Bell
Reviews and Complaints

October 2017 - Bell internet modem was not working (wireless capability), would show connected but wasn't connected. Initially contacted Bell service on October 4th with regard to this. This first contact resulted in 3 different transfers; our internet service was a small business service and I explained this all 3 times but I was given different numbers to call only to be told I had contacted residential. By October 9th the issue had still not been resolved; I spoke with a representative who told me I would receive a call back on the 10th because it was a "level 2 issue". I took the day off work and waited until 5pm and still no call. I left my home at that time and shortly after, I received a call. I explained to the gentleman that I was driving and not at home to go through the process. Again, I was told I would receive a call the next day. On October 11th, I spoke with yet another rep only to find out my ticket had been closed and therefore I had to start all over again. On October 12th I spoke with another rep who was extremely rude. On October 13th I spoke with a gentleman named Shaik (level 1 representative), who was extremely helpful and had me up and running in an hour. From October 4th to October 13th I had spent more than 7 hours on the phone and had been transferred 9 times. 3 out of 9 people were actually pleasant and helpful. I put in a complaint on the bell site and as of today have never had a response. I incurred lost time at work to stay home (small business operated out of our home by my husband) to await call backs. We used data for that entire time to conduct business. I can't even begin to estimate the losses that were incurred.

We cancelled our service on October 31, 2017 as we moved and did not require it anymore. We were charged for breaking our contract early (I believe the amount was $200-300), plus we paid for a full month of internet that we could not use.

Some of the ticket numbers were:
Oct 9th [protected]
October 11th [protected]

Account # [protected]
Brent Flood Contracting

January 30, 2018
We cancelled our Bell TV service as of October 31, 2017 (as noted above).
On December 11th, we received a bill with a charge of 177.13 for a NHL Centre Ice subscription that should have been cancelled when the TV was cancelled. I spoke with "Jay" on January 4, 2018 and was told that we would receive an email within 24 hours and receive a "0" credit balance and a cheque in the mail in reimbursement. Confirmation # [protected]. As of January 30th we had not received any of this. I called again today and spoke with a gentleman named "John" (employee ID EZ07181), who could not seem to figure out what I was talking about. He finally understood and then requested that I call back on February 20th as nothing could be reimbursed until then. He told me I would receive an email within 24 hours and a credit balance on our account would be issued of $177.13; the reason I have to call back on the 20th is to tell the next representative that I need a "paper cheque" processed for the remaining balance. I questioned why I had to call back when I am already on record as having called twice (as of today) in regard to this and John could only tell me that they are unable to issue a credit to my card and no cheque could be issued right now. All I want is to be reimbursed the $177.13 for a subscription that was mistakenly not cancelled by the Bell representative I initially dealt with back in October.

Account # [protected] F

Been dealing with Bell Canada for well over 1.5 months in just upgrading my phones. Since the beginning its been a disaster of problems, each time a new one. Every time I call and its outsourced there is A) language barrier, B) a new problem or issue that never existed before and the list goes on. Upon finally coming to an agreement and changing my plan it was all going swell until an application couldn't be completed due to a system error and was told to call bell at a later date. Upon calling bell at a later date the process was completely changed; my credit was inquired 4 times in a 60 minute call. I was on hold for over 35 mins, a new problem would emerge every 5 minis and after requesting a change in person at the 72 minute marker my call was disconnected. All to just change a plan so I can upgrade 2 devices. Clearly after being with Bell for over 15 years with over 7 individual services, loyalty means nothing. When you're trying to continue in giving the business it's much harder than cancelling, extremely weird. Since my convo with TOBI on December 22nd 2017, who started the full screw up till agent: EY98910 has been a disaster.

I have been harassed at least 2 times every day for the past month. I had an outstanding account, which I was working to pay off. I made arrangements with the FIRST person who called me, that I would have it paid off by the end of January. They said they put a note on my profile, and I wouldn't receive calls every day.

