Timberland
Reviews and Complaints

Purchased a pair of timberland boots from a local mall in my town. Paid 130.00 dollars for the shoes. I have owned them for a little over a month and the back heel has fallen off on both shoes. I went back to the mall and showed the cus. Service representative. He says it's out of they're hands. So I took it upon myself to call Timberland. I got asked for my personal info and was told they'd can be back. It's been over two weeks+. I'm stuck with a pair of "defected boots" and now I see being a customer for 8-9 years don't fly.

I posted my return using Timberlands courier and return label .

They sent me 2 confirmation emails saying they had received my items and would refund me.

However they didn’t and after at least 10 phone calls and emails with appalling customer service they said they won’t refund me and gave no reason!

They have caused me so much stress and is unnecessary .

I cannot get to a complaints department or anyone but there useless customer service people.

Bought pink timberland boots less than 7 months. I only wear them on special occasions. So like a dozen times. I've been purchasing timberland boots for 30 years now. My boys wore/ collected them
Knowing the reputation I paid $150 the sole is coming off the bottom of one boot. Sole is worst than pic. I didn't want to wedge it open. Not cool at all

I’ve been wearing timberland boots my entire life…and never had this problem till today 04/28/2023 I took my beef and broccoli hiking boots out (always put back in box once I take them off I take GOOD care of my Tim’s) and would you believe I took 2 steps and realized the soles were just disintegrating..! I couldn’t believe it not my timberlands, I remember Tim’s were $80-$100 now for $170. and the heels just fall apart and they say you get what you pay for guess that doesn’t count with the high dollar timberlands NEVER again will they get my $ lost a good customer… I’m originally from NY where timberland is the shoe of choice for everyone..

My timberland pro boots (boondocks) are in great shape but the soles disintegrated and came apart. These are great boots, but never expected this.
The other boot is fine, but not this one. I wore them today 1/25 and noticed that I was walking oddly like my heel was in a hole, when I inspected the moot, I found the inside of the heel seemed to have disintegrated and the rest of the soul was coming apart.

I bought a timberland cortina valley chelsea boots from New York 34th street store. After less than a month of owning it, the black leather started to discolour and there are bluish patches developing on both boots.

I put in a warranty claim (claim number SA #157415) but this is the response I receive - “ Your product was thoroughly inspected by a member of our Quality Control Team. We have determined that the issue with your footwear is cosmetic in nature and does not affect the function or durability of your shoes. Neither time nor length of ownership is a factor in this determination.”

This is not the kind of quality expected from timberland. Never going to purchase timberland again , complete waste of money. I expect better quality leather from timberland than one what discolours after 20 days. Why will someone pay so much money to roam around with boots that have blue coloured patches on it. I would like a refund for my product. Please help look into this asap.

Case Number: [protected]

I was suspicious of the parcel once I looked at it.

I was busy laying a laminated floor a lady brought to my door and put on the doorstep, she asked if I was Mr. Singh, I answered yeah and she left I picked boxes up and put them onto onside as My hands were dirty and I carried on laying the floor I later showered and then gave my partner the boots as they were a gift and when I studied the box properly I could see it was tampered with and the seal was broken and it felt light so I videoed the opening of the box and good job I did and nothing was in it

I contacted Timberland straight away online and then on the phone Monday 12 Sept 2022

I called 3 times but no one seemed bothered.

I have tried downloading the video but it's too big

Until I spoke with the last person

I bought a pair of shoes from Timeberland at Mall of Africa (South Africa). After wearing them for one day, the sole is fading off. They are refusing to refund me. At fisrt they told me because i walked on grass, they then changed and said I was running with the shoe, then they changed now and say I was walking on Tar. . . Their customer service is so bad and they are rude

Hello,

I have a pair of Timberland work boots that one year got their soles come unglued. I was planning to have them glued back, but the sole seems to have expanded way beyond the size of the boot. Please see the images.

Leather and rubber are fine, but there is no way to fix them, and while I was OK about fixing them it looks like I will have to toss them.

3 yr old Timberland Pro boots with 'walk hero's soles have just disintegrated.

The boots are used semi regularly, approx on e or twice per month, for working in and also motorbiking.

They have not say unused. The uppers are dirty, but otherwise nearly perfect.

The outer soles are only slightly worn, and nearly perfect.

However there is a foam layer glued between the outer soles and leather bottom of the main shoe. This has disintegrated into pieces and both soles have fallen off the boot.

The boots are otherwise perfect, and an expensive purchase, but seem to have used a very cheap foam in the middle of their construction which degrades and falls apart Ina relatively short period of time. I expected much better of a prium brand pair of work boots when budget boots have last far longer.

I got Timberland shoes I wanted for my birthday as a gift from my husband. They were purchased on the 24/01/2022 and I wore them once for 20 minutes on a school run and could not literally walk back home as my feet were bleeding. I hardly got home, a week later I can hardly walk. The wounds were so deep that my feet are still hurting. I wanted to request a refund from the shop but I have been told that becasue they have been worn I cant return them. I am not attempting to wear them again. I would like to have this issue resolved somehow.

