BisonOffice review: Magnolia manor entertainment center by liberty furniture

I purchased the Magnolia Manor Entertainment Center via the BisonOffice website. Upon receipt, the box was damaged and filthy. Upon opening, the product was not as described. The BisonOffice website says it is made of “rubberwood solids with veneers.” In reality, over half of the piece is made with cheap particleboard, which is not mentioned anywhere on the website. And the particleboard was very poorly made, so it also arrived damaged, as did a shelf.

I contacted BisonOffice customer service and went back and forth dozens of times. I was told the piece needed to be 100% intact for return so I assembled it. Then I was told I needed to disassemble it and put it back in the original boxes (which were removed by the delivery company). Then, I was told the original boxes were not needed, but despite my asking for a refund, they declined and offered me between $300-500 to keep the piece. I refused. They provided a return authorization number so I could ship the piece back for a full refund but did not do anything to arrange for shipping. They provided websites for shipping companies that do not work with Individuals and cost more to ship than the piece cost to purchase. And they expected that the return cost of shipping should be my responsibility. I asked to speak to a manager and explained the situation. That manager said they couldn’t take the piece back, which was a total change in direction. When I asked for a physical mailing address and manager’s name to file a written complaint, they refused to provide it, saying they weren’t authorized to do so. I just want to return this junky piece of furniture for my money back. It is not what they represented and also arrived damaged, so it’s completely unacceptable that they will not arrange to pick it up and refund the purchase cost.