I continued to receive calls everyday - and the worst part is that they call me WHILE I'm at work, around 4 or 5 times.

I answer when I can, and every time, I get some rude person on the phone. The second to last person, legitimately told me I WAS WRONG. Straight up said I was wrong. That's not good customer service in ANY ones eyes.

I finally paid the account off, and received a call from Bell today. I promptly answered even though I WAS AT WORK, and talked to the man on the line.

He asked me to verify my address before he could discuss anything, to which I did. He said "that's not the address we have on file." I responded with, "I did make sure I updated it, that's the address I always answer with, but maybe your file has my old address." So I gave that one.

He responded with, "that's still not the address on file. Wait, what was the first one you said?" So I repeated the address. "No, ma'am I need the whole address." So I gave it to him. "Yes that's the correct one." So I asked why he made me repeat my address like 4 times, he told me I got it wrong. Which... I know my address.

He then preceded to tell me that my account will he closed, or I can reinstate it. I said no thank you, I'll be closing the account. He says, "well there will be a balance for closing it."

However, I don't understand HOW that could even be possible, because I paid it off. Entirely. He said that I hadn't. I promptly asked him to double check, as he had gotten confused by my address so maybe he didn't know how to do his job. He replied with, "oh you have paid it."

Bell - PLEASE understand that people have jobs. If I have to ask your staff to put a note on my file 8 billion times, I'm likely to NEVER want to be respectful to your staff - who clearly, most of them don't understand their job.

I've never been so disappointed in bell, and I had been with you for at least 7 years.

I switched over to Rogers a long time ago, and thank goodness I did.

Sales at grassland bell. Unless, rude, no knowledge of job. Returned to store with faulty phone within 10 days of buying. Was no help, did not note issue. Stuck with useless phone. Please call asap. Spend 8 hours in two days. Buyers remorse was approved then worker called NCS and told them faulty information about my device. Ive been with bell for one month and i am sick of how customers are treated. I would like this resolved asap.
[protected] dimitri dean bakopoulos
[protected] account number

Sub: Account # [protected] & [protected] & [protected] & [protected]
I received a letter from Groupe Solution Collect on 18 AUG 2017 (N0tice of claim) for CAD 379.24
Addressed to :
RSAS INC
407 Ouellette AVE
Windsor ON N9A4J2
The address is not exist our address is 409 Ouellette Ave and not 407, after I called them the informed me if I do not pay the amount the will sue me and that will affect my credit score and my internet service
Will be disconnect, for this reason I was forced to pay to Bell Canada CAD 379.24
After I checked with Bell they told me that this account is for RSAS INC and the service start in DEC 2016 or JAN 2017 in 407 Ouellette Ave, I ask Bell if the service installed there must be activation date and IP address for the service and a technetium must has report the installation on that address, they find out it was Bell misunderstanding and they promise to refund CAD 379.24 to the company account on claim Ref # 165111 and I am still waiting for the refund, the service for RSAS INC 409 Ouellette Ave started on 9 May 2017
Account # [protected]- I received invoice dated SEP 25 2017 for CAD107.58 & invoice on OCT 25 for155.75 again on NOV 25 invoice for 205.31 & on DEC 25 invoicefor 735.46, and when I called Bell again they told me it is for the termination of the account, I did not ask to terminate my account because I have my account # [protected] running and paying my bills through my preauthorisation to bell since 1 June 2017 the first invoice I received from Bell till now without any delay every month on time through my bank account, it is not correct to terminate my account or disconnect the service and return the service again and charge me for disconnect and re reconnect the way you did for account #[protected]) on 13 DEC 2017 and bill me for CAD 250.14, I kindly ask you to check all the account mentioned above because my service with Bell started on 9 may 2017 and the first bill I paid was for CAD 361.08 on that date.
I am asking you to review and check and refund all my outstanding with bell and stop send bills for none existing account.

