding anniversary, hoping the delivery would arrive on July 14th, as guaranteed by the company. However, much to my dismay, I did not receive any notification about the status of my order, despite several attempts to find out through their automated phone service.

Eventually, I decided to call their customer support line to inquire about my order, but I was greeted with a message that informed me of a delay due to "Non Binary Person Day," and that no live customer support would be available until the following day. This left me feeling frustrated and dissatisfied, but I remained hopeful that my order would arrive soon.

On the morning of July 15th, I contacted AvasFlowers.net again, and was informed that my delivery had already been made the night before, according to the delivery driver. However, after reviewing my security footage which showed no sign of a delivery on the 14th, I informed the customer support individual about the mistake. Only then did they admit that my order had not arrived on time due to a high volume of orders, but had in fact been delivered on the morning of the 15th.

Despite my disappointment and frustration, all AvasFlowers.net could offer me was a meager refund of $20. On top of this, when the floral arrangement finally arrived, it was wilted and of poor quality. Needless to say, I was greatly let down by the quality of service and product. My experience with AvasFlowers.net was a huge letdown, and I cannot recommend this company to anyone looking for a quality floral service.

I remember ordering from avasflowers.net last Fall, on November 4,2018. The product I bought was an exquisite flower arrangement named Autumn Splendor, which cost me $68.43, a reasonable price for such a beautiful bouquet. The product description claimed that this arrangement was the perfect way to celebrate the coming of Fall and that it would be an excellent gift for any occasion.

The following day, November 5,2018, a representative from the company called me to inform me that the orange roses required for my order were not in stock. He asked if I was comfortable with them replacing the orange roses with a different Autumn-colored flower, and I was okay with the change as long as the vase in the picture on the website was the same one sent. I was reassured that my request would be honored.

Later that day, the recipient of the flowers texted me a message thanking me for the flowers. I planned to surprise her at home, so I made my way to her house. Upon seeing the bouquet she received, I was blown away! It was so different from what I had ordered. The flowers were not the colors of Autumn; instead, they were a mixture of different colors. Moreover, the vase was a tall, clear glass vase with some burlap ribbon around it. It's not the one I ordered, and it had no Autumn Splendor look. It was a complete let down. The whole bouquet was very different from the online picture and less impressive compared to the one pictured on avasflowers.net website. It appeared like I could have purchased the same bouquet from my local Walmart store for ten dollars.

I was utterly displeased at the outcome and decided to message the company. Their offer of a store credit worth ten dollars and ten credits percent was laughable. I didn't want the store credit, nor would I ever shop from them again. I wanted the arrangement I paid for and the vase I picked in the picture. I was angry, and it was a waste of money. It was a complete betrayal of trust. I'll take my money elsewhere and avoid this store like the plague. Buyer beware! Don't order from avasflowers.net if you want quality.

Not recommended at all! I ordered flowers for my wife's 23rd anniversary from this third-party company. I was hoping to surprise her with a beautiful arrangement and their pricing wasn't cheap at all. However, I was deeply disappointed when the flowers turned out to be a complete disaster. The customer service rep who took my order was unfriendly and unhelpful. They claimed to be a local business but refused to share the name of the local floral designer. I sensed something fishy right away.

Despite these warning bells, I went ahead and ordered a dozen roses with baby's breath, a bow, a happy anniversary balloon, a vase, and a card with written words. The cost was hefty at $101.23, but I thought it would be worth it. I was wrong. First of all, their claim of "Free delivery" is bogus. Moreover, they assured me that the flowers would be delivered in 3 hours, but I requested delivery the next day. They also promised to send me an email of the invoice/receipt and another email/text when the flowers were delivered.

After my wife called me to thank me for the flowers, I requested a photo from her. That's when I discovered the extent of the disaster. Her name was spelled incorrectly, the so-called card was actually a message on plain computer paper with a Happy Anniversary message written by someone who was apparently illiterate. The cheap vase looked like a thin glass jar and there was no bow or balloon to be seen. I was incensed and contacted customer service immediately.

The representatives were unapologetic and even offered me a store credit for the balloon and the bow. They completely missed the point. It wasn't about the money, it was about the memories of our anniversary and they completely obliterated that. Moreover, they didn't seem to care. To make things worse, they used the cheapest products and the arrangement was an eyesore. I'd never use this company again, and I'm wary of the local florist they hired to do the job. Stay away from this company if you value quality and customer service.

By the way, my order number was *** if anyone cares. Spread the word - don't use this company!

