Azuma Leasing
Reviews and Complaints

It’s important to us that our customers are well taken care of, and we would like to resolve this issue immediately. Please allow us the opportunity to speak with you to discuss the situation, provide clarity, and find a solution. We hope that you will accept our sincerest apologies.

Please call our team and ask to speak to a supervisor at your earliest convenience so that we can personally assist you with making things right. We look forward to your call. Azuma 800.707-1188

Hello uscchamp!
First and foremost, thank you for your feedback! We take customer feedback very seriously, and use this information to continue to improve our practices. I would love to speak with you and see what we can do to find a solution for you! Please contact the Resolutions Department at 1.800.355.5688 anytime Monday through Friday from 7:30am to 7:30pm CST. I look forward to speaking with you, have a wonderful day!
- Suzanna C.
AZUMA Account Resolutions Specialist

I totally agree that AZUMA leasing is the worse company I had service of any kind.
I think this is the only company I could use the term "disgusting" and very poor ethics.

Mr. Janet Richardson, please stop the BS and try to be more honest rathar than diplomatic.
This compamny is piece of crap, here is my experience:

The worst company I ever had service with. That inlucdes cable and cell phone companies too, it tops them all.

They charge a lot of miscellaneous charges and always try to rip customers off.
I had service for 1 year, but never had this much problem with anyother company.

1) Miscellaneous fee
Cleaning fee $25 charged even after cleaning inside and outside before they picked it up. Called them about it and they said the driver charged it and they cant remove it

2) Early cancellation Fee:
After initial one month I had problem with equipment twice and want to cancel the service, but a new fee came to light .. 95$ cancellation fee or something for cancelling before 3 months of service.

This fee is specified in one of ultra fine print which no would ever notice while signing up.

3) Termination fee: Charged another $39.00 in termincation fee even afetr having service for more than one month .. totally ridiculous.

4) Bad customer service:
They never ever care about customer, they are experts in stealing money

5) Inferior equipment:
I had to change dryer twice, and it used to smell insanely bad.

6) Late fee: They charge late fee every day until it is paid, so be care full

All in all, I think I paid like more than $200 in extra fee for a period of an year for the crappiest service you can get.

Stay away from them, buy the equipment of craigslist instead or lease from ANY OTHER company, it definitely cannot be worse than AZUMA.

To Whom It May Concern:

Thank you for the recent posting. We appreciate the opportunity your notification has provided us to assist you with the above referenced issues. I apologize for the general nature of our responses and welcome the opportunity for you to call us directly, so we can look up your account in more detail.

AZUMA Leasing’s offers a set price for equipment rental costs during the length of lease term. Each customer has a due date and rental pricing that never changes during the length of the lease term. If a payment is not received on or before it’s due date we even grant a grace period of five days.

All of the appliances that we deliver here at AZUMA Leasing are in clean, working condition. Should an appliance have any sort of malfunction then service on the machine is 100% covered by AZUMA so long as it is not due to user error or abuse of the appliance by the customer. Normal wear and tear of the appliances is never the responsibility of the customer.

Here at AZUMA Leasing we put customer’s first and pride ourselves on providing only the highest level of customer service. We greatly appreciate this customer’s business and I welcome them to contact me directly at [protected], so I may specifically address these concerns regarding their account.

Sincerely,

Janet Richardson
Senior Customer Relations Manager
[protected] work
[protected] fax

Azuma sent email after my account was CLOSED FOR TWO YEARS.
I don't owe anything to them.
This company is untrustable.

Dear Vlad902002,

Thank you for the recent posting. We appreciate the opportunity your notification has provided us to assist you with the above referenced issues.
Each customer has a due date that never changes. We understand that from time-to-time things happen that may delay a payment. If a payment is not received on or before its due date we even grant a grace period of five days. If a customer is having issues with receiving their e-mailed invoice, there are several trouble-shooting tips I can offer. First, I can provide the date and time the invoice e-mail was sent, sometimes this ends up in our customer’s spam inbox on that date/time depending on their security settings. Next, we could confirm that we have the correct e-mail address in our system. We would gladly assist you with trouble-shooting this.
You mentioned that your card was charged twice the amount due. I would be glad to go over this in more detail with you, perhaps we could call your credit card provider to see where the discrepancy is. I can assure you, any error by our credit card processor would be promptly refunded to our customer.
All of the appliances that we deliver here at AZUMA Leasing are in clean, working condition. Should an appliance have any sort of malfunction then service on the machine is 100% covered by AZUMA so long as it is not due to user error or abuse of the appliance by the customer. Normal wear and tear of the appliances is never the responsibility of the customer.
I welcome the opportunity to go over your account in detail and personally assist with any outstanding issues or concerns. I greatly appreciate your business and welcome you to contact me directly at [protected] ext 342, so I may specifically address these concerns regarding your account. Thank you.

