Best Buy
Reviews and Complaints

To whom it may Concern,

I am writing y’all for help for we have exhausted our efforts trying to get someone to help.

On Saturday July 15th, Esteban was sent to my Moms house to check the new stereo she bought. When turning on all the components at the same time the TV would not come on without having to take extra steps.

Esteban showed up with grease on his shoes and did not bring shoe covers. It wasn’t until he was in the family room that we noticed there were black marks everywhere from where he had walked and was sitting. My Mom - Marisa noticed the black marks on the carpet and asked him if had his shoes polished and he said no but did not apologize. She quickly went and got him some shoe covers to put on while he continued to work on her system.

My Mom has used Geek Squad multiple times in the past and this is the first she has encountered this issue.

We have tried calling multiple times to help get this issue resolved and keep getting the run around. After multiple attempts to get in touch with management - we are resorting to the top for assistance.

This is not an expense that my Mom should be responsible for for the lack of respect of not covering their shoes and walking on her carpet with black grease on the bottom of them.

We are asking for a professional carpet cleaner to come clean her carpet and if this can’t be taken out then we are asking for carpet replacement.

Photos available upon request.

Thank you for your help and prompt response. We are available for immediate assistance. Please call [protected] for we would like to get this resolved.

Address is 351 Goodnight Trail Dripping Springs TX 78620

Sincerely

Marisa & Rebekah

Let me begin by saying none of you online philosophy is genuine based on what you all have done to me!

This is bald face lie! I went to the store in Evansville today and spoke to three people on the 800 number and had a fine upstanding Manger Vee even try to help me. He was fantastic and he had no way to help me as the off-site people had no way to help him!

“ “

We’re committed to doing what’s right for our employees, customers and communities.

No one has done what is right for me. Instead, I have been robbed of all the insurance on my devices, received horrible on-line Geek squad services and had to pay for a brand new medically required apple watch because of your poor customer service manner.

This is my story:

The months of June and July I required a lot of onsite Geek Squad support as I am and have been a Geek Squad total support customer for years and years! I also keep three.. not one but three homes with all your merchandise. Look at my last 20 years of purchases. You would think that my loyalty for all the yeas and 1000$ of dollars of purchases would account for something! I received on line Geek support many times during June and July. Not one time did anyone om line with me mention my total support plan had expired. In fact, on July 15th, I was on all day with an agent that royally messed my outlook up. On morning of my birthday July 16, 2023, I woke up to find that all the work done on the prior day was a mess and was not successful. I dialed in and the chat agent immediately told me my plan was expired to renew and then call back in. Before I could even call back in I received some crazy pop up asking me for my confidential information to renew. It looked like spam or scam. I was reluctant to utilize this method. So, I called into the number I knew was real and told them to renew me. I asked them why they had not notified me. I had no memory of such! I am a business owner of several businesses and I assure you in the last 15 years I have never had this problem despite managing hundreds of emails daily. Long story short something out of control occurred ad my renal for the first time in 15-20 years expired unbeknownst to me. I attempted to renew with the card on fill about 5 times until the bank shut it down for fraud. Then I used my husband’s card and it rejected it and that card went on fraud alert. I was desperate. I had an urgent email matter to handle and had to get renewed. The online finally accepted my misc. different card! The system was locking me out and rejecting a good card on file. The 2nd good card I attempted to use until finally it accepted the last card. I am suspicious that this is just what happened in the systems attempt to run my re renewal on the card that was on file to start with that was good until it was shut down on fraud! Now I had two cards shut down on fraud because of what ever your system was doing?

The very polite and professional make store manager that attempted to help me in the store tried everything he could to help and to no avail with the rude people on the phone saying they had no authority to give me the same account which allowed my covered devices to be active. I left the store defeated! Lost all my insurance coverages. Had to pay almost $400 for a new medically required apple watch for EKGs related to my cardiac condition and now all my purchases have no insurance on them because the two females that spoke to the male store manager today 7/25/2023 claimed the system had no way to help me. Basically, I lost it all because of something that happened in your auto pay renewal attempt!

I am asking you to please :

• Investigate this matter

• Reinstate all my devices as active

• Replace my broken watch that I was not able to get replaced today related to this entire misjustice.

• Can you please help me restore my plan / coverages / devices. The expiration of my plan was totally related to something in your system. It was not my fault!

