Blue World Pools
Reviews and Complaints

I spoke to Blue World Pools in June of 2021. They were supposed to send a technician to my home to discuss a pool installation. NO ONE showed up! Now I see that BLUE WORLD POOLS submitted three hard inquiries on my credit. I never talked to anyone about running my credit or did I need them to finance anything. This has caused my credit score to drop 45 points and wont be off until 2023. Something needs to happen.

I'm trying to reach some one to find out what my pay off is. There seems to be that n0 works in finance. My is George Toten My phone number is [protected]. Live in Mississippi.

I put down $5000 they come out to install the pool told me I would have to get a tree removed. The people are hard to remove the tree could not get their equipment in my backyard this is went on for over a month trying to get someone to remove the tree I started this process in April call with us to be installed on June 17 they backed it up to June 27 which is when they came out and told me the tree needed to be rich removed. I have called four times in the last month to get my 5k back . All they can tell me is it been mailed they would not ACH it back into my account like they took it and I'm on day five of looking in my mailbox still no check.

Was bullied into buying, told you have to take the deal now or lose it, without the ability to make certain that we could even get the necessary equipment into the yard was told there had to be 6 feet for the bobcat well there's only 5 and the yard is fully gated with both neighbors piggybacking off the fence, I continue to beg them to send someone out but I continue to be told it's peak season, it's September BTW. Was told a lean will be issue against my home which is an absolute joke no one with a single brain cell could look at my property which is house on top of house and determine that a bobcat of all things would fit without destroying not only my yard but the neighbors.

[protected]@gmail.com I'm researching a potential class action suit

While checking my credit report with Experian, I noticed a hard inquiry on my credit report from Blue World Pools. i have never even heard of this company. And I sure didn't apply for credit. I called the company and spoke with a Luther Bently, who researched and could not even find my name in his system. He had no idea why someone would pull on credit report on me, since I never had anything to do with them. He agreed that it was error and that he would contact another department and have the inquiry removed from my report. This was two months ago.
I checked my report today and found that the company was still there. I contacted Experian and they said that the inquiry could not be removed whether the company requested it or not. It was a legal issue in why they could not remove the inquiry. The inquiry is going to have to stay on my credit report until August 2023. I have made several attempts to contact the Blue world pools today, and have been put on hold for over 30 minutes. i would call back and suddenly the phone would hang up. Again, I have never heard of your company and never applied for credit! You
inquiry has lowered my score by 41 points. This inqury was done on 07/20/2021

My pool was installed 7/22/21. The liner was defective and has to be replaced. Received liner 7/28 and called to inform Customer Service. The employees tell you what they think you want to hear or hang up on you. Each time I call, I have to tell them what is going on, like it is the first time I called. Received call 8/28 stating I would get email and a call by COB 8/31. Didn't happen. I am at my wits end. Unable to sleep for worrying about this. Guess my next step is an Attorney.

On 3/19/21 I ordered an 18 ft pool for $10, 799 total cost. I did not finance the pool. The contract was for a 3 month payoff. I paid the total in two months. I was then told I would have my pool in two weeks. A surveyor from the company came to my house and alerted me that I needed to install a two gate opening for the equipment. I did as requested at an additional $750.00. I received a call from management stating there were no liners for the pool due to the pandemic and the company would upgrade me to a 24 ft top of the line pool with no additional costs. I knew this would not fit my yard so they offered a 21 foot classic pool. I was happy and thought this was very commendable. Installation date was set for June 3, 2021. Install was not completed because pool was too big for yard and installer stated his equipment could not get through my yard. I cut bushes to clear the area. Another date was set for June 21 but I received a phone call stating 18 foot pool had not arrived for the installer to receive. I have made numerous attempts to reach out to the company to no avail. I have been given an installer name but no dates of arrival of the purchased product. This has been a very frustrating experience to say the least. I would love a full refund but according to the contract 30% to 50% may be taken off the top even though the pool was not financed. The least expectation would be a pool in excellent working order without any need for improvement or repairs. My trust in the company unfortunately is 0%.
I am a disabled Navy Veteran with 22 years of military service and have never encountered dealing with a company with this many issues.
Even worse, my intentions for the pool was for my own physical therapy and the enjoyment of my grandchildren.
My surgery is scheduled for 11 August. That won't happen.

We purchased a pool in 2016. After calling about the advertised $399 pool a salesman came out and next thing we know it is $11, 000. We were only eligible for "in house" financing and most things were not discussed with us until the pool was pretty much set up. We were supposed to have the area "show pool". No one has ever came to see it or discuss. The pool was not level from the beginning, but when called BW to complain, they said "ground settles". We were told that after being on time with payment for one year we could refinance at a lower rate. After paying for 2 years we called and were told the only way we could refinance is if we went through an outside lender. We asked how much it would be to pay off early. They told us and it was including the finance charges. I asked them why we would need to pay finance charges if we were paying off early and they said that is the only way they do things. We had to replace liner which had a "lifetime warranty" and ended up paying nearly $400 for that. Now our pool is cracked and I cannot get anyone to return my call! What this company is doing to people is not right! I hope that there is an attorney who is willing to help us! We are still paying because of the fear that they will do something regarding our property. Any advice? Has anyone gotten anywhere legally?

