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BisonOffice

BisonOffice review: scam seller!! 5

T
Author of the review
12:47 am EDT
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These people are scammers and they do not accept returns! I have ordered four chairs from www.bisonoffice.com and one chair arrived completely broken! I immediately contacted BisonOffice customer care service and provided pictures but they literally said that it was no longer their problem! They told that when the chair left the store it was ok, so it was not their fault! The worst customer service I have ever dealt with!
They also refused to accept all the chairs back and refund my money! I will never order anything from these guys ever again!

Oct 12, 2018 8:24 am EDT
BisonOffice customer support contacts
Phone numbers
Address

7301 W 25th Street № 114, Riverside, IL, 60546, US

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Dear Customer,

Thank you for your message.

We are sorry to hear about your experience.

It is hard to believe that we could have not taken responsibility for damaged goods, as we always offer replacements/refunds in case anything arrives damaged and customer reports the incident on time, provides pictures required for claim purposes and still has everything that he received intact.

Therefore we will try to contact you personally and review the case one more time to try to improve your experience with us.

We wish you a nice day ahead in the meantime.

Best regards,
BisonOffice Customer Support Team
Nov 14, 2018 9:27 am EST
BisonOffice customer support contacts
Phone numbers
Address

7301 W 25th Street № 114, Riverside, IL, 60546, US

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Hello,

We have contacted you personally as well, so if you could answer our inquiries - we promise that we would do our best to improve your experiences.

Have a nice day!

Best regards,
BisonOffice Customer Support Team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

5 comments
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D
D
David Moise
US
Aug 20, 2018 9:11 am EDT

I bought some chairs for my office. they were damaged upon arrival. They would not exchange or replace. You can find the same things somewhere else with better service.

K
K
Kataylor
US
Oct 11, 2018 5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amen. This business is the worst ever. I had the same kind of experience.

BisonOffice
BisonOffice
Oct 12, 2018 8:33 am EDT
Replying to comment of Kataylor

Dear David and Kataylor,

Thank you for your reviews.

We are sorry to hear about your experience with us.

If damage is reported on time, noted in the proof of delivery, pictures are provided for claim purposes and the original items received are kept in the condition that they were upon receiving them, we always offer replacements or refunds.

We can review your cases one more time to try to improve your experience with us, please contact help@bisonoffice.com and we will gladly help.

We appreciate your understanding and wish you a nice day.

Best regards,
BisonOffice Customer Support Team

J
J
Jonjr
US
Jan 22, 2019 6:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cons: return policies

Pros: prices, delivery, customer service

They are my go-to website for my furniture needs if i know what i want exactly.

C
C
Carlosg5071
HOUSTON, US
Feb 22, 2023 8:13 pm EST

Completely unprofessional

Charged almost have the amount of the item for restocking?

You've gotta be kidding?

I emailed and called

Wasted time and energy only to be treated unfairly

I canceled literally 2 minutes after (accidentally pressing the button)

I could type fast enough

It didnt make a difference because of how they treated me

J
J
Joe-2023
Northbrook, US
Apr 23, 2023 10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a swing loveseat online on April 7 in Antique Pecan described as 53" long. Received completely different color, literally says DARK BROWN and 47" long. The company tries to scam me for return shipping cost and another 15% restocking fee for THEIR mistakes.

Order id: 2683700

Purchase date: April 7, 2023

Price paid: $316.84

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  1. BisonOffice Contacts

  2. BisonOffice phone numbers
    +1 (800) 893-4091
    +1 (800) 893-4091
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  3. BisonOffice emails
  4. BisonOffice address
    7301 W 25th Street № 114, Riverside, Illinois, 60546, United States
  5. BisonOffice social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024