Bard Optical
Reviews and Complaints

I purchased 5 pairs of prescription glasses. Waited for over 2 weeks to find out that the glasses were even in to pick them up. Had to take them back as the bi-focal height was incorrect. Then after wearing the distance, computer and sunglasses, I could not see the highway signs as the glasses were blurry and have to be as close as possible to read the computer, it is also blurry.

Contacted them to see if they had the current script correct. I was told to go back to my eye doctor, which I did. Script is correct. Went back to them and they changed 1 pair to correct height in the bi-focal pair. Called them back and explained to them again that the glasses were hard to see out of.

I paid over $300 for these glasses; I expect to be able to see out of them.

The staff is always so rude at the Decatur, IL office, and the supervisor wants to argue about needing the glasses remade.

I usually go to Springfield for my glasses but didn't want to drive out of town. Should have, it's always better service and have never had any problems with their glasses.

Went and picked up my son's glasses today, he told the woman that they were too tight, she adjusted them, we left, had to come back because they were so tight that they were leaving marks on my son's head, she said can't adjust them no more because if they break it's our problem... Paid 55.00 out of pocket for what? He can't wear them because it's painful, way too tight and just not a comfortable fit, Brianna is always unfriendly when we go there and acts like she just doesn't want to even deal with the patients at all... We want a refund!

Left office 10 mins. Before they closed, next day at 8am, I called to change my mind on my glasses order.. was told glasses were already made(?).. but it's been 13 days and still no glasses.. I called today( day 13) was told glasses were in they were just waiting on sunglasses… Soo I could've had my glasses?.. they won't cancel my order, saying.. we'll.. the glasses have been made & your insurance has been billed soooo… called corporate and got same run around.

Got my prescription and hubby's at end of last year.
The counter lady when told are prescriptions weren't right told us you need to get used to them.
He can't wear his at all. I wore mine cause all I had. Now when I take mine off feels like my eyes go inward to nose.
We both got bifocals but they aren't right. He has an appointment elsewhere this week. I don't yet. The staff needs to help you not run you like cattle

Peoria il bard optical on university some lady named diane answered the phone I needed to reschedule because my daughter's insurance card was expired. Diane said would you like to reschedule when you have the new card then I said ya I guess I will do that she then sighed said ok and hung up the phone what great customer service. The same lady was rude to my fiance when he went in a couple months ago.

To whom it may concern:

I had a choice between two pair of eye glasses only! I found that strange since 2 years ago I was offered a wide selection of eye glasses. Is this the new practice?

Disappointed, not a good experience!

Sincerely yours,
Victor Padilla Jr.
333 E Center St.
Decatur Il, 62526

Bard Optical Foresyth
1351 Hickory Point Dr.
Forsyth Il, 62535

03/03/20
received a call from them 09:39 about an appointment that is on the 9th. In february i spoke with someone & gave them my insurance information. They said that they see it & everything is ok when i asked about what my insurance covers i was told to contact my insurance. Then today i get a phone call about they ran my insurance that said i am no longer covered with eyemed. I told the lady that i gave them my new insurance last month & that they ran the old & they need to run the new one & update notes when patients call in to give them information. Then she asked me what did i want her to do... I was at work so i hung up the phone cause she was not listening.

Bard Optical made glasses for me that were so defective as a result of poor workmanship, that they caused me two years of double vision and migraine headaches. I had numerous tests including an MRI of my brain to make sure that there was not a tumor that was causing my double vision and headaches.

Finally my ophthalmologist tested my glasses and found that the cause of these significant problems was the glasses. These glasses, which were made by Bard Optical's own lab, had more than 4 times the recommended amount of base down prism in my left eye and more than 5 times the recommended amount of base down prism (set by the American Standards Institute ANSI) in my left eye. This created a vertical imbalance that my brain and the muscles of my eyes could not overcome and the result was double vision and migraine headaches. The standards set by the ANSI have been established for our protection and should be followed by all optical providers.

When I contacted Diana J, Hall, owner of Bard Optical, she responded with a letter in which she stated that the prism was normal in lenses of this nature and that Bard Optical's services met the applicable standard of care. In my opinion, their standard of care is not what it should be and is definitely outside the ANSI standards. When I had new glasses made at a different optical provider, the migraine headaches and double vision disappeared. At that point, there was not a doubt in my mind that it was the glasses that caused me years of suffering and almost $10, 000.00 in medical expenses.

Bard Optical is the assumed name of J.A.K Enterprises, Inc. When I filed a small claims case against Diana J. Hall and Bard Optical the case was dismissed because the proper name is J.A.K. Enterprises, Inc. They won on a technicality even though both Bard Optical and J.A.K. Enterprises, Inc. have the same address and Diana J. Hall is the President of both companies.

I hope that by reading this you will be armed with the knowledge to protect yourself and the people you love.

The whole experience was disappointing. The doctor has no concern for the wellness of his patients. The people in the office just wanted to sell you a pair of glasses, regardless whether the glasses is necessary. Been there once and that is enough for the rest of my life!