Back in April of 2020, during the Easter season, I put in an order for four unique floral arrangements from AvasFlowers.net. The first three deliveries appeared flawless alongside an approving response from the recipients. Being satisfied with the service, I was waiting in great anticipation for the fourth arrangement to reach its destination on the ninth of April. However, to my dismay, this delivery never came.

I initiated contact with the customer service team at AvasFlowers.net and underwent immense strain trying to connect with a real, live human. At the beginning of my initial call, I opted to receive a call back instead of being put on hold, but this resulted in immediate disconnection when I entered my issued keypad number. As the situation became increasingly frustrating, my persistence led to a customer service representative who promised to contact the designer and placed me on hold. Unfortunately, the designer was unresponsive, and I never received a callback. I sent two separate emails to address the issue, but never garnered a response, prompting me to begin the same tiresome process on April 9th. To no surprise, I was told that the designer was once again unresponsive. When I pleaded for the order to be canceled, the customer service representative conveyed to me that they could not cancel my order due to the inability to connect with the designer. In my irritation, I requested a partial refund, but this, too, was denied. In its place, they offered me a mere $20 credit, which was rather useless, especially since I made it clear I would not be ordering from their website again.

After enduring an extensive process, the recipient of the fourth floral arrangement finally received the arrangement. However, upon seeing a picture of the final product, I was highly displeased. The arrangement did not resemble anything I had ordered. Instead, it appeared cheap-looking and seemingly effortless in execution. Furthermore, the arrangement was not representative of what I had paid for, which was disappointing. I could have just easily contacted a florist in the local area of the intended recipient, as I had paid a sizeable amount for this arrangement, but it was a very generic floral arrangement that did not look spot-on for Easter.

In summary, my experience with AvasFlowers.net was not the best. At first, the experience seemed pleasant, but the inability of the customer service team to resolve any problems accurately is highly concerning. Additionally, the lack of effort put into the final arrangement only leaves me equally disappointed in the designers and, consequently, AvasFlowers.net as a company. While I understand that there was a substitution policy, the final arrangement seemed unsatisfactory. I recommend finding a floral delivery website with better customer service and better final results when delivering flowers to your loved ones.

I have to say my experience with AvasFlowers.net was a total letdown. See, my friend lives far away from me, in Louisiana, and I wanted to surprise her with a bouquet of flowers that would be delivered straight to her office on the same day. Unfortunately, a few hours after I placed my order, I received an email from them asking me to call them regarding my delivery. When I did, I was informed that due to bad weather, the flowers were unable to be delivered on the same day, but rather on Monday, which was two days later. After a bit of back-and-forth, I was able to reschedule the delivery for Tuesday before 11 am to align with my friend's work schedule.

As the delivery day of Tuesday approached, I waited eagerly for a confirmation email that the flowers had been delivered. But, alas, no email came. I called to check-in, and Karen took my call, and at that time, I was informed that the designer had asked for my approval of a few changes. This was unexpected because, during the rescheduling process, we had already discussed the delivery status. Why did no one contact me earlier to get my approval? Worse yet, the flowers were scheduled for delivery in just 45-minutes, and they were just now about to ask for my approval. Karen assured me that everything would be okay and they would be delivered on time. However, things did not go according to plan.

A little after 10 am, Lori called me to inform me that the flowers would not make it on time, and asked if I had an alternate delivery address because she would be off work. What?! I had specifically picked my friend's work as the delivery address because that's where I wanted them to go. Lori then offered me a discount for the trouble, but the flowers had already been paid for. A discount would be no help to me, and I was quite upset. I asked for a refund, but Lori told me they would need to charge me an additional $10 for their inconvenience! I was like, "Are you kidding me?" I was not going to pay extra money for their mistake, so I demanded to speak to a manager. However, the manager was not available at the time of my call.

After some insistence, Lori finally agreed to give me a full refund for the inconvenience. But, here's the kicker - I asked her for an email confirmation of our conversation, which she still has not sent, even after several days. All in all, my experience with AvasFlowers.net was terrible. I was trying to support a small business during the pandemic, but I will never use this company again. It is disappointing because their website shows fantastic reviews, but a little bit of digging revealed that their customer service is not good. There is even an Ava's Flowers Scam Page on Facebook. Buyer beware.

