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I have recently booked a holiday with your Irvine store, and I am intending to pay my holiday in instalments, when I telephoned the other day I was informed it would cost me an extra £1 to pay with my visa debit card, when I questioned this the advisor said it was the bank that charged them, I have never herd this before I work in the customer service industry and want an explanation please...
If I was to pay my holiday up over a long period of time foe example ten weeks this would mean I would be paying an extra £10, not forgetting all the other customer paying with visa debit ...
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Tracey, I have just had the same problem as you.
I have just been charged for using my visa debit card to pay my holiday I booked with Barrhead Travel Ayr. I paid the deposit last month and the deputy manager who I dealt with didn't even tell me about debit card charge, she only told me about charges for using credit card. I found out today when paying rest of holiday that I had been charged when paying deposit and that I would be charged again. I think it is disgusting they have charged for debit card payment as banks only charge companies 20p and most companies absorb that cost themselves.
Also, I offered to pay all the holiday at once but manager said that I could pay in April. So I received a demand for payment to be paid today(28th Feb) and was also charged again for using visa debit card.
I will not be using Barrhead travel again, what a rip off!