I also ask you to please look at the following 4 bullets of my horrible experience:

1. What corrective actions can you take for me?

2. How will you identify other customers at risk of the same poor outcome / consequence?

3. How will you make this right for others with same negative outcomes? I can’t be the only one?

4. Is this some type of built in default to steal customers insurance and coverages and save Best Buy Insurance Funders from claims?

5. How will you follow up to ensure this deficit practice does not recur to other customers?

Because I am unable to get anyone at the 800 number to give me the managers name or number at the Evansville Store I am hand delivering a copy of this to the manager. This is insane that a customer can’t call the store directly and ask for a manager!

In shock at treatment by Best Buy,

Angela Ladner Bond RN BSN MBA CLNC CDONA CPI

Chief Operating Officer / Starr Consulting

5677 Hwy 53 Poplarville, Mississippi 39470

C: [protected]

[protected]@att.net

Starr-Consultingltc.com

“Choose a job you love, and you will never have to work a day in your life.” Confucius

This has to be the worst customer service I've ever encountered.

Bought a nice new TV this month. Made appointment to have it installed on wall mount, left work early, cancelled appointments. Technician never showed up. No call at all, didn't answer my calls, NADA. Next day after 4 hours of chasing numbers and getting explanations from people overseas, was told the "system" cancelled it, reason not given. No one knew why. Went to the store of purchase in Grapevine Tx, mgr. had no idea what had happened, there were 2 in stock. I have been trying to reach a human that doesn't give me a scripted "I'm so sorry" for a week, no call backs.

There absolutely is no personal interaction from this company, every call goes overseas, local stores have no contact per phone with customers.

I can't believe Best Buy has degraded themselves to this level. As a business owner myself they should be out of business.

Looks like this is now a common problem for this company now.

I purchased a pair of Beats Studio 3 , from Best Buy online, June 30th 2023, They were delivered to my home on July 5th. Upon using the headphones, I noticed the calls and voice sounds were muffled. I was told this by several people with whom I would use the headphones with while talking with them on the phone. I decided to take the Beats back to a Best Buy here near my home for an exchange. Upon trying to exchange them the first time, the sales clerk said the Serial Numbers didn't match the online receipt I showed her and the Box of Beats when she scanned the product. She was right, the Serial Number on the Beats purchased online, were not the same as on the digital receipt. I went home and tried calling the service line 4 times, only to be told that I had to send the product to Apple! Why?! I was within the exchange /return policy time frame. Again, today I tried to take them back to Best Buy, but the manager said she couldn't exchange because of the Serial Numbers. NOW, I AM OUTSIDE OF THE EXCHANGE/ RETURN PERIOD. it isn't my fault I was sent a different product that didn't match the number on the box! Now I have a pair of headphones that don't work properly , and can't be returned or replaced because Best Buy shipping department messed up. I called corporate and have this reference number ( [protected])of my complaint. Please help me exchange or return this product to BEST BUY! Thanks

Purchased a 50in smart TV. When taking it out of the box, I could see the screen was badly broken. No exterior damage seen to the box, so obviously the TV was broken prior to boxing. I took it back to the store, and only a mgr could approve an exchange. I never got to speak with the store manager. Only an assistant mgr. They would not even consider an exchange because, and I quote "there's no proof you didn't break this yourself". I completely agree, but there's also no proof it wasn't broken at the manufacturing site and boxed up anyway. I was very calm and professional, and explained exactly what transpired from buying the TV in store, until I unboxed it (which was nothing other than carrying it to my SUV, and into my house. The assistant manager said multiple times that Best Buy would never refund or exchange and item broken with no exterior box damage. Well, I purchased it in store, and I certainly wouldn't have taken a product with a damaged box. The damage was concealed. Again I'm simply wanting an exchange. Again, I understand there's no proof that the damage didn't happen after I left the store, but there's also no proof the damage happened prior to packaging. I asked the store for an exchange, and was denied. So I'm asking here, on this forum for an exchange as well. If that is not possible, then please refund me the price of the damaged product.

I received an order of a fridge, stove and a dishwasher back in March

order no. “ [protected]”unfortunately the fridge was dented and when I called customer service, they said it will give me a compensation of $612 and keep the fridge on top of that they get a price it’s just meant on the stove because the price went down. Until now I have not gotten anything and amount of phone calls that I have been doing is ridiculous every time I call, they keep me on hold and after speaking with a supervisor, he promises that everything will be OK and I will get my compensation and price match checks in the mail within 2 to 3 weeks but nothing happens. The last time was today the representative transferred me to a supervisor he told me that he will call me back within 30 minutes he never called and when I called back they hung up on me.

