BioLogic Solutions
Reviews and Complaints

Shoppers beware! Do not buy anything from BioLogic Solutions. I recently bought a product from them on a buy one, get one free deal and now they keep sending me and charging me for more of the product. I did not sign up for any continued shipments, nor did I authorize any further charges to my credit card.

I tried calling and sending emails, but no one ever answers. Sometimes I get an automated answer. I’ve been trying to contact someone from the company who can stop this, but no one is ever there and the products (and charges!) keep coming. I don’t know what else to do!

BioLogic Solutions’ website has a contact page but it directs you to nowhere! I am convinced any emails or messages you send through this website are just sent out into the ether. This company is nothing but one giant scam. Avoid it at all costs! Don’t let this happen to you too!

Since I can’t contact anyone from the company I will probably have to cancel my credit card and talk to my bank. Has anyone else had this problem? How can I fix it? This truly is a sorry mess. I hope I can put a stop to it before the charges add up too much!

As other complaints have said, this company does not answer any of their calls, or acknowledge customer complaints. They had an infomercial in late 2010 that I saw for their Stem Cell Therapy Cream and I called the # advertised. The call was completely automated and offered about 1000 different products other than the one the infomercial was about that I was trying to order with no option to 'end this call now'. I had to hang up and wasn't sure what to expect. Long story short, Biologic Solutions they took my $ eventually, saying that the product had been on back-order and was now in so they'd charge my card and send it. They charged it, but never sent the product. I pitched a fit and got a personal call and TWO jars shipped UPS next day (this was in January, 2011). Well that was great - and the product is pretty good - but today I got a call from my banker saying that a point of sale for $34 was going to be charged to my account tomorrow - I didn't re-order the product or any others. And I'm having, as usual, no luck in reaching the company. Even the email their recorded message says to use 'for faster service' is not valid. I'd think long and hard before ordering anything from this company. Be warned and warn your friends. Next stop: FACEBOOK.

I am having the exact issues that Overcash is having!
I did not sign up for auto ship just a first order and they have used my credit card without my approval!
No answer on call except if you call the order phone number! I will continue to call the order depart everyday until i get this scam resolved! Good luck and so not order this product it does not work :(!

I took them up on a free trial and bought 1 shipment as required. I opted not to sign up for auto-ship even though it would save shipping. They chose to ignore that part and proceeded to send more. I tried to call them and got messages like "no one available to answer your call" or "the mailbox you have reached is full" etc. Then I tried to email them at the email on their website by copying and pasting, using both listed types (one place was a cap first letter and another place on the same website was a lower case first letter) All emails were kicked back. So now I am sending a letter to the address listed on the website (NY) and one to the address listed on the package (CT). The address listed on the package has a zip code with 7 digits instead of the customary 5 digits. 0651641 not 06516 for West Haven, CT. (I will check at the post office when I send the letter.) Anyway, how does one cancel an auto-ship that was never ordered when you cannot get in touch with the sender.
I am emailing copy of the letter to BBB in both NY and NJ. and henceforth I will check with BBB before I order anything else. I hope this saves someone else all the problems I am having. Thanks.

I did not order this bag of crap and I rec'd it 02-16-11 and papers inside say I have 30 days to return, This is fraud I did not order this and I want my money back now!

I received some junk mail from BioLogic Solutions. I don't like junk mail, so I called to have my name removed from the list. No one answers the customer service number. And when I finally got someone on the orders line, he intentionally hung up on me. If you need to talk to someone regarding one of their bogus orders or anything else, you need to call [protected] ext 3406. This is the number for National Collector's Mint. They will claim that you have the wrong number, but it is an affiliated company at the same address as BioLogic Solutions. The first time I called, Tony (the sales rep) played ignorant. The second time, he admitted they were affiliated and at least claimed to take me off the mailing list. Of course he is a charmer and paid to make you "go away" quietly. Good luck dealing with this scam of a company. They deserved to be sued.

http://www.biologicsolutions.com/About_Bio.htm
http://www.nationalcollectorsmint.com/customerservice.jsp

I ordered Genisphere. Do not order it! The ad shows a lady going to lunch with wrinkles and coming back with none. My lotion works better! What's more... don't try to return it. I sent back a sealed bottle and was told I didn't make the 30 day frame to return it. True... but do they stand behind their products or not? Seems like they're desperate for sales any way they can get them.

I originally ordered genisphere online by credit card. I received my order and an additional order that I didn't order. They used the credit card but as I am on a fixed income there was not enough money in the account. I was charged overdraft fees and the check to the water dept was returned.I tried calling but no answer just a recording. I emailed them but have heard nothing. I am very angry about this. This gives all on-line retailers a bad name.

I placed an order back on July 25, 2007 and received the order I wanted. I then left town and am just getting back to Edmonton only to find 2 envelopes here that I do not want. I have spoken with Customer Service and have been advised I cannot return them. Hard lesson learned!

There is not even an email address on their website where I can cancel this "subscription" which I did not knowingly sign up for.
One unhappy customer!

Please assist me on this one, I sent for products from the above mentioned and said no further products wanted unless I put in a request for them, anyways I received a kit with beauty trio -$20 and item #22001 and also 2-genisphere 30 day+1 free for $99.90 item #19982, paid it off in full for $132.34, it was no good for my skin so I notified do not send me any more product and today I get my visa card showing I owe them 55.86 and it was taken off my visa card November 2/07...I did not request or okay them to do this so I am very upset that they have the access to my credit card and can just take money from my account like that especially when I requested that they do not send anymore product till asked for, I do not want to have this happen again so can you please see it is stopped and reply to me that it will not happen again, I am a senior and money doesn"t come easy for me to throw away on something I do not want anymore, thanking you in advance for your help on this matter and await your reply. Vera [protected]@telus.net

I called their [protected] # to order just their sta-tight trial order product.It was a recorded message which took a long time since it went through all this other junk I did not want. Finally, after almost 6 minutes of time wasting recorded message to buy all this other junk I hung up on the machine.Well, someone or computer thing decided to charge and send me 2 Dermal Repair Masque costing an extra $39.90 of which I did not order.I called and spoke to rachael,who told me they would refund the purchase price but not the shipping cost even though she never argued that I did not order the other product and their company realized they have that long recorded message. I expressed to her that her company should give me an RMA# and reimburse me for return shipping costs and insurance fees which they strongly recommend.Interesting huh?! I feel the company is hoping their customers will be too busy to send their products back (which by the way were the masques of which I did not order and the sta-tight that did not work at all for me)in the 30 days alloted so they can rip people off.

The company should at least setup the system that if the customer hangs up in the middle of their long recording that it's default mode should be "no" answer and no order be taken instead of assuming that the customer wanted their products or junk!

TIME! FUEL! AND ALMOST $10 IN SHIPPING AND INSURANCE COST
P.S. I tried their genisphere product which did not live up to its claim nor did it work at all for me!

Company mad when visa did not honor $88.00 unwanted and and never asked for merchandise. As a result the company sends me books magazines travelogues, etc. some of which demand payment. I get as much as 100 pieces of mail a month. They must hire someone just to harass me. We are well into our 80`s and we both have cancer. I think BIOLOGIC SOLUTIONS is a very unhealthy company.