BidorBuy
Reviews and Complaints

Have been a loyal "Buyer" at bidorbuy (BOBSHOP) for years now and never had any issue before. 31st Jan 2024 I order and paid for 1300W powersupply from a seller. Seller never responder to any messages and requested a refund 7 days later. 3 Weeks later refund still have NOT been done & according to their customer care payment was reversed (Sorry not my problem attitude). Basically R5029.00 gone, down the drain and nobody cares.

Have been selling and buying on the Bidorbuy since the early days, 2009.

The services offered by Bidorbuy (Bobshop now) were great, sellers had the chance to offer their products (new, secondhand & refurbished) to customers.

Changes to policy mean now we have to wait for a products to be delivered to customers before funds are payed out for the stock we provided, hence Bidorbuy doesn't hold any physical stock or items but acts like a meeting place between a seller and a buyer and takes a percentage of the profit. Almost like Silk Road did, except more greedy and definitely more legal items being sold.

The cut however Bidorbuy takes out of a sale has gotten so large that making profit after shipping is very slim, and the support sellers get is limited to non apparent, the funds are kept by Bidorbuy which the buyer pays for a product, a seller has to process a payout request for the funds they are entitled to, the process is really slow but that's not the really bad part.

The worst part is a seller has to wait days to a week for the funds now, as I mentioned before the buyer has to receive the item first.

It really slows down business, limits restock capabilities and business flow and output is staggered and capped.

Ofcoarse they do not care, if you speak to their so called friendly staff they try to tell you how to run a business as if they even know how to sell anything really, which ofcoarse they do not.

They only market and advertise sellers stock, and pretend it's all theirs and take credit for it.

They are comfortable to tell you you can take your business elsewhere, it's all very disrespectful as you are the seller and they make heaps full of money but offer no real input to what decisions they take regarding processes.

The sellers are the spine of the operation, and so need to be listened to, we run the risk of damage by sending out couriers with our stock everytime, and if damage happens it is our responsibility to pay refunds or replace the products.

Many have lodged their complaints and the company does not answer or reply to any concerns and complaints by the selling community in the site, simply ignoring the problem however does not make it better nor does it go away.

Keeping stock is costly the longer it stands idle, having it leave is great but dealing with funds getting suspended is beyond infuriating and costly as it wastes so much time, and therefore potential opportunities.

The community watch only protects corporate interests and they watch over the money as it grows and gathers interest in the accounts, this is the only reason why this policy was implemented, it is not to protect buyers as the buyer protection only offers partial refunds to customers, so good luck if R15 000 is spent and only R5000 is guaranteed to be sent back.

Bidorbuy should be held accountable for shady dealings on their site, but not at the expense of honest sellers who have excellent reputation and ratings and a proven track record.

The community(sellers & buyers) must have an input in the decision making process regarding policy, no one on both sides wants to lose money, time, and be treated badly.

It's make or break for this business if they do not fix the processes, and ensure seller satisfaction it might lead to new competitors taking the entire seller database elsewhere.

I moved twice within a period of three days I have about 20 000 cds stock a lot on bid or buy, I had a few orders went through during the move and told customers as soon as I had located their stock I would post out, the guy who moved me stole a lot of boxes and threw a lot of my stuff off his trailer so when I had eventually sorted out all the cds I found some of the customers cds were not here, I told bid or buy about it eventually got it sorted out, then yesterday after the update the postage costs this morning I get a message that I had all of a sudden relisted items that I had supposedly sold to this one guy who I had told his items had been stolen? I told bid or buy bob that I havent listed anything new for the past few weeks as I was getting ready to relist them all at a lower price, then I get a tirade of emails telling me to do the right thing and send out he cds and that I had relisted them. I kept on telling them I had not listed anything for the past few weeks then get told off by their key managers that if I dont sort it out they will block me. What? Sorry, but I guarantee I never listed any of these items back on the site as I told tehm I have not listed anything for the past few weeks. Yet they still went on at me, this is not acceptable to be treated this way, I checked the items and see none of them showed I had listed them yesterday they all show they were listed in September of last year on my website, which was linked to bob, I told the key manager this, her answer was my bid or buy was never linked to a website and sent her proof, then she went quiet, I do not accept this attitude I have been selling on bid or buy for years now and now I get treated like this, its not acceptable.

