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CB Banks Bank Of The Philippine Islands [BPI] Credit to cash availment
Bank Of The Philippine Islands [BPI]

Bank Of The Philippine Islands [BPI] review: Credit to cash availment

T
Author of the review
7:26 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This refers to my application for credit to cash amounting to 39, 000 on Nov. 27, 2019, my credit card ending in************9393, it was processed at BPI P.Tuazon Cubao, Q.C. since I do not have an account at BPI, I was instructed to wait for call from BPI Buendia Center to claim managers check, 1 week pass but I did not receive any call, so I tried to call customer hotline, and informed me that check was available last Nov. 28, 2019, however since I am work and cannot take a leave, I was able to go to BPI Buendia on December 4, 2019, but to my dismay, they make the check payable to MARIA CORAZON CRISTI B. CURIANO and not my true name MARIA CORAZON CRISTINA B. CURIANO as what is appearing in my valid ID and application for credit to cash, in short the personnel at 8th floor whoever is handling the check preparation do not have any common sense, as a result I was not able to encash the check and they made me wait for 1 hr but they cannot provide remedy and they told me to wait for call after 2 weeks if I can get the replacement check, however 1 week passed then 2 weeks passed no call was received, so I call customer service who cant be of any help and just keep on saying to wait for the call. The worst part the installment transaction was already reflected in my statement of account and I need to pay the amount due on January 2, 2020, when in fact I do not get the money amounting to 39, 000.00. I would like to complain their inefficiency and no concern to client, both the 8th floor personnel/releasing section and the customer service who take my calls. I got the direct line of the 8th floor but they hang up on me when I told them about my concern. Please respond to this letter ASAP, below are my details: Maria Corazon Cristina B. Curiano [protected]

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THIS IS NOT RESOLVED!! THEY DID NOT REPLY, ALL CUSTOMER SERVICE ARE INCOMPETENT

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View all Bank Of The Philippine Islands [BPI] reviews and complaints

  1. Bank Of The Philippine Islands [BPI] Contacts

  2. Bank Of The Philippine Islands [BPI] phone numbers
    1800 1888 9100
    1800 1888 9100
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    50%
    Confidence score
    Philippines
    1800 140 390
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    7%
    Confidence score
    Australia
    800 6312 0014
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    100%
    Confidence score
    Greece
    800 636 3007
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    56%
    Confidence score
    Singapore
    800 0630 0017
    800 0630 0017
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    UAE
    +63 28 910 000
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    International
    +63 28 185 541
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    Head Office
    +1 (800) 225-1202
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    United States
    +1 (800) 354-5449
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    Canada
    +44 500 894 040
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    100%
    Confidence score
    United Kingdom
    +973 80 004 007
    +973 80 004 007
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    100%
    Confidence score
    Bahrain
    +673 801 2003
    +673 801 2003
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    100%
    Confidence score
    Brunei
    +33 800 905 585
    +33 800 905 585
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    100%
    Confidence score
    France
    +852 800 932 634
    +852 800 932 634
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    100%
    Confidence score
    Hong Kong
    +81 531 636 003
    +81 531 636 003
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    100%
    Confidence score
    Japan
    +886 801 631 305
    +886 801 631 305
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    100%
    Confidence score
    Taiwan
    +63 917 891 0000
    +63 917 891 0000
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    More phone numbers
  3. Bank Of The Philippine Islands [BPI] emails
  4. Bank Of The Philippine Islands [BPI] address
    6768 Ayala Avenue, Makati City, 1226, Philippines
  5. Bank Of The Philippine Islands [BPI] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Bank Of The Philippine Islands [BPI] Category
Bank Of The Philippine Islands [BPI] is ranked 358 among 414 companies in the Banks category
#356 Community Financial Service Centers [CFSC] Community Financial Service Centers [CFSC] #357 First Abu Dhabi Bank [FAB] First Abu Dhabi Bank [FAB] #358 Bank Of The Philippine Islands [BPI] Bank Of The Philippine Islands [BPI] #359 Dunia Finance Dunia Finance #360 Professional Finance Company Professional Finance Company

Most discussed complaints

Transaction failure and mobile key device registration failure
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