RSAS INC
RAFIE KADHIM
409 OULLETTE AVE
WINDSOR ON, N9A 4J2
Tel- [protected] / [protected]
Email: [protected]@yahoo.com

On December 30th, 2017, my mother, younger brother (14) and I visited the Bell store at Markville Mall to inquire about a new phone plan for my other brother; we have been long time customers and have never had any prior issues. Upon asking a few questions, the representatives at the store were extremely rude, unhelpful, and at one point antagonistic. David, the main representative, insistently yelled at my mother to "buy the phone" several times, when she, and I, made it clear that is not what we wanted to do. He continued to barrage my mother while she was trying to ask questions, cutting her off, not letting her speak, and interfering while she was on the phone with customer service. He did this for about an hour; he did not seem interested in our desires/goal for the trip to the store, and was extremely rude. Loujon, his assistant, could not provide a single answer to any of our questions, and while smirking or laughing, simply said "I dont know" to each question before we could even finish our question, walking around the store while we were trying to inquire about our options. My youngest brother, 14, plugged in his phone at one of the display battery charging stations, utilizing one of the charging cords. Despite the store being empty, as we were the only ones in at the time, Loujon ripped my brothers phone out, and began demeaning him, at which point I inquired as to what the issue was. Loujon became confrontational, at first with my younger brother, and then me, calling me "bro" and laughing in my face from a close distance with his chest out in an aggressive manner. When I asked for his name to file a complaint, he slapped his chest and said "right here" indicating his name tag. We then left the store, and later on as I individually walked past the store to reach the parking lot, Loujon was walking back to the Bell store - seeming to be walking around outside the store - and stared me down the entire way, laughing. I told him I was filing a complaint, to which he replied "good, go ahead." The disrespectful manner in which both these men acted was not a first, as I have seen David act disrespectfully before. I would like both these individuals reprimanded immediately and severely, as not only did they scare and attempt to intimidate my youngest brother, but they were extremely disrespectful to my mother, making her upset. Please contact me should you need any additional information - [protected]@gmail.com, or [removed]

Hi Team,

This is Shivaramane, I have bought Samsung Galaxy S8 on Nov5, th -2017 which is in 2 years contract with Bell (+1 [protected]).

I am literally down with the service provided. I have raised complaint related to batter on Dec 27th, 2017 with my mobile and I have received a repaired mobile on Jan 10, 2018 but the phone which they gave me is fault, i.e) the person who is at the receiving end of call is hearing his/her voice again and again and its happening when the call is made using earphone connected.

I am not sure is this the service you provide to a premium phone available and that too I cannot image a faulty mobile received within a month of purchase and again the service centre has given me a fault mobile.

Please take the necessary action. I am completely not satisfied with the kind of service provided.

Thanks,
Shivaramane.

My mother is 85 years old and she is getting harassed by a telemarketer on her phone from Bell Canada. Sometimes the same number calls her about 11 times a day and says nothing. She lives in a retirement apartment and is getting nervous that somebody is checking to see if she is home alone. Can anybody recommend how I can stop this harassment. I tried calling customer service and they said her number will be removed from the list, but she is still getting calls. My mother's telephone number is [protected] and the number that does the calling is [protected]. I am her son and my email is terry. [protected]@3web.com.

Thank you.

Last year while in a store I had a Bell representative tell me about how fast and amazing Bell is now and how I should switch from Rogers. To make a long story short, I spent quite some time with him in the store all the way him reassuring me that I can get these higher speeds but when the Bell tech came to my door for the appointment, after some time he told me he could only achieve 50mbps and did I still want it. I was very frustrated having wasted much time and said no.

A couple weeks ago, I had a Bell representative (Prashanth) come to my door saying that Bell has invested 'millions of dollars' in my specific area to upgrade their speeds. We chatted at my front door for a few minutes and both my wife and I asked him if he was sure we can get these speeds in this area and he completely reassured us that it was for sure. We invited him in and for the next 2 hours we discussed the various options and their pricing. During this time, he confirmed again and again that we can get these hight speeds. We told him several times of what happened the previous year and he reassured at least another 4 times while we were sitting at my table that these speeds are now fully set up in this area and Fibe100 is not an issue so we signed up for it. We picked our package, boxes, channels, etc.