I recently ordered a Blue Sympathy Spray Wreath from AvasFlowers.net for my Uncle's viewing which is happening today on 4/7/23. I made sure to place the order two days prior, on 4/5/23 and requested for the arrangement to be delivered to the funeral home by 1PM. However, when I contacted the funeral home at 12:30PM and a few more times after that, I found out that the flowers were not delivered as per my request. I immediately called AvasFlowers.net and spoke to multiple representatives between 1-2:30PM, but none of them were able to help me. They informed me that they were unable to reach the designer of the flowers and tried to reassure me that the viewing didn't start until 2PM, which was irrelevant as I wanted the flowers there by 1PM.

As the customer, I was very disappointed with the lack of empathy and concern from AvasFlowers.net. They informed me that the flowers might be delivered to the funeral home later that evening, but it didn't matter to me because my Uncle's funeral was scheduled for the next day. The flowers were meant to provide light and comfort to my Uncle's family during this difficult time and their inaction has caused me a lot of distress and heartbreak.

I asked AvasFlowers to cancel the order, refund my money, and spoke to a manager who then attempted to contact the flower shop company designer. The manager updated me that the designer was available and the flowers were out for delivery but still couldn't provide a specific delivery time. I found it totally unbelievable that they had the audacity to insist that the flowers would still be delivered up to 7PM, despite my repeated requests that they should have been delivered by 1PM. I've been on the phone with them for almost an hour now, and I believe that their service is appalling.

Aside from their disappointing service, I was heartbroken by the loss of my Uncle, and to experience such an inconsiderate situation is shameful. Ultimately, I would never use AvasFlowers.net again, and I believe that they need to improve their service and reconsider their priorities. It's unacceptable to treat customers this way, particularly when they're going through tough times.

This company, AvasFlowers.net, is not what it seems. Don't let their website deceive you as they call other florists to deliver their orders. To save yourself some cash, look up local florists and call them instead. Make sure to verify the address of the business too! Ava's Flowers is actually located in NJ.

My experience with AvasFlowers.net was not a good one. I ordered a $49.99 arrangement with free delivery and ended up with an additional $20 in various fees and taxes. The flowers in the arrangement I ordered included 3 pink roses, 3 carnations, 8 white tea/spray roses, and at least 5 pink tea/spray roses, along with greenery including ferns and eucalyptus leaves. I specifically wanted these flowers in the arrangement I ordered. The recipient ended up receiving 5 roses (3 pink, 2 white), 3 carnations, and some greenery in a glass vase. Barely any flowers! This did not look like a $50 arrangement plus $20 in extra fees. I was very unhappy and immediately called on a Saturday to complain. However, their automated phone system disconnected me because I didn't know the order number. I had to wait until Monday to try again.

On Monday, I exchanged various emails with customer service and they told me I waited too long to call. What?! They have a 24-hour rule, apparently. Despite me sending photos of what I ordered vs. what was delivered, they wouldn't work with me at all. They claimed that the 2 extra roses were substitutes for the spray roses I had requested. They offered me a measly $10 credit for use in the future, which was not acceptable to me. I am a very reasonable person and easy to deal with, but AvasFlowers.net was a bunch of jerks.

Overall, my experience was total rip-off. I could have gone elsewhere and saved a lot of money. I strongly suggest you look elsewhere for your floral needs.

AvasFlowers.net is a floral service that should be approached with caution. It's important to read ALL of the fine print, as they have some sneaky policies. For example, I was promised same-day delivery by 4 pm to a business, only to find out that they might deliver after the office is closed. They claim that they can't guarantee delivery times, but this seems like a way to avoid responsibility for mistakes.

To make matters worse, the recipient of my floral arrangement was already gone when the flowers arrived, and didn't see them until the next morning. The flowers had already started to show wear by then. When I found out the flowers were not delivered on time, I tried to check the status on the website, but there was no information available. It took me nearly 15 minutes to finally get through to online support, and they told me they couldn't provide a status or get in touch with the florist to see where the flowers were.

I spoke with a manager, who said they had to get in touch with the florist and could refund my money in the next 24-48 hours. He just had to speak with the florist first. The flowers finally arrived at 5:45 pm, long after the office had closed, and they refused to refund my money because they had already been delivered. I complained, but they said there was nothing they could do.

After this experience, I will never use AvasFlowers.net again and I have warned all of my friends and family to avoid them as well. Buyer beware!

Update: After complaining on multiple platforms, I finally received a response from my BBB of NJ complaint. AvasFlowers.net refunded some of my money, but it wasn't enough. I continued to complain and write reviews, and eventually AvasFlowers.net refunded the full amount. I will not remove my review, but I must give them credit for eventually making things right.

