This review was chosen algorithmically as the most valued customer feedback.
In California, a shop on West Covina Parkway, in West Covina. I have noticed that Rocky Road contains little or no marshmallows. Why change something so good. I feel cheated.
This afternoon I purchased a 1000 ml tub of Baskin Robin ice cream at Bangalore Central, India. On coming home I was shocked to see that the tub was only half full. I never expected to see this from a Baskin Robin product. I have the proof of purchase.
Bollera Muddappa.
J
J
joshua Gogarty
1 comments
joshua Gogarty
Jul 11, 20089:03 am EDT
I was amazed that a company that is built it's reputation on selling to children, would have a lunatic lady kicking a ball and getting in a child's face on there new commercial, strange, ominous, morbid, and freaky that a corporation like this has lost all sense of family. A- A mother displaying that type of behavior to a small child is likely to be on drugs, or needs some rehabilitation of some sort. B- Who in marketing needs to be fired? ultimately the responsibility falls on Baskin Robbins and there lack of judgement. These days when everyone is morally reckless, it would be refreshing to see some restraint.
V
V
Virgie Lenert
1 comments
Virgie Lenert
Jul 25, 20087:02 pm EDT
I think that commercial is the WORST I've seen in a long time. Children looking at this deranged "parent" will be traumatized for some time. Your advertising department couldn't come up with anything better than this? This commercial ALONE will keep me away from a Baskins & Robbins.
R
R
R Raikar
IN
1 comments
R Raikar
of IN
Jul 25, 20114:58 pm EDT
Baskin Robbins in Margao Goa, gives very small scoop and when asked to measure they say that they do not measure the scoop. Other Baskin robbins outlets in India measure the scoop given... only this outlet gives very small and denies to weigh ... we feel so cheated... before we used to visit BR atleast 4 times a week now we have cut it down to once in 2 weeks
V
V
Vivian Jackson
Chicago, US
1 comments
Vivian Jackson
of Chicago, US
Dec 20, 20111:22 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
My problem is that I have to watch to see if I get my money worth...I have on many occasion told the employees at Baskin Robbins( different locations) that when I purchased ice cream from there freezer it is a full half gallon of ice cream. When I purchased the hand pack ice cream it has to be weight and the container is not full. That's not fair. This last time I was shocked The employee had the nerves to be rude, That is it for me...@ ( Roosevelt Oak Park location) I should not have to watch the preparation of my order, nor should I have to complaint about the order in which is stated in the price.
L
L
LiarsNcheats
11210, US
1 comments
LiarsNcheats
of 11210, US
Dec 04, 20138:32 pm EST
The scopes are getting smaller and smaller yet they keep upping there price. Very misleading since the container is twice the size of the amount they give. There double scoops look like kid size scoops. I wont be buying my ice cream there anymore. I feel cheated.
P
P
Priya d
IN
1 comments
Priya d
of IN
Mar 03, 20153:11 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
I had ordered a scoop of Bavarian chocolate (3 cups) and when I opened the cup it was such a small quantity and I paid such a high bill. Baskin Robbins has to take responsibility for this. The employee did not even know what I was asking for. I will not visit baskin Robbins anymore. Thank you baskin Robbins for this pathetic experience. Hope you'll have the courtesy to call me about this.
V
V
Vijayalakshmi Patel
IN
1 comments
Vijayalakshmi Patel
of IN
Aug 28, 20182:57 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
The icecream is good but the cakes( DBC and Brownie were awful
I could not eat it
I would like you to refund Rupees 290
View 0 more photos
A
A
Arun F
IN
1 comments
Arun F
of IN
Sep 02, 20182:40 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Very arrogant vendor. When I ask redemption for my e voucher he's saying go and ask the company .don't come with this all tricky game .as like he behaving he's giving free from his side.I never seen such an attitude, he's making fun of me infront of elders.not showing any respect to them also.is this company's policy denying e vouchers.
P
P
Paopei Lee
US
1 comments
Paopei Lee
of US
Sep 06, 201812:02 am EDT
Only 2 staffs working on Malaysia National public holiday which caused a very long queue. Furthermore, 1 of the staff after packing rubbish never wash her hands and straight scoop the ice cream. She just ignore when being ask why didnt wash her hands. I think hygiene is very important for any FMCG. Pls take note on that!
F
F
Fulchand Bhagwandas
IN
1 comments
Fulchand Bhagwandas
of IN
Sep 18, 20183:39 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Actually today I went to one of your outlet in fancy bazaar Guwahati. I was presented the ice cream without bill which is above the law. Then when I went there He was lying me that it's not any rule of the famous basin robins. So I hereby request you to refund the money paid by me.