He left and said that someone from Bell would call and make an appointment for them to come and set up. In anticipation we went out and purchased a 50" 4K UHD TV since we were about to have a 4k signal for the first time...Well that was a little premature!

The first appointment was scheduled for Sat Dec 16th. They were to be here between NOON and 5pm. I called Prashanth around 4:15 having not heard from Bell as of yet and he said he would contact them. Around 4:30 they called and said they would be 45 minutes(keeping in mind they said the appointment was to be 4-6 hours). They arrived around 5:20pm and spent a few minutes inside and then went outside for about 2 hours and after that the tech came to the door and said there's a problem in the line and that they would need to send a different tech to resolve it and then reschedule the service. I received another call from Bell and we scheduled the new tech for the next day (Sunday) and he did show up on time and fixed whatever the issue was. Bell called me back again either on the Mon or Tue and we rescheduled the installation for Dec 23rd.

The tech arrived on the 23rd on time and worked outside for 2-3 hours and then came to the door and informed me again (same as last year) that there's no way to get more than 50mbps to our house since we're so far away from the junction box or whatever it's called. We were surprised, not to mention very disappointed and so very frustrated, having been previously told that the entire neighbourhood had been upgraded. Naturally we were asked if we still wanted to proceed and again we said no!

Prashanth saying the neighbourhood has been upgraded is a flat out lie and a pure bait and switch tactic! I think it's completely dishonest! What good is it that a junction box somewhere has been upgraded when the line from my house to the box is still old and slow…It's not like I can move my house any closer! This is just ridiculous and I will never trust Bell again!
Thank goodness we didn't cancel Rogers!

Hey i was dealing with a bell agent over the phone to help my customer port the number over from fido to bell. The agent asked me why im calling and told him to port a number and he asked for all the details. After that he said why dont i complete the port from my end and i told him i dont have access and explained how i bern working here for 3 years and always call in to port. He told me to do it from my end and im trying to explain that i cant. He wont listen and refused to help me and my customer. Wasted 15 minutes of mine and the customers time. Customer was already im store for more than a hour. SO DISRESPECTFUL. AGENTS Name is BRAD and rep id is EY62426

