Barclays Bank Delaware
Reviews and Complaints

Why is this organizations is still in business? Why customers opinions are not used in the calculation of Complaintsboard.com rating? They have the same answer for all their customers...: We appreciate the time you took to correspond with us regarding this matter. Unfortunately,"... Is this for real? They have a business in US and have to follow all rules and regulations, not like they got used to do the business in England! I found out that this "Bank" checked my credit. I live on the other state of US, never heard about this financial institution in my life. Apparently, they have a something in Delaware, US, not sure what, because couldn't find any branches. Found their phone online. Called them, provided all the information, including all my SSN. They, finally, found that someone under my name, including rest of my personal information, applied for a loan. Their only advise was to contact three credit companies and file a dispute. I reported this fraud to Federal Trade Commission and they asked me for more information regarding this situation. I called back to Barclays Bank Delaware, spoke with Honey at Customer Fraud Department. Was placed on hold about 5 times, after I provided more and more of my personal information. Finally, I asked to speak with her manager, she said NO! They are not allowed to transfer calls. Excuse me, why ? The worst part is... after she took all my information, she said that they are unable to locate the application in their system. Couldn't they be the one, who are actually tried to apply for a loan/card, using my personal information? I wouldn't be surprised. I am currently reporting this financial institution to every possible fraud place that we, as customers have an access to. I didn't even need the money from them, I was jus trying to fix/clear my personal credit, that someone ruined for me.

Like others, I had a Gap/BananaRepublic card with the previous service provider. I received a notice that my account would be transferred to Barclays if I did not opt out. I paid my balance and opted out, as I have dealt with Barclays and their terrible service before. They apparently decided to open an account in my name anyway - then shipped a card to... somewhere! But not my address, as I never received it. Several months later, my credit score dropped several points with no explanation. I checked my own credit to find that there were derogatory reports from Barclays (who I didn't even know I had an account with). After I disputed this on my credit, I received an invoice to my current address, with several months worth of "late fees" for what was apparently a small balance ($3?) leftover after my attempt to close my account. Having never received a card, I was unable to log into my account or contact customer service for assistance, as you need your credit card number to do so. It took literal months to get through to someone - at which point, I discovered that the card they mailed to a random address had been intercepted by someone who was making charges. I now have a balance of several hundred dollars, which I am contesting as fraud, but which they will not remove from the account - and it continues to accrue late fees. They told me that if i made a "minimum payment" to cover my original balance ($3 + late fees) that they would stop making negative reports to the credit bureau - so I agreed to their blackmail and made a payment I never should have been liable for. They continue to report me to the credit bureau monthly, and have single-handedly destroyed my 780+ credit rating. It's been the y months and they still have not closed the account as requested, or reversed the fraudulent charges. This is the most sleazy and incompetent company I have ever dealt with. Beware!

Worst customer service and False Advertising! I wish I would have read these reviews BEFORE I opened a card with Barclays. If I could give them 0 stars, I would. While planning a vacation, I opened up the Barclay Frontier card under the impression that the annual fee of $79 would be waived and a $200 credit would be applied to my first transaction. Everything was fine and then I got my first statement. The $200 credit was applied, but the annual fee was on the statement. I called on June 10 and talked to Mia who stated that yes, I was supposed to get that and that she would make a case. She told me that they would take the fee off. Well, its now June 30 and I see that the annual fee is still on my statement. So, I called and talked to Ryan who told me that I would have to be transferred to an account specialist who would be able to take it off. The lady he transferred me to said that she could not do it and had me speak to Sierra who was supposed to be a supervisor. She proceeded to tell me that the annual fee was in my terms and conditions and that if I had wanted that waived, I would have had to sign up on the airplane when they gave out the applications with a code. I told her that this was false advertising, as it was right in front of my face when I signed up and that I wouldn't have signed up if I was going to have to pay the annual fee the first year, but she flat out refused to do anything. I had her cancel my card (which she says that my fee will be credited if cancelled within 60 days), so we will wait and see if that happens since apparently this company has not given other people their annual fees back according to the ratings below. Quite honestly, it did not seem as if this company cares about losing their customers as Sierra didn't hesitate at all to cancel and get me off the phone. So... BEWARE... do not sign up for a card from them as they false advertise fees waived.