R
R
Riverwolf1964
US
1 comments
Riverwolf1964
of US
Oct 15, 20186:14 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
S. 14th. Abilene, TX $11.59 for two my friend and i.Mine came with hair in it no hot fudge and stale nuts on top! I will never go again. Not only was it my friends first time but I've been a regular customer for years.
I have recieved a survey code no, but when I went to redeem the same the sales guy responded it to be finished. They why do you make us take the survey and give the code to redeem. I dont believe Baskin Robbins anymore
M
M
Monica Chavez
US
1 comments
Monica Chavez
of US
Dec 12, 20182:56 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
They never help us they help a other lady before us we was wanting for 15 min and they still didn't help us and help a other customer that came in and not us. So we lift I never had that experience before. I was in customer service before and I know how a customer to be treated like and that was not the way to do it.
S
S
Stephanie Jesset
US
1 comments
Stephanie Jesset
of US
Dec 13, 201812:44 am EST
I came to baskin Robbins of Midlothian, VA and the cashier had a mad face. The service is very important for organizations like Baskin but if the crew is in the bad mood, its bad.
N
N
narendra12334
IN
2 comments
narendra12334
of IN
Jul 03, 20199:16 am EDT
need help in resolving issue for display unit provided by Baskin robbins
N
N
narendra12334
IN
2 comments
narendra12334
of IN
Jul 10, 20195:54 pm EDT
Display freeze is not cooling enough.
View 0 more photos
U
U
Uday Kumar Y
US
1 comments
Uday Kumar Y
of US
Aug 04, 20196:19 am EDT
Dear Team,
Since last 1 hours, I received more than 50 SMS to add my profile into the Reward Program. Still continuing...
And not able to add my profile. I don't know the issue. Could you please stop this nonsense at the earliest.
Thank You,
Uday
M
M
Menino Colaco
US
1 comments
Menino Colaco
of US
Aug 06, 20195:28 am EDT
I found this card board in my ice cream I bought today. This is absolutely unacceptable. I missed swallowing it.
Take a look at what you have been giving our child in kuwait
And i hope you could eat it some day
I
I
Imtiaz Shinwari
US
1 comments
Imtiaz Shinwari
of US
Jan 07, 20209:05 am EST
We are permenent costumers of baskinrobin snd my family also isaw first time a msn miss behave snd then cheat in money ...i tell them i wil do complain he said do it you are free hand...his name was sushil or sunil..my number is [protected]
View 0 more photos
P
P
Priya Poddar
US
1 comments
Priya Poddar
of US
Dec 21, 20229:38 am EST
Hot fudge is not available in baskin robin store since 4 months like i went to baskin robin on 15 December and they still do not have hot fudge and still staff give their same reply that company is not sending them the product
In surat(Gujarat) ghod dod road branch
M
M
Milo
US
1 comments
Milo
of US
Mar 11, 20236:02 am EST
I placed 2 orders of a scoop of icecream at the Infinity, Andheri outlet on 11 February 2023. The first had a stone in it and the second one tasted bad, like it was spoilt. While I was given a replacement on complaining to the shopkeeper, the experience was ruined since both issues could have been injurious to health.
View 0 more photos
B
B
Bhavsingh Ratre Ratre
US
1 comments
Bhavsingh Ratre Ratre
of US
Mar 11, 202310:04 pm EST
I told to give Small Scoop Roasted California Almonds from Sales, I said I will not get Small Scoop, I gave it after arguing, why
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Nov 20, 2024
Baskin-Robbins Category
Baskin-Robbins is ranked 13 among 152 companies in the
Food and Beverages category
This afternoon I purchased a 1000 ml tub of Baskin Robin ice cream at Bangalore Central, India. On coming home I was shocked to see that the tub was only half full. I never expected to see this from a Baskin Robin product. I have the proof of purchase.
Bollera Muddappa.
I was amazed that a company that is built it's reputation on selling to children, would have a lunatic lady kicking a ball and getting in a child's face on there new commercial, strange, ominous, morbid, and freaky that a corporation like this has lost all sense of family. A- A mother displaying that type of behavior to a small child is likely to be on drugs, or needs some rehabilitation of some sort. B- Who in marketing needs to be fired? ultimately the responsibility falls on Baskin Robbins and there lack of judgement. These days when everyone is morally reckless, it would be refreshing to see some restraint.
I think that commercial is the WORST I've seen in a long time. Children looking at this deranged "parent" will be traumatized for some time. Your advertising department couldn't come up with anything better than this? This commercial ALONE will keep me away from a Baskins & Robbins.