Hosam Awad

[protected]

On July 17, 2023, Best Buy was scheduled to install/remove microwave over stove. The time given was 7 am - 7 pm. I thought that was ridiculous that Best Buy expects customers to spend their entire day waiting for service to arrive. I contacted Best Buy attempting to get a better time window. I was advised by the chat person that my service person left for the day due to a family emergency. No one contacted me regarding this. If I had not called I would have waited 12 hours for nothing and wasted my entire day. I eventually spoke to a person who rescheduled my appointment and she advised that someone was supposed to have contacted me the night before with a better window of time. That never happened as well. This is ridiculous especially for a service I paid for.

PS. I have the chat conversation saved if needed.

I am writing to you about an incident that occurred at the Best Buy Store in Auburn, CA.: On July 17, 2022 I purchased an Insignia Microwave (it was delivered to our home on July 19, 2022). On July 12 or 13th, 2023 my husband was using this microwave and sparks occurred during the cooking process. I located the receipt and realized we were just barely inside the 1 year warranty that came with this microwave. On July 14, 2023 I called the 888 number for Best Buy and was told by an associate that answered the phone, that because the brand was Insignia (a Best Buy Brand) I could bring it to the closest Best Buy store and they would exchange it for another one. As I’m sure you are aware the manufacture’s warranty is 12 months. She said if it had been any other brand I would have to contact that manufacturer, but because Insignia is a Best Buy Brand, the store would take care of us. On July 15, 2023 my husband and I drove to the Auburn Best buy store with our microwave (the distance is 27 miles each way). When we arrived at the Best Buy Store, we talked to 3 different associates in ascending order. The third person, Joanna Sanchez (claiming to be the store manager) told us that because we did not purchase the extended warranty, she could not help us. I told her what the associate at the call center had told me the previous day, and she said that was not possible. I then called the call center and talked to a different associate than the previous day, and she confirmed what Joanna had just told us. I asked if she would check the notes from the previous day, and she found that I had been told to bring the microwave back to the nearest store for a straight exchange. I had this call on speaker phone, so the store manager could hear. I was then told because a Best Buy employee gave me some wrong information, that was just too bad, and that the wrong information that I was given would not be honored. They told me to contact Insignia and gave me the phone number. We drove home with our faulty microwave (27 miles). When I got home I called the Insignia number [protected]. I talked to someone (I believe her name was Aubry). She gave me a Confirmation number (N40TRRH7) and an appointment time of 11:40 for the following day, with instructions to take the microwave back to Auburn’s Best Buy. She indicated with this Confirmation #, the Geek Squad would do an exchange. This morning, my husband and I drove back to Auburn Best Buy (27 miles) with our confirmation # and our microwave. We spoke to 2 employees from the Geek Squad, Amber and Cameron (they wouldn’t give me their last names). The first thing they said, was that we should have purchased the extended warranty, and then said they could send the microwave to Insignia for repairs and it would take up to 4 weeks. I told them what the Insignia Employee said with the confirmation #, the Geek Squad would do an exchange, and we didn’t want to be without a microwave for 4 weeks. Amber and Cameron then said we could buy another microwave and return it when ours came back. I know that the return window is 2 weeks. We decided to take our microwave home (27 miles away) and take our chances on it sparking again. I’m sure we will end up purchasing another Microwave, and I’m 100% sure that it will not be from Best Buy. I would like to add that the purchase price of this Insignia Microwave was $79.99. It was on sale, regular price was/is $109, making this the cheapest item we have ever bought from Best Buy. In the last 15 years or so, we have spent thousands of dollars at Best Buy: 2 refrigerators, 2 washers and dryers, numerous computers, printers, phones, an upscale range, 3 TV’s ….. just about anything that can be plugged in has come from Best Buy. I find it very disappointing the way we were treated.