I am writing this after almost 15 years of frustration with your Service as well as your Customer Service.
In the early 2000s, I owned a cottage near Coe Hill Ontario, which was about one mile from the end of your DSL service line. My choices were the impossibly slow dial up or the terribly expensive Turbo Stick.
Your Billing process was flawed to the point I was once charged $50 for an overage on my monthly bill and your Customer Service was incredibly ill prepared to deal with anything outside the box. When I finally convinced your Representative to actually look at my bill, he apologized profusely, but it took another half hour to get my money refunded and to make sure this did not happen again.
I was stuck in this frustrating position because Bell was the only service available to me.
In 2012, when we moved across the bay to a year round home, things started out good, my wife and I had close to $500 a month in Bell services, two Residential Lines, Satellite TV, two, sometimes four cell phones, depending on how many kids were on my plan, and I still had to use the Turbo Stick I brought from the cottage.
When the Turbo Hub became a reality, we had to drive about an hour and a half to Renfrew Ontario to pick one up and as I found out later, although I wanted a paper bill, the agent in the store wrongly chose paperless billing when registering my account.
I make $100000 a year and paying the money is not the issue………..remembering to write the cheque is my problem. My intention was to make my account paperless when I was sure I was getting and paying for what my wife and I wanted.
So, when three months went by and I never saw a bill, I did not yet realize that the agent in Renfrew had chosen paperless billing until I got a nasty call from one of your Customer Service people basically calling me a deadbeat. When I told him I had received no paper bill, he told me that I opted for paperless billing when acquiring the Turbo Hub.
Naturally your Rep does not believe that I did not opt for paperless billing and began the deadbeat treatment, but I immediately paid the balance I owed and your agent changed my account to a monthly bill.
I thought that my troubles were over, but they were not.
Along with the paper bill came thirteen straight months of calling your Customer Service because there was something wrong with my bill.
During this time my wife and I were moving from Brampton to the lake and arranged to have our Brampton Residential Line disconnected at the end of October. Seems simple enough, but no……….our service was disconnected at the end of September by mistake.
When we called your Customer Service about this and the agent realized it was your mistake, she still insisted we had to pay to have it reconnected for the last month. I blew a gasket and finally got that charge taken off our bill.
After a year of similar crap, we were researching other options for our services.
When I had to call back for the thirteenth time I told the man I was speaking to just shut all my services off today!
He said I cannot do that.
When I asked why he said there would be service charges and I told him I did not care, just disconnect me!
We ended up with Shaw Satellite TV, Xplornet Internet and TELUS phones.
In 2015 we moved from the lake to be closer to my wife's work in Bancroft and continued with the Services we had.
We live in a valley and the cell phone service, both TELUS and Bell Mobility, is so terrible that we had to get a Residential Line, and as you were the only game in town, I held my nose and called to arrange the service.
I explained to your Rep my bad experience a few years back and said "I hope we can be friends again".
I thought things were looking up when she told me that DSL Internet was also available and I told her to book an installation.
That euphoria didn't last long as she called me back the next day to tell me that DSL was not available in my area.
Our internet service is so poor that any website you go to that forces the Flash Player to run slows everything down and Internet Explorer stops working.
As I began meeting my neighbours and the conversation got around to internet service, they indeed did have DSL.
When I called your Customer Service about this I was told that the service was not available at my house.
I did a little research on my own, including speaking with the technician in the Bell truck while he was installing my sister in law's Fibe. My sister in law lives on the same road as I do and the technician tells me that although we are near the end of the line we would be able to have DSL and subsequently Fibe, if the switch box on our road had more than 25 hook ups. Since the initial running of the DSL service on our road, there have been a number of houses built, but there are still only 25 connections available.
When I called your Customer Service again asking about DSL, I was again told it was not available at my house.
When I told the lady what the Service Technician in the truck told me she got flustered and put me through to someone else who asked me my address. When I told her where I live, she told me that my address did not exist.
I told her that the availability page on your website shows two options, neither of which is right. This conversation occurred in April 2017.
I live at 990 Detlor Rd, L'Amable Ontario K0L 2L0...L'Amable has its own Post Office.
I asked her how come Bell can send my Residential Line bill to the correct address in L'Amable, but for internet, the address does not exist?
Fifteen years ago I could not have DSL because the service did not run past my cottage.
Now I am learning that I cannot have DSL because Bell will not add more connections.
As I am typing this letter I checked availability of Fibe at my address and my address is still not showing up.
The availability search returns two addresses, neither of which is mine. You have known of this error since April!
The first one is Detlor Rd Bancroft Ontario and the second is Detlor Rd Stone Mills Ontario.
Maybe you are not adding more connections because you are trying to force us to use the more expensive, less reliable Turbo Hub or maybe, as you can see; their address information is not up to date.
Xplornet has launched their new satellite and their service is at least as good as your Turbo Hub.
Before I cancel the Turbo Hub Service, I wanted to give you a chance to make this right and connect my home to the Fibe network.

My account with Bell has 2 phone lines for me and my husband. I called on Dec 24th 2017 to change my phone number to an Ontario line. We had issues with the 819 .. numbers which is for Quebec province. My number was changed successfully. My husband called today to update his line. I'm still in shock because the Bell representative deleted my phone number & assigned a new number to me. Unbelievably, the Supervisor who spoke with me after several effort insisted the line can't be retrieved as the system shows its deleted. We are taking about same day exercise ! And just like that my number is gone. These guys just made a messy stuff and they aren't ready to own up and reverse the mistake. I'm at a cross road now ...

