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Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: They will flat ruin you! 175

J
Author of the review
12:00 am EDT
Review updated:
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I have had access to my direct-deposited funds on the same day, but the online banking is a big problem. It is true that you cannot know your actual balance online, particularly if you use the debit card. It seems the balance only reflects a nominal portion or maybe a percentage of the actual amount debited and it won't post the full amount or where it went to until 2-3 days later. So those funds look online like they're available to you, but you'll get burned with fees later when you find out that the balance is entirely inaccurate.

I deposited a payroll check from a second job, as well as a state tax refund check on Wednesday morning and it wasn't credited until Thursday. And here's the fun part, which I'm battling with them on at the moment:

At my full-time job I have direct deposit, am always paid on Fridays, and I use their online bill pay set up to have all my bills come out on payday Fridays. I discovered this morning that they changed my payment date on all my currently due bills to THURSDAY. I didn't tell them to do that. They didn't send me an email to let me know anything about why I might need to check my payment dates and make changes. They just changed it. So, of course now I am hit with nasty overdraft fees because they paid my bills out of my account on Thursday but of course my payday didn't change, I still got paid on Friday.

This is theft, and I told them so.

I am done with BB&T. They will flat ruin you. They don't credit your deposits until after they pull your debits, so this is another way they get rich off of responsible, hardworking people who think that once they make their deposit that they should have access to their money (in this day and age, when they can make automatic deductions the second you write a check, there is no excuse for there not to be). It's just wrong.

175 comments
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David Best 205
US
Jul 31, 2023 12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My. loan number is [protected]-9001. The address of the property is 103 S. Front Street Warsaw, NC 28398. The property went in foreclosure and to get the loan reinstated I had to pay a BPO fee of $9,976.80. The fee is excessive.

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Peter Wolton
US
Aug 08, 2023 9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist is holding our insurance rebuild funds after our house was destroyed in a natural disaster. They have had the funds for 19 months now (Starting Jan 2022), and have not given us any of the interest they were earning on our money

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Vivian2504
US
Aug 14, 2023 10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist One Checking $400 Offer Q2 2023

Promo Code : TRUISTCHKQ223

Enrollment Date : 5/2/2023

I opened my checking account to meet the qualifications, with 2 Direct Deposits of $1,000 or more, after 90 days received an email that I DID NOT QUALIFY

which I believe I DID.

J
J
JDC-11
Greensboro, US
Jan 16, 2024 11:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I had a rather large amount deposited into my Truist account. I noticed they charged me $15.00 twice for 1 wire transfer. When I spoke to a representative, he informed me there wasn't anything he could do about the charges. Seems to me that Truist has become one of the worst places to bank.

H
H
Heather Langan
US
Jun 29, 2024 2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tonya Kemmerer Pramik notarized my prenuptial agreement for my marriage to her brother, Thomas L. Kemmerer. June 2023, we separated. The prenuptial agreement is not being honored and being fought. I'm trying to understand why a institution would allow an employee to use their professional notary in an attempt to falsify a legal document?

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  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    +1 (800) 226-5228
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    Domestic
    +1 (910) 914-8250
    +1 (910) 914-8250
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    International
    +1 (888) 833-4228
    +1 (888) 833-4228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number
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  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Truist Bank (formerly BB&T Bank) Category
Truist Bank (formerly BB&T Bank) is ranked 37 among 414 companies in the Banks category