Blair.com
Reviews and Complaints

This company's ethics are ABOMINABLE. I returned two items from a multi-item order. I called them on 7/28 and determined they received the goods on 7/8. Then, weeks later, I got an email saying the returned items were received TODAY, and lo and behold, a 9.99 service fee for the return (which I knew about in advance) appeared on my credit card. No credit for the returned goods has been issued and yet a CHARGE for the return service fee has already been posted. I phoned again, got no satisfation and asked to speak to a manager. CLICK - after a long hold, they cut me off. STAY AWAY FROM THIS LOW-RENT, DISHONEST company. I am not finished with them - I will be filing complaints with every consumer site, bureau and regulatory agency I can find ..

Blair's has been charging me $14.95 for 6 months for some kind of service I did not authorize. I am disputing it.
Will I have any luck or is this my lost cause?

I ordered clothing from blair on october 13th, 2012 r returned to blair on october 18th, 2012, they received per my receipt on october 20th, 2012. I still have not received my refund of 154.00, have notified my bank that to not pay any money out to blair for any reason and showed them the records of return etc, based on what I have been reading what others are being charged on a monthly basis.

I spoke to a lady that had ordered from them and had to involve cpa to get her refund back. I am surprised and shocked that they operate like this.

I would suggest that no one order from them, to many complaints about refunds. I ask if sizes were true to size and the lady said yes, when I got the clothing it was tripple the size I usually wear plus inferior material and sewing.

I gave them notice that if a refund is not received within 7 days I will involve the state of pa ethics board for businesses, better business bureau, consumer protection agency and file small claims if all other avenues fail. I will not sit back and be stepped on.

Beware of this company, lets all get together and start a class action lawsuit against them.

When you place an order for a product from Blair they PUSH magazines with a promise of $25.00 off your order and that the magazine companies will not continue to send magazines after 3 months unless you renew. I told someone at Blair a year ago that I was still getting magazines that I did not want. They gave me a number to call that went to a "terminal hold" so I just gave up - - - long story short - a year later I was able to talk to someone after I saw a $103.00 balance on an account I thought I had closed. Was it for magazines, no - - - it was late charges for magazines I didn't pay for, didn't want and threw in the trash. The magazine company reversed their charges but I still had to pay the late charges. And oh, by the way, I never got the discount either. My advise - - - tell anyone trying to push 3 month magazine trials on you NO and don't do business with BlairQ!

If you ever question any thing Blairs does, they will black ball you from ordering. I ordered a pair of velour pants and they decided they did not want me to have them so they cancelled my order and did not let me know so I ask them what was going on because they had applied this to my Blairs card. They told me they were completely out of stock, they did not have any sizes left. I checked the web site and there they were in the size I ordered and then I ordered a different size and got the same thing. I ordered something else several days later and checked to see if it shipped and it clearly stated I returned it. They also played around with the balance remaining on my Blairs card. I wrote to them and ask questions and then got a letter stating since I was so dissatified with them they would no longer accept any orders from me or any thing with my address or e-mail address. So I would strongly suggest any one think 3 times before ordering from Blairs.

My 85-year-old mother, a regular Blair customer, received a mailing from Blair telling her that, because she is such a good customer, they wanted to send her a free gift. All she had to do was tell them her ring size, which she did.

What she didn't realize was that she was enrolled in a junk jewelry subscription service that she has been unable to terminate. Her Mastercard number, which she did not provide with the ring size (but Blair has on file) is regularly charged large amounts for worthless tin and plastic jewelry.

Blair won't take responsibility; they blame a third party, but everything she receives comes bundled with Blair mailings, has the Blair name and address, etc. This is not the way for Blair to treat a dedicated customer!

I received a mailing from Blair with a $30.00 gift voucher. It
stated that it applied to any item from this mailing. It expired
in Jan., 2011. I phoned in an order to redeem the voucher and
they did not acknowledge it--they said it meant they would send me a gift that they claim was worth $30.00 (an inexpensive gold pendent). This is deceptive advertising at its worst! I have been a long time customer and I would be very hesitant to order from them again and would not recommend them. When you place an order by phone they bombard you with high pressure sales tactics for other unrelated products you have no interest in such as magazines, memberships, etc.etc, etc.

