Barrhead Travel Service
Reviews and Complaints

We are currently in Dreams Riviera Maya spa hotel in Mexico. Departed on 23rd Sep due to return on the 7th Oct
Monday 25th Sep we met with our wedding coordinator who is asking for a coupon as proof of payment for the ultimate package wedding. It is not on our intinary and have been told no proof no wedding.
We have contacted Ayr branch and wedding manager on site. Both have informed us that all agencies are communicating to resolve this. However it is now Wed 27th we still do not have proof of payment this is not resolved. This should not take days we have paid so we want our proof. We have wedding guests with us.
Elaine McCrea &Patrick Erskine
Booking ref : [protected]
Funway ref : 7A020064
Dreams riviera room : 1118
Mobile : [protected]
Email : [protected]@outlook.com
Please can you assist us as you can imagine our stress levels. this is now day 3 and issue not resolved.

Arrived 28th July to discover that the main pool at the hotel was closed and the surrounding area resembled a building site. The only pool available was the 'small pool' and this was seriously overcrowded and not able to provide the relaxing holiday which we booked. Having spoken with other uk holiday makers it has become apparent that they where all made aware of this prior to departure. In all cases they were offered compensation or alternative accommodation but we are very disappointed that Barrhead travel didn't make any contact with us to discuss the situation. As a returning customer we feel that the service provided by Barrhead travel is unacceptable and we have reservations about using your company again.

Hi I wrote to Thomas cook on the night of return from my holiday which is nearly 2 month a go and no reply I went in to Thomas cook and your shop with no help either it's very poor costumer service I'm writing to you as you said to put the complaint in with you's so I'm writing to let you no I've not heard a thing I'm not writing my complaint again I want to to get in contact with Thomas cook about my complaint to deal with it thank you Mrs Linda meechan

It's Paulina Siembor and Craig Smith here. We booked our honeymoon to Barbados from 14th May -24th May 2017 with your company at Hanover street Edinburgh with gentlemen name Douglas Hicks, our reference number is [protected].
We paid for 10 nights with sandals 6776.23£ and we had a lots of issues that ruined our honeymoon.
We have been promised that we gonna have a place booked in airport lounge at Gatwick since it's gonna be connected flight. When we got there we haven't been on the list which was very embarrassing and humiliating. When we called Barrhead travel office on Hanover street Edinburgh they said they never promised us anything like this. Also we got promised that the travel to Barbados will be easy and pleasant, and yet again on 8, 5hour flight we only got one meal with one drink which was served only one hour and half after the flight took off. We were absolutely starving, the service was awful and it was the same on our way back. Also we got told the building side next to our resort will be finished end of April/beginning of May, but when we got to Sandals hotel building work was still
going and we were waking up at 6am every morning because of the noise. Hotel was very basic, during the week there was hardly any entertainment, the food wasn't Michelin star as we got told and it wasn't 11 restaurants either as some of them were just cafe, or hot dog stand or fast food. For so many thousands of pounds that we have spent we feel like we got tricked to only spent money with Barrhead, and only got us disappointed with everything about our honeymoon so we couldn't enjoy it, our 10nights what should be the best times of our life was frustration going into anger and tears. We expect compensation for what we feel was deceived into parting with our money. Also we won't recommending Barrhead travel and Sandals to anybody, and make sure the people know how bad the companies are.

We hope to hear back with your response soon.

Paulina & Craig

I booked a cruise me and my partner was great service booking as I paying money over After that service not helpful at all. Tickets sent as email to me. ! Unable to open email as I use I phone never booked on line why tickets e mailed ? When asked at braehead branch was dis missed told they request tickets never done it. I phone Stirling picked tickets the feeling of got your money and dont care now ! Feel very let down

Cruise Ref numbers
[removed]
[removed]

I am currently having issues with my bookings with barrhead travel.

i am frustrated that i was given a price when i originally booked which i wrote down and they are now trying to charge me more stating that this was the price i was given in the first place.
May last year i was given £1425pp then 1/2 price for 2nd person, they are now stating that I was given £1425 was the per person including the 1/2 price which is not the case.
They also said that 3 persons have said this cost to me so there is no way they could be lying.
i have 2 bookings which are linked, which should be 1425 + 712.5 = £2137.5 per room we then had a open booking of £75 per room and vouchers from our harmony sailing of £326 per room and a £50 loyalty voucher, which should leave an outstanding balance of £3423 for both rooms.
But Barrhead have sent us an invoice for £4840 giving a difference of £1417.

I have phoned Barrhead on many occasions but they refuse to agree that they have made a mistake and will not help in any way.
We have always gone through Barrhead so we know how they price cruises and I always write it down as they say it.

We have also phone Royal Caribbean who can not help as we have gone through a third party.

We had based our cruise on a specific budget and cannot afford the extra money required, unfortunately if this cannot be resolved we will have to cancel which would leave bad feeling with all involved.
Also if we cancel we will be losing out on the £150 deposit and the value of the vouchers which I feel will put me off booking again.

I am hoping you can help me resolve this, as I feel barrhead are implying I have lied and I feel they are covering for their employees mistake.

Best regards

Mark

Booking Reference [protected]
Holiday booked to Gran Canaria with Thomas Cook Holidays through Barrhead Travel
I booked food, extra baggage and selected seats, 4th November 2016 Thomas Cook cancelled the flight home and we came back with Jet 2.
I was told by Barrhead Travel when I called in to the Clydebank branch that I would get a refund and compensation from Thomas Cook if not before I went on Holiday just after. I did not receive a refund and have had to contact Thomas Cook direct who have stated yesterday that Barrhead Travel should have gotten my refund for me and Thomas Cook DO NOT GIVE COMPENSATION. Thomas Cook is now giving me my refund which they owe me but they have advised me to complain about the wrong information given by Barrhead Travel, I am not happy with this so called service

I booked a short Holiday with barrhead Travel in Glasgow on the date 7 April to 11th April 2008 traveling to Prague due to some unforeseen circumstance I lost my wallet congaing personal cash I contacted the insurance company which is named TPS insurance admin services ltd po box leeds 132 leeds LS10 9BT elect travel insurance based in leeds got onto a call centre with appalling customer service the customer service gave me the run around and were highly un professional they told me they did not have enough staff on and were moving office this is highly bad business practice I called more than 5 times at different occasions to get my case sorted out that was were very poor in quality off service also went to barrhead travel the staff there are very unclear and not verbally able to deal with a inquiry that the customer wants to address basically young girls who dont seem to know what the left hand is doing from the right the could not give me clear information i my inquiry regarding my insurance document but did eventually get through to tps insurance with a call centre thats appallingly bad and very un helpful, this furthers my projection that travel company's especially barrhead and insurance company's just try to FLOG the customer who may be a little naive when booking a holiday anything they want due to the customers lack of experiance this has really opened my eyes and will be the last time I get travel insurance with Elect travel insurance which barrhead travel use in glasgow at there branch jamaica street I believe is under the name tps po box 132 leeds LS10 9BT I am somewhat sick and highly infurated by these so called call centres who do not know how to deal with a customer with that personel touch its just pathetic if anyone is travelling to europe find out because if its under the european union you will probablly get free health care etc these travel companys will say anything and aeverything to FLOG a holiday open your eyes and dont be fooled after all there just sales people who really dont have much exp in some countrys etc regarding law etc a complete shambles..never to be trusted.