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Avast Reviews 141

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12:00 am EDT

Avast Reliable antivirus protection

I've been using Avast Antivirus for a few months now, and I must say it's been a smooth experience. The installation was a breeze, and it runs quietly in the background without hogging my system's resources. I particularly appreciate the user-friendly interface, which makes it easy to navigate through the settings. It has caught a couple of threats, giving me peace of mind while browsing online. It's not overly intrusive with notifications, which is a plus. Overall, a solid choice for basic computer protection.

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Avast Complaints 51

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4:44 pm EDT

Avast Charges unexplained ref alleged payments for avast software services

May 27th 74.99 pounds 23 June 49.99 pounds July 23 49.99 pounds.August 27th 59.99 pounds.Proberly onMastercard with last 4 digits 6793.

Desired outcome: refund please!

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6:56 am EDT

Avast Dri avast software

I wish to know why i am being charged every year for i dont even know how long for something i never use and don't remember signing for any recurring charges all i see is my money taken out off of my account wich i cant even stop nor cancel through my bank i do g even have ang costumer reference numbers or anything all i van give you is my name mrs merita qamili
Can someone please get in touch with me so i can claim all the refund for all the years i was unaware i was even paying and cancel any future payments please

Please contact me via email
[protected]@msn.com

Desired outcome: Refund

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5:52 pm EST
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Avast Pop Ups

I have had a pop up on my laptop screen for a week now and cannot get it to go! I am really tired of the pop ups on Avast that appear so often, and are often posted on a spot on my lap top that is blocking something I need to access. I have tried to delete pop ups but to no avail. I am now going to hire the GEEK SQUAD to come to my home to try to clear this AVAST problem.

I am NOT impressed!

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Is Avast Legit?

Avast earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Avast to be a trustworthy company. Although there's a 39% resolution rate for customer complaints, which deserves attention, Avast is known for their high standards and safety. If you're thinking about dealing with Avast, it's wise to check how they handle complaints.

Avast has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Avast has claimed the domain name for promo.avast.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Promo.avast.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Promo.avast.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Avast's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 39% of 1 complaints were resolved.
  • Promo.avast.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
  • Avast protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Avast has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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8:36 am EDT
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Avast cancelling service and refunding the money. unethical behavior

Last month Avast automatically renewed my subscription which I wanted to cancel, and asked for a refund. The refund was deposited in my bank account shortly after that and I subscribed to a different service. Yesterday I found that Avast had taken the money from my account again, and now says that it is too late to unsubscribe and my money won't be refunded.

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Vladimir_A
US
Aug 26, 2019 6:26 am EDT
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You should contact Avast directly at support.avast.com

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7:58 am EDT
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Avast not receiving a resolution to a problem and not getting the package I was told I would

I upgraded to a package which I was told contained the services I asked for but it did not. Also my laptop had disappeared from my devices when I viewed my account meaning that I cannot sync my Android phone with my laptop. I have been told to go through the procedure to secure another device to resolve the problem. I have been told this many times and many times it hasn't worked. Each time I try to get the problem resolved I get the same routine. I want this resolved yesterday I'm fed up with being kicked from pillar to post

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Update by Derek Hoskins
Mar 18, 2019 8:00 am EDT

I want a swift resolution to this so that I can move on

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Vladimir_A
US
Mar 18, 2019 9:01 am EDT
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You should contact Avast directly at support.avast.com

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8:50 am EST
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Avast platba 27.1.740kč převodem z účtu - neznám za co!

27.1.2019
Po zaplacení kartou není předplatné aktivováno
nevím jaké předplatné má být ativováno, na fa.neni uvedeno.jedná se o opakovanou
platbu?
licenční soubor programu AVAST : [protected]
číslo klienta : dtto
Není potvrzení o příjetí platby prodavajícího, a aktivace služby.