I'm a new customer to Blair, never ordered anything from them before until just recently. I ordered 2 women's shirts, and was charged shipping which is understandable. My total for the two shirts was right around $32.00. Plus the shipping. Which came to about $41 total. I returned one top, expecting to get the full price for credit on my credit card. When I received my credit card statement I was shocked that they told me I owed $8.00 for using their form to send the one shirt back to them. Plus they only credited me $7.99 for the shirt that I originally paid $15.99 for! I tried to reason with the customer service people but all they did was told me that I would have to pay it or I could file a formal complaint. They kept saying that the terms were on the back of the credit card billing, but who the heck can even read that fine print?!
I felt that because there was not a total understanding of what their hidden charges were, they could have waived the extra charges, in order to keep me as a customer. But they didn't, and I closed my account with them. I have no use for companies like Blair who are only in it for the money. Customer satisfaction should ALWAYS come first.
Well, I'm pay what they say I still owe ( which, fortunately isn't tooooo much), but I made it known on their customer survey that I was VERY displeased with how they handled this whole thing with me.

Please beware of this company called Blair Clothing. They don't care about you as a consumer. All they care about is ripping people off.
Kathy Melson
Albany Oregon

I've seen many complaints about Blair charges on credit cards for Blair RWD. I too, just now found it after 18 months! My husband pays the credit cad bills and never noticed it. I called Blair and they were going to refund 2 months. I said that wasn't enough and they are going to credit my account with ALL 18 months of charges. The charges are for some reward program that many inadvertently signed up for due to a sneaky practice of offering $15 off next purchase by 'trying out' their rewards program. I do not recall any such offer being made and was adamant about that when I spoke with them. Don't give up. They WILL refund your money if you are persistent.

Thursday, May 27, 2010

I just finished speaking with my credit card represenatives about fraudulent charges on our credit card from Blair amounting to $14.95 a month for five months. My husband takes care of the bills so I was unaware of the charges until today when I reviewed our credit card bill and really got upset when I saw those five unauthorized charges from Blair!

My credit card company said that they could not “block” Blair from my charge card but said that if I closed my account with them and made fraud charges against Blair that their security department would investigate them.

It is interesting how they bill:
BLAIR RWD
then an ID number
followed with the following telephone number: [protected].

When I phoned the [protected], number associated with the charge, I was told that it was Encore Marketing, not Blair.

I spoke with the first representative, Marcie, who told me that I had agreed to “Blair Rewards” which I had NOT! I asked her if she had a signed copy of “my agreement”. She had no answer to that query on my part. She said that she had the authorization to immediately close my account with them (which she said she did) and to pay me for the last two payments of $14.95. I told her that we wanted a total of five $14.95 charges on our account. She said that she was not authorized to do that. I then told her I was not satisfied with that again and requested that she connect me with her boss. Marcie was a very polite woman who dealt with my rage in a nice manner.

She did connect me with another woman named Sonja. I explained to Sonja that she had two choices.

1. Repay us for the five fraudulent charges of $14.95 OR

2. We would cancel our credit card immediately. I told Sonja at that same point, as directed
by my credit card representative, I would be speaking with the credit card companies security department notifying them of our fraudulent charges. The credit card company would then investigate Blair and Encore Marketing.

Sonja decided without any more talking that we would receive the five payment credits. They would be credited to our account with in the next one to two billing cycles.

Needless to say, I will NEVER again order from Blair mail order catalogue.

After surfing the web, I have found many other people with the same complaint, some on this site. I hope this note may help some one else who has had the same fraudulent action on their credit card.

http://kdka.com/consumer/Blair.Reward.consumers.2.985714.html

Jewelery charged to my mother-in-laws Blair account and we have been fighting it for 4 months to get all charges cleared. Everytime I call for her (with her being present) they tell me the next statement will be zero.

She DID NOT order any jewelery and sent BOTH peices back. They are now charging her $7.99 and have turned this over to collections. I spent 1 hr and 45 min. on the phone back and forth from Blair/Holsted Jewelers/collections and can get NO results.

My mother-in-law and I both feel she does not owe anything on something she never ordered in the first place. It has now gotten to the point that the bank that handles Blair accts. has been very insulting and rude. The gentleman at Holsted was not helpful at all after I tried to impress upon him that you just can not send these things to older people.

I am still fighting the $7.99 charge. She can pay it but it's the principle of the idea that she never order the crap to begin with.

Where do I go now for some true assistance?

I ordered something from Blair in August 2009, and they automatically enrolled me in a "marketing rewards" program, and I was charged $14.95 per month for 5 months. I called Blair and challenged this scam, and referenced the many complaints I read on the internet about this particular scam. They offered to reverse the charges, but I had to go up two levels and raise absolute hell to get it done. Call this number directly if it happens to you - [protected] and ask for Tanna.