Sincerely,

Janet Richardson
Senior Customer Relations Manager
AZUMA Leasing
800/707-1188 ext 342

who was it so we will know who

Dear WillJ84,

Thank you for the recent posting. We appreciate the opportunity your notification has provided us to assist you with the above referenced issues.

After filling out an application at www.AZUMA.com, in order to complete the account setup, customers are asked to read and agree to the AZUMA Lease Agreement. The Lease contains the terms and conditions defining the relationship between AZUMA Leasing and each of our customers.

For a situation where a customer has an unpaid past due balance, the Lease contains the following terms "Lessor (AZUMA) shall be entitled to charge any unpaid rent and late fees against lessee's credit card, debit card or automatic deduction from lessee's bank account". As a courtesy to customers and before any payment remedy actions are started, AZUMA provides an additional five day grace period before implementing the terms agreed to when you read and signed the Lease.

As part of our customer service policy, AZUMA Leasing will always promptly refund any past due balance collected via our past due collection procedures if an alternative form of payment for the past due balance is provided by the customer.

All of the appliances that we deliver here at AZUMA Leasing are in clean, working condition. Should an appliance have any sort of malfunction then service on the machine is 100% covered by AZUMA so long as it is not due to user error or abuse of the appliance by the customer. Normal wear and tear of the appliances is never the responsibility of the customer.

We greatly appreciate your business and welcome you to contact me directly to review your account in further detail at [protected].

Thank you,

Janet Richardson

Senior Customer Relations Manager

[protected]

Hi Crystal,

Thanks for taking the time to voice your concerns, I apologize that there's been a delay in addressing your comments on this site. I've located your account, and it looks like we called you 3 times and emailed you just after you directly sent us an email about your concerns in October. Since then, we've continued to try to contact you so that we can make arrangements to assist you with making payments on your account, purchasing your equipment or even closing your account for you if AZUMA is just not the right fit for your needs any longer. Since we haven't been able to get in touch, we weren't able to take any real decisive action on how you would like to proceed with your service.

Regarding the payments on your account, Janet is correct -- we do not draft payments from your account unless we have permission to do so. This can be either a single payment that you have authorized, or if you have set up for automatic payments on a monthly basis. The third case where we would draft from an account, which would apply to your account, is when an account has become severely past due and no contact has been made to us to make a late payment arrangement or to end the service. If we attempt to reach you with no response, and there have been months in a row where no payment has been made, it is included on your initial service contract that you grant us the right to take the payment to bring your account current and prevent the account from garnering further late charges. I'm sorry that this has become the case.

We would still love to hear from you so that we can resolve this. I'd like to invite you to call our account management team directly at [protected]. You can also send an email to management at mail@azuma.com and we will respond to any concerns you have or call you back within 1 business day. We're open Monday through Friday from 7:30AM to 7:30PM CST and Saturday from 10AM to 2PM.

Thanks again for your time, and we look forward to hearing from you.

Christine R
Customer Service
AZUMA Leasing

Hello Janet,

Interestingly enough, I have had the same experience with Azuma Leasing- interesting because you have stated that this is not how your company does business... Azuma debits my account without authorization EVERY month. I have brought this to the attention of several customer service reps as well as your management team, and the unauthorized debiting continues. Even more infuriating is the "Demand for Payment" notice I receive monthly AFTER your company has illegally taken money from my bank account. I too plan to share my records with the attorney general, as well as file suit in small claims court. This company is terrible, and should be shut down.

Sincerely,
Crystal from Austin, TX

To Whom It May Concern:

Thank you for the recent posting. We appreciate the opportunity your notification has provided us to assist you with the above referenced issues. I apologize for the general nature of our responses and welcome the opportunity for you to call us directly, so we can look up your account and go over this resolution in more detail. Here at AZUMA Leasing we put customer’s first and pride ourselves on providing only the highest level of customer service. First, regarding the condition of the equipment upon deliver, all of the appliances that we deliver here at AZUMA Leasing are in clean, working condition. We apologize if your equipment was not delivered in this condition and welcome the opportunity to resolve this. Regarding your billing concerns, I welcome the opportunity to resolve any issues you experience with your credit card payment, but without your specific account information this is difficult to address. AZUMA Leasing does not run its customer’s credit cards without their permission.