Chci zrušit toto předplatné !
Děkuji za odpověď. MF

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Vladimir_A
US
Feb 27, 2019 5:52 am EST
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We recommend to contact Avast directly at support.avast.com

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11:32 am EDT

Avast avast antivirus

I am writing to register a serious complaint.
I returned from holiday in September to discover I had been hacked. On my bank statement I noticed 3 payments to Avast on the same day, 21 August 2017: £44.99, £39.99 and £49.99. I immediately rang your Helpline and spoke to Jack Harris on Ext 309. He promised to investigate and came back to confirm I had been hacked. 2 addresses in California and one in Nigeria had been taking money from my account in the name of Avid Software ([protected], [protected] and [protected]).
He was able to rectify the “error” and restore my account which I had lost in a bad computer crash back in July. He then referred me to Microsoft Network Support Team (UK Infotech) to rectify the damage in Windows. For this limited amount of work they wanted to bill me for £425.98.
At this point I smelled a scam and consulted my bank, Nationwide Building Society, in Norwich. They referred me to their Fraud Unit who confirmed I’d been the victim of fraud and directed me not to pay the outstanding bill. At first I was hassled on a daily basis for the money but after I spoke to the bank that eased and their invoice mysteriously disappeared from their website. I had one call 2 days ago when I told them I was not paying up.
Since then my wife and I with help from the bank have traced further unauthorised payments on a monthly basis going back to 2014. So what is the role and liability of AVAST in all this? I may have been a little lax in checking my monthly statements, but I am pushing 80 and grew up in an era when you didn’t expect your antivirus protector to be involved in defrauding you. Though looking through the pages of complaints on your website I shouldn’t be surprised. You do seem to be lacking in due diligence when it comes to your customers.
I thought I would run this by you before I pass it on to the regulators, not to mention the Press!
Yours sincerely

Euan Pearson

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6:47 am EDT

Avast avast privacy software

I was given a 30day trial offer for privacy online to hide me from hackers.

At trial bill was given indicating Total of 0.00 Pounds.

That I would be charged 1.99 Pounds monthly for 12 months.

On trying the product I discovered that I am unable to browse the internet whenever the privacy was activated. I immediate uninstall the product and has not used it at all.

I was shocked to see my Bank notification this morning that 49.99 Pounds had been deducted fro my account.

I would appreciate a refund without delay.
Failure to refund my money would force me to take further actions.

You have been warned.

Abiodun Olusanya

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10:03 pm EDT
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Avast unauthorized credit card charges.

my visa debt credit charge today on 9-9-17 for the amount of 64.11 transaction # [protected] (2) for 1pc 1 year service protection.I never ordered this renewal .I told Avast a long time ago I did not want to charge my card again for new services.Please refund back my money to my account that you took the said money out from it above.Please e-mail me back that you did so at [protected]@yahoo.com. have notified my bank of this situation.Thank you Mr Adrian Johnson from North Bergen N.J 07047.Please do not bill me again for Avast I do not use them any more.

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Update by Adrian Johnson
Sep 09, 2017 10:07 pm EDT

Please refund my 64.11 dollars bank to my account.

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Vladimir_A
US
Sep 12, 2017 1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You should contact Avast directly at www.avast.com/support - contact an agent at the bottom of the page.

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8:55 am EDT
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Avast avast antivirus

On 28th August I was notified by Avast that our licence was to expire soon and advised to extend it. I did this and submitted my name - the selection of years - and gave full credit card details. This was registered on my credit card immediately and the money of R649.00 transferred. The reference on my credit card statement is as follows :-
DRI*AVAST SOFTW SHANNON, CO.IE
74541097239044122201420

However, I am still being notified that my licence is about to expire. In other words, my money has been taken, but the licence renewal was not processed.

I submitted my credit card details which is in my name SUSAN LIEGNER

Please help!

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10:00 am EDT

Avast technical service and support online service

This company is totally unethical on every level especially customer service. Avast linked onto my iPad and acquired my Amex number without my knowledge and permission. There is no unsubscribe icon on their web site so now the nightmare began. I called their technical support number and they said to go on their website to remove. This was impossible as they provide no way of unsubscibing at all in any manner. Then I called technical support and spent well over an hour with them to remove app. They did not have a clue what they were doing and hung up on me! Never called back or even emailed me to reconnect. They had all my contact numbers and the worst and scary part they had my Amex number. The next day I gave it one more shot and the same thing happened. The technical support is outsourced And both times I could barely could understand what they were saying. The bottom line is that they were rude and completely incompetent. And I stress incompetent. They are a scam! Finally Apple support helped me resolve the issue. They were fabulous! Go after this [censor] and protect other people who never requested their service and never never gave out credit card info. They stole it. Please go after them!

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6:10 pm EDT
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Avast unauthorised credit card charges

Our Avast ID# [protected]

On 30/03/ 2017 we were charged $120.74 on our credit card . Ref 990104.

