Bell
Reviews and Complaints

Dear Concerned

My family is a loyal Bell Internet customer in the name of my wife Ms. Ayesha Nasreen (Account Number : [protected]

The bell account is basically managed by me.

Recently, while working on the computer one online survey in the name of Bell Canada approached me. Since I am a Bell customer I participated in the survey and finally they proposed me you are entitled to get one iphone but you need to pay CAD 1 for postal purpose.

I did that CAD 1 transaction December 3, 2017 through my credit card
in narration it is narrated Onlinebudgetsystem.co.

I recently observed one of the transaction dated December 06, 2017 and amount of CAD 80.

I have not done any online purchase with Onlinebudgetsystem.co

Yes, I participated one survey as a customer of BELL Canada where it was proposed to me to do CAD 1 taransaction which I did to get a gift item.

That does not mean there is a second transaction they can do which is CAD 80.

This is a reputational issue for Bell,

Please take the necessary actions to Onlinebudgetsystem.co who did this kind of customer survey

For any clarification, please call me [protected])

Rgds //Morshed Khalili

Mobile Number : [protected]

l had both the bell bundle for home, and bell mobile. Over the past year, they have sent me bills which were due to clerical errors of THEIR Fault. Because l had a credit card payment arrangement with them, even though they admitted on the phone that the bill was in error, They still took the payment off my credit card. One of them for over 700 dollars. At one point my credit for bundle and mobile was over 800 dollars. They do not send a cheque for this credit, they simply keep the credit on your account. Now you have a credit card bill of over 800 dollars at 19% INTEREST until paid. And bell has your money in their account collecting interest. Now l have Left Bell because of their terrible customer service. THEY ARE CONTINUING TO CHARGE ME FOR SERVICE I NO LONGER HAVE. And taking off my old credit card number they still have. l call and they admit the error and say a cheque will arrive for the credit owed. This will take six to eight weeks. If a person is unable to make the full payment on their credit card, the bank charges 18 or 19 percent interest on amount owed. Bell pays nothing for holding YOUR MONEY. IS THIS A COMPANY THAT HOLDS THEIR CUSTOMER FIRST. Corporate greed at its highest level .

Back in march 2017, we had internet services through bell however our phone was through a different supplier. We spoke with bell and decided we were going to bundle our services with them therefore mobile, phone and internet would all be through bell. This in theory sounded great, but it turns out that bell was now sending us 3 separate invoice - 1 for phone, 1 for old internet and 1 for new internet (They were double billing us for the internet as apparently the service representative failed to cancel the old internet account when the new one was issued and installed by the bell technician). As of the end of november 2017 we were still receiving 3 invoices even though every month we would call and indicate the error and request that it be resolved. At one point the service representative said to simply quit paying the old internet account until they resolve the issue, however once we did that, we received a threatening letter about our past due account. They then cancelled our new internet account which left our business without the use of email, or our point of sale system to process debit and credit transactions. They finally got our internet back up and running and then today (December 10, 2017) we had internet but no email. Turns out this time they cancelled our email and when we tried to get them to get it back up and running, they said we could no longer have that email that we would have to get a new email... Again we are a business and have been using the same email for over 10 years! All of our business contacts, suppliers, clients, email money transfers etc occur with this business email. Not a simple task for us to change our email. Seriously! We've had 9 months of absolute frustration and [censor]. Apparently they will be issuing a credit for the double billing of the internet services, which i've yet to see (They say this every time we call)! No one seems to know what's going on and it's virtually impossible to speak to someone that can get you results. We've spent countless hours on the phone with them over the past 9 months (Likely in excess of 30 hours on the phone with various bell representatives). Finally after escalating our call, someone was able to re-instate our email address! I don't understand why a service representative would choose to ague for over 2 hours that our email is no longer available and nothing they can do about it instead of simply passing the call to someone with privileges they don't have whom within minutes of explaining the situation was able to reinstate our email. 2 1/2 hours wasted of our time and theirs today. This has been the worst experience i've ever had with a any company. Bell owes us a credit of over $1000 for double billing, never mind the time we've wasted back and forth. These issues should have been resolved with the first phone call not still unresolved after 9 months! Although the representatives were all very kind on the phone and patient, it is despicable that a company can get away with this. We would not be able to operate our business in the same fashion, n'or would I want to. My employees are empowered to make decisions and come to a quick and painless resolution if a problem with a client arises. Unbelievable!