Order [protected] 20 Apr 23 15:26
I have not received my order. The courier company states that the item was delivered the 2nd of May. They can not confirm who signed for the package. Their website states that they received a pin. I received no notification for a pin. I made numerous trips to our stores department to ask if they received the package. I phoned Perfect Dealz least 7 times. They assured me that they will contact me when they locate my order. At the writing of this complaint, no person has contacted me. Rocco van der Westhuizen

roccovanderwesthuizen98

Morne Van Zyl

Customer service team leader this was the most childish display of leadership bid or buyteam leaders make you pay when deffective goods are sent to you going back on there policys making diffrent rules this is bid and steal 13 years a loyal customer and this team team leader wants me to pay from 15 jan2023 is as if van zyl is mia, been to the office left messegas but I am flabergasted in this pathetic excuse...

Bought a tablet on bidorbuy s.a. on 10 Aug 2022. The company's name is Bellco SA. The advert read. Cracked screen but in excellent condition. (Excellent condition was mentioned twice in the ad and was in capitals)To me, if something is in excellent condition, it works. As I put it to bidorbuy, if one is lying in bed on a work day, sick, you'd be lieing by saying you re in excellent condition! So far bidorbuy sides with BellCo SA. I have 2 devices. Both have cracked screens but are in 100% working order. I paid R560 for it and R120 for courier. I offered to courier it myself with the same courier company (I discovered this when the device was delivered) but at less than half the price, but Bellco S.A. refused to negotiate. I have all details of advert for scrutiny. You can email me on [protected]@proton.me to verification.

https://www.bidorbuy.co.za/item/562517150/Turn_your_conventional_TV_into_a_SMART_TV_and_PC_with_this_Android_SMART_TV_Box.html

1. I originally ordered 2 tv boxes at just past 12pm Order 2091391. I saw a newer box for just R30 more and asked both seller and bid or buy for cancellation because I wanted to upgrade (which is my right as a consumer) this was done within 3 hours of purchasing actually less but anyway

2. Seller WhatsApp my husband who was at work that he will be shipping and also phone him, (I did not have an opportunity to speak to my husband about cancelations because when I ordered and cancelled Order 2091391 he was sleeping and when he got the WhatsApp I was sleeping.) Sellers WhatsApp went unanswered by my husband and Seller phoned my husband and asked if he could hip upgrade my husband did tell seller that I am not available and he will have to confirm with me, my husband was busy yesterday and did not get the opportunity to contact me.

3. By the time bid or buy responded to my message seller had already cancelled original order Order 2091391 so bid or buy could not find it

4. When I asked both bid or buy and seller to cancel Order 2091391 funds had not even cleared yet.

5.Seller went ahead and shipped his UPGRADE without confirming with me or my husband (not actually an UPGRADE as the original Order 2091391 tv box was android 10 and his UPGRADE was also android 10 same spes, I found a tv box that is android 11 that I wanted by another seller for just R30 more per box)

6.Seller had asked me to pay the difference of Order 2091391 and Order [protected] directly to his account then apparently went ahead and shipped without confirming that I will pay the difference.

7. Seller is incredibly rude

8. Bid or buy and has caused me a lot of stress as I'm not sure I will get my money back and they have not responded at all after asking seller for refund leaving the seller to handle the problem.

9. Seller gets to decide whether I can get a refund or not and how much handling fee he would charge which he decided will be 10% because he decided that the upgrade I wanted was his.

I bought two 24v/220v Inverters from seller M. Badat in October 2021. Here is what followed, since I was not prepaired to use them at all.

Order for 2 x Inverters

Wilhelm Schmidt 

9:47 AM (1 minute ago)

to BeeConnections

Hi Muazzam Badat

order [protected]

I bought these 2 inverters in good faith on the pictures on the website of bidorbuy.