at 2:22pm on 6/14/21 I wanted to get an appt. for someone to come out and give me an estimate about a pool. This supposed Supervisor Curtis said that he was a supervisor, he refused to get me his supervisor and hung up on me. Now I'm speaking to someone else named Tracy and she doesn't know anything about a packet that Curtis wanted to send to me before an appointment can be set up to come out to the house to talk to my wife and I. I asked several times for a supervisor and the only thing Curtis did was laugh. I would like for this person to loose his position if he is in fact a supervisor, because of very poor manners to be dealing with customers. Through this whole deal I have had very poor service.

Tracy Scurry [protected] [protected]@yahoo.com

Our pool was installed back in April. After we had the water delivered it immediately started leaking. We called Blue world pools and they said they couldn't send anyone out until May 10th. May 10th came and went, no one showed up. They then said someone would be there May 18th. May 18th came and went, no one showed up. Someone showed up about a week later and said our pool was installed wrong and we needed a new liner and new drains. They did send the liner and drains but no one has come back to fix it. It has been over 7 weeks. We are told when we call every day that a manager will call us back. We have never spoken to a manager. They will not give us a date for someone to replace the liner. Not only are we out the $12500 for the pool, but also the $900 in the water we had delivered that is now all over our yard causing a muddy mess.

I started working for Blue World Pools back in April the end of April. I am from Cincinnati, I have been in outside sales for over 30 years. This is the first time I agreed to take a commission only job. The company makes appointments for you and texts you the contact info.

I went on my first appointment in Northern Ky, over the bridge from the Cincy area. A very nice man, who had a pool but was interested in the one they have advertised on the website for under $400.00 after I told him about what hoops you have to jump through to get the pool and after he saw the price of their pools he said for forget it. The pools are above the ground of course and the average price is between $10, 000-$15, 000 or higher. Yeah, you didn't read that wrong, for a pool that is. Yes, you do not have to use the chemicals on these pools but that is alot of money for a pool you are only going to use four months at the most during the year. My second appointment was in the city of Cincinnati these appointments are suppose to be with the home owner and this was with the girlfriend of the home owner and he did not know about the appointment until I arrived. To make a long story short he takes home $1.000 a month and could not afford a pool and they did not have water anyway. They had a hose set up to use their neighbors water...I did end up selling two pools. One order canceled because of poor customer service and the other signed a contract on May 2 and here it is June 1 and it still has not been installed. I have customers calling my number unhappy. To make a long story short because the one person who gave a $5, 000 deposit they did not hear anything for over two weeks so they canceled their order and went with Watsons. The compnay is now refusing to pay me what is owed to me because they canceled due to poor customer service on their end. I hope you think twice before doing business with this company between their prices and how they treat their sales reps. We are indepentent contractors but does that mean they can treat use like this? Check out the BBB and others to read all of the negatives reviews they have, I know you can write whatever you want on line but when a company has all of these bad reviews that should tell you something. I did not know this until after I took the job...

I contacted Blue World Pools on 05/31/2021 in reference possibly purchasing a pool. I was scheduled by a Mr. Marcus to have a technician come out to my house that same day at 1730 hours. Mr. Marcus advised me the technician would call at about 1630 hours to verify the appointment. The technician was suppose to come survey the land and talk to me about options, as well as pricing. I explained to Blue World Pools I was the land owner and had just purchased the property in August of 2020. I also allowed Blue World Pools to do a soft credit inquiry since it was company policy prior to a technician coming out. Blue World pools did the credit inquiry because I got the alert from my credit monitoring company. The technician never called or showed up. I called Blue World Pools on 06/01/2021 at approximately 1300 hours to discuss why the technician showed up and was told it was because my name was not on the tax records. I explained to the lady that I have documentation that I own the land the tax assessor must not have updated their systems yet, since it was a recent purchase. It still doesn't excuse someone at least not calling to let me know that they weren't going to come at their scheduled time and an explanation why. They wanted me to mail or fax in proof of ownership of the property. However at this point, I will find a different company to go with, since this company has bad business practices.

I called for a free quote. They scheduled me the same day to come out. A technician never called or showed up. I called and all they said was I was going to receive a packet in the mail for installation. I never agreed to this. They kept transferring me to different departments and nobody knew what was going on. Everybody continued to say they were new at the company. I have never experienced such unprofessional people/company in my life. A simple call to give them my business. If they act like this I WOULD NEVER TRUST THEM TO TEAR UP MY YARD FOR A POOL, WE WOULD BE IN COURT OR I WOULD BE IN JAIL. I work in customer service myself for over 20 years and this company is will be out of business with the rate they are going. No wonder why everybody is new.

Do not do anything for this company. I'm 19yrs old and now must claim bankruptcy.

DO NOT DO BUSINESS WITH THIS COMPANY! Blue World Pools uses unfair and deceptive practices and are in clear violation of the Fair Credit Reporting Act!

