Menu
For Business Write a review File a complaint
Baskin-Robbins

Baskin-Robbins review: cheating customers 24

E
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In California, a shop on West Covina Parkway, in West Covina. I have noticed that Rocky Road contains little or no marshmallows. Why change something so good. I feel cheated.

24 comments
Add a comment
B
B
Bollera Muddappa
Jun 29, 2008 11:12 am EDT

This afternoon I purchased a 1000 ml tub of Baskin Robin ice cream at Bangalore Central, India. On coming home I was shocked to see that the tub was only half full. I never expected to see this from a Baskin Robin product. I have the proof of purchase.

Bollera Muddappa.

J
J
joshua Gogarty
Jul 11, 2008 9:03 am EDT

I was amazed that a company that is built it's reputation on selling to children, would have a lunatic lady kicking a ball and getting in a child's face on there new commercial, strange, ominous, morbid, and freaky that a corporation like this has lost all sense of family. A- A mother displaying that type of behavior to a small child is likely to be on drugs, or needs some rehabilitation of some sort. B- Who in marketing needs to be fired? ultimately the responsibility falls on Baskin Robbins and there lack of judgement. These days when everyone is morally reckless, it would be refreshing to see some restraint.

V
V
Virgie Lenert
Jul 25, 2008 7:02 pm EDT

I think that commercial is the WORST I've seen in a long time. Children looking at this deranged "parent" will be traumatized for some time. Your advertising department couldn't come up with anything better than this? This commercial ALONE will keep me away from a Baskins & Robbins.

R
R
R Raikar
IN
Jul 25, 2011 4:58 pm EDT

Baskin Robbins in Margao Goa, gives very small scoop and when asked to measure they say that they do not measure the scoop. Other Baskin robbins outlets in India measure the scoop given... only this outlet gives very small and denies to weigh ... we feel so cheated... before we used to visit BR atleast 4 times a week now we have cut it down to once in 2 weeks

V
V
Vivian Jackson
Chicago, US
Dec 20, 2011 1:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My problem is that I have to watch to see if I get my money worth...I have on many occasion told the employees at Baskin Robbins( different locations) that when I purchased ice cream from there freezer it is a full half gallon of ice cream. When I purchased the hand pack ice cream it has to be weight and the container is not full. That's not fair. This last time I was shocked The employee had the nerves to be rude, That is it for me...@ ( Roosevelt Oak Park location) I should not have to watch the preparation of my order, nor should I have to complaint about the order in which is stated in the price.

L
L
LiarsNcheats
11210, US
Dec 04, 2013 8:32 pm EST

The scopes are getting smaller and smaller yet they keep upping there price. Very misleading since the container is twice the size of the amount they give. There double scoops look like kid size scoops. I wont be buying my ice cream there anymore. I feel cheated.

P
P
Priya d
IN
Mar 03, 2015 3:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I had ordered a scoop of Bavarian chocolate (3 cups) and when I opened the cup it was such a small quantity and I paid such a high bill. Baskin Robbins has to take responsibility for this. The employee did not even know what I was asking for. I will not visit baskin Robbins anymore. Thank you baskin Robbins for this pathetic experience. Hope you'll have the courtesy to call me about this.

V
V
Vijayalakshmi Patel
IN
Aug 28, 2018 2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The icecream is good but the cakes( DBC and Brownie were awful
I could not eat it
I would like you to refund Rupees 290

View 0 more photos
A
A
Arun F
IN
Sep 02, 2018 2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Very arrogant vendor. When I ask redemption for my e voucher he's saying go and ask the company .don't come with this all tricky game .as like he behaving he's giving free from his side.I never seen such an attitude, he's making fun of me infront of elders.not showing any respect to them also.is this company's policy denying e vouchers.

P
P
Paopei Lee
US
Sep 06, 2018 12:02 am EDT

Only 2 staffs working on Malaysia National public holiday which caused a very long queue. Furthermore, 1 of the staff after packing rubbish never wash her hands and straight scoop the ice cream. She just ignore when being ask why didnt wash her hands. I think hygiene is very important for any FMCG. Pls take note on that!

F
F
Fulchand Bhagwandas
IN
Sep 18, 2018 3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Actually today I went to one of your outlet in fancy bazaar Guwahati. I was presented the ice cream without bill which is above the law. Then when I went there He was lying me that it's not any rule of the famous basin robins. So I hereby request you to refund the money paid by me.