It states on the inverters that 

1. It is a 2000 watt maximum 4000 watt capacity;

2. That the output waveform is a PURE SINE.

Having been in this business for 8 years I am very concerned about these inverters' capacity. And I quite frankly dont believe these statistics, they (the inverters) being so small. 

So I want to return these inverters to you and want to know if you will repay the amount I paid plus the transport cost of returning the stuff to you. This is OPTION ONE.

OPTION TWO is you supply me with written proof that you will compensate me for any and all damages and wasted time I might incur should I use these inverters. Since I think they are NOT pure sine but rather MODIFIED SINE which damages all electrical motors of fridges, washing machines and borehole pumps.

I will be using PEP, so if you can supply me with the number of a PEP store near you I will be glad.

I hope we can settle this matter without much ado. And soon.

Please respond urgently, since I need the money to shop for an inverter elsewhere.

Thank you,

Willie Schmidt

Name: Muazzam Badat

Cell Number: +[protected]

Hi Willie

Your Credit Card payment of R2,858.00 for order [protected] has been accepted by the seller BeeConnections.

Regards

The bidorbuy team

I include one email in which I tried to get some results:

23.2.22

Thanks for your email, Simone (one of the agents).

I am getting a little impatient because Badat has been dragging his feet for a long time now.

I am a Sassa pensioner and cannot afford to have almost R3000 drift around. Do you know what Sassa means? It means I get R1890 per month to live on. You see what 3000 means to me? 

I include pics that should have been on the advert also so the customer could SEE how ridiculously small the inverter is. Had I known that I would never have even thought of buying.

Many emails and calls followed.

I want a refund, that is all. But nobody listens. So I am forced to sue Badat to the small claims court since I believe I can prove that these inverters will not work as claimed. I have consulted with experts in electronics and they agree - these 'toys' as they call them, will not work.

Since they will not respond to my claims of a refund, I have no other option.

To sue him I need his work and residential addresses, and they refuse to supply me with those.

What else can I do?

The 3000 w inverter in the picture is my old one; next to it are the two new inverters (by comparison).

Thank you

W. Schmidt

I bid for the above product. I increased the bid to R2850-00 which was pushed. I watched the online auction until I slept at 00:10 on the because the online auction ended at 00:00 on the 8 May 2022 I was surprised this morning to find out that the last bid was R3005. This amount to lies and treachery

Good day,

Yesterday I made an application for an account with BidorBuy and was directed to call customer care. After answering some security questions the person that I was speaking to asked me who Luke was, astounded I realized that they were referring to my nephew who is an existing account holder. I was informed that the account would be denied due to my nephew's account and that it would be a security risk.

My frustration is that at the time of applying for the account there was no indication that if you have family with an existing account you would then be denied. What a bizarre way of conducting business. The fact that BidorBuy now has my confidential information that can be used for marketing data mining etc.

I have a concern with regards to the couch I purchased through bidorbuy brand pu leather stylish couch order number :[protected] to china mall online. Some parts have wrinkles or are wrinkling or has disinfect caused by not properly altered or something which makes the couch to looks old or as if it's a second hand item... I am not happy with the outcome and disappointed, I have sent an email on friday till today 13/12/2021 the have not answered and my whats are being ignored. What frastrate me this couch its just a month old. I paid lot of money to be treated like this

My problems with bidorbuy platform goes thus:
1. Sellers can nit be allowed to be rude to buyers all in the name of wanting stars, neither can sellers be allowed to bully or control buyers opinion, buyers should have the freedom to rate goods as their experience with a sellers service not the seller bullying and commanding the buyer to rate the positive or there will be a consequence and example of such seller is Nutronix.
Such type of brash and bullies shouldn't be allowed on a platform like bidorbuy., I as a buyer will not buy any product from such rude seller.
2. The shipping fee and charges from seller is way too high, ridiculous and outrageous. The buyer takes all the risks and the seller does nothing. So I ask where does the buyer have any benefits..? Enriching and protecting sellers and disadvantaging the buyer, how does thst make any sense..? Cos in the end these sellers are able to do business cos buyers are willing to buy. I think its time bidorbuy do something about the ridiculous shipping and extra charges these greedy sellers are putting on their price.
3. Too many fake sellers and good sold on bidorbuy at outrageously High prices..lots of discrepancies on goods sold on bidorbuy against the advertised. It time bidorbuy does something about these crooks selling a different product against the products advertise.
Buy on bidorbuy at your own risk..!