I had a Barclay's Rewards Card for several years and had no issues. Then, my Old Navy card got transferred to Barclay's. It was an awful process that undermined my trust in the company. 1) I got an email about a late payment (the remaining balance from my credit card servicer). If I could have logged into the old Old Navy card site, or into Barclay's, to pay, I would have. But alas, neither was possible. When I called customer service to inquire about this, the rep said there was a note that I had already paid. I told him I had not paid. He went on about how things take time to post to my account. Whatever the "note" was on my account, it did not explain to this poor service rep about the transfer of my Old Navy Card to Barclay's. 2) I tried to activate my new ON Barclay's card on the website. It said, "account not found." After a lengthy discussion with customer service, they could not tell me why this was the case, but they activated it for me. I foolishly tried to ask the rep why I would have gotten the message that my account wasn't found. He "transferred" me and I had to start all over with entering information and going through menus. 3) Now, I figured, I could set up online access to pay my balance. I tried to set up a new user name and password but it didn't work. I found I had been set up on the ON Barclay's website already with my Barclay's Reward Card login information. The cards have SEPARATE websites so I did not anticipate this. It would have been nice to have been informed. However, I have no faith it was supposed to be set up this way. 4) I paid and logged out of ON Barclay's. I then logged into the Barclay's Rewards site. I got a pop-up saying I needed to activate my card. No. No, I did not. Both cards were already activated. 5) I called customer service again to figure out which wires were crossed between accounts, and the rep didn't understand. She tried to activate my old card that I had for several years.

I think I have had an account since the beginning of 2014,through 1-2018 I made all payments on time every time. Being proactive in 12-2017 I called BarclaysUS to let them know I was in trouble financially after finalizing a divorce that lasted 4 1/2 years. They(their collections people) told me to pay $1000 per month for 5 months and my account would be settled,they only wanted money orders or cashiers checks,which i thought was strange as well. I wasn't even 30 days past due yet and they wanted to settle out,I find this as a harbinger of things to come. 4 years after with Barclays still keeping this on the books ,they have violated the Fair Debt Collections Act and Fair Credit Reporting Act. On the back end,they aren't Fair and neither Accurate on their reporting what I owe, one figure is my high balance of $7700, which they have tried to resurrect my negative account to make me suffer because they won't settle...Today I called after 5 calls, 4 disputes and two CFPB Complaints,to which they always send in a "Gloss over" answer because they self report saying they do things within the letter of the law as Fair and Accurate...Nothing is further from the truth, one credit reporting Agency has a Charge off of $7661 coded as a P&L write off in2019, the other has my balance as high of $7700 from 1/2022 to 2/2022 because I have been inquiring about the accuracy,they are trying to make debt current!~ Then on the same paperwork they have me at $8232 balance. Today I asked for a payoff on this "fully charged off" account, it is written off for Barclays, but I'm the one that went through the hardship(DIVORCE for 4 1/2 years) and now they want to settle for 45% of what is owed or $3780,when I told them all I could do weeks/months ago is 20%...That with all my bills and $1000 a month child support the first bill every month due! Here is the worst part,they said their is NO NEGOTIATION, a computer picks the number without any human activity!

I was offered a promotion sent via Email on 8/26/22 for a promotion rate on Balance Transfers. until August 2023. On the email, it states i can use my credit line to 1. Transfer to my bank directly 2. Home improvement and 3. Pay off high interested loans and credit cards. Intrigued, I did check it out in the app. Selected the offer. Entered my banking information and chose $3000 to be deposited. The next day I have an email from the Barclaycard fraud department telling me to give them a call because there was potential fraudulent activity on my account. I called, confirmed my identity and assured them I did request a $3000 balance transfer to banking. They said "Ok youre all good and transaction was approved" So, on 9/11/22, i check the status in my account. Suddenly the $3000 pending transfer was gone. I called customer service. They told me it was cancelled by the fraud department. I then had the agent transfer me back to fraud department. they looked into the issue, and after another hold, determined they OK'd the transaction and that I should try to talk to the balance transfer team to assure this. I was transferred BACK to an agent who told me they dont have such a department. The agent then told me, she did not see any info of any history of an attempted balance transfer. I told her I have a message from the fraud dept in regards to it. She then transferred me to a supervisor who told me they would contact the marketing department and promised he would call me back in 24 hours, and get the situation rectified. It has now been around 40 hours and still no contact from Barclaycard. When i contacted them via chat to see what the status was, i was told they werent allowed to directly call consumers. So now a so called "SUPERVISOR" lied to me? What deceptive practices to pass off and lie to the customer about practices. So What happened to my financial info? This company does not care about nor care to protect consumers financial info.