Bell is unreliable. Bell failed to install their Internet and TV services on December 4, 2017 due to their loss of my signup information which was given November 9, 2017. This afternoon I spoke with Geraldine, one of their 'top representatives', who asked me to call her back at 5:00p.m. today to schedule a date and time. When I called shortly after 5:00p.m. I was connected to her answering machine. I have not received a reply to my voice message nor to the text message I sent her. This behaviour is apparently typical and consistent with other customers who have had prior business dealings with Bell. If this is how their sales people and management handle customers, I anticipate their service will reflect the same level of unreliability.

1. I called bell in the blackfriday 2017 and got offer of iPhone 6S PLUS 128 gig at zero $ with plan 7gig data 80$ tax included /month
2. they send the wrong iPhone and called them to tell them said I should return it back and when they receive it they will send the right ordered iphone which is iPhone 6S plus 128
3. I set it back and they said we can't discuss any thing until received
4. now it is one week after black Friday and they don't wanna to give me the offered mobile mentioned above.
5. through this week I contacted a bell agent called katy who assured that I will get my right offer and she repeated that alooooot and asked to pay 49+tax for my ordered phone and she will gAve a credit for that but she took 3 times by mistake from my visa and said that was technical issue and they will refund it in 10 days which I didn't receive yet
5. then kally ey 36022 called me to confirm all that and gave me client experience 50$ and said they will send right phone once wrong is received and with same plan I got offered by kally ey36022
6. After 100000 of calls and getting the wrong phone delivered and frustration between agents, slony ey99402 said that she can't gurantee any offer of black Friday because black Friday ended to give to me however she gave me higher price of 100 $ instead 80$ tax included that I was offered and said that the mobile price went up to 179 and she can cover only 100 of it is price
7. so coz I trusted bell I missed, they dI'd mistakes and I pay for it and wasted the same mentioned offer by Rogers at blackfriday and played with me and my time and my visa cards too!
8- beside that the agents are sooooo rude and they waste of my hands other companies offers... I regret that I spent 3 years
9.in each call I asked to listen to the recorded calls to prove the offer I got and confirmed by many of them then they cheated me and wasted my money and time and others offers! IM sooooooooo upset to the end.. I regret giving u my moneyes for 3 years and I will not repeat this mistake anymore... I recorded by my phone all calls between me and agents.. I would like to know I'd how I can get my rights back using these records that shows everything happened starting from offers then taking money by mistake and sending wrong phone?!.. I can see myself stupid blevins your lies to us
[protected]
Yasmin gowida

BELL is replacing some kind of cables on Trenholm Lane, Ottawa, ON. We have deep hole in the ground on our path way between houses and exposed house foundation of [removed]. The site seems to be abandoned. My concern is that house will get damaged due to exposure to low temperatures, snow and ice. Small rodens like to dig holes and get into the house as well.
Our neighborhood is full of small children and some one might fall trough the holes at some point. There is no signing or warning of any kind.
In the process of the digging few of my plans have been destroyed. Same with grass around the pathways and along the edge of the house. From what I have seen the holes in other streets near by have been filled with sand and not a normal earth ground. This is not acceptable. Everyone knows that sand washes away and does not promote any growth.
I had filed a complaint with one of the agents on the phone ticket # [protected]. Some one was supposed to show up on Thursday November 23rd. No one did. My husband was home waiting.
You need to let me know how this issue is going to be resolved. I would like for a manager or site supervisor to reach me as soon as possible.
We are prepared to call news papers to make it public if there is no responce. I'm sure that safety comes first for you and you care for the children and will respond to this message within next 24 hours.
My phone#: [removed]
Email: [protected]@hbc.com
Email: [protected]@yahoo.com
Thank you.

On Nov 22, 2017 I went into bell store to order internet home service. They made my appt for Sunday Nov 26, 2017 for install. I asked for an earlier date and was given a number to call by Bash the customer service guy at the Bell store. If I called this number I may be able to get on a cancellation list. I spent days calling and being passed around. Nobody could even help me with this. Finally Sunday comes yay its install day but nobody shows up. I call and am passed around the call centers for and hour or 2. I rebook for today Nov 29. This is crazy. I ordered a service and I cant get it. Why. I go back to the store and speak to Bash...he says his head office So and so is there and they will email and make it priority and i will get a call. No call. I call him back he says 24 hours. 2 days later I go back to store and ask him why I still have no service. He cannot help but guarantees nov 29th. I get a confirmation email and phone call. I sit waiting for 5 hours and nobody shows up. I call and spend an hour on the phone and am told that they will have to book another appt as the techs are done for the day. They closed while I was on the phone. I'm now booked for Dec 1 priority. I call [censor]!
I went into a bell store and ordered internet. I asked for install that day and had to wait 4 days...now I have to wait until next month. What kind of service is this? And why do we as customers have to call around begging for service. I cannot get a straight answer. I cannot get a service I ordered from you.
Everyone keeps lying to me.
I am a super unhappy Bell Customer and an Avid Social Media user

I have gone through almost 3 g of cell data due to no internet. I have work piling up that I cannot complete. And so on.