Laurence on bid or buy customer service is supposed to be sorting this but I cannot believe anyone is actually listening to what this so called person is saying in her emails to you! Unless this is sent to a superior and sorted you can say goodbye to me I will not put up with this sort of treatment. I am a pensioner who sells on bid or buy to make a living I have a very good clientele on bid or buy, ihave just come out of hospital with a mild stroke and I am not supposed to be under stress, so I do not want anything to do with this person or hear from her. My phone cuts off a lot as we have bad reception here and during a call to her she assumed when my phone went off I had blocked her as such she left negative feedback and called me a scam and a liar and childish she said she would remove the negative feedback when I posted her parcel which I did on sunday. I whattsuped her a picture of the waybill she is the liar as she did not remove the negative feedback instead I hear she says she want to get a restraining order and open up a police file against me? What's this april fools day. Sort this out please otherwise I am out of bid or buy. Karen west cd heaven

Good Day
I would like to register a complaint about this dishonest supplier. I placed the order and the wrong hat was delivered and I made him aware and sent evidence but to date nothing has been done. I am really disappointed and I wish customers could be warned not to buy from him. All the evidence that they asked for was send.

Kind regards
Zodwa

---------- Forwarded message ---------
From: Zodwa Mom Zodwa
Date: Mon, 14 Sep 2020 at 19:44
Subject: Fwd: A shipment from order #51570 is out for delivery
To: Nasir Nur from Yellow Sub Trading,

Good evening
I'm doing a follow up on this matter, kindly respond
Regards
Zodwa

---------- Forwarded message ---------
From: Zodwa Mom Zodwa
Date: Fri, 28 Aug 2020 at 14:13
Subject: Re: A shipment from order #51570 is out for delivery
To: Nasir Nur from Yellow Sub Trading

Good Day
Please find attached.
Regards
On Thu, 27 Aug 2020 at 12:39, Nasir Nur from Yellow Sub Trading wrote:
Hello Zodwa
Hope this email find you well.
Can you please email the invoice and the picture of the item.
Kindly Regards Nasir Nur Yellow Sub Trading www.yellowsubtrading.co.za
On Thursday, 27 August 2020 at 12:16:10 CAT, Zodwa Mom Zodwa wrote:
Good Day
Please be informed that I received my order with great disappointment. I ordered a beige hat and a green damaged hat was delivered.   Kindly deliver the correct colour if you don't have, black colour will be fine. 
Kind Regards
Zodwa [protected]
On Thu, 27 Aug 2020 at 07:00, YELLOW SUB TRADING < [protected]@yellowsubtrading.co.za> wrote:
The below items from your order are now out for delivery.

Out for Delivery
Hello Zodwa,

The below items from your order are now out for delivery.

Order No. #51570
August 27, 2020

Please do not hesitate to give us a call on +[protected] or send an email to [protected]@yellowsubtrading.co.za if you have any questions at all.