This is a horrible bank to work with. I had Barclay for my 2 JetBlue credit cards. The amount of times that I have been hit with a late fee when I am on AUTO PAY is ridiculous. Every time I realize the payment never went through and I call they almost always say they have no notes on my last call, can't give me recordings or even email correspondence confirming the autopay is set up properly so I basically have to wait till next month when it'll be too late. Sometimes there is notes from the call they'll admit to and apologize and refund the late fee because they can't explain why the agent notated the set up but never implemented the autopay. I had a huge problem before where they "forgot" to refund the LATE FEE and the account should have been at $0 but because they "forgot" I was hit with an additional 3 months of late fees because of the late fee that should have been refunded and my credit was being negatively effected. Today I was hit with yet another late fee and the manager refused to remove it and said she had no notes of my calls and apparently had notes on me cancelling the auto pay months ago back in April. When I asked for the recording of said call she said she could not provide it. I decided to pay off the card again and cancel the account altogether to avoid this headache any longer. That is when she mentioned that I may have an interest charge from today's payoff 7/15/2022 to the 17th. So I set up auto pay again just in case and asked for an email from her confirming I set it up and she said all she would do is send me a letter in the mail. I informed her I have paperless mail because mail in my area doesn't always arrive she said I would have to set up paper mail again and it's the only way she would send me any confirmation. I asked for the recording of the call we were having to have as proof of my pay off and auto pay and she declined. Disgusting training for the agents who clearly don't know what they are doing and horrible customer service.

Would give a minus 10 stars if I could. I have had this account since 2010 - never had a real problem until last month when 18 separate charges totaling $2100 appeared on my statement from a Walmart in Wimauma Florida (never been to or heard of this town prior to getting my statement) Waited on hold for about 45 minutes but finally got a fraud rep who agreed, I live in Ga and was not in the state of Florida when these charges were made. They issued a credit and I paid the balance in full minus the $2100 fraudulent charges. They cancelled my card and issued a new one - which I got in the mail about 10 days later. Gut instinct told me not to activate it - so I didn't. Then I get a letter saying they have investigated and found the charges to be valid! How does that work? They just randomly decide the charges are valid even though I can PROVE I was in the state of Georgia during all those charges? THEN SURPRISE - I get a new bill with the new account number that I have not activated and now I have $2,208.21 worth of charges from the Walmart in Wimauma Florida! I waited on hold for over 2 hours, finally got thru to a person and cancelled by card (and had about 180k of points for free stays, but gave it up and you can guarantee I'll never stay in another Wyndham hotel since they use Barclay. However, they are still charging me the fraudulent charges and expect me to pay the minimum and interest for the next six months and will report me to the credit bureau. I have been on hold for another 3 hours (think they have blocked my number) and I have tried 3 different phones and once they get who I am, I get put on eternal hold again. They only have one number (different extensions - but same call center in India or someplace out of the US - for FRAUD, Customer NO service or anything else. Additionally, they only have a PO Box address for any communication. These folks are the worst - and I'm going to give similar review to Wyndham since they choose this crappy company to promote their business.

To start with, the current time is 6:13pm Eastern and I am currently on hold while I write this review. I get the following error when I attempt to log into my account: 'We're sorry, but for security reasons online access to your account is unavailable. Please contact Customer Service at 1-888-***.'. When I call support I am told that they have to transfer me to security because my account is locked and has some sort of a flag on it. That is when the fun starts? Collectively speaking I have been on hold for approximately 5 hours today. They place you in what I can only describe as an 'on hold Hell'. This Hell does not provide any clear understanding of where I am in the queue, or how much longer I have to wait. I. Am. Just. On. Hold...listening to the same song on a loop with a recorded message breaking in, every 4.5 minutes, to remind me that I am important and they will be with me as soon possible. Two of the other times I called in I asked to speak with a supervisor and they are of no assistance either. I asked one if there was a call back option, the supervisor answered in the affirmative and then told me that they would call me back in about 10 days. I was then told that hold times are about 2 hours. The supervisor transferred me to security and after about an hour of waiting, my call was mysteriously disconnected. The second time I spoke with a supervisor, I shared my story and asked if they could move me to the front of the queue because I had been on hold (at that time) for a total of 3 hours. NO DICE! Back to hell you go! However, they were kind enough to inform me that a ticket had been raised, and a Security Manager would be in contact with me. Not too excited about that information considering that they are not that prompt with calling people back. I find it interesting that although I can't get my account unlocked, customer service does not hesitate to offer me the option to pay the bill over the phone. I want my account unlocked, so I can view and pay my bill online. I am certain that Barclays would not hesitate to charge me a late fee if I did not pay on time. The time is now 6:55pm Eastern and I am still on hold. I have been on this call over 2 hours. Customer service and hold times are abysmal. I will be closing my account.