I have a pair of boots that the sole has literally crumbled in a day after wearing it for less than 2 hours .. it's impossible ..
Victormarino.[protected]@gmail.com

My wife and I purchased 4 pairs of Timberland Pro work boots that have all suffered the same problem. Defective sole attachment. All 4 pairs have the sole attachment material disintegrating. The first pair that is happened to was replaced by Timberland but then 2 others failed and finally my wife's pair failed and they would not replace any of the 3. I have a desk job and my wife is disabled so we are not hard on these boots. I even kept them in the same box to protect them. We purchased all 4 pairs at the same time. I think they all should be replaced but I do understand that probably won't happen. At minimum they should replace my wife's since they are like new except the sole is falling off. I have images of the defective soles.

I purchased Timberland Pro Series Boots as required for field work in Sacramento, Ca Department of Transportation. The Timberland boots I purchased were recommended as being not only comfortable, but protective as well as per County Safety requirements. I changed residence and put these boots in with others in a box. Upon opening the box about 4 months later, I found that the rubber compound for the soles was disintegrating in a breakdown process identified as hydrolysis. All other shoes, all much cheaper in quality and price, demonstrated no similar decomposition.

I have had these shoes before with no problems. Contacted Customer support and they indicated that if I did not have the original box that they could not help me. This does not speak to the material failure but certainly provides a loophole for the company to walk away from defective materials. This may be representative of the company policy but negatively impacts the consumer thus suggesting that for better quality, to seek a supplier other than Timberland.

On June 30th I bought a pair of black Santa Monica Susrise Crossband sandals in Barcelona. I'm a fan of Timberland and I always buy shoes from this brand for their design and quality, which are incomparable. The first time I went out in sandals, I had deep wounds on the top of my foot, which took more than two weeks to heal. I bandaged my feet and tried the sandals one more time and they hurt my foot even more. I lent my sister the sandals to see if maybe they wouldn't hurt her, but the same happened, she got all the hurt on the top of her foot too. I believe there is a defect in the joining of the two strips. I think it's a shame because I couldn't use them in the summer. They are beautiful and not cheap!

Hi, my name is Lidia, I'm from Moscow. I have purchased the Timberland gift card in Metropolis Shopping Mall, the nominal of the card is 15000, 00 rubles. The consultant in the shop has told that I can purchase Timberland shoes in both official stores and in Outlets. But it turned out that he gave the wrong information. I went to Timberland Outlet and they didn't accept the gift card. They said that I can not buy from Outlets. Can you please clarify the situation?
I would appreciate your answer.
My mail is [protected]@mail.ru

I purchased the boots awhile ago for moderate hikes. Since I have other hiking boots these were only used a couple times a year. I hadn't worn them in awhile and decided to take them out to wear when I took my dog out for a walk. I was about a mile into the walk and heard a strange noise. I looked down and the decomposing sole of my shoe is what I found. I have never had anything like that happen to any shoes. I always thought Timberland was a reputable brand, however, this made me view it in a completely different light.

I only wear mine on weekends around the house and a little hiking. 3 year old pair. Right shoe cracked apart to the inside at the flex point and the left has started to crack. I grew up with Timberlands and the quality has changed.

Hello, my names Larry Formway, I'm a glazier in the construction industry for the last 8 years. 5 of those years I've been a major supporter of ur boondock pro series work boots. I tell all my coworkers these are the best boots. I've gone through many pairs and brands from thuroughgood wolverines and carhart. By far your products have been above and beyond... Till now. This is my third pair of boots of this style the boondock series. Barley over a year the leather has become unattached at the ankle support area in the back of the boot. Because it's just after a year and not to mention I didn't keep the receipt because I was confident in the boots lasting. These boots are 179 plus taxes. I can get a 40$ pair of diehards to last a year at a fraction of the cost but I go by you pay for what you get. Here are some pics so you can see the rip. Also I have sent pics to show tread wear showing these boots still have many more life left. I hope we can resolve this issue and I can continue being a customer with timberland. Also timberland pro stores to do not carry these boots in stock. Thank you and email me back anytime.

I had a 50% coupon to use for purchase,
I went online and purchased a sale pair of boots that were already 40% off original price. I entered my code and paid 49.00
I purchased on the 29th, coupon expired on the 30th. When I did not receive them in 4 days I went online to track the order and found that it had been cancelled due to inventory discrepancy. I called to see if they would still honor my 50% coupon. They said they actually still had some boots in stock and I would receive it in 3-4 business days. Again I did not receive the boots. I again called to be sure they would honor the now expired coupon and they would not. I am very dissatisfied at this result, not fair to the customer that inventory is not correct on website.
A desirable resolution would be to honor 50% off and overnight the boots of my choosing.
Pam Guy