I expect internet service installed

I am very frustrated with Bell as they are not serving me a good service which they always promise .So far i have removed home phone & fibe t.v now it's the turn for mobility & internet. Imagine i have been using bell services since 18 years and those days ot was the most expensive service available. But i will cut my explanation and come straight to my point I was offered a plan and special price this black friday for which loyality requested me to wait as i was porting out my services somewhere else but on loyalities request i stayed and wasted more than 3 hours in bell store in fairview shopping centre, pointe claire and changed my plan from consumer to small business. (Bell msg) Your upgrade order number is: B32010. Visit a Bell store or The Source to complete your order.This was the bell message sent to me . Now i am trying to call the loyality and they are saying black friday is gone so we can not offer it. And i was told by loyality team member that she gave me this offer and it would still be good for 7 days. If anyone could help me let me know as i have already paid my device balance so have no issue in porting out. Probably until next week i would be gone like last 2 times i said and i moved my 2 services and bell later started sending letters like we miss you come back we will provide you what you were asking for it but by that time ots too late.
[protected]

In the spring, I signed up for a new cell phone contract with Bell Mobility. At the time they offered me two GB of data for free as an in-store promotion as well as 1 GB of Loyalty data for $1. (See attached photo.) I had this for the first few months, and then they suddenly removed it.

When I called, they claimed that this 1 GB was from my last contract and that they couldn't offer me both the in-store special and the loyalty GB at the same time. They have charged me extra money for the last three months because I have gone over 3 GB of data, even though my contract includes 4 GB.

After talking to several people, I sent in the attached photo of my contract, and I finally got a supervisor to admit that my contract includes both. However, she claimed that she was unable to add it back onto my contract because the computer won't let her. She said they would have to do a new contract in which I would pay for th extra GB, but that they would provide me with a credit on my account the extra amount that I would pay I've the next 18 months. They also said they would remove the additional charges for going over 3 GB of data.

I asked for this in writing, but they have yet to provide it.

I want my 4 GB restored without having to pay more, and I want the extra charges from the last three months removed.

HI,

my cell number is [protected] for my tablet i got a month ago.

I made a payment of 24.53 balance of the october bill that was left to pay after having an adjustment of 25 $ of the 46.98.

Now you are asking me on the november bill 48.63 22.45 left of october bill it DOESNT ADD UPPPPPPPP ! Do your math cause your math is not good at all.

You have two choices either you cancel my 22.45 and reactivate my line cause the supervisor was a [censor] and so as all your agents or i wont pay you a dime i will return my ipad air to the Source or sale it and nothing to do with bell mobility cause of mistakes you have in your bill my next step is crtc u dont want to have another complaint funny everyone is complaining about bell hope you go bankrupt...

You can reach me at [protected] at any time. Either you find me a solution or dont call me at all.

Spoke to Anna and May not very competitive supervisors i can do a better job than them and for 22 $ you lost a customer [censor]. IM super pissed off at you guys all the drama u are making for 22 $ i already posted in facebook and will tell all montreal not to sign up for you guys.

JOSEPH ELHADAD
[protected]

I have been a bell client for more than four years with four lines majority of the time. I called the first time and the person was rude to me and told me that due to black friday he was frustrated with customers questions and decided to take that frustration on me. The second person i talked to showed that she cared and only to tell me to show me that my business is not valued at all. When i mentioned that this was horrible service and i will be closing my services she had the audacity to say let me help you close it by transferring you to the department that will help you close your accounts. I cant wait till my term is up and then i can go ahead and not renew them with you guys. Worst service ever i have recd. i have a better option with my work through rogers. I will be switching as soon as each contract gets matured. Not worth it. You get treated like dirt cheap when your on a contract under the pretext that nobody will payout and close the contract. Anyways thought that people should know about poor customer service

Hello...

I am terribly upset with Bell Canada support service. Thursday night I spent one hour one the phone trying to set up a service appointment at my home address in Toronto. She was not able to provide an appointment on Thursday night but I was told to call Friday morning. She gave me her ID # and a Service call # and the number of my account.