HORRIBLE! HORRIBLE! HORRIBLE Service! They sent a new card but it didn't work after I activated it--it was the first purchase of the new card! I messaged them and ask what is wrong and they said the chip was defective and will send a replacement card. I said, okay go ahead and process the new card. Days passed, no card yet. I asked if the card was mailed already, they said the transaction was INCOMPLETE on their end so no new card was set out BUT since it was their fault, they will send another card via express mail and I should have it about 3 days. Fourth day, I messaged them, nothing, fifth day, they said they will send another card via Federal Express and message them the next day for the tracking info. Today was that day and I messaged them and nothing happened. Finally called a live agent (since the other card got locked "somehow" by them). After clearing up my locked card issue, I asked to give me the tracking info of the new card, Agent said no tracking info on file and NO NEW CARD WAS EVER PROCESSED. I asked if she can see my messages I have been sending online since I have been waiting since last week for the new card, agent said she has no access (WOW!). At this point, I was already baffled, so I asked the agent to send me a new card and make it express since I was PROMISED DAYS AGO to have my card already with me. She cannot waive the $15 express mail fee due to COMPANY POLICY, meanwhile the agent on the message center easily told me it will be waived. Live agent was also getting snippy--great customer service there! She didn't care what I was going thru, she just kept asking if I wanted express mail or regular mail for the new card. WOW! Another thing that is baffling, they never put a hold on my card when I was in an outlet (purchasing in different shops, away from my address) or in a different state but the one time I had a family dinner and the bill was larger than usual they automatically put a hold on my card WITHOUT ANY NOTIFICATION or checking with the customer that they suspect fraud. I had to call them and ask why my card wasn't working. WHAT KIND OF SERVICE IS THAT? The ironic thing about this, I stopped using this card FOR MONTHS because of the high APR and just started using it LAST MONTH, and this is the welcome what I get...

I consider a 25% interest rate highway robbery. Barclays Credit card company's refusal to reduce their interest rates, especially in this time of crisis, is VERY BAD CUSTOMER SERVICE, and CUSTOMERS NEED TO TAKE ACTION TO REMIND THEM THAT IF IT WEREN'T FOR THEIR CUSTOMERS, THEY WOULDN'T BE IN BUSINESS! I have typically paid off this credit card every month because the interest rate is so unreasonable. I only have credit cards to keep my credit score up, because without a good credit score, it makes it harder to participate in commerce. When I do carry a balance, I always make on time payments that are significantly over the required amount due. I have been a great customer. Unfortunately, I used my Barclays card to complete a construction project that went over-budget so I've been carrying a large balance for several months. Because of the economic implications of COVID19, I decided to call them to ask them to reduce their (insane) interest rate. I wasted over 2 hours trying to get this done (most of this time on hold). When I finally got through to a representative, they wouldn't reduce my interest rate. I asked to talk to a manager. They also refused to reduce the interest rate, because it was "against their policy". I say that is a very unreasonable policy that could be bad for their business. I've never had a credit card company not reduce their interest rate for a customer that has been a good customer, and always made their payments on time. In fact, my other credit card just reduced my interest rate yesterday by 8%. There is no excuse to not reduce interest rates for their customers, especially right now with this Covid19 crisis. Even insurance companies, without even being prompted from their customers, are being proactive and giving their customers credits for their insurance premiums. Barclays Card company, what is the matter with you? You can judge a company by how they treat their customers in a time of crisis like this. Barclays Card US will be losing my business, as will their savings bank division, and I will be posting this information about their bad behavior everywhere I can, because it makes me so mad that they don't care about their customers, and I won't put up with a company that doesn't provide good customer service. You can see their lack of consideration for their customers based on all the other similar reviews about refusal to reduce interest rates, so it isn't just me that is experiencing this. Barclays, and any other credit card company that treats their customers this way, especially through this crisis, are ignorant to think that they won't lose customers. LETS DO SOMETHING ABOUT IT! I say, customers need to take back their power and stop giving it to the credit card companies that are stealing their future and controlling their destiny. Let me preface this by saying I'm not giving anyone financial or tax advice. I just want to provide ideas to other customers that may encourage them to do their own research and make their own plans to take action and take back their control. Typically, I would not touch retirement funds, but when THE CREDIT CARD INTEREST RATE IS MORE THAN THE RATE TO PAY INCOME TAXES AND PENALTIES FOR A 401k WITHDRAWAL, I have to reconsider. It is cheaper for me to take money out of my 401K to pay Barclays Card off and pay the income tax than it is to keep paying these insane interest rates. With the ability to avoid the 10% penalty that the government is allowing right now if you're under 59 1/2, I only have to pay income tax on the 401K withdrawal. If I could pay off my credit card balance using only Roth IRA funds, I wouldn't have to pay any income tax either because it was already paid. If I could take a 401K loan, that would be the best option for paying off these high interest credit cards. I would be paying myself back, which is probably a better return than what the stock market will be returning for awhile, and it's a guaranteed return. I plan to do what I can to pay my balance off. Then leave it paid off and let it sit. Or better yet, every year, charge something for $12, and make a dollar payment every month. This will keep my credit score up, but will likely cost Barclays money to keep my account active and send me statements every month. I want to do my small part to see how they like having to pay for me instead of me paying for them. Wouldn't it be saying something to them if EVERY CUSTOMER TOOK ACTION that would remind them that if it weren't for their customers, they wouldn't have a business!