Honestly, I'm pretty disappointed in AVAS FLOWERS. I thought I could trust them to deliver a beautiful bouquet of flowers to my doorstep, but unfortunately, they fell short in many ways. First of all, I had to pay an extra $18 just for them to handle the flowers. I figured it was worth it if it meant my surprise would be delivered on time and in good condition. Boy, was I wrong.

Not only did the bouquet not arrive when it was supposed to, but when I checked online, it said it had already been delivered! I called their customer service, and they said they would try calling the driver to see what was going on. Unfortunately, the driver never answered the phone, so I had no idea where my flowers were.

The next day, I called again to ask for a refund since I never got the flowers that I paid for. But guess what? They refused to give me my money back! Their excuse? The flowers had been delivered to someone in the leasing office. What?! I specifically paid extra to have the flowers delivered to MY apartment door! It's not like the leasing office is obligated to deliver packages to my doorstep.

To make matters worse, the AVAS FLOWERS staff never bothered to come to my apartment themselves. They never called me to ask for access, even though they had my phone number. And when the driver was contacted by their call center, he didn't bother answering. If he had, I could've at least known that my flowers were left at the office and gone to pick them up myself.

Now, four days later, I finally have the bouquet in my hands. But it looks nothing like it should. The flowers are wilted and unattractive - certainly not worth the money I paid for them. Apparently, an elderly person came to the leasing office and claimed the flowers were for them. The girl at the office just accepted that and left the flowers there, without bothering to call or check with me.

Overall, I'm feeling pretty ripped off and let down by AVAS FLOWERS. It's disappointing that a company with such poor delivery policies and customer satisfaction can still be in business. I urge anyone who's considering using their services to think twice and maybe look elsewhere for their floral needs.

HOLY COW... NEVER AGAIN!

Let me tell you about my experience with Ava's Flowers.

It was February 7,2020, and I was searching online for the local florists in my sweetheart's hometown. Unfortunately, I soon realized that it was too late to have any flowers delivered on Valentine's day, but then I stumbled upon Ava's Flowers website. I was immediately drawn in because upon clicking in, it appeared as if Ava's Flowers was a floral shop in my BF's town, complete with a map to prove it! Overjoyed, I found an arrangement made specifically with his favorite flowers, and I was able to choose the delivery date as Valentine's day! I was beyond excited to surprise him with a Vday gift!

Sadly, things took a turn for the worse.

Within 5 minutes of placing my order, I received an email from Ava's Flowers stating 'Due to high demand, the arraignment you purchased is out of stock & we will be upgrading you to 2 dozen roses instead. If you would like to further discuss this resolution please give us a call..." Honestly, I didn't think too much of it because I saw the word 'upgrade' and assumed it was alright.

Then on the following Monday (Feb. 10,2020) I received an email that my order had shipped using UPS. I was really bewildered because I was under the impression that this was a local florist in my BF's hometown. Upon doing some research, I found out that the real warehouse was in New Jersey, over 1,300 miles away! By now, I was really confused because of the way the website was displaying false information. But with Valentine's Day only four days away, and since I live 8 hours away from my BF, there was nothing I could do. I had to let the cards play out.

Let's fast forward to Thursday (Feb. 13,2020), I received an email notification from UPS stating that the flowers were out for delivery. "Delivery!?" I immediately felt shy panic because I placed my order and chose Vday specifically. As it turned out, upon looking on their website, the shipping date had been changed to 2/13 instead of 2/14. "Well, that's not what I wanted, but I can't do anything about it now." So I texted my BF and told him that a surprise would be delivered today; keep your eyes peeled!

A couple of hours later, I received a photo from my BF of a bright red bouquet of roses in a vase that he had just gotten. I thought they looked great, and he was super happy! End of story, correct?

WRONG!

Later that night, we were Facetiming, and I had informed him about the story behind those flowers. It was then that he revealed that half of the bouquet he received had wilted and fallen apart in the box. But he didn't want to say anything and make me feel bad (which it didn't, because I knew it wasn't my fault they were disheveled). By Saturday (Feb. 15,2020) (two days after receiving the flowers), he had sent me three photos of his bouquet, and the roses had wilted, a good portion had fallen apart, and they were putting off a putrid smell. I'd had enough.

