Menu
For Business Write a review File a complaint
Avidia Bank Customer Service Phone, Email, Contacts

Avidia Bank
Reviews and Complaints

www.avidiabank.com

Learn how the rating is calculated

1.0 6 Reviews 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Avidia Bank Reviews 10

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Avidia Bank I had a terrible experience with Avidia Bank

I had a terrible experience with Avidia Bank. Their customer service was terrible and they charged me huge fees and interest charges. I would never use or recommend them to anyone.

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Avidia Bank This bank is terrible!

This bank is terrible! I can't believe how bad their customer service is. I'm a customer and I've been trying to get in touch with them through email, but no one ever responds. When I call their customer service number, I can never get through to anyone. It always ends with a message saying that no one is available to talk to me. It's ridiculous! I don't know how they're still in business.

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Avidia Bank I got a letter from the *** State Comptroller saying I forgot money from my medical internship at NY ***

I got a letter from the *** State Comptroller saying I forgot money from my medical internship at NY *** in Brooklyn. The letter had a website to claim the funds. I asked for a check, but instead, I got a debit card in my name (which I didn't ask for or complete) with no money on it. *** is a joke if you can get a hold of them. They don't respond to emails. Avidia says someone opened an account in my name months ago, which wasn't me. There's something shady about this bank. I'm going to contact the *** office about this sketchy practice.

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Avidia Bank The app stopped working a while ago and when I asked the bank about it, they didn't know when it would be fixed

The app stopped working a while ago and when I asked the bank about it, they didn't know when it would be fixed. After about 3 months, it started working again, but they didn't tell me. When I messaged them on Facebook to ask why, they blocked me. Now, the app isn't working again and when I called customer service, they just told me to uninstall it. I did that last time and it made things worse. I called the bank representative who deals with this, but he takes days to get back to me. I've had this account for over 30 years and I deserve better service than this. I think it's time to find a bank that values and provides customer service because I'm not getting it here.

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Avidia Bank Avidia Bank ain't that great, their customer service is a joke

Avidia Bank ain't that great, their customer service is a joke. I had $270 on my card, but when my doc tried to charge it, only half went through and the balance check said $0. Their website said to call, but when I did, they said all the reps were busy and hung up. No hold or call-back, just keep calling. I wasted an hour and made 22 calls already.

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Avidia Bank I been tryna get my money from my old job's bank to my new job's bank (Avidia)

I been tryna get my money from my old job's bank to my new job's bank (Avidia). I started the transfer in May and my old bank let go of the funds on May 19. I been checkin in with Avidia all the time, at first they said it takes 4-6 weeks to get the money but they gave me a confirmation number to show they got it. 6 weeks went by and they said it takes 6-8 weeks and not to worry. 8 weeks went by and still no money. Now they say it takes 8-10 weeks depending on my old bank. I called today, 12 weeks later, and they said the check is lost and I gotta talk to my old bank to start over and wait another 6 weeks. I wasted at least 6 hours of my time tryna get my money and they got no process. They can't even find a supervisor after being on the phone for over an hour today. They won't even give me the supervisor's full name or number. This bank is the worst I ever dealt with.

Read full review of Avidia Bank
Hide full review

Avidia Bank Complaints 4

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Avidia Bank I was supposed to get a 1099-SA for my HSA, but the tax form is late

I was supposed to get a 1099-SA for my HSA, but the tax form is late. It's impossible to get a hold of anyone at Avidia to discuss what's going on. Their automated service just hangs up on you every time you try.

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Avidia Bank I want my cash back!

I want my cash back! They took it without my permission! And when I called them, they said they couldn't do anything to help me. That's not cool! A bank should be able to handle all transactions on my card. It's not fair that they can just take my money and leave me with nothing!

Read full review of Avidia Bank
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Avidia Bank Avidia bank let someone take all my money from my debit card on 2/4, $8215.61, and put me in overdraft -$430.57

Avidia bank let someone take all my money from my debit card on 2/4, $8215.61, and put me in overdraft -$430.57. They didn't stop the transactions or tell me by text or email. When I found out, I called fraud alert and went to Avidia to fill out papers. They said they would investigate. On 2/9, they called me and said I was guilty and authorized the purchases, but I didn't. On [protected], the senior vice president called me and said she saw something wrong and would credit my account back the full amount within the hour. I got my money, $7785.04, and closed the account. The assistant branch manager said they would investigate again and take me to court to get the money back. I filed a police report and got a lawyer.

Read full review of Avidia Bank
Hide full review

Is Avidia Bank Legit?

Avidia Bank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Avidia Bank to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Avidia Bank is known for their high standards and safety. If you're thinking about dealing with Avidia Bank, it's wise to check how they handle complaints.

