Best Buy
reviews and complaints

i ordered this product on the 8th of June 2023 as i had unfortunately had mine stolen from me... in the interim while waiting for my new phone to arrive I've had to place/receive quite a few important phone calls (i.e Primary health care network to see a specialist and receive enough income to survive, i have to move on the 1st but cannot call any places or friends for a ride, also cannot receive job call backs) and just generally inconvenient for me

i have just suffered a pretty savage trauma and have a lot of PTSD that im trying to get over and now i have to deal with this none sense and i have been patient until today.

the phone arrived on the 19th of June which is completely insane given todays tendencies and how common ordering online is so that was already aggravating but i was fine with it because at least i had my phone and i had to do an update... only a basic routine software update and it stopped working. that was after a day maybe 2 so i reached out to the cs chat and was told to email the seller about it because i guess its not her friggin problem so she just pushed past me as just another number in the queue. regardless of feeling as though i was being brushed off i took her advice and sent the email i think on the 21 st or 22nd it is now the 25 and i still have no [censored]ing phone and no friends or family to help me out in my current situation so i obviously start another chat with a representative. and that was the last straw .

his name is in the attachment of course, he was dismissive, unprofessional and couldn't care less to help my situation or even attempt a solution for me because he has no regard for the fact that he is customer service not customer director.

and so i feel like i need a bit of encouragement to not go and boycott and tell anyone and everyone about the service i got from these kids that get hired with attitude of entitlement .

hope i hear back soon though i doubt it if this whole experience has shown me anything you guys do not give a [censored] ... so ill have a horrible time jobless, without medical attention and without a home and still wait for a [censored]ing phone

I purchased a Dell monitor in November 2022 but stored it unopened until recently. When I finally opened the box, I discovered that the screen was cracked. I understand that it's been over 6 months, but I had expected the item to be in good condition since it was sealed. I visited the Best Buy store in Jersey City today for an exchange, but they declined due to the time elapsed

I purchased a Total Tech package with Geek Squad that included a warranty on all devices purchased at Best Buy. I had 5 devices under warranty. In March 2023 I received a fraud alert from my bank that questioned a charge from Best Buy.

I wasn't sure if the charge was legitimate, so I called Best Buy to be sure before I declined the charge. Best Buy informed me that my Total Tech package was in good standing and that the charge appeared to be illegitimate. With that information, I declined the charge.

3 months later I tried to use Total Tech to service one of my devices. At that time, I discovered that my Total Tech had been cancelled along with all of my warranties due to non-payment. I explained to the agent what happened and was informed that Total Tech does not offer those warranties anymore and therefore they cannot reinstate them.

I lost my warranties because of wrong information from Best Buy. I did not receive any notification that my Total Tech was cancelled and did not have an opportunity to rectify the situation.

I recently purchased 2 Canon 240XL black ink toners for my MX 472 Canon Printer from BestBuy CA. The cartridges were marked as such, but unfortunately, they were nothing like the actual Canon cartridge required by our printer. This was quite frustrating, especially considering BestBuy CA's policy of no returns and no refunds on ink cartridges that have been opened. I mean, seriously, how daft can you be? Do you think we, the customers, are that friggin dumb? EH! You bamboozlers! You took my money, sent me fake products, and then had the audacity to state in small print that you do not take open ink boxes for return or refund. What kind of business practice is that?

So, now I am stuck with two non-proper, non-functioning, and improperly labelled black ink cartridges that were mislabeled, likely on purpose. This is tantamount to fraudulent business practices, and I am not going to stand for it. These sent items could likely fit the bloody man in the moon's printer, but they sure as hell do not fit mine. I demand that the company that you have signed agreements of business with take these bloody products back and return my money to my TD Visa Card. I am also contacting the Better Business Bureau to report your underhanded and shady practices in dealing with now x-Best Buy customers. You can be sure that I will tell them the entire fraudulent details of your business practices.