It was just yesterday Dec 26, 2017 9:30am. My wife and I went to NorthGate mall Regina Saskatchewan to upgrade her iphone 6s to iphone 8 plus. There were two people in the booth and looks like we were the only customer that time. I asked one of the agent if there have that model and said yes. My wife asked the agent if they have silver or gold and if she can have a look. The agent said yes and she put those two models on the glass counter. My wife was so excited and when she is trying to touch or physical hold and see. I was shocked.. The Agent said "Sorry, don't touch them until you paid them... " I was standing beside my wife and heard that words..." I was devastated and said to the agent.. I Asked Why and the manager said they have new policy and due the that black Friday day think they had some stolen phone from their booth..

I said cancel it I will not buy the phone . My Wife and I walked out and we went to other store and upgraded my wife phone to new Iphone Plus..

Comment, This kind bell agents should not be working on any Customer Service job. they don't know how to deal with customers.

I

I've been waiting on the phone for an hour just to talk to someone. I only have reached the operator. I am trying to adjust my plan so that I can use my phone overseas. I can't go to the store because they just tell you they can't do anything and to call in. This is ridiculous. I can't even get a hold of anyone. Useless! Why does something so simple have to be so difficult? I can only imagine that if I ever get a hold of someone that they won't even be able to provide me with a reasonable overseas two week plan. How are they able to take advantage of their customers like this?

Today, december 17 2017. It is currently 923pm. I phoned earlier today to talk to someone about potentially changing my plan but the call time was long. I set up the call back time to be at 7pm. Hours later I still have yet to talk to anyone. Why after setting up a call back time are people not prepared to go through with what was planned? I want to talk to someone asap.

On december 16, I contacted bell to get my phone unlocked.. The first call was at 11:03am - where a women that sounded like she was half a sleep, kept me one the phone for 11mins of mostly dead silence to inform me to contact apple cause she was unable to find my phone in her system. I called apple to be informed that I would have to pay $89 for apple care to get my phone unlocked. I then call bell back at 11:28am where I was kept on the phone for 8mins to be informed that I have to go online to unlock my phone. I then went online to see that I can not unlock my phone online & I have to call bell. I called bell for the 3rd time at 11:45am to finally get transfered to the unlocking department, where I was put on hold to be told that my phone is already unlocked, this call lasted 17mins.

During none of the 3 called I had with bell employees, did any of them try to keep me as a client. I informed all of them that the reason I wanted to have my phone unlocked was to go to another provider. Regardless if the had tried I am sure to never go back to bell as a provider or recommend anyone I know to even consider them. The service at bell has been horrible, every time I have contacted them in the last 2 years of being with them.

Hello

My name is Ron Namen and my wife Shila Neman

1- We have been Bell Customer a few years for all of the services (mobile and home)
2- On may First/2017, We have moved from our previous residence ( 28 Glen Crescent Vaughan On) to a new location on 20 Sand Hill Mews, Vaughan Ontario L6A-4Y4
3- We DID NOT CANCELLED our services with you, WE CALLED AND ASKED TO RELOCATE OUR SERVICES to the new location.
4- After almost a month of delay, someone from BELL CANADA informed us that "sorry we have some technical difficulty at this time but we will install your services in three weeks" UP TO DATE AFTER ALMOST 7 MONTHS THIS NOT HAPPENED YET. anyhow we kept you equipment and finally we shipped it back to you last week.

And here it the issue:

5- Almost every day, a collection agency calling and bordering us to pay a cancellation fee, WE DO NOT THINK THIS IS FARE since WE DID NOT CANCELLED YOUR SERVICES, we have waited 7 months and still keeping mobile services with Bell .