We found clear and detailed contact information for Avidia Bank. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Avidiabank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Avidiabank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a avidiabank.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Avidia Bank have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Adult content may be available on avidiabank.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • We have identified high risk financial services or content on Avidia Bank's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Avidia Bank I had some trouble with Avidia Bank when I tried to transfer my HSA from my old bank

I had some trouble with Avidia Bank when I tried to transfer my HSA from my old bank. They said they lost my check and gave me different information every time I called. They told me not to reissue the check and to wait, but I had to delay my care for almost 2 months. I asked my old bank to reissue the check, but no one from Avidia Bank has called me back. I got hung up on 3 times in one day and no one seems to care about my situation. I'm disappointed in the customer service and I'm worried that my check will take a long time to arrive and delay my care even more. Their case ID is *** and the check number is ***.

Read full review of Avidia Bank
Hide full review

About Avidia Bank

Screenshot Avidia Bank
Avidia Bank is a full-service community bank that has been serving customers in Massachusetts since 2007. The bank offers a wide range of financial products and services, including personal and business banking, lending, and wealth management. Avidia Bank is committed to providing its customers with exceptional service and innovative solutions to help them achieve their financial goals.

One of the key features of Avidia Bank is its commitment to technology and innovation. The bank has invested heavily in digital banking solutions, including online and mobile banking, to make banking more convenient and accessible for its customers. Avidia Bank's mobile app allows customers to check their account balances, transfer funds, pay bills, and deposit checks from their smartphones or tablets.

In addition to its digital banking solutions, Avidia Bank also offers a range of lending products, including personal loans, home equity loans, and business loans. The bank's lending team works closely with customers to understand their unique needs and provide customized solutions to help them achieve their goals.

Avidia Bank is also committed to giving back to the communities it serves. The bank supports a wide range of local organizations and initiatives, including education, health and wellness, and community development. Avidia Bank's employees are encouraged to volunteer and participate in community events, and the bank has a strong culture of giving back.

Overall, Avidia Bank is a trusted and reliable financial institution that is committed to providing its customers with exceptional service and innovative solutions. Whether you are looking for personal or business banking services, lending solutions, or wealth management advice, Avidia Bank has the expertise and experience to help you achieve your financial goals.

Overview of Avidia Bank complaint handling

Avidia Bank reviews first appeared on Complaints Board on Jun 15, 2023. The latest review I had a terrible experience with Avidia Bank was posted on Jun 21, 2023. Avidia Bank has an average consumer rating of 1 stars from 10 reviews. Avidia Bank has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.7
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Avidia Bank Contacts

  2. Avidia Bank phone numbers
    +1 (800) 508-2265
    +1 (800) 508-2265
    Click up if you have successfully reached Avidia Bank by calling +1 (800) 508-2265 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (800) 508-2265 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (800) 508-2265 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (800) 508-2265 phone number
    +1 (774) 760-1228
    +1 (774) 760-1228
    Click up if you have successfully reached Avidia Bank by calling +1 (774) 760-1228 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (774) 760-1228 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (774) 760-1228 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (774) 760-1228 phone number
    Vp Community
    +1 (978) 567-3697
    +1 (978) 567-3697
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 567-3697 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 567-3697 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 567-3697 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 567-3697 phone number
    Loan Officer
    +1 (774) 760-1252
    +1 (774) 760-1252
    Click up if you have successfully reached Avidia Bank by calling +1 (774) 760-1252 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (774) 760-1252 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (774) 760-1252 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (774) 760-1252 phone number
    Commercial Relationship Officer
    +1 (978) 567-3619
    +1 (978) 567-3619
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 567-3619 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 567-3619 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 567-3619 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 567-3619 phone number
    Assistant Vice President
    +1 (978) 875-2453
    +1 (978) 875-2453
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 875-2453 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 875-2453 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 875-2453 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 875-2453 phone number
    Operations Manager
    +1 (978) 567-3652
    +1 (978) 567-3652
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 567-3652 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 567-3652 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 567-3652 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 567-3652 phone number
    Loan Officer
    +1 (978) 567-3542
    +1 (978) 567-3542
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 567-3542 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 567-3542 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 567-3542 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 567-3542 phone number
    Loan Officer
    +1 (978) 567-3532
    +1 (978) 567-3532
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 567-3532 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 567-3532 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 567-3532 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 567-3532 phone number
    Cash Management
    +1 (978) 567-3575
    +1 (978) 567-3575
    Click up if you have successfully reached Avidia Bank by calling +1 (978) 567-3575 phone number 0 0 users reported that they have successfully reached Avidia Bank by calling +1 (978) 567-3575 phone number Click down if you have unsuccessfully reached Avidia Bank by calling +1 (978) 567-3575 phone number 0 0 users reported that they have UNsuccessfully reached Avidia Bank by calling +1 (978) 567-3575 phone number
    Loan Officer
    More phone numbers
  3. Avidia Bank emails
  4. Avidia Bank address
    42 Main St, Hudson, Massachusetts, 01749-2123, United States
  5. Avidia Bank social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.