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CB Department Stores Bloomingdale's Need resolution asap
Bloomingdale's

Bloomingdale's review: Need resolution asap

U
Author of the review
1:17 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed. However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved. However, I received another email showing that was declined. I called again #[protected] and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it go thru. I have not received any phone call or status update. When I called CS to followup during the holiday season, they asked me to call later as their office is not open yet. , when I try to track #IZ5V59V50383312462 shows pic of my neighbor's home not mine. I spoke with the USPS, they said that Bloomingdale could find a claim since the package is not delivered to the right address. However I could not do it at my end. I am frustrated and exhausted of everything I could do to resolve this matter. I can't dispute the Bloomingdale credit card balance as well and they are asking me to pay it. How could I pay for something that I have not received it? I don't think it's fair. Please help.

Desired outcome: Refund

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Update by Unsatisfied1111
Jan 17, 2024 1:14 pm EST

Need refund or replacement

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  1. Bloomingdale's Contacts

  2. Bloomingdale's phone numbers
    +1 (800) 777-0000
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    Customer Service
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    919 Third Avenue, 11th Floor, New York, New York, 10022, United States
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Bloomingdale's Category
Bloomingdale's is ranked 6 among 67 companies in the Department Stores category
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