I called Friday morning! All the information she gave me was wrong. Including the number I was to call for Bell Fibe. I then spent another 1.5 hours in the morning trying to make an appointment. After 1.5 hrs on the phone, the representative assured me I would have a technician at my home in the afternoon.

The afternoon came and went. No service technician showed up. I called again and spend another 2 hrs one the phone. They went through procedure trying to get my Bell Fibe to work, to no avail. They set up an appointment for a service rep to come Saturday.

Today is Saturday, November 25th. A technician showed up at 10:30. It turns out he was the wrong technician because the work order said it was for satellite TV, which I don't have and they know that because I spent over an hour trying to trouble shoot my cable receiver yesterday!

Finally the right technician showed up around 1:15pm. It is now 3:08 and we still don't have cable access and now our internet isn't working.

I have lost 2 full days waiting to get my bell services to work properly. And, I've been paying for said services.

I'm am very frustrated and upset.

Thank you,
Pina

I ordered Bell Fibe 300 for $69.95 per month (order number M28Y55H5). The technician turned up and had no idea what he was doing and couldn't install it. Bell cancelled the order and sent a new technician on a new order (M34S63K2) to install the internet services I had agreed to. I was assured I would get exactly the same deal as I had originally agreed to however they tried to charge me more than what I had agreed to but after calling them and complaining applied the original deal I signed up to ($69.95 per month). However when they did this they must have put me on some Alt TV package because I am now being charged $15 per month for this service as well which I never wanted.

I rung Bell Customer Service who said I can't get rid of Alt TV as it is part of the package I am signed up for (a package I never agreed to anyway). My only option is to go on the Fibe 300 stand alone package which is now $109.95 per month.

So through no fault of my own I either have to pay $40 a month more than what I agreed and signed up for or I have to continue paying $15 a month for Alt TV (which is the most useless collection of rubbish TV channels).

I printed the conversation I had online with the Bell employee which made me sign up for the $69.95 deal. Does this constitute an agreement? I have the original order confirmation too. I feel this is pretty much extortion to be honest, if you agree a price for something that is what you should pay. If anything I should be compensated for wasting a whole day with their technician and not being provided with services I had agreed to rather than charged prices I never agreed to.

Earlier today I took my phone that had a number of things on it such as " you have a virus hit okay" to the Bell Store in the Coquitlam Mall. I should mention that I am definitely not up on technology and because of this have had to go to the store a few times for help, twice in the past year. Previously I have always received great help and service from the employees. Unfortunately this time was a far different story. The employee I first spoke to told me not to worry that he'd give me a hand but needed to take a waiting call first which of course was not a problem I was happy to wait.
While waiting I was approached by the store manager who asked why I was there. After explaining to him my dilemma he quite rudely informed me that they were not there to help people with their phone problems and were sales representatives and I should go home and phone the tech center. I was quite taken back as not only was his explanation new to me but his attitude and demeanour extremely rude. When I explained to him that my husband had been in the day before and one of the employees had helped him with a problem in less than a minute so I was having a real problem with why he did not want to help me. He then went over and interrupted the fellow on the phone to ask him how to fix my problem he then rudely said "'ya okay so I'll fix it" and did not do what the fellow on the phone told him to and handed me back the phone with a quip and a toss. I was unbelievably shocked and after a few moments gathered myself up and told him that perhaps it would be a good idea for Bell and I to part ways if this was the type of service I could expect from Bell. Surprisingly his response was "well that's up to you" and walked away. I have always up to this point been extremely pleased with the service that I have received from your company and I hope that my new provider Virgin Mobility continues to be the excellent service provider I found them to be this afternoon. I am not a complainer but his unbelievably rude and nasty behavior right from the beginning prompted me to do something I rarely do and that's to just simply not give a second chance. I will also be informing my friends of your manager and his behavior! By the way whatever he did to my phone caused some major problems with it, so all things considered I was ultimately put in a position of having to get a new phone.

My name is Cathy Grant and I am having trouble transferring a home phone from Rosita Hall that lived on 160 Maryknoll Road, Chatham, On.
I did a conference call in late October, with me, Rosita and a customer support person.
The phone number to be transferred to my name was [protected].
Rosita has the account number and I can't access it. I have the home phone. I called and talked to Grey since I have not gotten a bill.
His job number is EZ27232 on Nov. 21/17
Since I do not have the account number I he would not help me.
This is a business number, I need it.
I do not have Rosita's cell phone as she would not answer it anyway.
Can anyone assist me.
My cell number is [protected]

