Menu
Login
Best Buy delivery TEAM never showed up and never delivered TV to my doorstep let alone "inside" my apt for "in-home" delivery. I left WRITTEN DELIVERY instructions during check out online process to make sure they deliver the TV INSIDE the home and put the exact apt number for the delivery bc I am a disabled person who is home-bound. I even got a verbal confirmation from a Best Buy customer rep the day before my 4hr delivery window time & the rep said, “Dont worry they will deliver it inside your home, unbox the TV & plug it in to make sure it turns on & works before they leave.” That did not happen. Plus, Besr Buy website advertised “IN-home delivery” AND delivery team IGNORED specific delivery instructions TO DELIVER INSIDE TO EXACT APT NUMBER and to not leave it elsewhere. If Best Buy would have been honest to say “We do not deliver & bring the TV into your home” then I would have never purchased from Best Buy bc IN-HOME delivery is an important & necessary service for a disabled person. When I contacted Best Buy numerous times to tel them I never received the TV, no one would help me reschedule for a new delivery for the undelivered TV. I asked to talk to a manager or supervisor multiple times, and each time, a customer service rep said “Someone will call you in 30 min.” But no one called me all 3 different times I asked to talk to a manager. Bc no one will reschedule the delivery to send out the TV that I already paid for, I had to call back to request a refund for the non-delivered, missing/stolen item and no one at Best Buy would refund my money for missing TV. So currently I have no TV & no refund. Best Buy made false advertisements & promises of in-home delivery, never gave the customer the TV into her home or at the least next to her door. No delivery person ever knocked on my door. No delivery person rang my doorbell. They never called and talked to the customer to tell customer when they are coming.
Instead, the customer service representatives repeatedly said they would deliver the TV that day and even left a voicemail by the customer service rep to keep my phone next to me bc delivery ppl will be calling me BUT NO ONE called and delivered my TV even though I waited from 8:30am to 7:30pm. Finally a customer service rep said they stop delivering at 7pm and never offered to reschedule my TV delivery. So I have no TV & Best Buy kept my money & wont refund even though I did ask for a refund for the non-delivered TV. Best Buy caused undue stress & did not honor their own advertising for “IN-HOME delivery.” Not delivering the TV inside the home and not refunding my money, is dishonest consumer business practices. Best Buy makes it difficult to talk to any managers to resolve the problem and they make it even harder to get a refund for services not rendered. Highly disappointed.
If u are a disabled individual who rely on in-home delivery services, Best Buy is not recommended bc they will not honor their own advertising for “In-Home delivery” services. Best Buy makes false promises & false service claims and do not deliver.
Claimed loss: Trying to get refund for missing TV or get reschedule for delivery BUT NO ONE at Best Buy will help with any resolution.
Desired outcome: Deliver the missing TV to inside the home as promised OR please refund the full paid amount.
The Geek squad delivery TEAM never showed up and never delivered TV to my doorstep let alone "inside" my apt for "in-home" delivery. I wrote WRITTEN DELIVERY instructions during check out online process to make sure that TV is delivered to INSIDE my apt bc I an physically disabled person who depend on IN-HOME deliveries for everything, including in-home delivery of groceries & water, etc. Best Buy advertises as “In-Home delivery” but DOES NOT HONOR their own advertising words. I would have never purchased the TV if they truthfully told customers “We will not put TV inside your home.” The delivery team read the written instructions that TV must be dropped off inside apt, they blatantly ignored specific delivery instructions. The delivery men, Hermel Adan & Rebollebo Troya, refused to deliver TV in home and then preceded to dishonestly tell Best Buy dispatcher they are on their way ALL day & night long and went so far as to falsely put in my online order acct that the TV will be delivered at “12am” midnight, even though all Best Buy customer service reps said they stop delivering at 7pm. The lengths these men went through to pretend like they would deliver TV to inside the home, BUT purposely never showed up & had no intentions of delivering TV inside home EVEN AFTER learning the in-home delivery is needed for this particular customer bc this customer is disabled, is by far beyond unprofessional and simply put cruel intentions towards the customer. They never delivered my TV, I wasted an entire day asking numerous Best Buy customer service people where is my delivery, to which none were able to confirm an actual delivery time window of arrival. Now I have to waste another day asking for my money back for NON-DELIVERED, missing/stolen item. I fear they will not refund or provide any help, bc that’s was the same before of no service and providing no help for their falsely advertised “in-home delivery” service for their TVs and other large appliances. Highly disappointed with the wasted time, lack of service, lack of communication, lack of customer service for “in-home delivery” which is a service they do not provide and I was mislead into buying a TV that would not be delivered to INSIDE my home.
What’s more ironic is that on the online Best Buy acct under “purchases” they put in writing thar if the purchaser does not want the delivery people to “go inside the home” during delivery and would “instead” like the delivery people to leave the item elsewhere like next to front door or inside a garage, the Best Buy website literally says “contact delivery Agent” so thar they can deliver item to a different location “instead of in the home.” Unbelievably false information and misleading the customer even based on their own typed words on their own Best Buy website.
If you are a disabled person who requires “in-home delivery” services, Best Buy is not recommended to suit your needs as they will NOT do in-home deliveries for large TVs.