In conclusion, I want my money back, and I want it now. Your thievery will not go unnoticed, and I will make sure that everyone knows about it. Shame on you, BestBuy CA. Shame on you.

Sincerely,

William Kirkey- Kingston Ontario

I recently had an experience with Best Buy/bestbuy.ca that left me feeling quite frustrated. I had my eye on two ASUS flip Chromebooks that were on sale for $199, which was a great deal considering they were originally priced at $410. I quickly added them to my cart as I needed them for my children's online learning. However, as I was processing my payment, I received a notification that the Chromebooks were out of stock. I was disappointed but understood that these things happen.

The next day, I decided to check if the Chromebooks were back in stock and to my surprise, they were! However, I noticed that the "Extended Boxing Day Sale" had been taken down and the Chromebooks were now back at their original price of $410. This didn't make sense to me. If Best Buy had the product available, why weren't they honouring the sale that was originally there the day before?

I decided to speak to someone in their online chat function to see if they could help me out. Unfortunately, the person I spoke to wasn't very helpful. He suggested that I purchase the Chromebooks at their original price of $410 and if they went on sale in the next 30 days, I could get a price adjustment. This didn't seem very logical to me.

Overall, I was disappointed with my experience with Best Buy/bestbuy.ca. It felt like a shady move on their part to change the sale price based on the volume of sales. I don't think I'll be shopping with them again in the future.

So, I was trying to order a PS5 from Best Buy Canada, and boy, was it a hassle! They messed up my postal code by putting an "o" instead of a "0" (who knew that could even happen?), and as a result, my order got cancelled. They did admit that it was their mistake, but the solution they offered was a measly 10% discount if I reordered the item that was out of stock indefinitely. What good is that?

I've spent a good 5 hours on the phone with their customer service reps, who were all very nice, but unfortunately, they couldn't transfer me to a supervisor or let me call in directly. They said I had to wait for a supervisor to call me back, but guess what? They never did! So, after waiting for 25 hours, I had to call them again and waste another customer service rep's time. It's frustrating that there's no way to talk to a supervisor directly, and I can only assume that they oversold the PS5 and cancelled a bunch of orders to make up for it.

If they had the exact number of items they sold (which apparently "sold out" within minutes), they should be able to reattach my order to my account once they realized their mistake. But no, they say that's not possible, and I can't even be in queue to get the next available one due to a cancellation. It's all very fishy.

Honestly, I don't think I'll ever order from BestBuy.ca again, and I strongly advise anyone reading this to think twice before doing so.

I recently purchased two charger cords from BestBuy CA on February 14th, 2020. The charger cords were # *** MD819AM/A APPLE LGT USB 2M, which I bought because I charge my cell phone every night and 1 to 2 times during the day in a month. I needed a 2-meter cord to make sure it would reach my phone. However, on the second charge during the day, my charger cord stopped working. I tried to call BestBuy Orleans four times, including the Geek department, but no one answered. I also tried to contact them online, but I didn't get any results.

On May 26th, 2020, my wife and I went to BestBuy CA to buy an IPAD and an Air Fryer. It was the perfect time to exchange my charger cord. However, the store manager, Tyler, refused to exchange it. He said that the store was open on March 14th, and I should have come then. I explained that I called four times, but Tyler said that their phones were not available. My wife and I are both over 70 and have medical issues. We only go out 1-2 times a month for urgent purposes, and we were not going to drive to BestBuy just to exchange a cord that cost $39.99 plus taxes. Our lives are worth more than that.

I tried to reason with Tyler, but he was not helpful. I was holding the Air Fryer ready to pay, and my wife wanted to wait for the IPAD. I told Tyler that we were not going to buy the Air Fryer, and I would give BestBuy a "good" review, which I am doing now. I left the fryer on the counter and left. When my wife turned her head, she saw Tyler dropping the fryer on the floor very aggressively. It was very unprofessional.

In conclusion, BestBuy CA did not have any interest in helping us. After that episode, BestBuy is the last store on earth we would go back to. The receipt number for my purchase was [protected] ***011, and I made the purchase on February 15th, 2020, at 16:57 hrs.