We greatly appreciate this customer’s business and we welcome them to contact us directly so we may specifically address their concerns regarding their account.

Sincerely,

Janet Richardson
AZUMA Leasing
Group Manager
[protected] ext 342

Don't rent, Don't rent from Azuma Leaseing. As posted, they will cetaintly take it upon themselves to get your account information, and repeatedly charge your account w/out your permission. In my case they've caused me overdraft fees of which I might not be able to get back . DON"T LEASE FROM THE THIEVES !

To Whom It May Concern:

Thank you for the recent posting. We appreciate the opportunity your notification has provided us to assist you with the above referenced issues. I apologize for the general nature of our responses and welcome the opportunity for you to call us directly, so we can look up your account and go over this resolution in more detail. Here at AZUMA Leasing we put customer's first and pride ourselves on providing only the highest level of customer service. We apologize for your lack of satisfaction with our service. It is not our practice to conduct "overbilling", charge late fees on payments made by the due date or within the five-day grace period, or to not acknowledge valid credit card payments processed to an account. All payment policies, including late fee information is detailed in the lease agreement, which is accepted prior to or at the time of delivery. I welcome the opportunity to go over your account in detail and personally assist with any outstanding issues or concerns.

We greatly appreciate this customer's business and we welcome them to contact me directly at [protected] ext 342, so I may specifically address their concerns regarding their account.

Sincerely,

Janet Richardson
Group Manager
AZUMA Leasing
800/707-1188 ext 342

I really wish that I had never gotten involved with Azuma at all. Consistent overbilling every month, and they also run a scam that has to do with their automatic bill pay. I have set up automatic bill pay with them three separate times now, and they continue to charge late fees even when I can see on my credit card statement that the payment went through on time for the full amount. Azuma charges $1 per day late fees. When you call them, they try to convince you that the payment never went through, that you need to contact your credit card company, etc., and have the nerve to ask you to pay the balance again to avoid further late fees, damage to your credit, etc. There are numerous complaints on file with the Texas State Attorney General's Office for this and other scams. I've even seen some people complain about them making unauthorized payment on their credit cards. Do any web search for "Azuma Leasing fraud", "Azuma Leasing Texas State Attorney General's Office", etc. and you'll see what I'm talking about. These people should be put out of business!

I have had the same experience with Azuma Leasing. They will also continue to charge you after you have returned their equipment. I have been in contact with a friend in the Attorney General's office who says that Azuma has a long history in doing this to people. Please go to the Attorney General's website:

http://www.oag.state.tx.us/consumer/complain.shtml

and register a complaint. Their practices are illegal in the state of Texas and only continue because enough people are not following through.

Please do not rent any appliances from these people and rental communities please stop recommending their services to your residents.

To whom it may concern i have read all the articles on azuma leasing on are about june a best freind of my called and ask if i could pay his bill at this company named azuma leasing i said no problem paid the bill told them my name and also who i was payin the account for got the conformation number called my friend back and told him everthing was cool well on 7-10-08 recieved a letter from my bank that a charge was on my visa card for 32.77 so i called then i got on the computer to see what this was because the charge was actully from a texas number [protected] the customer service people gave me the run around the girl i spoke with name was melissa her ### was so rude she told me that they could not take my credit card of of my friends file and iam like i cant believe this ### they did not do annthing to assist with the charges and it made my account go into my overdreaft protection money which made the balancr total 55.77 and i will be filing some type of charges against this ### hole of a company like others has said its the principal behind this and i hope that this does not happen to anyone else

Azuma has decided to tell us that we havent paid anythingt to them. I am sure bank of America would disagree- we have 3 months of electronic checks made out to them. They have lost EVERY. SINGLE. PAYMENT. I have sent an email with the proof of statements. My wife has sent proof of statements- and every damn month, they LOSE the payment! They want to charge extra, too. We're done with it. They try to charge us, and accuse us of not paying. I will be going to the bank tomorrow and we will have a talk about where the money as been going, and seeing how to trace the payments. I will then talk to the bank about legal action, fraud, etc.

Azuma sells old machines. I have been leasing with them for 10 years and asked for a buyout quote and they tell me $300! I have a W/D and a fridge. Their appliances ain't worth $300! I've been a loyal customer and I can't even get a break! I've paid that $300 10 times over...they should be glad I wanna buy these old machines!

