Menu
For Business Write a review File a complaint
Birkenstock Customer Service Phone, Email, Contacts

Birkenstock
Reviews and Complaints

www.birkenstock.com

Learn how the rating is calculated

3.2 5 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Birkenstock Reviews 5

ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Birkenstock Birkenstock: A One-Stop Shop for Stylish and Comfortable Shoes for All Ages and Sizes

Birkenstock is a really good store for shoes, ya know? They got stuff for men, women, and even kids. And let me tell ya, they got all them sizes that are hard to find, so everyone can get their feet in some comfy kicks.

Read full review of Birkenstock
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Birkenstock Outstanding Experience: Easy Transaction, Lightning-Fast Delivery, and Amazing Customer Service!

Easy transaction, super fast delivery and amazing customer service. They deserve the highest star there is for the wonderful experience I had with them. The products were great too. I ordered a pair of Birkenstock sandals from their website and boy, was I impressed! The whole process was a breeze, no complications or hiccups. I clicked a few buttons, entered my information, and voila! The transaction was complete. It was so smooth, I couldn't believe it.

And let me tell you about the delivery. It was lightning fast! I placed my order on a Monday and by Wednesday, my package was at my doorstep. I was shocked! I've never experienced such speedy delivery before. It was like magic. I couldn't wait to open the box and see my new sandals.

When I finally got my hands on the package, I was thrilled. The sandals were exactly what I expected, if not better. The quality was top-notch, and you could tell that they were made with care. The materials used were durable and comfortable. I slipped them on and instantly felt like I was walking on clouds. The support they provided for my feet was incredible. It felt like they were custom-made just for me.

But what truly stood out to me was the customer service. They went above and beyond to ensure my satisfaction. I had a question about the sizing, so I reached out to their support team. They responded promptly and provided me with all the information I needed. They were friendly and helpful, making me feel valued as a customer. It's rare to find such exceptional customer service these days, so I was truly impressed.

Overall, my experience with Birkenstock was outstanding. From the easy transaction to the lightning-fast delivery and the amazing customer service, they exceeded my expectations. I highly recommend them to anyone in need of high-quality footwear. You won't be disappointed. I'm already planning my next purchase from their website.

Read full review of Birkenstock
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Birkenstock Effortless Shopping and Excellent Service - A Happy Birkenstock Customer

The website was super easy to use, ya know? I found what I wanted real quick, no problemo. I treated myself to a sweet pair of shoes, and let me tell ya, they did not disappoint. The shoes arrived right on schedule, which was totally awesome. Gotta give props to their service, it was top-notch. Overall, I was one happy camper with my Birkenstock experience.

Read full review of Birkenstock
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Birkenstock Disappointed with Birkenstock's Lack of Product Support: Footbed Cracked in 3 Months

Birkenstock don't stand behind their products. I bought a pair of sandals from them and the footbed cracked after only three months of wear. They said it was 'cause of wear and tear, not a defect. I never had any shoes wear out so fast in just three months. Shame on you Birkenstock!

Read full review of Birkenstock
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Birkenstock Unbelievably Uncomfortable Sandals and Terrible Customer Service: My Disappointing Experience with Birkenstock

I recently purchased a pair of Birkenstock sandals online. Let me tell you, these sandals are unbelievably uncomfortable. I mean, who in their right mind would want to walk around in shoes that feel like walking on solid rocks? It's beyond me. So, I made the decision to return the shoes to Germany where they came from. It's been a whole month now, and I still haven't received my refund. I've tried reaching out to customer service through emails and phone calls, but they haven't bothered to respond. It's incredibly frustrating. I can't help but feel extremely disappointed with Birkenstock.

Read full review of Birkenstock and 1 comment
Hide full review
1 comment
Add a comment
I
I
Inessa Anatole Kotkov
US

They sold me faulty shoes which did not last two weeks. Likewise, I thought I buying great shoes for $170. Apparently, the shoes fell apart because in that area of the shoes no trace of glue. The customer service decided to favor themselves and not replace faulty shoes.

View 0 more photos

Birkenstock Complaints 0

Looks like Birkenstock has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Birkenstock, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Birkenstock Legit?

Birkenstock earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Birkenstock stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Birkenstock's reputation as a trustworthy leader in their field. Customers can rely on Birkenstock's services, assured they're dealing with a highly reputable and fully legitimate company.

Birkenstock has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Birkenstock.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Birkenstock.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Birkenstock.com you are considering visiting, which is associated with Birkenstock, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Birkenstock website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Birkenstock.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Birkenstock

Screenshot Birkenstock
Birkenstock, a renowned footwear brand, is a global leader in the production of high-quality, comfortable, and stylish shoes. With a rich history spanning over 200 years, Birkenstock has established itself as a trusted name in the industry, catering to the needs of customers worldwide.

One of the key factors that sets Birkenstock apart is its unwavering commitment to craftsmanship and quality. Each pair of Birkenstock shoes is meticulously crafted using premium materials, ensuring durability and longevity. The brand's attention to detail is evident in every aspect of their footwear, from the precision of the stitching to the careful selection of materials.

Comfort is at the core of Birkenstock's philosophy. The brand is renowned for its signature contoured footbed, which provides exceptional support and promotes proper alignment. This anatomically shaped footbed is designed to mimic the natural contours of the foot, offering unparalleled comfort and reducing strain on the body. Birkenstock's commitment to comfort extends beyond the footbed, with features such as adjustable straps and soft linings that enhance the overall wearing experience.

In addition to their commitment to quality and comfort, Birkenstock also places a strong emphasis on style. The brand offers a wide range of designs, catering to various tastes and preferences. From classic sandals to trendy sneakers, Birkenstock combines timeless aesthetics with contemporary fashion trends, ensuring that customers can find the perfect pair to complement their personal style.

Birkenstock's dedication to sustainability is another notable aspect of the brand. The company prioritizes environmentally friendly practices throughout its production process, using eco-friendly materials and minimizing waste. Birkenstock's commitment to sustainability extends beyond their products, as they actively engage in initiatives that promote social responsibility and ethical practices.

With a global presence and a loyal customer base, Birkenstock has become synonymous with quality, comfort, and style. Their commitment to craftsmanship, attention to detail, and dedication to sustainability have solidified their position as a leader in the footwear industry. Whether you are seeking a reliable pair of shoes for everyday wear or a fashion-forward statement piece, Birkenstock offers a wide range of options that cater to all your footwear needs.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
456 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Birkenstock Contacts

  2. Birkenstock phone numbers
    +1 (844) 505-4055
    +1 (844) 505-4055
    Click up if you have successfully reached Birkenstock by calling +1 (844) 505-4055 phone number 0 0 users reported that they have successfully reached Birkenstock by calling +1 (844) 505-4055 phone number Click down if you have unsuccessfully reached Birkenstock by calling +1 (844) 505-4055 phone number 0 0 users reported that they have UNsuccessfully reached Birkenstock by calling +1 (844) 505-4055 phone number
  3. Birkenstock emails
  4. Birkenstock social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Birkenstock Category
Birkenstock is ranked 3 among 120 companies in the Footwear category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.