I emailed Ava's Flowers explaining what had happened and demanded a refund due to the discrepancy between the product they were selling on their website compared to what my BF had received. I received a response on Sunday (Feb. 16,2020) asking me to call to resolve the issue. So I did, and to sum up, they stated that they would not issue a refund but would re-ship some more flowers instead. Frustrated, I replied back, demanding a refund because I did not want more flowers. I wanted my money back because they did not appropriately supply what I had initially paid for. I told them that if they couldn't help me, then they need to direct me to a supervisor. I was then placed on hold for 15 minutes followed by being hung up on by their automated hold system. I immediately called back and asked to speak to a supervisor. The representative on the phone said that she couldn't issue a refund, but they could only re-ship another bouquet. I then begged her to connect me to the supervisor. The rep put me on hold for another 10 minutes and came back stating that she could issue a refund for half of the original amount. I was livid at this point and demanded a full refund and to speak to a supervisor. She put me on hold AGAIN for another 10 minutes and finally came back saying that they will issue a refund for the full amount and apologized for the mistake in the order.

In conclusion, DO NOT ORDER FROM THIS COMPANY! Between my experience and other reviews on here, I can say with certainty that this company is not reliable and will not be able to supply any type of flowers except roses. You will not even be guaranteed high-quality roses. Instead, save your cash and head to a local florist, even if your desired-day delivery isn't possible.

The subject floral bouquet of Lillies & Roses were ordered and paid for electronically through direct telephone conversation with sales representantive on Sunday 04/21/2024. Item # [protected].

Flowers to be delivered to Shannon Serrano at : 286 Aquarina Blvd, Melbourne Beach, FL 32951. Item was never delivered. We had numerous conversattions with AVAS Customer Service at [protected]. Customer service people promised delivery was in progress. As of now the item has not arrived. We believe we have been lied to and this outfit is merely a "Call Center" and has nothing to do with the delivery of floral arrangements.

We demand that we be refunded the purchase amount of $85.45 immediately to

Leonard Nolan at 547 Wildwood Avenue, Verona, PA 15145. Tel. [protected]

My name is Charles Clark. I have purchased an order for some flowers to be delivered on 14 February. They never arrive. I never got in contact with anyone I’ve been trying trying trying and there’s no reply to me about my order. I am requesting a refund for that order, my order number is [protected] I haven’t received anything. I’ve been emailing this is not right I need someone to contact me my number is.[protected] this has been going on too long without any communication from you guys and this is unacceptable. Thank you.

I am requesting a response for order #[protected] in which small chocolate was not delivered to 1914 10th Berkeley California to Joy Beverly on February 14th

If you people don't plan to correct this issue please say so and I can stop wasting my time

I don't know how I can be anymore specific than you did not deliverer the small chocolate I paid for nor did you reimburse me when and where it was supposed be shipped you have that information

My sister sent me flowers for my birthday on the 16th of this month. They weren't delivered until the 17th of January. I received a box with some roses a vase and instructions on how to cut them and put them in the vase that came with them. My sister called and asked if I had gotten my flowers and I said yes and sent her a picture at which time she told me that wasn't what she had ordered. What she had ordered should have already been in a vase with yellow roses and other flowers.

The order was supposed to be "My Sun, Moon and stars bouquet" and it was far from that. When called they were rude, wouldn't refund her money or send the correct arrangement.

I ordered flowers for my wifes birthday (11.23.2023) . They never arrived.

1) Ava's call center that speaks broken English said they could send the flowers on November 27 or Noveember 28, 2023.

2) I asked for my money back. At first they send me notice of a $10.00 credit and after I got another call from the call center they sent me a credit for the remainder of the order $97.40. I havent see the credit transactions on my credit card as of yet.

Avis is a flower broker run from call centers. I highly recommend that no one purchase flowers from them unless you are prepared for the nonsense I went through.

I ordered an orchid for my sister on her birthday and paid the extra funds to have delivered on the day which came to $98.63. It sent me an email to say it was delivered. I called my sister to confirm because usually I would hear from her, she is always home in a wheelchair also has a camera did not receive the order as said, call the company they expressed that they would contact their designer to reach out and find out what the problem was. They never called me back to specify that they have gotten a problem with the order, or if it was delivered , regardless, do not order through this company. It is a scam. I had to change my credit card and refute the bill. Now I’m going into the process that is so unnecessary and disgraceful. .