I recently had an experience with BestBuy CA that left me feeling frustrated and disappointed. I had to return an Nvidia Shield Pro and the girl who helped me printed out my return receipt and stapled it together with the original receipt in a thick paper sandwich. When I got home and removed the staples, I realized that she had not refunded me for my 2 year geek squad warranty and had not refunded me enough on the taxes. It was a hassle to try and get this resolved because I couldn't call the store directly and had to go through an ineffective corporate call center. I should be able to call the store directly to resolve any issues.

After being directed to contact Geek Squad, I was given a number to call. When I called, I was told that I had to go back to the Chatham store to get my money back. This was frustrating because gas prices are high and it was a 40 minute round trip. On my third trip to the store, the girl who helped me didn't even offer an apology or any kind of compensation for the inconvenience. This lack of customer service and training is unacceptable.

To make matters worse, when I walked by the workers at the Chatham store, they were all hanging around in groups of three, playing on their phones and not offering to help me. This made me regret the $10,000 LG TV I had bought from BestBuy CA. I am done buying anything from BestBuy CA and will be taking my business elsewhere. It's a shame that such a large company can't provide better customer service and training for their employees.

I bought a new computer from Best Buy in Newmarket back in April of this year. Unfortunately, in July, it stopped working altogether. I immediately contacted the Geek Squad service and explained the issue. They advised me to bring it to their location in Newmarket, Ontario, and assured me that they could fix it in just two hours. However, when I arrived at the store, the Geek informed me that they would have to send it out for repairs, and it would take three to four days to get it back.

I waited patiently, but after a week, I still hadn't heard anything from them. So, I decided to go back to the store on July 29th to check on the status of my computer. Unfortunately, the staff informed me that it was not yet ready and that they were just about to call me. I was frustrated but decided to wait a little longer.

On August 11th, I went back to the store again, hoping to finally get my computer back. However, to my surprise, they hadn't even started to look at it yet. I was furious and demanded to speak to the manager, DJ. Unfortunately, he wasn't available, so I had to deal with another manager instead. He called the repair depot and promised me that I would get a new computer as soon as they received the damaged one back in two or three days.

Finally, on August 17th, I received a call from the store informing me that my computer was ready for pick-up. I rushed to the store, but when I got there, the Geek told me that my computer was not yet ready and that DJ had to approve it first. She called him on the phone, but he didn't show up for 42 minutes. I was frustrated and annoyed, but I waited patiently. However, DJ never showed up, and he didn't answer his phone when the Geek tried to call him several times.

Finally, the Geek got another manager who approved the exchange for a new computer. However, the new computer was a different make, and it didn't include Office 2019, which had been installed on my old computer. I was extremely disappointed with the whole experience. Dealing with DJ and his staff was very aggravating, time-consuming, and showed no consideration for the customer. If I could, I would give them a "0" rating.

Overall, my experience with Best Buy was not a pleasant one. While I appreciate the efforts of the Geek Squad, the lack of communication and poor customer service from the staff, especially DJ, was unacceptable. I hope that Best Buy can improve their customer service and communication in the future to avoid similar situations.

So, I was really excited to order an IPad from Bestbuy.ca for my Mom as a Christmas gift. I placed the order in November 2020 and was eagerly waiting for it to arrive. However, things didn't go as planned. I received a message from Electronics_Canada (Giftmasters Inc), the seller, on Dec 1 & 2 and 6th, saying that their inventory system had messed up and they couldn't supply me with the IPad I ordered. They offered to sell me a more expensive one, which I declined.

On Dec 8th, I logged onto the website and saw a message from E_C, but at the same time, the website showed a tracking number for the IPad. I was confused and wrote a message to them asking if they had shipped me the IPad or not. They responded on Dec 9th, saying that they had received a shipment and that the IPad had been shipped to my Mom. I had a tracking number, which I watched closely, and could see that the package was delivered to my Mom on Dec 16th.