Baskin Robbins in Margao Goa, gives very small scoop and when asked to measure they say that they do not measure the scoop. Other Baskin robbins outlets in India measure the scoop given... only this outlet gives very small and denies to weigh ... we feel so cheated... before we used to visit BR atleast 4 times a week now we have cut it down to once in 2 weeks
My problem is that I have to watch to see if I get my money worth...I have on many occasion told the employees at Baskin Robbins( different locations) that when I purchased ice cream from there freezer it is a full half gallon of ice cream. When I purchased the hand pack ice cream it has to be weight and the container is not full. That's not fair. This last time I was shocked The employee had the nerves to be rude, That is it for me...@ ( Roosevelt Oak Park location) I should not have to watch the preparation of my order, nor should I have to complaint about the order in which is stated in the price.
The scopes are getting smaller and smaller yet they keep upping there price. Very misleading since the container is twice the size of the amount they give. There double scoops look like kid size scoops. I wont be buying my ice cream there anymore. I feel cheated.
I had ordered a scoop of Bavarian chocolate (3 cups) and when I opened the cup it was such a small quantity and I paid such a high bill. Baskin Robbins has to take responsibility for this. The employee did not even know what I was asking for. I will not visit baskin Robbins anymore. Thank you baskin Robbins for this pathetic experience. Hope you'll have the courtesy to call me about this.
The icecream is good but the cakes( DBC and Brownie were awful
I could not eat it
I would like you to refund Rupees 290
Very arrogant vendor. When I ask redemption for my e voucher he's saying go and ask the company .don't come with this all tricky game .as like he behaving he's giving free from his side.I never seen such an attitude, he's making fun of me infront of elders.not showing any respect to them also.is this company's policy denying e vouchers.
Only 2 staffs working on Malaysia National public holiday which caused a very long queue. Furthermore, 1 of the staff after packing rubbish never wash her hands and straight scoop the ice cream. She just ignore when being ask why didnt wash her hands. I think hygiene is very important for any FMCG. Pls take note on that!
Actually today I went to one of your outlet in fancy bazaar Guwahati. I was presented the ice cream without bill which is above the law. Then when I went there He was lying me that it's not any rule of the famous basin robins. So I hereby request you to refund the money paid by me.
S. 14th. Abilene, TX $11.59 for two my friend and i.Mine came with hair in it no hot fudge and stale nuts on top! I will never go again. Not only was it my friends first time but I've been a regular customer for years.
Full refund please.
Tonya Caliendo
1926 Sayles Blvd #A
Abilene, TX 79605
I have recieved a survey code no, but when I went to redeem the same the sales guy responded it to be finished. They why do you make us take the survey and give the code to redeem. I dont believe Baskin Robbins anymore
They never help us they help a other lady before us we was wanting for 15 min and they still didn't help us and help a other customer that came in and not us. So we lift I never had that experience before. I was in customer service before and I know how a customer to be treated like and that was not the way to do it.
I came to baskin Robbins of Midlothian, VA and the cashier had a mad face. The service is very important for organizations like Baskin but if the crew is in the bad mood, its bad.
need help in resolving issue for display unit provided by Baskin robbins
Display freeze is not cooling enough.
Dear Team,
Since last 1 hours, I received more than 50 SMS to add my profile into the Reward Program. Still continuing...
And not able to add my profile. I don't know the issue. Could you please stop this nonsense at the earliest.
Thank You,
Uday
I found this card board in my ice cream I bought today. This is absolutely unacceptable. I missed swallowing it.
My contact number is +91 [protected]
https://twitter.com/lngmaradona/status/1165985451037143040?s=12
Take a look at what you have been giving our child in kuwait
And i hope you could eat it some day
We are permenent costumers of baskinrobin snd my family also isaw first time a msn miss behave snd then cheat in money ...i tell them i wil do complain he said do it you are free hand...his name was sushil or sunil..my number is [protected]
Hot fudge is not available in baskin robin store since 4 months like i went to baskin robin on 15 December and they still do not have hot fudge and still staff give their same reply that company is not sending them the product
In surat(Gujarat) ghod dod road branch
I placed 2 orders of a scoop of icecream at the Infinity, Andheri outlet on 11 February 2023. The first had a stone in it and the second one tasted bad, like it was spoilt. While I was given a replacement on complaining to the shopkeeper, the experience was ruined since both issues could have been injurious to health.
I told to give Small Scoop Roasted California Almonds from Sales, I said I will not get Small Scoop, I gave it after arguing, why