My parents ordered flowers through "Ava's Flowers" and checked the box for "condolence card". Obviously this was for a HUMAN funeral. Furthermore, my mom wrote a special, personal message to put in the card that specifically said "There is no greater pain on Earth than when a child dies". Ava's Flowers thought it was then appropriate to pick out a condolence card FOR A PET. An animal! They didn't even write my mom's message inside the card - they printed it out, misspelled it, and then taped it to the inside of this PET condolences card. They sent the card to the funeral and my aunt had to open this up herself while mourning the death of her child. Un$#*!ingbelievable. The amount of trauma this has caused my family is insane. Your child passes away unexpectedly and then, to rub salt into the wounds, some asinine company carelessly sends you a "pet condolences" card? Are you kidding me?

I ordered flowers for my sister at 4 am on 11/3/23. They were suppose to be delivered at 2 pm to her place of employment for her birthday and flowers never arrived. No call or updates on their end. Today is 11/4/2023 and still nothing.

I called in to talk to a manager and they told me that my sister left early so they were not able to deliver the flowers. That was inaccurate! I got a full refund. i will never do business with this company ever again. Who is Ava's Flowers?

How are they still in business.? This company is nation wide? I read many reviews and i felt upset for the people that had trouble getting their flowers , money back/ over charged and or flowers were not like how they advertise them on their website. My goodness especially during a time of loss. Unbelievable

On 10/22/23 @1:40 pm. I ordered flowers for a retiring friend. I called published # to confirm1st... if Avas delivers on base housing of Travis AFB, CA. I requested date for delivery as 10/26/23. NOT DELIVERED as promised so I communicated via chat & phone call on 10/27 early AM. It was supposed to be delivered at least by 0900 hours, in time before retirement ceremony. Another chat & phone call (put on hold for a long time by?). Another customer person retrieved my call while I was waiting...Marie (kudos to her). She was able to at least find out reason for non-delivery: "flowers not bloomed yet...but can deliver next day via FED EX...". Since retirement day is today & FRANKLY, I got TIRED of waiting & BROKEN promises...I decided TO CANCEL ORDER and I WILL not order via AVAS again...horrible experience...too much effort & time to pursue order status. RebeccaS.

Ordered two arrangements to be delivered on 10/18/2023only one was delivered not even in a base. That was no arrangements it looked like just regular roses you pick up at the market.

Called and explained the incident and was told they would follow up on it next business day on 10/19/23. Did not received call so of course I called back. They said they would call the designer to see what happened. I specifically told them not to redeliver since I would be out of the office the rest of week. They still delivered. We called again put us in 20+ min hold and ultimately hung up on us.

My husband spent $160.10 on the large Enchantment bouquet with a box of chocolates and a greeting card. I never got the chocolates or the card that he paid extra for, and the flowers were pathetic. They are nothing like the photo online, and we feel this company scammed us by sending this pitiful little bouquet when we paid extra for the large bouquet. It doesn't even look like the same bouquet, not to mention I never received the other 2 items that were paid for.

We've contacted customer service multiple times now, and we keep being told that they'll send us a new order but it hasn't happened. The last rep confirmed that we were lied to, as a replacement order was never even submitted.

Your company is ripping people off based on the hundreds of other reviews we've found since ordering, and we do not wish to do business with a company like this that clearly doesn't care about its customers.

Ordered the flowers on 9/11 for a guaranteed noontime delivery on Sat 9/16 for a Memorial service. Even had the audacity to charge me an extra $25 for guaranteed "freshest flowers and guaranteed noontime delivery"

Well, nothing could have been farther from the truth! Flowers were never delivered but I was charged $85!

I have called and called and also sent messages via internet. No one has returned my calls. One representative told me, at 3:15 pm on 9/16, that they were out for delivery and guaranteed they would be delivered by 7 pm.

As of now, nothing...We missed the Memorial service and I am angry and totally embarrased.

I placed an order and cancelled it not 10 minutes later. I ordered them on Wed 8/30 to be delivered on Friday 9/1. I cancelled shortly after and now they are calling me TODAY stating that they can't cancel the order because the flowers were already purchased. BULL CRAP ! You can't have the flower in hand for an order that was just placed & cancelled 10 /15 minutes later. I know how this works I've worked in a florist. I will be reporting them to my credit card company and to payment on this order.

Cancelled my order a day before the funeral, claiming they didn't have enough flowers or a designer! I want to know why this company is in Business? I review businesses for Google and went back to read the reviews on Avas, and most are one stars! All bad experiences! I have filed a claim to BBB and look forward to talking to corporate after the funeral, I spent 18 years as a customer service manager for the orange county register news and no one in this company could compensate besides a refund, which left me scrambling today and my local florist crafted a beautiful spraying 3 hrs! This is why I'm outraged! No business with this many bad reviews should remain in business