I was not aware of Old Navy's switch from Synchrony to Barclays credit cards. I became aware when Barclays called me on 7/20/22. I spoke with them and they said my payment was late. I was historically set up on auto pay with Old Navy , and assumed that payments were being made on time. The person I spoke with saw that I had not received a card, and stated that she did see that I had been on auto pay and that the payment should have been processed. She reversed the late fees and I brought my account current with a payment or so I thought. I was told that they were sending a new card and I verified again my auto pay status, and did not feel the need to follow up. On 8/18/22, I returned a Barclays call assuming it was about the re-issued credit card that hadn't arrived. Instead, I was told that I was past due again, I was not on auto pay, no payment was made, and they were unsure about the replacement card. They waived late fees and I decided to pay my account balance in full. I received an alert to a change in my credit score on 8/21/22, and found that Barclays had reported me 30 days past due, damaging my credit score severely. On 8/22/22, I called Barclays to straighten out their mistake. Bounced around again, landing with "Alicia" after asking to speak with a supervisor. She took down my complaint, and still failed to resolve the matter after admitting that it appeared that none of their actions on the July call were completed. The reason was that the 1st card in the July call was closed when they reissued and the processing of payment and waived fees didn't happen. I was contacted 8/22 by fraud dept., she had a bad connection and said she would call back -did not. No call 8/23. On 8/24 I called Barclays to speak to fraud dept. Rep "Nico" refused to transfer me, stated fraud was on the call when they were not, and instructed me to send in writing my complaint which is what "Alicia" said she did. Their incompetence has damaged my credit. Please help.

11/6 --> Fraudulent Charge of $87.93 from Uber 11/19 --> Fraudulent Charge of $50.17 from Uber Barclay owes me $138.10. After I paid my bill down to a zero balance, I found that one of the charges was for $50.17 from CA, which I did not make. I reported this to Barclay in early November after verifying my account activity with Uber that none of my usage matched this amount or date. In addition, charges were made in California, and I reside in Oregon and was in Oregon when the charges from CA were made. Barclay reversed the charge and credited the amount to my credit card and issued a new card. Upon receiving the card, I activated it, and immediately locked it using the Barclay mobile app. This card has been locked since, and I've not used it a single time. In early January 2022, a fraudulent charge of $87.93 from Uber was charged (the card is still locked). I immediately called and reported this, and it has yet to be resolved. The previously credited $50.17 was applied to this fraudulent charge, leaving a balance of $37.76 on my card. When the bill was due, I paid it to bring my balance to zero and not be late for a payment, despite this being a fraudulent charge, with the expectation that I'd be able to get these two items resolved. I filed a report for this with Barclay, and asked them for a case number to make future discussions easier and faster. I was denied a case number, with their stating that they do not assign case numbers and they advised me to check my mail for updates that would be physically mailed to me. I advised them that I never received any mail regarding the previous incidents as well as any other statements since receiving the new card. I was told by the representative from Barclay in the fraud department that there was nothing they could do. Barclay fraud rep confirmed the address on file was up to date and correct. This is the 3rd time I've tried to follow up with them, and have received no updates nor responses.

