Bel Furniture review: Bad damaged product and wrong product delivered

This is RJ, Mr. LonginoSon in law, I am helping my in-laws with this situation, they are senior citizens, and sadly your Houston TX North 45 store has taken advantage of them. They are hardworking people, on a budget and purchased a mattress bed set along with power base sets, on July 21, 2023, from a Jaqueline Uribe, spent a total of $2815.56, all details of the items we have if needed, but if needed, the invoice DOC no. Is N9205.

1) All 4 items were delivered the first time, the 1st mattress set were unsewing and unsewed when delivered on the sides.

My in laws called the store to advise of damages and requesting undamaged sets be delivered, they were told by an employee when they called, that they were not sure when more would be in stock for a replacement. Unfortunately It took 2 weeks, to receive the replacement.

2) 2nd attempt for a non-damaged set was delivered, and it was not even the mattresses they purchased, the delivery guy commented to my father in law, that he knew it was wrong sets but Bel employees told him to still deliver it.

In laws called the store again, asked for the store manager, but the manager would not get on the phone to talk to them, and they were told by the girl that answered the phone she was told by manager to tell them he will take care of it and send another replacement.

3) Now the 3rd attempt, it took another 2 weeks to get the replacement, so we are now looking at a month with my in laws not having what they bad for and no solution.

The 3 set came finally and again the bed is unsewing and unsewn! Also now another ISSUE! its 2 different mattresses! How can you get that wrong? One mattress is firm, and other mattress is soft, and you can clearly see the are uneven when placed on the base of the (BT3000 TXL bases for the mattresses) Will attach pictures as well.

My In laws, Mr. Longino calls again….. speaks with Manager named Ariza at [protected], he tells manager this is to many issues, that they are senior citizens and have not been able to sleep on beds for a month due to all the excuses, errors, and bad product.

Mr. Ariza stated to them sorry no refunds, and to send him pictures at email at [protected]@belfurniture.com and he will see what he can do?

Again it’s been more than a month, my in laws have paid for a product they wanted, yet nothing but bad product has been delivered, then wrong beds delivered and now the run around….. Is this common practice? Do we need to blast this over social media, that senior citizens are not taken seriously or taken care of after spending hard earned money? Is it common for manager not to converse with customers when you guys send damaged product and then wrong product? Is it common to just be like oh well tough no refunds we will see what we can do again…..? I had to step in and email you this and will be forwarding this to other people to get some attention to this. My in laws bad for a product to sleep in not damaged, and should have had correct product to sleep a month ago…… I know they are just another number to you guys but they made a decision to buy with you guys having many other options available to Houstonians. This is a notice for you, in hopes you get this escalated to ASAP and take care of Mr. Longino and his wife, my in laws. Please reply ALL to this email, have included my father-in-law in this email as well, as this is documentation of the headaches, stress, anxiety, frustration and disappoint from my in laws and myself.

This is done in good faith for you guys to correct this for them.