CB Banks Bank Of The Philippine Islands [BPI] fraudulent credit card charges and ghost employees in cc deparment

Bank Of The Philippine Islands [BPI] review: fraudulent credit card charges and ghost employees in cc deparment 44

Bang Geonzon of PH

Aug 24, 2011 9:22 am EDT

Review updated: Oct 01, 2023

Resolved

Featured review

I filed a case on fraudulent charges on my credit card back in 2008. The charges were reflected on my mom's card (an extension of my CC), which we claim we never received. They sent me a letter after a few months, informing me that my request to reverse the charges was denied and that I was hold accountable for the charges because they said (1) someone received my mom's credit card when they delivered it, and (2) I only reported the "lost card" after the charges were made. I told them I didn't report a lost card because there wasn't a card to report about, and that I reported for unauthorized charges. The letter instructed me to call a number and specified 2 employees I should get in touch with should I refuse the bank's decision. I called the number and looked for the employees and lo and behold — one was no longer with the company for 1 year then, and the other has resigned 2 years back. On this ground alone, it's already a misinformation which can be a basis for a BIG CASE against them. I pursued the issue but work and studies took the most part of my time and I eventually forgot about the issue. Then to my surprise, in 2010, the same person I was in touch with called and said they will be reimbursing me for 50% of the amount. I asked whythe change in decision and why now, they can't give me an explanation. I asked for a full refund plus the penalties incurred, and an email and snail mail about the offer and the new "decision" about my case. I never received any documentation. A few months after, another BPI officer called and made the same offer, and I told her about the previous demand I made plus the requests for the documentation. And as expected, nothing came thru my email and mail. I'm sure the bank officers closed my case despite the unresolved issue to cover up the case. I hope BPI calls soon to talk about this. I was reminded about this issue recently and am planning to revive the case and involve the media and the government agencies.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

44 comments

Add a comment

Clarisse Claire

1 comments

Clarisse Claire of US

Mar 19, 2023 12:43 am EDT

March 13, 2022

Sobrang bagal ng service tapos nauuna pa yung mga kakapasok lang😡😡😡😡

Sylexie

1 comments

Sylexie of US

Apr 26, 2023 10:26 am EDT

Verified customer

I was trying to reach customer service but to no avail no one is answering. I tried to withdraw with your bank branch but it didn't dispense out the money but my account was already deducted.

Adora Tandas

1 comments

Adora Tandas of US

Jul 22, 2023 6:52 pm EDT

Verified customer

I was charged 368.97 for my july statement. Can you please explain what this charges for.

Enidualc

1 comments

Enidualc of US

Oct 01, 2023 11:24 pm EDT

Verified customer

Di nagsesend ng otp grabe pasakit niyo bpi need ma transfer yung pera emergency pero di kayo nag sesend ng otp! Send niyo yung otp para mai transfer yung funds at need at para ma closed nlng din yung account sa inyo bulok ng system niyo!

1 2

Bank Of The Philippine Islands [BPI] - Transaction failure and mobile key device registration failure 2

Bank Of The Philippine Islands [BPI] - customer service 1

Bank Of The Philippine Islands [BPI] - incompetent tl phonebanker 1

Bank Of The Philippine Islands [BPI] - mobile app, can't receive otp, and no response for queries from overseas

Bank Of The Philippine Islands [BPI] - poor customer service 1

Bank Of The Philippine Islands [BPI] - I am complaining about the poor service of bpi

Bank Of The Philippine Islands [BPI] - gcash online transfer (transaction failed but bpi debited in my account)

Bank Of The Philippine Islands [BPI] - My account lacks 1,000php. Where is it?

Bank Of The Philippine Islands [BPI] - Fraud transaction

Bank Of The Philippine Islands [BPI] - card releasing

View all Bank Of The Philippine Islands [BPI] reviews and complaints

Bank Of The Philippine Islands [BPI] Contacts

Bank Of The Philippine Islands [BPI] phone numbers

1800 1888 9100
1800 1888 9100

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number 8 8 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 1888 9100 phone number

50%
Confidence score

Philippines

1800 140 390
1800 140 390

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number 3 3 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number 3 3 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 1800 140 390 phone number

7%
Confidence score

Australia

800 6312 0014
800 6312 0014

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number 3 3 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 6312 0014 phone number

100%
Confidence score

Greece

800 636 3007
800 636 3007

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number 7 7 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number 2 2 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 636 3007 phone number

56%
Confidence score

Singapore

800 0630 0017
800 0630 0017

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number 5 5 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling 800 0630 0017 phone number

UAE

+63 28 910 000
+63 28 910 000

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number 4 4 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number 10 10 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 910 000 phone number

International

+63 28 185 541
+63 28 185 541

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number 5 5 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number 7 7 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 28 185 541 phone number

Head Office

+1 (800) 225-1202
+1 (800) 225-1202

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number 0 0 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 225-1202 phone number

United States

+1 (800) 354-5449
+1 (800) 354-5449

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number 0 0 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +1 (800) 354-5449 phone number

Canada

+44 500 894 040
+44 500 894 040

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +44 500 894 040 phone number

100%
Confidence score

United Kingdom

+973 80 004 007
+973 80 004 007

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +973 80 004 007 phone number

100%
Confidence score

Bahrain

+673 801 2003
+673 801 2003

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +673 801 2003 phone number

100%
Confidence score

Brunei

+33 800 905 585
+33 800 905 585

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +33 800 905 585 phone number

100%
Confidence score

France

+852 800 932 634
+852 800 932 634

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number 1 1 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +852 800 932 634 phone number

100%
Confidence score

Hong Kong

+81 531 636 003
+81 531 636 003

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +81 531 636 003 phone number

100%
Confidence score

Japan

+886 801 631 305
+886 801 631 305

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number 0 0 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +886 801 631 305 phone number

100%
Confidence score

Taiwan

+63 917 891 0000
+63 917 891 0000

Click up if you have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number 2 2 users reported that they have successfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number Click down if you have unsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number 9 9 users reported that they have UNsuccessfully reached Bank Of The Philippine Islands [BPI] by calling +63 917 891 0000 phone number

Text Only

More phone numbers

Bank Of The Philippine Islands [BPI] emails

help@bpi.com.ph

100%
Confidence score: 100%

Support

Bank Of The Philippine Islands [BPI] address

6768 Ayala Avenue, Makati City, 1226, Philippines

Bank Of The Philippine Islands [BPI] social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024
View all Bank Of The Philippine Islands [BPI] contacts