I bought 6 pairs of Full Elastic Waist Band Jeans. Complete trash. The first pair I wore developed a small rip where the rear pockets were attached to the jeans. I wrote that off as a fluke. Unfortunately the next pair had the same problem after being worn once but ripped out completely before I reached home. (I'm 62 years old. The pants I purchased were NOT skin tight) Anyway I tried to salvage the other 5 pairs by having the local seamstress reinforce both rear pocket areas. That worked but at a cost of $6 per pair. Also the 'seamstress' noticed that the inseam of the pants were random measurement. Long story short... 4 of the 6 pairs I bought had to have the inseam length re-done at a cost of $10 per pair.

Now I have 5 'wear-able' jeans that cost to me $12 bucks per pair to make 'wear-able'. The jeans looked fine when I received them but the material they're made out of is inferior to any jeans I've ever bought in my 62 years...

Completely disappointed in my purchase. Another thing...with this company you have to watch out for hidden charges.

my name is terry tattersley,
i have a major complaint about a bill i keep recieveing. for something i have not recieved or ordered.
i've been a good customer for years.
if you check your records you will see that i paid my bill in full at all times for everything i've ordered or kept..
i have not ordered anything since Dec. 2007. (CHECK YOUR RECORDS)!
i move in Jan.2009 and all of a sudden i'm recieveing a bill for something that was ordered from my old address.
i recieved a letter today fromWORLD FINANCIAL, and spoke to the women there. explain to her what was going on she gave me the phone number to blair collections and a man answered the phone. i explained to him what was going on and he transfered my called to a message hold on board...i held on for 26 minutes and no one answered the phone. so that's when i decicded to e-mail you..
i was told to tell you that my account was not properly credited.therefore i'm not paying the bill.

thank you and i would greatly apprecate something to ber done...
account #[protected]-929-496

I found another $14.95 charge on my credit card from Blair and knew I hadn't ordered anything this month.

They scammed me with some click here agreement to get awards. It's an award to them to agree to this.

I was very happy with my order, and was prepared to purchase future items, but I will never order another thing from this back stabbing, pocket picking, company that ranks right up there with the burglar dressed as a utility worker.

DON"T BUY ANYTHING FROM BLAIR !

Harrassing phone calls from World Financial Capital Bank for jewelry not received and one empty box which the local postmaster wrote on the invoice, stamped it and sent it back to them. I have made over 10 phone calls to get this corrected but no one seems to communicate within the other areas of the company. I have been told to call 5 different phone numbers to get this corrected and as of today's date to no avail. The last person I spoke with, Betty, was not listening to my problem and got very rude with me. I spoke with Dana on March 26 and she told me all would be taken care of - not as of today's date has this been done.

Three days ago I received yet another box from Blair Jewelry which I immediately marked "REFUSED" and returned it the same day.

I will never deal with this company again and warn all others to run as fast as you can to get away from them and their questionable retail dealings.

If you unwittingly got suckered into Blair Rewards like I did, call Encore Marketing at [protected]. Their info says they can be reached at this number Mon-Fri from 9:00am-9:00pm ET (that's from 6:00am-6:00pm if you live on the West Coast). I called them today at about 11:30am from California and a very pleasant gal name Diane picked up right away and was VERY helpful. She disenrolled me from Blair Rewards and has credited my card with all charges from September 2008-March 2009. Blair is also much easier to reach by e-mail. I e-mailed them last night and received a reply today.

The same thing happened to me. I don't know how, but I was enrolled in something called "Blair Rewards." Today I called Encore Marketing at [protected], the company that runs this scam and spoke to someone named Diane. She was very friendly and helpful and honored my request to be disenrolled from Blair Rewards and also said she would refund all charges. This will teach me to check my credit card more often! Diane told me that I have been enrolled in this thing since September of 2008! I don't see the refund yet, but I just called today so will give it some time to post. I could not get Blair on the phone (due to their message that they have an unusually hight volume of calls), but I did e-mail their customer service center about this as well las night and they responded to the e-mail today. Here is what they said:

Dear Ms. Monroe

Thank you for contacting us.

By signing and returning the acceptance card for the free item offered, you enrolled in a continuous marketing program. This authorized us to send periodic shipments of merchandise to you and bill your Blair Credit Card account. If you did not return the customer service card that accompanied the free item asking us to cancel you from the program, the merchandise continues to be sent every one to two months.

If you would like to removed from the program, please let us know.

We apologize for any misunderstanding.

Sincerely,
Elizabeth C.

Blair Customer Service
[protected]

The strange thing is that I never received any free item with or without a customer service card, so had no chance to tell them I wanted to disenroll. I do not recall signing an acceptance card either, but I do remember taking a survey on the Blair site that offered some amount off toward my next purchase and turned out to be horrendously long, and I think Blair Rewards might be tied in with that somehow. My lesson from this is to never, never, do online surveys!