My Barclay's JetBlue credit card was either lost or stolen on Nov. 10th, 2021. Between Nov. 10th to Nov. 14th, the credit card was used for $2,694.14 of fraudulent purchases and cash advances in the greater Boston area. On Nov. 14th I received a text message from Barclays alerting me that there was suspicious activity on my account, and I immediately called Barclays to inform them that all recent activity on my account was fraudulent and to cancel the credit card. I initially incorrectly told them I still had the card in my possession, but in fact, I had an older card that was no longer active and the card in question was either lost or stolen. After several weeks, some of the fraudulent activity was still posted to my account, and after several more phone calls to Barclays customer service, I was finally able to get all fraudulent activity tagged removed from my account. However, on Jan. 28th, 2022, I received another letter in the mail from Barclays stating that they had completed their fraud investigation and determined that some of the transactions we valid (which they were not). These fraudulent charges had been added back to my account. They provided me with no evidence to prove these charges were valid either in writing or on the phone. After multiple phone calls with Barclays on Jan. 28th, 2022, they stated they would only reopen the investigation into this fraud if I was able to file a police report, which I did that same day. All purchases and cash advances (totaling $2,694.14) on my Barclays JetBlue credit card between Nov. 10th and 14th, 2021 are fraudulent and not made or approved by me. The card was either lost or stolen -- and not in my possession when these charges were made. After 12 calls and multiple hours on the phone with Barclays customer service, some of these fraudulent charges are still on my credit card. Barclays is extremely difficult to deal with and I'm now on the hook for over $2000 of fraudulent transactions I did not make.

Barclays JetBlue card offered me a PLUS card that, if I was accepted by 12/31 would have a 70K bonus mile award, a 6 times mile award for each dollar spent on JetBlue. I applied on the phone, on 12/31, was immediately accepted, told a new card would be mailed but the new plan was effective immediately. During this recorded call, I SPECIFICALLY asked that the CS agent to confirm that as this was the last day to apply, that I would receive the bonus. I was SPECIFICALLY told that it would On 1/7/22 I received a letter dated 12/31 stating "As discussed, you have cancelled your previous upgrade request an are opting to return to your original $0 product" This was entirely fabricated and completely untruthful. On 1/7/22 I spoke with Barclays supervisor Tracy at 8:12 pm who SPECIFICALLY told me that they would listen to the recorded call and stand by the commitment of the customer service rep. This would take 14-30 days. I was assigned case #320880 On 1/25/22 having not received the new card, I S/W Rick in customer service to verify that the account was linked to the PLUS card and that the $4590.91 of new charges were being awarded at the 6X rate. He claims I cancelled the card which, as above, was completely false. I was then advise it could take up to 60 days to review the case. On 3/4/22 @ 10:50 am I spoke with the supervisor Anna who read the notes, verified that in all likelihood it was the initial customer service person who, realizing she has make an error in stating that the 70K bonus was intact, unilaterally and with no communication cancelled my card in order to falsely and deceptively cover her tracks. The matter would be escalated and I should hear back within a week I received a letter dated 3/9/22 simply stating "We are currently unable to complete your request" At this juncture, I want my 70K bonus, my new card and the awards that would be in effect from 12/31 to now for the full $8335.02. In addition I am seeking treble damages on all the above

Back in August I file a claim (CIS0737802) with Barclay's billing dispute department for a refund $123.51 from Sleep Inn Hotels at 5 King Arthur Drive Niantic CT for a reservation I cancelled within the timeframe of the company, but I still don't have my credit of $123.51. On August 24 the Barclay billing department issued a credit of $123.51 to my credit card and debited Sleep Inn checking account (Spring Bank 69 East 167 St Bronx, NY 10452). Soon after October 5 I received a letter from Barclay billing department stating "The merchant has since supplied documentation that details what the transaction represents. Unfortunately, we are unable to further pursue credit on your behalf for this particular transaction." Hence, on October 5 Barclay billing department charged my card for $123.51 and alleges you credited Sleep Inn checking account $123.51. However, when I spoke to the manager at this hotel he states that he NEVER DISPUTED my claim (PLEASE PROVIDE ME THE DOCUMENTATION THAT SHOWS THIS) and his checking account was NEVER credited $123.51 on October 5. I have provided your billing dispute department a copy of the hotel's bank checking account statement, please point out where on the hotel's checking account statement you credited their account. I have supplied Barclay billing dispute department plenty of documentation from the parent company, Choice Hotels and the manager of this hotel stating that I am due a refund of $123.51 as well as a copy of the October Sleep Inn banking checking account statement that DOES NOT show you have issued him a refund. This leads me to believe that someone else's account was credited $123.51. Please open a FRAUD INVESTIGATION for this transaction IMMEDIATELY. In the meantime, I have provided more than enough documentation where it states from the hotel as well as the parent company, Choice Hotels that I am due a refund of $123.51 on my credit card. I need to understand why my account still has no credit of $123.51 after several months of redisputing this charge. If my case (CIS0737902) is missing any documentation, please let me know immediately.