Here is my Cell number [protected] and my wife [protected]

Please give us a call

Best Regards

Ron Namen

I had 4 serviced with Bell Canada and have been a loyal Bell client for many years. One bill #[protected]. My issues began when I got so sick of my internet never working that I called to complain about paying for a service that was completely unsatisfactory. After numerous transfers and hours of holds, an agent promised to reduce my overall bill by $3 a month if I added a home phone. I had cancelled my home phone long before because the lines were so bad I couldn't use it. $3 a month couldn't compensate for a service of which I pay more than $60 a month but I was so worn down by this time, I agreed. Bell Canada sales are liars and scammers! They will tell you anything to close the deal. He just wanted to sell me a home phone. I never did receive the $3 a month discount. My bill actually went up significantly. Call after call after call and hours of my life finally brought me to a member of your executive team who said to me and I quote, "If you want better service, move". I was so shocked because basically what she was referring to was the fact that I have no choice but to deal with Bell in my location. I was so disgusted with Bell and their lies and misrepresentations, I finally decided I would go without services and would cancel. From the moment I put in the cancellation order, I started receiving phone call after phone call from Bell's retention department making all of the same promises that I was promised in the beginning but never received. They wore me down and promised this time I would definitely get the deals I was promised and it would all be in email so I had nothing to worry about. It was all in email before and the accounting department basically didn't care and couldn't understand how he could have promised me the price he did. I specifically said to Hodan, the current representative (who was so nice and sweet I couldn't resist her), I want to be sure I am not in any obligatory time contract because I want to be sure you make good on your promises. She assured me there was not contract. I received the email days later and of course I was locked into a 2 year contract with an early cancellation fee. This is so horrible because I have to deal with them for any/all communications and they make continued promises and when your bill comes it is completely different (always higher of course and contractual obligations different from what was discussed). It would have just made so much more sense if in the very beginning they would have said, "We are so sorry you are paying for a service that doesn't work Ms. Hammond. We have bad lines in the area and have no immediate intention of replacing them so we will credit your bill every month to compensate for the lack of service and to honour you as a loyal customer." In the end, you would have had a customer for life. As things stand now, as soon as I have the chance to get away from Bell, I will and I will tell everyone know not to trust Bell.

1. Late September bought Brand New in the Box Satellite Receiver at a store 500 plus dollars we find out when we try to get it set up this "NEW RECEIVER" IS IN SOMEONE ELSES name Rocky Landon
2. We are managers at a fly in only community in northern Ontario and we moved into the previous managers house needless to say we just took over their exiting phone number.. This was a serious issue for bell and they would call me Donna Plant previous owners name
3.. Finally got a supervisor who got us connected and I asked for some sort of compensation for my aggravation she gave me one year free channels
4. This is when all hell breaks loose I have been cut off and no one can find this info on my file

I have been a Bell CELLULAR customer for over 20 years with no issues sometimes paying over 1000.00 a month does loyalty to a company stand for nothing

I have spoke to at least ...at least 25 people from helpline to collections to customer retention

I owned a Home Hardware for 17 years I cannot imagine treating my clients this way

each call I heard this call is being monitored for quality assurance how about someone going back through the month of October

Colette Schiller-Benton
[protected] cell {no cell service}
[protected] work poplar hill first nations

I am writing to complain about the lack of choice and the cost of Bell mobility travel packages. I am also complaining about not being able to speak to a supervisor who knows what they are talking about.
My husband and I are seniors who rely on our phones when we spend three months in Florida. We had switched to Bell a few years ago from Rogers as our home services are also with Bell.
Last winter, we took the 80$ travel pack for a month so the cost wasn't prohibitive. This year, it is too high for three months so we are forced to take the 40$ pack. However, we would like to have been able to use Bell's Roam as You Go feature. This would cost us over $600!
I demand to know why Rogers has a Roam as you go plan for 6$ a day with a cap after 10 days, including using the home data plan.
The whole thing is unjust and I am truly furious with Bell, its representatives and greed. I will be taking my business to Rogers as soon as my contract is up and I will be spreading the word to my friends and relatives.
Every company I deal with is empathetic to the needs of seniors except for Bell. Shame on Bell!