I am going to file a lawsuit against a rep named jarvis located in northridge, CA 91324. Best buy

19350 Nordhoff Way, Northridge, CA 91324. This rep has been disgusting and has a problem. And he's about to be fired after this lawsuit I'm about to have on him. I'm holding best buy or him liable

I rely on stuff to get things done snd this impertinent sideshow has had prevented me from doing this and have had loss because of it. This has cause damage to making income as well as progression toward income this from fixing phones Nad making income from that as this is my local best buy and parts are needed to buy and get stuff done with in order to do things. I rely on getting parts and stuff from best in order to proceed and make my job consistent. Now this person has done so many vulgar things its ridiculous how much of a problem he has been. Its been some time since I've dealt with this because of it I haven't been in thr store and up now until I hsve been focused on other avenue or best buys in other areas but now it's to inconvenient snd caused a loss. And I meant to sue and have this taken care of before but now I have time to bring this to light to you. I have been harrassed been verbally asssaulted in cuss words and told derrwgorty things from this person. He is a homosexual but no offense this needs to be addressed becaue I feel this person has harrassed me and has been disturbingly harrassing me almost everytime I go in to the store and was constantly doing it o a daily basis. He needs to be sued first and foremost but as well he needs to be addressed for his nonsense and the damages done as well as the nonsense he's needs to be fired for. I have been talked to disgustingly with him cussing at people showing he's not meant to work let alone be in society with people. This trash belongs isolated at a mental facility wt hiw he talks to people and its sad that he's still working there. Two things need to be addressed this worker jarvis and a nother security had been vulgar and sad I now they approached me and how this person thought they were going to actually present themselves by first approaching harrasing for no reason but thn creating a fake story to make things up but it's clear they lied and made it up becsuse he walkng around andd he was hsrrassing me out of nowhere with other customers he left he came harrasing me for no reason and he has no point being around me when he left them and showed how desperate and weird he is to hsrrass someone and bother them. After wards he tried to pull this same lie and create a false thing on me. Which is what he did before but the manager denied it snd said it was not acceptable and talked to him because he was wrong in his approach and was horrendous in his behavior. This was a false ban and he created a false maxe up story to do it after I told him to leave me alone. He has problems the manager saw this and so the ban was a no go and said it was wrong of him. This person was wrong to be still employed in my opinion. He was knowing thst and I haven't dealt with thst because of it. It's been several months and I had come back but bow this jarvis guy is there but not the other manager. He is of course mad and holds a grudge and now of course laid a false ban again but no one is now there to tell him no. I came into store with him rushing to me harrassing me again and told me this. I want to file a lawsuit for defamation of character harrassment and damages lost from from no access to buying product for my business w loss of profit of my income. This person needs to b addressed and fired st the least it's appalling and unacceptable. His name is jarvis and supervisor at 19350 nordoff way, Northridge, CA 91324. In going to have securoty footage and witnesses testimonies from my friend who saw everything and several employees who witnesses him set for court trial testimonies. I want to someone to address this first priority of telling this person to leave me alone, lift the ban, and don't tell me anything..

Order Number:BBY01-[protected] placed on May 5, 2023.

I am a My Best Buy Total™ member.

Washer and dryer were delivered after two no-show appointments and one cancelled appointment without install kits. I had to buy a second washer install kit to get the washer installed. My installer could not install the dryer completely because of the missing Steam install kit - Smart Choice - Steam Dryer Installation Kit - Stainless steel Compatible with most steam washers and dryers; braided stainless-steel construction; resists up to 125 psi; includes 6' fill hose with 90° elbow, 1' fill hose and Y-adapter Model: [protected] SKU: 3762114. I contacted customer service on 7/10, gave them the SKU, and two days later they dropped off the missing washer hose kit, not the steam install kit.

I spent two hours on chat with Best buy today. Two separate sessions. Neither could help me. One said they were escalating the situation and I woudl hear back from someone today. Still nothing. The other told me I needed to contact Geek Squad customer service, which I did, they couldn't help either and cut off my chat without helping at all.

I purchased a laptop that came with a one-year service plan and on top of that purchased what I was told was two-year service plan. On June 30, 2023 my account was zapped for an additional 216.49 which when I called was told that for the next year. Why in God's name would I buy a year's protection plan on a computer that came with a one-year protection plan that makes zero sense. I either expect the protectional plan to be reinstated for the remaining year to end June 2024 or I will take this to the BBB, the FTC and whoever else I need to notify about this incident. I DO NOT appreciate being taken advange of and will not stand for it;

Order #[protected]

Best Buy you have stolen my package by requesting UPS to not allow my delivery and ask UPS to return package. UPS simply would have called to request apt number in which the Best Buy representative failed to attach to my order after I confirmed this with then 7 times over the telephone.