I contacted this company a couple of weeks ago to get more information and spoke to a young lady on the phone who knew nothing about the products. I asked to speak with someone who does and she offered an appointment for someone to come to my home. I agreed. She said she needed to do an credit check first. I asked her, "Do you mean a hard inquiry? A full credit check?" at which she responded, "No, we just need to make sure there's no bankruptcies."

That alone should have been enough of a red flag for me to stop but I proceeded because she never asked me for my social security number. Within seconds of hanging up the phone, I received alerts from my Experian credit monitoring advising of a new hard inquiry which of course resulted in a score drop.

All for products I knew absolutely nothing about AND I intended paying in cash for if I decided to proceed. I immediately called back demanding to speak to someone and I got the run around for hours. I spoke to many associates, all of which were absolutely a joke. The level of unprofessionalism is one I've never seen. They were rude, condescending and obviously very unhappy with their jobs to treat customers the way they did.

I finally reached someone who said my request to have the call reviewed was being sent to a QA Manager who would then decide if they'll remove the hard inquiry based on the phone call review and I should be contacted with results within a week.

It's now been over 2 weeks. No phone call, no letters, no emails. I plan to leave this review in as many places possible, contact the BBB and report the violation of the Fair Credit Reporting Act to the correct officials.

You've been warned. DO NOT DO BUSINESS WITH THIS COMPANY!

Among the MANY complaints I have about this company and its very poor behavior, I'm at this time complaining about not receiving the papers after a month and a half from paying off my pool, so I can MYSELF go get the lien taken off (that I was NEVER told would be placed!) My property! I have paid in full, and I want the lien off my property! But after calling them a couple times, have been promised they are going to send them, and they have NOT yet!

Pool installed June 2020. November 2020 I winterized the pool following the directions supplied explicitly. Set up pool March 2021 and, again, followed procedure as listed in paperwork. All went well until I noticed a leak behind the pump/filter in the yard-water appears when pump runs. Called company and this was and believably horrible call. First words included that it would cost $500 to have someone come look. Then, they were not sure when; they would call back. 4 days later I got a call that they were still looking for someone to come out. As of today-not a word. Pool is less than 6 months old, used for only 3 months.

Pool purchased in 2012, liner replaced unsatisfactory. and only 9 years old !

Blue world pools had an advertisement that my husband saw for an above ground pool for $399! He was so excited to see a pool that was a reasonable price that someone would install, so we didn't have to. He called to talk to them, and they sent out a representative to sell us a pool. $399, yes is for the cheapest of cheap, but we wanted more information about the mid-grade because it was bigger. I have a hip disease and water exercise has been the most recommended by my doctors for the past 28 years, but public pools are not always available when I need them. We live way out in the country and this is perfect for us right. So the man comes late in the evening (nearly dark) and discusses their pools and services and products they have to offer. My husband was in agreement that we wanted the midline pool. They told us that if we would, could make a down payment they would work with us in financing. I didn't get to hear their entire conversation about pricing, but later on my husband disclosed to me the pool was around twenty thousand dollars! I couldn't believe my ears. This pool with materials and set up is NOT worth 5 thousand! Within the first year the pool was so green and disgusting and nothing we did could keep it clean, the pump motor went out, and they refused to help us. My husband works and doesn't have time to sit on the phone with people, so I called them, and they were rude. I found a place online to complain about the lies they told us in regard to pricing, the product issues and the [censored]ty customer service. I read some other peoples complaints, so I posted a message and got a response from blue world pools, but it was as expected they were defending their name and not doing a thing to help customers. My husband is the type of man that if there's something wrong he generally won't ask for help in fixing it he believes in taking responsibility and not complaining. I agree to an extent there. 20k is a lot to pay for something that you can't even use. I called them last year about the pump, they said we were "out of warranty" that we'd had it a year, and they couldn't help us, but the motor has seized and there is nothing we can do other than replace it. I refuse to continue paying on a product that I can't use! To purchase a new motor it would cost about $400 plus and then to install it. To use the pool would be yet another major clean out and a water refill for the 3rd time. Filling it gets expensive because it takes electricity to run out well. The rep that came told us that when we purchase they want us to agree for other customers in our area who are interested in their pools to be able to drop by short notice to view our wonderful pool. The only catch was we couldn't disclose how much we paid for our pool. Of course my husband agreed because he didn't care. I wish just once someone would come to see our pool! I'd tell them how [censored]ty of a service they offer and just how expensive. If I had known it would have been this way I would have done anything to purchase a pool elsewhere and never dealt with them at all. The picture below is from when it was brand new. I can't find the ones of when it was at its worst.

Blue world pools is very misleading the vp of blue world pools said there would be no lie against the home or property ive paid this company faithfully and on time and was about to move they said they had a lien on my property and will not remove this even when i said id continue to make the payments now I have to pay the pool in full before I can move and werentalking 18000 before the will take off the lien do not do buisness with this company their fine line in your contract is where they get you and they wont even work with you on anythng