However, when my Mom opened the package, she found a cheap Christmas ornament instead of the IPad. I was shocked and immediately reached out to Bestbuy.ca. Their response was, "I am so sorry about that. I have contacted the shipping department and opened an investigation, but in the meantime, please send it back using the prepaid shipping label attached and print and include the attached RMA form in your return package. Once received, a full refund for your order will be issued."

I was really disappointed with their response and asked if there were any alternatives or a person I could speak with. Their reply was to ship the ornament back to them, and then they would refund my money. I asked again for a person or number where I could speak with someone, but they just told me to return the item. I also reached out to BestBuy, and their response was the same.

This has been the worst internet transaction I have ever had. They don't even care about fixing their mistakes. They do not care about their customers and hide behind a website where you can't speak with a person to get any resolution. I would never use Bestbuy.ca again, or they will ruin your special occasion.

I gotta say, I had a pretty rough time with Best Buy. I ordered 5 things from them and it was a total nightmare. They shipped each item from a different store or provider, which was a real pain. Three of the items were from Best Buy directly, but the other two were refurbished and came from different places - one from Amazon and the other from some other company.

I ordered as a guest at first, but then I made an account so I could track my packages more easily. But when I signed in, I couldn't find any proof of purchase or order information. I had to contact customer service just to make sure my order had actually gone through. They told me I could only access my order as a guest, which was kind of annoying.

I was buying these things for work, because my company had set up a reimbursement program for ergonomic equipment since we're all working from home due to COVID. But when I asked for an invoice or receipt so I could get reimbursed, they told me they couldn't provide one. Each item was shipped separately and had its own receipt, which was a huge pain. I mean, Amazon can ship stuff from all over the world and still give you one receipt for everything, so why can't Best Buy?

I talked to customer service a bunch of times and they were no help at all. They kept disconnecting me or ignoring me, and when they did talk to me they treated me like I was an idiot for asking for a simple invoice. I don't care where the stuff comes from or who the company is - if I buy it all at once, I should get one receipt for everything. It's just common sense.

Honestly, I would recommend going somewhere else. I'm never buying from Best Buy again. Save yourself the headache and go with Amazon or some other reputable company.

I recently made a big purchase from Best Buy Canada, including a fridge, stove, dishwasher, and washer/dryer. I was assured that if anything went wrong, they would make it right. Unfortunately, when the dishwasher arrived, it was scratched.

To make matters worse, my appointment for delivery was scheduled for yesterday between 8 and 11am, but the delivery team never showed up and didn't even bother to call me. I had to pay a technician out of pocket for his wasted time, and I lost a whole day of work waiting for the delivery. When I called Best Buy at noon to find out what was going on, they had no idea and promised to call me back within 24 hours. They never did.

After spending close to an hour on the phone with various managers, I finally found out that the delivery error was Best Buy's fault because they didn't put the right information in for delivery. They offered me a $100 gift certificate as compensation, which I found insulting given the amount of time and money I had already wasted. I asked them to send a technician to install the dishwasher since I had already paid one out of pocket, but they refused.

I am extremely disappointed with Best Buy's customer service so far. They have wasted my time and money, and now they expect me to waste another day waiting for them to make things right. A $100 gift card is not enough to compensate me for all the trouble they have caused. I have asked them to do the right thing and send a technician to install the dishwasher, but they have refused. If I don't hear back from them by Monday, I will have to do a stop payment and ask them to pick up all the items and refund what I have paid so far.

On a sunny Sunday in August 2019, I decided to order the Salmans X-60 watch Fitness tracker from Best Buy CA's website. The product looked great and I was excited to receive it. However, the watch arrived 15 days later and I was disappointed to find out that I couldn't track my item. I decided to send an email to Best Buy to inquire about the delay. The response I received was not what I expected. The email stated that the delay was on Canada Post's side and that the delivery was expected on Friday, August 23rd. Best Buy offered me a 30% discount if I removed my negative feedback rating. I felt like I was being blackmailed and decided to wait and see if I received the watch on the 23rd.