Yours,

Cathy Grant

I am so not impressed with bell. We got charged a travel fee of 97$ for them to come and install their services. I was not happy with this charge and don't think I should have to pay for their techs to travel here, if it's out of your area, don't offer services. I called and was told by an agent that I would not have to pay this charge. I got my first bill and the charge was not there. I got another charge for a travel fee a month later due to their satellite tv not working and a tech having to come down. Again, I called, because I figure why the hell do I have to pay for them to come and fix their mess up. Was told wouldn't be charged. Got my second bill and not only was one of the charges applied to my bill but BOTH travel fees. When I called and explained what the other agents had said and the situation, they basically said I was lying cause there was no notes on file about it and was very rude. My husband called back, and the agent actually hung up on him. How professional is that? Finally after a 3rd time, 116$ credit was applied but I am still pissed AF! There shouldn't be ANY charges... I am strongly considering changes services already. No wonder I always hear people talking [censor] about bell.

I just had the most unpleasant, belittling, would NOT let me speak. To only find out she wanted to argue over an over until we turned blue in the face.

she was zero help, refused to hear anything I had to say and now she says its due to non payment. OMG! we cancelled and moved AWAY. I have my mail forwarded, I got a final bill (so I thought and paid $310.11 on Oct. 11
RE: ACCOUNT NO [protected] F .
SONYA ID# 6001391 IS NOT HELPING YOUR COMPANY KEEP CUSTOMERS.

So now that we do not have or cannot find a copy of the damn email stating we canceled our services ( we are still looking) they keep charging us yet again.

I called to dispute as we have NOT lived there since Aug. 15th yet I was charged and paid for services we did not even use! I paid for those services and more yet BELL WANTS MORE $$$ NOW.
Someone who is smart enough to see this is Bells mistake and that we are owed money not the other way around. Please fix this !
My cell is [protected]
MY NEW EMAIL ADDRESS IS : [protected]@GMAIL.COM

We have Bell box in our backyard. I am fully aware that The bell workers can come on my property, however, if my back gate is shut when they arrive, please make sure my back gate is shut when they leave. When I came home, I let my dog out and he got loose in the neighborhood and almost got hit by a vehicle multiple times because my gate was left open after the bell worker left. I would like to make sure that this doesn't happen again because of a simple mistake. I will make sure on our end that it is shut and locked but if I worked does come and look at it. There is no reason they cannot close and latch my gate door. Thank you

My Mother (Annamaria) and I (Enzo) have 3 services with Bell. Annamaria has been a long time customer with mobility.

A few months ago I decided to get TV and Internet. About 4 months ago we noticed every time we call with a question or concern, there's a note in the Special Instructions section with the CSR that says to transfer the call.

I've been asking for months as to who decided to put this flag. Why was it put on? From who? For what purpose? All without our knowledge.

Calling Bell or Mobility is becoming a nuisance. We first call the main numbers like 310-bell or 611 on our cell. Wait to get through to a rep, having to validate the account, explain the nature of the call, and only but then they say I'm sorry Mr/Mrs Rossi I have to transfer your call to another department.

When I get this particular department these People are not very nice. Rude if anything. They make us calling Bell a living hell. They will not work with our request or concerns and always feel angry at the end of the phone call.

I asked the first CSR's if they can provide me the direct contact number to this department. Their reply is no. I then ask the department I get transferred to if I can have their direct line and told me I need to call 310-bell.

We are very upset and confused as to why this is taking place. We've always had services with Bell on and off throughout our lives because there really isn't much of a choice out there. We've been in good standing with payments until now.

My Mother has been recently diagnosed with level 4 lung cancer. She's a widow and lives with me which I am now the primary caregiver. I'm unemployed looking for work and taking care of personal business.

In conclusion, all we want is to go back to how it used to be when we call either Bell or Mobility and to speak to the CSR that answers the phone to try and resolve our question or concern.

We want whoever put this flag on all our accounts that when we call the CSR has to transfer the call removed. This is put in their Special Instructions section.

By the way, Annamaria has a Corporate account with Mobility. Baka Wireless is the service provider between the employees and OPSEU. All the CSR's at Bell, Mobility, and Baka cannot see our detailed information in their database. They do see our names, address, and type of account but no other details are displayed. Having that said, this is why the note states to transfer the call.

We are not asking for any compensation.

We want whoever was responsible to remove the flag so when we call Bell, Mobility, or Baka, we can discuss any question or concern with the CSR rather than being transferred to the rude department in Montreal.

Please see if you can help us with this ridiculous issue.

We don't even know what detail information to provide you because no one is able or willing to provide what we are requesting.

Bell account number for TV/Internet: [protected] (Enzo Rossi)
Mobility: [protected] (Annamaria Rossi)