I am now without the product while my money is stolen by Best Buy as best refused to refund me until the package that Best Buy requested to be returned to them arrives back to warehouse.

This is fraud. This is stealing my money. Refund me immediately. This will be reported to the attorney general today in Minnesota.

This is absolutely no logic beyond holding my money for a product that Best Buy refused to allow to be delivered to me. UPS was 10 minutes away from my location delivery, on way out ti delivery, when Best Buy directed ups to return the package instead to allow the delivery.

All that was to be done was by Best Buy was use the telephone number on account to call have UPS reach to get the apt number. Nevertheless a Best Buy representative failed to entire my correct address while stealing my money for an undeliverable product.

There is absolutely no logic beyond I as the customer pay for this huge unprofessional error on behalf of Best Buy, while stealing my funds in the process.

This is theft and I am taking full action against Best Buy. Best Buy you owe me $1,068.00.

I demand my money back immediately.

Mr. Romano

I went into store and wanted to buy a gaming monitor for a expensive pc I purchased. I wanted it overnight shipped. The salesman completely shipped my monitor to some address that wasn’t mine. I called best buy online customer service and they sent me a email back saying they have proof the product was dropped off at front door. Yeah it was dropped off at some random persons front door that didnt make the purchase. I have no idea how he chose a addres that wasnt mine but I was told in the end I would

Not be receiving another shipment to the address where I actually

Live. Nor would I receive a refund. I’m going to continue to take this as far as it goes until I get my money or my monitor that I paid for. I have included my best buy profile which shows two different addresses i’ve used before to have best buy products delivered. Neither of them are the address they shipped the

Product I paid for to. I also included the email from customer care telling me they won’t refund me because they have proof it was dropped off at some other persons home. Not my home. So it doesn’t even make sense.

I have repeated my story numerous times in order to get the issues resolved and I am just tired with no results. My name is Traci Peterson and phone # [protected]. If you care about your customers, I expect some type of response!

My email address is tpeterson.[protected]@gmail.com. I don't know what numbers you need but I purchased these items from the Dayton Mall location in Dayton, OH. I know you can pull up my information through my phone number. Dishwasher and stove left in the middle of my kitchen when I paid for installation and taking the old one's away.

I ordered a desk for delivery and I thought I was ordering it with Assembly as I am a total tech member. It was delivered without.

I called, was told that the only way to get assembly was to re-order with assembly, and was told that a return pick up would be scheduled so the item could be returned and credited. This was never done.

The 2nd order was never delivered for some reason so I had to order it a 3rd time. The 2nd order WAS returned and credited.

The 3rd order delivered and was assembled.

I have called the 1-800 number several times and keep being told the first order will not be credited because it was delivered! OF COURSE IT WAS DELIVERED! It was also scheduled for a pick-up per your company and WAS picked up! I want my money back!

I am good customer...I buy lot from BEST BUY. I am SHOCKED that you guys are going to give me this much hassle over a $300 desk when I have bought ,TV's, fridges, Dishwashers, grills and more from you. I guess you are telling me to shop at other stores.

I purchased a TV for $999 (BBY01-[protected]). It was delivered and the next day advertised at your store for $799. I called and the agent said yes they would adjust the price. I waited for some time and he finally told me he was having trouble so he was going to refund the original price and re-order the TV at the new price. I said it was odd, but ok as long as I didn't get another TV. He laughed and assured me I wouldn't. So I had to ok the purchase of another TV with another charge to my credit card [protected]). Now I'm getting emails about a delivery of another TV and I was never rebated for the first one. It's a nightmare. I do not want another TV and I want the price adjusted. I've been online with your agents and now on hold for at least an hour.

We were supposed to have our refrigerator and stove delivered yesterday, 7/1/23. Times given were 10-2: 11-1: then on the way 4pm. At 5:10 we received a message that they couldn't deliver our appliances. The text told us if we wanted to cancel our order here is the number to use. Very poor customer service!Since the early morning , the fridge was empied & disconnected as well as our gas stove. I tried calling the store to find out what was going on, I was not allowed to speak to anyone in the store. WhenI spoke with someone today, I was told that the earliest date to deliver my appliances was 7/7/23, which is totally unacceptabe. I should have been the first delivery for today's schedule. We need our appliances.