On August 21st, the watch finally arrived, but it was not what I expected. The product sent from BANGWEI was of poor quality and did not function as advertised. I couldn't even pair it with my phone. I decided to contact Best Buy again to return the product. The response I received was even more disappointing. Best Buy asked me to keep the watch and remove my negative feedback first. They offered to refund 50% of the amount, but if I wanted to return it, I would have to pay a return fee. I was not happy with this response and decided to return the product.

As of today, I have not received the 30% or 50% refund. I am not too bothered by it, but I am disappointed with Best Buy's customer service. When I buy something and want to return it, I expect to be refunded in full. I understand that things happen, but I was not happy with the way Best Buy handled the situation. Asking me to remove my negative feedback in exchange for a refund was not acceptable.

As a result of this experience, I have decided not to shop at Best Buy again. I am in need of a new laptop, but I will not be purchasing it from Best Buy. I hope that Best Buy can improve their customer service in the future and provide a better experience for their customers.

I purchased a 75" Sony TV from the Best Buy store in Salisbury, Md. I also purchased the Totaltech service. I was told by associate Chelsea W (who was excellent) that it would be a week before I would get it, which was fine, but because I purchased the Totaltech service, the TV will now be delivered on July 14th. This I have a problem with. I think something should be done about the delay in getting the TV.

Thanks,

Mike Spear

Watch out for these big box stores and their "computer fixers." I've had nothing but trouble and a ton of mistakes on their part. Recently, I brought in my computer because it was having trouble starting up. It seemed like there might be a bug or something causing the issue.

I use my computer mostly for work, so I have up-to-date virus protection installed. However, I have had infections in the past. My job requires a lot of internet research, so I might be more susceptible to certain types of infections.

The last time I had to take my computer to Geek Squad, the Agent told me it would take about three days to clean up and return the computer to a usable state. Unfortunately, it took over seven business days to get my computer back. The original quote of $149.99 turned into $349.99. In the end, I got my PC back, late and over budget. They told me I needed a new hard drive.

Once I got the computer back, I still had issues with the new operating system installation. Apparently, once they installed the operating system, they left a few issues unresolved. My computer was missing data, starting in a weird mode that I couldn't get out of, and it was incredibly slow to start and restart.

I started looking at reviews of Geek Squad and found this site. One user suggested SecureRemoteSupport as an alternative to Geek Squad. After doing my research, I contacted them to repair my still broken machine. After a brief diagnostic period, which I didn't pay for, they informed me that there was nothing wrong with my old hard drive and that I had been scammed by Geek Squad. John was able to get my computer up and running using the old hard drive and, after a few hours, removed the infections from the PC. I didn't lose any data, and I didn't have to reinstall any programs. Additionally, John offered me lifetime protection software for the computer. While expensive, it is guaranteed. Geek Squad won't do that.

I went back to the Best Buy Geek Squad and spoke to the manager, explaining the entire situation. I offered up the invoice and diagnostic paperwork from Secure Remote Support, and they decided to give me a full refund. I did have to threaten a chargeback with my American Express. I also returned the hard drive that the Agent said was absolutely necessary for my machine.

Most interestingly, while I was waiting in line to speak to a manager, there were approximately six other customers in front of me. Most of them were complaining about issues and problems that weren't related to the computer. It sounded like they were experiencing similar issues to me. After reading some of the reviews related to them, I'm not surprised there are this many problems with this service. I won't be using the Geek Squad in the future, and I suggest you don't either.

I went to Best Buy's website, bestbuy.com, to purchase a gaming chair on July 14, 2022. The chair cost me around $250, and my order number was BBY***. Unfortunately, my order arrived five days late and was damaged. It looked like the package had fallen from the third floor, and the chair leg was sticking out of the package and chipped. I immediately contacted Best Buy's support page via chat to request a return and refund. The representative gave me two options: print a label and drop off the chair at a local UPS store or bring it to the nearest Best Buy store. However, neither option worked for me. I explained to the representative that I had recently had back surgery and could not carry anything heavier than 15 pounds, and I did not have a printer to print a label. The representative was very understanding and arranged for UPS to pick up the chair within five business days.

