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Swell
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1.0 4 Complaints
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Swell Complaints 4

ComplaintsBoard
B
12:51 am EDT

Swell Beyond ridiculous!

I hate Swell and they gave me nothing but headache! These people cancelled my order and never even bothered to tell me about that. I was waiting for my order and had no idea it was cancelled a long time ago. Purchased several items from Swell which were on sale and price was really awesome so I ordered from them thinking that was a great deal. When my order did not show up I contacted Swell customer service and was told that my order was cancelled. So I asked about my refund and they said that they don't do refunds and offered me a discount on my next order. These people are crazy if they think that I'll ever order anything again! Stay away!

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J
8:54 am EST

Swell Poor Customer Service Experience

Had a horrible experience with Swell and their customer service. I had made an order and when my order arrived one item was missing. I contacted customer support and was told that they cancelled it because the item was out of stock. They never even notified me about that! I asked if I could order it in a different size, they said it was completely out of stock. When I checked the website, it was still in stock in all sizes! The rep then told me he didn't had any information about that. I was told he'll call me back later and we will discuss all the details. But he never called and I never received my item.

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M
8:53 am EST

Swell False advertising

I made an order and they charged me for the product plus shipping. Later I received a confirmation email an my tracking number. Everything seemed to be fine. Several weeks later I contacted customer support, because I didn't receive my order. I was told that the item was out of stock. But they still had the item on the website. They have false advertising because they don't have their inventory updated. They are very well trained for sending customers confirmation emails and charging their accounts for products! And they never informed me that my item was out of stock. Absolutely ridiculous!

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Is Swell Legit?

Swell earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Swell to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Swell is known for their high standards and safety. If you're thinking about dealing with Swell, it's wise to check how they handle complaints.

We found clear and detailed contact information for Swell. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Swell has registered the domain name for swell.com for more than one year, which may indicate stability and longevity.

Swell.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Swell.com you are considering visiting, which is associated with Swell, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Swell website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Swell.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Swell protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Swell. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
3:43 pm EDT

Swell I placed an order only to be emailed a day later saying they couldn't supply half of my order

Swell.com looks great and appears to have some good savings but the customer service is dodgy-i placed an order only to be emailed a day later saying they couldn't supply half of my order to australia due to recently changed legislation and they listed all the brands that were unavailable for australian residents- this turned out to be almost half of their site content. I selected some alternative items and emailed them back, and waited for mynorder to arrive. Two weeks later I was still waiting and hadn't heard anything so I followed up with their customer support, only to find that my order had been cancelled because they didn't have the correct email address or credit card number. It all sounded dodgy as they had contacted me via email already, and the payment was confirmed- if id made a mistake the payment wouldn't has said processed...basically if they don't want to ship internationally just say so... don't make it a headache filled with unconvincing lies... not worth the hassle when there are sites like pacsun.com and surf fanatics that have awesome international customer service and capped shipping!

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Overview of Swell complaint handling

Swell reviews first appeared on Complaints Board on Sep 6, 2011. The latest review Beyond ridiculous! was posted on Jun 6, 2016. Swell has an average consumer rating of 1 stars from 4 reviews. Swell has resolved 0 complaints.
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  1. Swell Contacts

  2. Swell phone numbers
    +1 (949) 234-4600
    +1 (949) 234-4600
    Click up if you have successfully reached Swell by calling +1 (949) 234-4600 phone number 0 0 users reported that they have successfully reached Swell by calling +1 (949) 234-4600 phone number Click down if you have unsuccessfully reached Swell by calling +1 (949) 234-4600 phone number 0 0 users reported that they have UNsuccessfully reached Swell by calling +1 (949) 234-4600 phone number
    +1 (800) 255-7873
    +1 (800) 255-7873
    Click up if you have successfully reached Swell by calling +1 (800) 255-7873 phone number 0 0 users reported that they have successfully reached Swell by calling +1 (800) 255-7873 phone number Click down if you have unsuccessfully reached Swell by calling +1 (800) 255-7873 phone number 0 0 users reported that they have UNsuccessfully reached Swell by calling +1 (800) 255-7873 phone number
    +1 (949) 398-6400
    +1 (949) 398-6400
    Click up if you have successfully reached Swell by calling +1 (949) 398-6400 phone number 0 0 users reported that they have successfully reached Swell by calling +1 (949) 398-6400 phone number Click down if you have unsuccessfully reached Swell by calling +1 (949) 398-6400 phone number 0 0 users reported that they have UNsuccessfully reached Swell by calling +1 (949) 398-6400 phone number
    More phone numbers
  3. Swell emails
  4. Swell address
    121 Waterworks Way, Suite 100, Irvine, California, 92618, United States
  5. Swell social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Swell contacts

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