Many thanks,
The YELLOW SUB TRADING team

www.yellowsubtrading.co.za
YELLOW SUB TRADING
24 Mogul street
PRETORIA, GT 0002

After days of securing the order (1 from 2 available, new from Wantitall imports) and payment made I was told that this item is now "out of stock".
Customer care has told me that the comments section when placing an order should be used to firstly ask the seller whether an item is still in stock. Why would an item be listed (2 off) but they are out of stock (even now on the BorB site stock of the other item is showing. If this is the customer's duty to check stock themselves, please change your order instructions and form!
Item information
Condition: New
Location: International
Product code: B01AKJBWLQ
bidorbuy ID: [protected]

Hi Bidorbuy retracted SNC saying the accounts are linked, now my account is negative and their security team is saying they will not reimburse, meaning I have to pay that money (30k plus) for items that have not even been bought? Why? That cannot be fair honestly. Another thing is that I have sold am item, waiting for it to be delivered, now that Bidorbuy has charged me, unlawfully, I won't receive the payment, this is them taking advantage of us, benefiting from us financially in a illegal way, please assist

It is unethical to not publish the shipping cost with the cost of the item. It should also state where the items come from. Also bidding dates are not adhered to. You put in a bid for a future date, next thing you are advised that you have won and now have to pay. Then comes the shock, the shipping cost is more than the items bought. You are also notified that you have to pay as you have entered into a legal agreement. Let's see what my lawyer thinks about that. And the Consumer protection act.

https://www.bidorbuy.co.za/seller/395967/alt_imports
https://www.bidorbuy.co.za/seller/3495946/Mr_Smile
https://www.bidorbuy.co.za/seller/1009229/Jaykays_Herbal
https://www.bidorbuy.co.za/seller/326713/Buy_Net
https://www.bidorbuy.co.za/seller/2656395/rain7
https://www.bidorbuy.co.za/seller/3412281/My_Sex_Shop
https://www.bidorbuy.co.za/seller/2741051/URBAN_CANDY_ONLINE
https://www.bidorbuy.co.za/seller/3861038/Luvland
https://www.bidorbuy.co.za/seller/2410312/feelhealthy
All of above selling illegal "Viagra" so called erection tablets

Dear Sir/Madam,

On 28 July 2018 I received an email receipt from BidorBuy saying they'd received the R240.70 I sent for ADIDAS MMA Grappling gloves. The order number is [protected] and the seller is Yourfitstore. They proceeded to email me and ask for a R95 courier fee which I paid and received a receipt for on 13 August 2018.

Despite trying to email the seller and phone them on multiple occasions, I have heard no word from them since I sent the courier fee and a month later I still have not received my grappling gloves.

Please tell me how I should proceed in order to get my gloves.

Dear Jenna
We confirm receipt of a bobPay EFT payment of R95.00 for order [protected] and have also notified the seller Yourfitstore.
A total of R335.70 has been paid for this order in 2 separate payments. Please note that the amount paid, differs from the expected amount of R240.70 for this order.
Quick links:
View the order.
View my purchases.
Make an additional payment.
We thank you for your continued support.
The bidorbuy team
Need help? Have feedback? Please email us or call us on [protected].
Copyright © 2018 bidorbuy.co.za
Shop online on South Africa's safe and simple marketplace.
All rights reserved.

Thank you!

Kind regards,
Jenna McCallum
[protected]@gmail.com

Order [protected] BIDORBUY
Tracking Number RB593988203SG
Geometric Earrings for Women Ear Climbers - Silver Plated x2
Payment details:
Order number: [protected]
Amount: R201.60
Payment Type: bobPay - Credit Card
Payment Date: 3 Aug 2018

Please can you explain to me why i have not received my parcel as yet. It was ordered and paid for on 3 August 2018, it is now 21 August 2018 and no sight of the parcel.

I am very disappointed with this service - i would never have ordered from BidorBuy if i had known that the wait is this long.

Good day

Client #: 2014378

I placed an order on 10 May 2018 @15:22pm and made payment immediately. Order ID [protected].

Made contact with The Seedster (Ryan Morgan) 13 May 2018, 14 May 2018, 30 May 2018, 07 June 2018, 20 June 2018, 25 June 2018, 10 July 2018 and finally 12 July 2018.

Managed to get the tracking number for Yanwen tracking. Last status update from Yanwen is parcel arrived in South Africa on 26 May 2018 @ 2:52am.

To date, parcel has not been received. Estimated deliver was 19 June 2018.
If delivery cannot be resolved by end of July, I would like a refund.

Thank you.