However, the pick-up never happened. I contacted Best Buy again after a week, and the representative told me to wait 48 more hours to get confirmation from their manager to schedule a pick-up with UPS. I waited another 72 hours, called again, and they asked me for another 48 hours. This same thing happened twice more. Finally, they gave me the tracking number from UPS and said that it was for pick-up and to call UPS to find out when they would arrive. I called UPS, and they told me that Best Buy had paid for the delivery but not for the pick-up. I called Best Buy and explained the situation, but they gave me the same options again. I explained that I could not deliver the package, and they said they would arrange the pick-up with UPS. This same story repeated, and UPS told me that Best Buy never paid for the pick-up. Eventually, when I contacted Best Buy about it for the tenth time, I was told by the representative that they were issuing the refund but would still attempt to pick up the chair.

Today, four days after the promised refund, I contacted Best Buy via chat again to request confirmation that the refund had been issued. However, I was told the same thing again: first, give them the chair back, and then they would issue the refund. When I asked why Best Buy kept telling me that the pick-up was scheduled when it never was, the representative simply told me to call their support team. However, I had already called them three times, and they could not explain why.

It has been almost a month now, so I asked my neighbor to help me load the chair into my car, and I am taking it to the Best Buy store myself. I hope they will issue the refund, but I am starting to doubt that they ever will. I will make sure that not a penny from my pocket goes into Best Buy's coffers. I hope they go bankrupt soon!

I recently bought a new laptop from Best Buy in early November 2019. The young man from the geek squad recommended the HP Laptop 15-DY0013DX. However, I have had to return to Best Buy three times in a little over two months. I don't use the laptop every day, only every couple of weeks due to my schedule. Yet, each time I use it, the machine freezes and won't let me log out or go to a different page or application. When the machine isn't freezing, it opens a different page as the home page, even though I have set Google as my home page.

The first time I went to Best Buy, I was told that it was a fluke that the laptop froze. The young man corrected the home default page so that it would open to Google. He also put the Chrome icon on my desktop since it could not be inserted into the shortcut bar at the bottom of the page. However, there was no explanation as to why the computer would not open in Chrome or allow for the icon to be posted to the taskbar.

A few weeks later, I returned because the computer would not accept the Wi-Fi at my house and it froze. The gentleman at the geek squad desk was able to get it to function and had to reset the default page on the internet to Google because the internet would open to several different pages in one sitting, such as Bing and Yahoo. Again, there was no understanding as to why the machine froze, and of course, it did not freeze while at the store.

Today, the laptop froze again, and again there was no idea as to why a brand new laptop would freeze. The gentleman at the store tried to be helpful but could not explain why it froze and went on to try and sell me coverage for the software. He explained that for $200.00 for one year, he could send it out to see why the machine froze. This is a brand new laptop; it should not freeze while being used. Again, he had to reset my home default page because it would not open to Google. Yahoo was the preferred page today.

Worse, he explained to me that had I returned my laptop before the 14th of January, it would have been replaced with a new laptop. So in the meantime, I have a brand new laptop that is garbage because it does not work. No one in my previous two visits to Best Buy thought to tell me that I could return the damaged machine for a new one. I am told today on my third visit, and I believe that I was told only because the time to return the garbage product has expired. Yet, Best Buy was trying hard to sell me their $200.00 software coverage. I do not know who is taking advantage of me more, Best Buy or HP.

This garbage laptop should be replaced with a new one. It is hard to believe that a new laptop barely used to cause so much headache and frustration. I have not visited a Best Buy store so often as I have in the last two months. I have been duped by Best Buy and HP. Beware if purchasing an HP laptop and the geek squad's lack of disclosing the ability to return a new damaged laptop until the return period expired.