On 5/03/2017 we were charged $63.24. Ref 990703

As we are showing we have cover until September 2017 this is obviously the correct 6mths fee paid on 5th March.

The $120.74 charged 25 days later would appear to be 12mths subscription several months in advance and unauthorised.

Please refund as soon as possible the $120 74 charged in error!

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Vladimir_A
US
Apr 28, 2017 2:54 am EDT
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You should contact Avast directly however everything indicates that you were charged for an Auto-Renewal.
Avast distributors sends a notification email in advance - check your inbox (email you used for the original purchase).

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2:42 pm EDT

Avast unauthorized credit card transaction

On my last credit card statement, I have a charge of $49.99 from DRI Avast Software and I did not ordered anything. I want you to reimburse me as you have charge this without my consent. I want you to credit my credit card account within 24 hours. This charge appears to have been charged on 4/04/2017 04/04/17 POS+NP DRI*AVAST SOFTWARE [protected] MNUS/CREDIT

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3:21 pm EST
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Avast avast antivirus money taken.

I paid £59.94 to Avast on 15/02/2017 and this product has never worked. I rang the Avast technical department who through a company called guruaid.uk.com, at first I thought they were being very helpful, the tried remotely to fix the problem (I now feel very uncomfortable that they have been into my computer) they told me the problem was to do with the registry keys and they could fix the problem if I paid £149.99 for a years tech support service, as my computer needed cleaning up etc. I think this could be a scam, when I refused to pay and said I wanted a full refund of the original £59.94 this was after 90 mins they finally gave me a number for the billing department, which you guessed it didn't connect. I have rang several numbers today and finally got through to someone called Justin who said I would get a full refund as I was still in the 60 day money back peroid if not satisfied. He gave me another number to call within the hour to make sure the refund was actioned, which I called and after a recorded message the line disconnects. Two things, how I am going to get my money back and have they taken any info from my PC. I have spent 4 hours today trying to sort this out. I am usually very aware of scams and as I made the call I didn't think there could be anything wrong but now because no one at Avast will help me I have my doubts. I have for the tine being shut my laptop down and I am using my iPad. Hopefully you can help. Thank you

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Vladimir_A
US
Mar 09, 2017 7:26 am EST
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Avast do not cooperate with guruaid.com.
You can contact Avast directly at support.avast.com and create a ticket.

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12:18 pm EST
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Avast overcharged me

As you can see I paid for a new service from you, and this morning I received an email saying I was renewed, why and charged 49.99. I work to hard to be over charged for the same thing, I would like my 49.99 back. I am advising my bank of the overcharging you have done! Alos that you all are he hardest people to get help from. I was given phone numbers that no longer exist, in all I have called 4 different numbers and no one wants to help me! I have also enclosed the confirmation of the new charge from you as well as the one I did!

Debi Elfast-Kelly, thank you for becoming an Avast customer
Here is a summary of your order, plus the installation instructions and several links you might find useful.
Order Information
Billing Address

Order ID:
[protected]
Order Date:
January 13, 2017
Invoice:
Available at our Order Portal.
Password:
Q6AQaQqh
You will need the password for logging into an Order Portal to check details of your order.
Name:
Debi Elfast-Kelly
Address:
POMPANO BEACH FL 33060
US
Email:
[protected]@yahoo.com
Products in Your Order

Product SKU: ISE-[protected]-AR
Product Name: Avast Internet Security - 1 PC, 1 Year
Qty Ordered: 1
Amount: $19.99

Subtotal: $49.99
Discount: -$30.00
Tax: $0.00
Total Price: $19.99
Payment Information
Below is the auto renewal, which I have a new card as how you can do this.

If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.
Your Auto-Renewal Order Summary
Product
Order ID
[protected]
Price charged
$49.99
Automatically renewed to
February 20, 2018
If you’d like to check your order status, please sign in to avast.com/find-order with the login credentials below.
Order ID: [protected]
Password: x51oGO

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Vladimir_A
US
Feb 13, 2017 3:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You were probably charged for an Auto-Renewal.