R
R
Riverwolf1964
US
Oct 15, 2018 6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

S. 14th. Abilene, TX $11.59 for two my friend and i.Mine came with hair in it no hot fudge and stale nuts on top! I will never go again. Not only was it my friends first time but I've been a regular customer for years.

Full refund please.

Tonya Caliendo
1926 Sayles Blvd #A
Abilene, TX 79605

S
S
sandeepmandool
AE
Nov 15, 2018 2:54 am EST

I have recieved a survey code no, but when I went to redeem the same the sales guy responded it to be finished. They why do you make us take the survey and give the code to redeem. I dont believe Baskin Robbins anymore

M
M
Monica Chavez
US
Dec 12, 2018 2:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

They never help us they help a other lady before us we was wanting for 15 min and they still didn't help us and help a other customer that came in and not us. So we lift I never had that experience before. I was in customer service before and I know how a customer to be treated like and that was not the way to do it.

S
S
Stephanie Jesset
US
Dec 13, 2018 12:44 am EST

I came to baskin Robbins of Midlothian, VA and the cashier had a mad face. The service is very important for organizations like Baskin but if the crew is in the bad mood, its bad.

N
N
narendra12334
IN
Jul 03, 2019 9:16 am EDT

need help in resolving issue for display unit provided by Baskin robbins

N
N
narendra12334
IN
Jul 10, 2019 5:54 pm EDT

Display freeze is not cooling enough.

View 0 more photos
U
U
Uday Kumar Y
US
Aug 04, 2019 6:19 am EDT

Dear Team,

Since last 1 hours, I received more than 50 SMS to add my profile into the Reward Program. Still continuing...

And not able to add my profile. I don't know the issue. Could you please stop this nonsense at the earliest.

Thank You,
Uday

M
M
Menino Colaco
US
Aug 06, 2019 5:28 am EDT

I found this card board in my ice cream I bought today. This is absolutely unacceptable. I missed swallowing it.

My contact number is +91 [protected]

View 0 more photos
E
E
ebn elgeran
US
Sep 02, 2019 7:47 pm EDT

https://twitter.com/lngmaradona/status/1165985451037143040?s=12

Take a look at what you have been giving our child in kuwait
And i hope you could eat it some day

I
I
Imtiaz Shinwari
US
Jan 07, 2020 9:05 am EST

We are permenent costumers of baskinrobin snd my family also isaw first time a msn miss behave snd then cheat in money ...i tell them i wil do complain he said do it you are free hand...his name was sushil or sunil..my number is [protected]

View 0 more photos
P
P
Priya Poddar
US
Dec 21, 2022 9:38 am EST

Hot fudge is not available in baskin robin store since 4 months like i went to baskin robin on 15 December and they still do not have hot fudge and still staff give their same reply that company is not sending them the product

In surat(Gujarat) ghod dod road branch

M
M
Milo
US
Mar 11, 2023 6:02 am EST

I placed 2 orders of a scoop of icecream at the Infinity, Andheri outlet on 11 February 2023. The first had a stone in it and the second one tasted bad, like it was spoilt. While I was given a replacement on complaining to the shopkeeper, the experience was ruined since both issues could have been injurious to health.

View 0 more photos
B
B
Bhavsingh Ratre Ratre
US
Mar 11, 2023 10:04 pm EST

I told to give Small Scoop Roasted California Almonds from Sales, I said I will not get Small Scoop, I gave it after arguing, why