LaTausha J.

there may be a law against them charging a fee which they never disclosed ahead of time. This co. has also made threats of charging other fines that were never disclosed in the contract etc which is possibly an illegal extortion tactic since they can take it from your payment method. . if they try to charge or collect an illegally charged fee then you may have protections by your state law, also ucc federal laws, and you may be entitled to a punitive award if it is set forth in law like some laws say $1000 for this or that offense etc.
Also be sure to go online to take off any authorized payment methods, and dispute their cleaning fee as unauthorized charges, thru your credit card/ bank.
my thoughts anyway.

This service is absolutely abysmal. Don't use it - especially if you live in San Antonio. They only have 1 day per week that they're available to San Antonio so good luck trying to get a repair when you need it. Of course this is never communicated when you lease from them. Also beware of the inane hidden fees - you know like a "cleaning fee" because they appliances need to be wiped down (even though you can't move them). Then there's the good 'ol pick-up fee of ~38.00. I've sent an e-mail to "customer service" and no one reads it, designated to go to a "manager." I was asked to leave a voice mail for "special elite managers" during the business day when I asked the "customer service" person to transfer me to a "manager" who apparently was on another call. The Azuma saga continues. I was a long time customer but now it's not worth my time. My final pick-up is scheduled for June 1. I'm sure they'll pour on the fees. Good riddance. NEVER, NEVER use this service. EVER.

AZUMA is the worst company I have ever dealt with in my life. Today I was waiting in my apartment, in which I no longer live, for them to come pick up my machines as my lease is ending and I just moved to a place that has a washer/dryer already. The pick up window was between 8am and 2pm. So, after waiting in the place from 8am to 9:30am, I get a call saying "we have bad news, we can't pick up the machines today". WHAT? I scheduled this pick up 4 weeks ago. I confirmed it late last week. There was no, sorry for the inconvenience, no offer to waive the pick up fee, etc. DO NOT RENT FROM THESE PEOPLE. They don't care about their customers, they are disorganized, and they charge too much for the crappy machines you get.

I am lucky that my apartment lease is not up until next week - what if it had been up today? This is an unreliable company. Save yourself the stress.

TedSe7en-

Thank you for your recent posting. We do appreciate you as a long time customer; I apologize for any misunderstanding of the terms and conditions of the lease agreement. I welcome the opportunity to discuss our first month free promotion with you in detail, as well as review any charges outlined in your lease agreement. Please feel free to contact me directly at [protected]. I look forward to working with you to resolve this issue.

Kindest Regards,

Janet Richardson
Senior Customer Relations Manager
AZUMA Leasing
800/707-1188 ext 342

We were so surprised too with that bad marketing attitude! First month is free, butwhen you terminate your contract you have to pay the equivalent of the first month you get for free! Will NEVER recommend that company. This is how you get rewarded when you lease for 18 months ( total is $648 + charge for pickup) and never being late once! WilQuip was more honest for this matter, unfortunately they don't do fridge anymore. Now I bought one, go to hell Azuma!

My wife and I had thought about a W/D from A.ZUMA until I to came across this page. and based from ALL of the posts. This means your generic posts as well AZUMA. Such as this one...

"Thank you for the recent posting. My name is Janet and I am a Senior Manager with Azuma Leasing and I would like to personally speak with you about these issues in attempt to resolve the situation. I or any member of our management team would appreciate the opportunity to speak with you and obtain more information. Please feel free to contact me directly at [protected] or through our main line at [protected], so we can review your account in detail and work together regarding the above referenced issues. We look forward to working with you to resolve this issue"

I have not yet done anything other than request info so far. And WILL be telling AZUMA where they can stick it when they do call. And so help me if this is a scam to get personal info... I WILL be showing up at many of your locations. PS.. Its a free service I offer just for you AZUMA... some restrictions apply, lube not included.
Thank you to all whom posted here :)

Dear hoosiergurl927,

Thank you for the recent posting. My name is Janet Richardson and I am the Senior Customer Relations Manager with Azuma Leasing and I would like to personally speak with you about these complaints you have read regarding our company. I or any member of our management team would appreciate the opportunity to speak with you and provide additional information. Please feel free to contact me directly at [protected] or through our main line at [protected], if you have any direct questions, comments or concerns you would like addressed.

There is a another consumer-based website called Merchant Circle that encourages customers to post any customer experience they have had, complaint or compliment. Please view this link to see what our customers are saying:

http://www.merchantcircle.com/business/Azuma.Leasing.512-236-9000/review/list