Due to COVID my cruise was cancelled by Holland America. I had the opportunity to either put the money on another cruise or to get a refund. Due to COVID I decided it safest to do the necessary forms to complete for a total refund of $4,573.68. The refund was to go to my Barclay credit card (who I also have a dispute in with at this time). I informed Holland that my old credit card was cancelled due to fraud and provided them with my new card issued by Barclay. Holland said they could not credit my new card it must go on the card that was cancelled. I then called Barclay to let them know and ask if the credit would be transferred from the card they cancelled to the new card which I am not currently using. This was back on 9/23. Both Barclay and Holland assured me that all case work could take up to 30 days which I understood. On 10/22 I was notified by Holland America that my cruise was credited to my Barclay card (old card) on 10/15 in the amount of $4,573.68. 10/22 - Barclay told me the credit will go on the original card even if it is closed. As of 10/22 they notified me that no credit balance has posted. Again being told merchants have 15 days. Again calling Holland to ensure the refund was credited. 10/31 - Per Barclay they said credit has not appeared and referred me back to Holland indicating this was their problem. I spoke to Holland again on 11/03 and was told by the representative that the reconfirmed with accounting department the refund report shows that the refund of $4,573.68 was successfully processed on 10/19 to my old visa card and they did not receive any declined or error messages. They advised me this was a problem on Barclays end and advised me to contact them AGAIN. I have contacted Barclay numerous times and dates. . Now told they won't talk to me I need to file a dispute which I have done. Today 11/5. I do not have the refund nor have heard from Barclay.. Barclay is blaming Holland America and Holland America is blaming Barclay. I have also put in a complaint against Holland as I am not sure at this point who is at fault but the bottom line is I do not have the refund that is due to me. I have done everything I can and at this point I need some much needed help.

I am a victim of identity theft and there has been an account opened in my name with Barclay that I did not open, have knowledge of being opened nor did I authorize anyone to open in my name. I was never aware of this account ever existing until recently when my credit report was ran for a purchase. I do not know the exact date it was opened other than the year was 2012. I have made multiple attempts recently to resolve this account and have the charges removed and the account closed and removed from my credit report. I have filed a police report about this account as well as many others however Barclays did not wish to see the report when I first reported this fraudulent account to their fraud investigations department. When I first reported this account, they simply told me that there would be an investigation and then I would get a letter from them with their conclusion. I received a letter on February 4th,2020 stating that they had concluded that I was responsible for this fraudulent account. I called them today and asked them to explain how they came to this conclusion and that I wanted to see the credit application as well as a statement of all charges incurred on the account. I also offered to give them the name of who I felt was responsible and a copy of the report I had filed but the lady I spoke with did not want any of that information from me. She also refused to give me any of the information I requested. They are asking me to pay for an account that I did not open and they refuse to show me any documentation regarding the account. Barclays had no problem opening the account without my permission and in a fraudulent manner and they have yet to disclose how they came to their conclusion that I am responsible. I am quite sure that this account was opened using someone else's email and phone number other than my own but Barclays will not take these things into account during their investigation. All I get from them is a generic response that I am responsible. It is illegal to obtain an account in some else's name other than your own without their permission.. period! The age of technology has made it ever so easy for criminals to commit crimes such as identity theft. Someone who knows you well can do this without your permission and that is still illegal.

I returned an item back to a vendor (Freshhoods) in January . USPS confirmed it was received by the vendor. I contacted the vendor twice and was unable to get a status on the refund so I started a dispute with Barclays. I called the call center an agent walked me through submitting the complaint on-line. I uploaded my documentation (email communications and the USPS tracking information) and submitted the claim. On January 30th or so, I got 3 letters from Barclays (1) acknowledging receipt of the dispute (Jan 26); (2) that the merchant had credited my account on December 3 (Jan 27); and (3) they have confirmed with paypal that the account was refunded (Jan 27). The items were ordered on November 24 (approximately) but were not delivered until December 27th or 28th so there is no way that the vendor could have initiated a refund on December 3rd, as one was not requested at that time. Barclays had made its conclusion on the wrong vendor, Banana Republic, for the wrong amount $149. Clearly, someone made an error in their review. I contacted the company on February 6th to request that the matter be reopened. The agent agreed that it was closed in error. I was told it was going to be escalated and I can expect to hear from them in 7-10 business days. I contacted Barclays again on March 1st and spoke to agent COEBCA. I was told that they would look into it and it would be escalated. I will receive a response in 7-10 business days. I contacted them again on March 11th and spoke to agent COEE4P and was told the matter will be escalated. When I demanded that it be escalated to a manager and to have someone call me back by March 12th, I was told that they do not make out bound calls and they will respond in 7-10 business days. I called again today, March 19th, and was told the matter is being escalated and that I did not submit the right documents needed (this is the first time I am here this. In fact the letter I received said they had everything they needed.) Agent COEJEA proceeded to tell me that a manager would call be back in 10-19 business days. I cannot seem to get an answer with this company. There is no one to escalate this to. I followed their protocol regarding the dispute and I keep getting told it is being escalated. I do not have the item. It has been returned. It is clear that it was their error to close the issue yet I cannot get any relief.

