Menu
For Business Write a review File a complaint
Better World Books Customer Service Phone, Email, Contacts

Better World Books
Reviews and Complaints

www.betterworldbooks.com

Learn how the rating is calculated

2.5 17 Reviews 22 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Better World Books Complaints 22

ComplaintsBoard
P
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Better World Books Sales Practices

Don't buy from Better World Books! I bought a much needed text book. They sent the wrong edition. When I contacted them, they didn't have the edition they advertised and told me to send back the book BEFORE they would refund my money! They are schamers! They advertise a popular text book, send you an outdated text, refuse to refund your money until YOU, at your own expense, return the unordered book. WHAT assurance do I have that they will EVER return my money?
Pua

Read full review of Better World Books
Update by Pualani
Apr 06, 2010 4:35 pm EDT

Your English grammar needs help - so don't throw stones!

Hide full review
ComplaintsBoard
W
12:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Better World books, only gives like 5-10% of revenue to to non profits that supposedly help fund literacy programs, sounds good right? Now go to your local friends of library and find that all the good books for sale, are gone or have been priced up. It's because betterworldbooks takes the used books fron the friends of the libraries bookstores (for free...

Read full review of Better World Books and 10 comments

Better World Books Reviews 0

Looks like Better World Books has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Better World Books, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Better World Books

Screenshot Better World Books
Better World Books is an online retailer that specializes in selling new and used books. The company was founded in 2002 with the goal of promoting literacy and sustainability by providing affordable books to people around the world. Since then, Better World Books has grown into a global enterprise that has sold millions of books and raised millions of dollars for literacy initiatives.

One of the unique features of Better World Books is its commitment to sustainability. The company collects books from a variety of sources, including libraries, bookstores, and individuals, and then resells them to customers around the world. By doing so, Better World Books is able to keep millions of books out of landfills and reduce the environmental impact of book production.

In addition to its commitment to sustainability, Better World Books is also dedicated to promoting literacy. The company partners with a variety of organizations to provide books and educational resources to people in need. For example, Better World Books has donated millions of books to libraries and schools in developing countries, and has also provided funding for literacy programs in the United States and abroad.

Better World Books offers a wide selection of books, including textbooks, fiction, non-fiction, and children's books. Customers can choose from new or used books, and can also purchase audiobooks and e-books. The company offers free shipping on all orders within the United States, and also ships internationally.

Overall, Better World Books is a unique and socially responsible company that is committed to promoting literacy and sustainability. With its wide selection of books, affordable prices, and dedication to social causes, Better World Books is a great choice for anyone looking to buy books online.
How to file a complaint about Better World Books?

Here is a comprehensive guide on how to file a complaint against Better World Books on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Better World Books in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Better World Books on ComplaintsBoard.com.

Overview of Better World Books complaint handling

Better World Books reviews first appeared on Complaints Board on Jul 2, 2009. The latest review A Book Lover's Paradise was posted on Mar 28, 2024. The latest complaint Horrible was resolved on May 16, 2012. Better World Books has an average consumer rating of 2 stars from 39 reviews. Better World Books has resolved 3 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
11821 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Better World Books Contacts

  2. Better World Books phone numbers
    +1 (800) 894-0242
    +1 (800) 894-0242
    Click up if you have successfully reached Better World Books by calling +1 (800) 894-0242 phone number 0 0 users reported that they have successfully reached Better World Books by calling +1 (800) 894-0242 phone number Click down if you have unsuccessfully reached Better World Books by calling +1 (800) 894-0242 phone number 0 0 users reported that they have UNsuccessfully reached Better World Books by calling +1 (800) 894-0242 phone number
    +1 (574) 252-5303
    +1 (574) 252-5303
    Click up if you have successfully reached Better World Books by calling +1 (574) 252-5303 phone number 0 0 users reported that they have successfully reached Better World Books by calling +1 (574) 252-5303 phone number Click down if you have unsuccessfully reached Better World Books by calling +1 (574) 252-5303 phone number 0 0 users reported that they have UNsuccessfully reached Better World Books by calling +1 (574) 252-5303 phone number
  3. Better World Books emails
  4. Better World Books address
    55740 Currant Road, Mishawaka, Indiana, 46545, United States
  5. Better World Books social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Better World Books Category
Better World Books is ranked 29 among 175 companies in the Books and Magazines category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.