  1. Baskin-Robbins Contacts

  2. Baskin-Robbins phone numbers
    +1 (800) 859-5339
    +1 (800) 859-5339
    Click up if you have successfully reached Baskin-Robbins by calling +1 (800) 859-5339 phone number 0 0 users reported that they have successfully reached Baskin-Robbins by calling +1 (800) 859-5339 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +1 (800) 859-5339 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +1 (800) 859-5339 phone number
    USA & Canada
    +61 738 606 716
    +61 738 606 716
    Click up if you have successfully reached Baskin-Robbins by calling +61 738 606 716 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +61 738 606 716 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +61 738 606 716 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +61 738 606 716 phone number
    100%
    Confidence score
    Australia
    +7 495 967 3701
    +7 495 967 3701
    Click up if you have successfully reached Baskin-Robbins by calling +7 495 967 3701 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +7 495 967 3701 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +7 495 967 3701 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +7 495 967 3701 phone number
    100%
    Confidence score
    Russia
    +973 17 749 252
    +973 17 749 252
    Click up if you have successfully reached Baskin-Robbins by calling +973 17 749 252 phone number 2 2 users reported that they have successfully reached Baskin-Robbins by calling +973 17 749 252 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +973 17 749 252 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +973 17 749 252 phone number
    100%
    Confidence score
    Bahrain
    +91 226 251 3131
    +91 226 251 3131
    Click up if you have successfully reached Baskin-Robbins by calling +91 226 251 3131 phone number 7 7 users reported that they have successfully reached Baskin-Robbins by calling +91 226 251 3131 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +91 226 251 3131 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +91 226 251 3131 phone number
    100%
    Confidence score
    India
    +62 217 980 388
    +62 217 980 388
    Click up if you have successfully reached Baskin-Robbins by calling +62 217 980 388 phone number 2 2 users reported that they have successfully reached Baskin-Robbins by calling +62 217 980 388 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +62 217 980 388 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +62 217 980 388 phone number
    100%
    Confidence score
    Indonesia
    +965 434 7938
    +965 434 7938
    Click up if you have successfully reached Baskin-Robbins by calling +965 434 7938 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +965 434 7938 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +965 434 7938 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +965 434 7938 phone number
    100%
    Confidence score
    Kuwait
    +60 322 888 831
    +60 322 888 831
    Click up if you have successfully reached Baskin-Robbins by calling +60 322 888 831 phone number 3 3 users reported that they have successfully reached Baskin-Robbins by calling +60 322 888 831 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +60 322 888 831 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +60 322 888 831 phone number
    100%
    Confidence score
    Malaysia
    +968 24 489 467
    +968 24 489 467
    Click up if you have successfully reached Baskin-Robbins by calling +968 24 489 467 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +968 24 489 467 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +968 24 489 467 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +968 24 489 467 phone number
    100%
    Confidence score
    Oman
    +1 (787) 788-8811
    +1 (787) 788-8811
    Click up if you have successfully reached Baskin-Robbins by calling +1 (787) 788-8811 phone number 0 0 users reported that they have successfully reached Baskin-Robbins by calling +1 (787) 788-8811 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +1 (787) 788-8811 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +1 (787) 788-8811 phone number
    Puerto Rico
    +974 441 7934
    +974 441 7934
    Click up if you have successfully reached Baskin-Robbins by calling +974 441 7934 phone number 2 2 users reported that they have successfully reached Baskin-Robbins by calling +974 441 7934 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +974 441 7934 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +974 441 7934 phone number
    100%
    Confidence score
    Qatar
    +966 38 343 410
    +966 38 343 410
    Click up if you have successfully reached Baskin-Robbins by calling +966 38 343 410 phone number 3 3 users reported that they have successfully reached Baskin-Robbins by calling +966 38 343 410 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +966 38 343 410 phone number 1 1 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +966 38 343 410 phone number
    50%
    Confidence score
    Saudi Arabia
    +27 802 275 4672
    +27 802 275 4672
    Click up if you have successfully reached Baskin-Robbins by calling +27 802 275 4672 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +27 802 275 4672 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +27 802 275 4672 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +27 802 275 4672 phone number
    100%
    Confidence score
    South Africa
    +82 805 553 131
    +82 805 553 131
    Click up if you have successfully reached Baskin-Robbins by calling +82 805 553 131 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +82 805 553 131 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +82 805 553 131 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +82 805 553 131 phone number
    100%
    Confidence score
    South Korea
    +971 46 057 000
    +971 46 057 000
    Click up if you have successfully reached Baskin-Robbins by calling +971 46 057 000 phone number 1 1 users reported that they have successfully reached Baskin-Robbins by calling +971 46 057 000 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +971 46 057 000 phone number 1 1 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +971 46 057 000 phone number
    UAE
    +84 283 929 3131
    +84 283 929 3131
    Click up if you have successfully reached Baskin-Robbins by calling +84 283 929 3131 phone number 2 2 users reported that they have successfully reached Baskin-Robbins by calling +84 283 929 3131 phone number Click down if you have unsuccessfully reached Baskin-Robbins by calling +84 283 929 3131 phone number 0 0 users reported that they have UNsuccessfully reached Baskin-Robbins by calling +84 283 929 3131 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Baskin-Robbins emails
  4. Baskin-Robbins address
    130 Royall Street, Canton, Massachusetts, 02021, United States
  5. Baskin-Robbins social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Baskin-Robbins Category
Baskin-Robbins is ranked 13 among 142 companies in the Food and Beverages category