We opened an account with Barclays through Diamond Resorts. We wanted a joint account, with a card for myself and my wife. We were told that is what we got. Later, we got ONE mailing from Barclays, with ONE account number, and two cards, which makes sense if we had one joint account. My wife was using her card, and making payments. Then we were told my account had a balance due, but no payments. When I first called in, I found out that Barclays had set up TWO accounts with them: One for me and one for my wife. My wife's card was ONLY for her account, and my card was ONLY for my account. When she was charging items, it was (unknown to us) going to her account, but we were making the payments to my account (which was the only account that we thought we had). We thought we resolved this issue, by transferring the payments to my account, so my account now had a zero balance. We were told that there would be no late fees or interest charges. But then the problems continued. We have called numerous times, and been told at least three times that all of the problems were resolved. They were wrong. Barclays has done the following: Not told us that we had two accounts, and not sent us two sets of account materials, at the beginning of the fiasco. Without permission, transferred monies between our accounts. Not transferred payments between our accounts when requested. Charged my account, in the amount of $145.00 for no services rendered, and no items purchased. Note: I have not made a purchase on my account for over a year. Told us that any late fees and interest fees would be removed, and yet my account currently shows a Late Payment Fee of $40.00, and a Interest Charge-Purchases of $4.87. At the same time that my account shows the above two incorrect fees/charges, we have a letter from Barclays: 04 MAY Case ID: PYT0138570 Account ending in 1707 "Your disputed payment of $145.00 was credited to your account on OCTOBER 16. We've removed any interest or fees that may have been assessed in error." And, to make matters worse, they have reported to the credit bureaus, that I have missed a payment, and owe monies to Barclays. The missed payments/monies owed are all due to the unauthorized charge of $145.00 to may account, for no goods or services rendered. Note: The letter gives us a phone number we can call 24/7. Last time I called it on a Friday, I was on hold for about three hours. Then I called back on Saturday, and was told that the office I needed to talk to was closed on the weekends.

They offered Covid 19 relief to their customers if they were having problems paying their monthly payment for up to 3 months by online request with no confirmation of approval or proof of changes to loan terms. Customers were asked to stop automatic payments if they get covid relief option. I did that only after speaking to someone after I called to see if the covid relief was approved. I was never told then of an end date of covid relief or that the covid relief had already started the month prior, and I still made my payment caused I did not want to get behind and just assume I was approved for the 3 m covid relief. I have called more than 1 time a month since April to get help with this issue. I canceled my automatic payments once I was told I was approved fore the covid relief, I have an email from Barclays confirming my automatic payments were canceled, my automatic payment still came out. In the end I received 1 month of covid relief no payments which I am grateful for but now 1 of the months I thought I had for relief they are stating my account is past due because the covid relief ended even though I only got 1 out of the 3 months relief. My business was hit very very hard because of covid and I have reached out to them more than 10 times out this for months with zero help, they transfer me ti another department, I either get disconnected or get told their systems are down and I need to call back. This has been going on for 10 months. There is no other customer service phones #'s to reach a live person. Until the covid relief offered y Barclays my account was always on time never missed not once. I don't understand why relief was offered and they had all these terms but not one I asked were they able to show me my account end date had changed from he covid relief. I've asked for something in writing so I have it for my records and nothing has been provided to me. If my loan terms have changed from covid relief customers should be able to have those changes in writing. The customer dashboard is incredibly vague and does not provide very much information at all. I am so disappointed that something that was meant to help me has now hurt my credit that was almost perfect by a lot because of miscommunication on their part. Their is zero updates for customers on their dashboard when logged in and account changes for covid relief, loan end date changed from covid and absolutely nothing they could provide me from the beginning of covid relief in writing. Even a letter, email something stating covid relief started, ends this date and your new loan end date is this. I have asked and denied every time. The lack a concern over any account issues is disheartening.