I would contact Avast directly in your case at https://www.avast.com/support

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10:09 am EST
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Avast avast internet security

I purchased an avast subscription for my pc. My pc hasn't been working for a while so I wanted to transfer it to my iPad. I couldn't work out how to do this so I tried to find a customer support number to speak to someone. The number I found was unobtainable. I finally got through to someone who said they were not the right department but would get somebody to call me back within the hour. No one called me and I rang the (wrong) number again. They said they could help me but would charge me and the charge would be quite high. Obviously I wasn't happy with this so I went on line to try and resolve my problem that way. A message came up "You have been banned" ! What do I do now? I'm paying for a service that I'm not receiving. This occurred today, 10 February 2017.

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Vladimir_A
US
Feb 13, 2017 3:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

If you had Avast Internet Security/PRO/Premier then you cannot move this license to your iPad. Mentioned products are Windows based only.

You can contact Avast support at https://www.avast.com/support where you can ask them to change your license.

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7:46 am EST
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Avast money deduction

Sir,
Money is deducted from my account while buying online antivirus but antivirus key is not given.
7 days passed since money deduction but i have not received my money back. Money deducted on 10.01.2017.
pl help to recover the money. tried a lot to contact avast but not received any response till now.

money deduction detail given below:

10-Jan-2017 (10-Jan-2017) TO TRANSFER
INB Net Distribution Services CCAEA1AAK997IGAAPBTEQ2 1, 698.00

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Vladimir_A
US
Jan 27, 2017 4:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You made a typo in your email address so you did not receive your confirmation email.

Please check your inbox for this email or contact Avast directly at www.avast.com/support

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11:17 am EST
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Avast qptimizer software

1/12/2017 purchased a software program to optimize my computer for 29.88 with 30 day money back guarantee. I used the service once and it was not anything like what I thought I was purchasing; so I attempted to get my money back. Since then when I could get a phone line to answer they would push me to another line which would give me a online website that didn't exist etc. So you see I started out by simply requesting my money back and now you have me angry. I don't know where we put the order number but I'm sure you can find the product with my email [protected]@gmail.com or phone number of [protected]. It was taken off my debit card yesterday. Now I started out just wanting to be civil but if you want to scam me I will make sure I get my 29.00 worth... Another happy customer---Narvis Thompson

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Vladimir_A
US
Jan 27, 2017 3:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You can easily ask for a refund via Avast support portal at https://www.avast.com/support - Contact an agent.

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2:47 pm EST
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Avast unauthorized billing from avast dri software shannon co. to my mastercard

I noticed that I was billed $89.99 on my MasterCard on December 1, 2016 which I did not authorize.

Can someone please contact me to discuss as soon as possible?

my contact # is: [protected]
Joanne L Kippax

My email address used to be: [protected]@transact.bm
but NOW is:

joanne.[protected]@gmail.com

I look forward to hearing from someone in your accounts department.

Many thanks
Joanne

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Vladimir_A
US
Jan 04, 2017 5:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Her order was refunded per her request at Avast Support.

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Vladimir_A
US
Jan 04, 2017 2:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Joanne was renewed because her previous order had an Auto-Renewal option active.
Avast distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal.
These emails informs about upcoming renewal event together with a description how to cancel this renewal feature.

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2:45 pm EST
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Avast unauthorized credit card charge

On my last credit card statement, I have a charge of $49.99 from DRI Avast Software and I did not ordered anything.

I want you to reimburse me as you have charge this without my consent.
I want you to credit my credit card account within 24 hours.

This charge appears to have been charged December 19th 2016.

I want a follow-up regarding this matter.

Jeanne-d'Arc Mallet
[protected]@hotmail.com

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Vladimir_A
US
Dec 29, 2016 1:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Jeanne was renewed because her previous order had an Auto-Renewal option active.
Avast distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal.
These emails informs about upcoming renewal event together with a description how to cancel this renewal feature.

About Avast

Screenshot Avast
Avast offers a suite of cybersecurity products, including antivirus software, VPN services, and endpoint protection for businesses and individuals. Their tools aim to protect against malware, phishing, and other online threats. Additional features include password management and system optimization.

Overview of Avast complaint handling

Avast reviews first appeared on Complaints Board on Aug 26, 2008. The latest review Reliable antivirus protection was posted on Oct 15, 2024. The latest complaint cancelling service and refunding the money. unethical behavior was resolved on Aug 23, 2019. Avast has an average consumer rating of 3 stars from 141 reviews. Avast has resolved 20 complaints.
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