Blueair
Reviews and Complaints

As someone who values both efficiency and aesthetics, I must say that Blueair, Inc. strikes a good balance. The air purifiers not only perform exceptionally well but also add a touch of Scandinavian elegance to any space. While some customers have expressed concerns about customer service and product issues, my personal experience with Blueair has been positive. The HEPASilent™ technology sets them apart, delivering cleaner air efficiently and quietly. If you appreciate quality air purification with a stylish twist, Blueair is worth considering.

i have been unable to access my account through the ap for the last 3 months, it says "account disabled please contact support for further assistance." i have contacted support and they say they are having a problem with the ap and for me to uninstall and reinstall ap, which i've done 3 times and still nothing. i called again today and was told the same thing! i asked to please send me 2 boxes, 1 for each Protect machine, so that i can send them back for a refund. of course i was told that they couldn't do that. however had i known the problem before i purchased i would NOT have bought a Blueair. at this time i do NOT have a remote system, it must be turned on/off manually.

Blueair is completely unresponsive. They are no longer accepting phone calls nor are they responding to emails. I want to return an UNOPENED product that was just delivered a week ago and they are not responding.

Blueair has been unresponsive to my warranty claim for a defective unit. Nobody has responded to my emails, chat on their website doesn't work, AND nobody answers the phone when you call--you're just prompted to leave a message.

Customer service is completely unresponsive. As noted in another review, the chat function does not work and emails go unresponded. The lead time for shipping products is unreliable even if the items appear "in stock" on the Blueair website.

I had very similar experiences to Bethany C. They don't respond to phone calls, emails, website messages, and disconnects after long phone holds. They absolutely stonewall you. Unfortunately for them, I will be a loss leader for them. I cancelled my order via the above contact methods, and a week later they shipped it anyway. I am having FedEx do an intercept and route it back to them at their expense, and then when the ignore my refund request, I will dispute the charge, and they will have their credit card account charged back.

Blueair is the most unresponsive company I have ever had the misfortune to deal with. I have been trying to get information on the status of an order which is ambiguously listed as "closed." The order hasn't arrived but i have been billed. I just want to know whether it is being shipped or in process. My many calls are shifted to voicemail and no one has responded to my MANY messages. We live in an area where the air quality has been bad and I just need to know whether the machines are on their way or not. Meanwhile I had no success contacting a knowledgable person to talk to about another prospective order. I placed the order anyway but immediately regretted it, so I tried to cancel. Again, calls are shifted to voicemail. THIS IS A HORRIBLE company.

After learning that the 411+ air purifier I purchased omits ozone, I was not comfortable with using the product or the level of customer service and returned the device. I didn't even take it out of the box. The company received it back on July 31st. It has been almost two weeks and I still haven't received my refund. A representative named Howard Linsey Falls keeps giving me the run around. He is disagreeable and obnoxious for a customer service representative. When I asked to speak with a supervisor I was told he "just went into a meeting" and that there are only two people working in the office. When I first called, Howard told me that I would receive the refund immediately. When I called four days later he said it takes 3 to 5 business days. It is now almost two weeks and I still haven't received my refund. Customer service is deplorable. They keep the strangest hours. Be prepared for long hold times, hangups, disconnections. The first customer service representative I managed to reach on the phone (William) told me that the product didn't emit any ozone. Another said it did. How has this company received so many recommendations? I should have acknowledged the red flags when originally trying to contact customer service for answers to my questions. Caveat Emptor!

Confirmed order, did not fulfill order, does not answer phone or emails seeking order cancellation or customer service. Website chat function is automated and useless. Terrible customer service.

Purchased a Blue Air Purifier in 2017 has a 5-year warranty. The original had 3 speeds and the blows out more air than the replacement. She wants the same one she purchased. She should have been told the replacement would be different.

Place an order on their website on Sept.16 by mistake. Call customer service immediately after. The representative helped to cancel the order over the phone. But four days passed, neither get cancellation email or refund. Customer service phone line always busy and no response to email inquiry either.

I have 2 semi annual subscriptions with them to receive the BlueAir 211+ replacement filter every 6 months. After several emails, no customer service, no phone support, and no resolution, trying to postpone my subscriptions until December, they are still processing the orders now, in August. Unfortunately, this is the only option to actually try to get some type or response. Order SO-*** is ONE of the subscriptions.

We have a subscription for Blueair filters that was supposed to ship on Sept. 1. I have tried the chat bot, email, and calling and have gotten zero response. I see from other complaints that others are having the same problem. I understand supply chain problems with everything going on, but as a business you need to be responsive.We're still interested in keeping our subscription and I'd just like to know when we can expect it.

During 2020, I ordered Blueair products. Due to their delay in shipment, I cancelled the order for 2 air purifiers. They signed me up for automatic shipments of air filters ($40 per shipment), and I've tried to email and call them, with no answer to either. They keep sending me emails, as well as air filters for an air purifier I do NOT own. There is no response, and they have my credit card number and they keep charging it every 6 months.

I purchased a Blueair Blue Pure 311 air purifier on March 4,2021 through Amazon. On approximately 9/1, the fan stopped working. It has a one year warranty. On 9/16 I contacted the company via e-mail as instructed in the manual. On 9/16, I received an email which stated: "your request(52957) has been received and is being reviewed by our support staff."I have not heard from them since, despite 4 additional e-mails from me on 9/21;9/28;10/16 & 10/24

I ordered a Blue 211+ auto earlier this year after good luck with a previous model. It failed to function at all within a month or two of usage. I sent more than one request to the company for refund or exchange. I got 2-3 email responses from *** saying they needed my phone number to call me. Despite giving my contact and saying they could call anytime, nothing has been done. No calls have been received and no messages left. No email communication follow-up. I am a healthcare worker, and being given phone options only is difficult, even if they actually called back. At this point I am looking for a refund as I do not wish to do any further business (filters etc) with this company.

I have attempted to contact a Blue Air Purifier rep on 6 occasion in the past 5-7 months. 1st tried several times via "Contact Us" email on their site. No response to 5 emails over several months. Most recently, early June , attempted contact via direct email to them at their "info" email address. Now, almost July and no response. My Blue Air 200 never had red light come on when unit needed new filter. I just would have to change when it looked dirty every *** months depending on how much used. Recently changed filter, and after 4-5 weeks, red light came on to change filter. Filter does not seem dirty at all.Only use at night in bedroom periodically. So after 4-5 weeks seems excessive for filter to be changed in very clean room!Concerned my unit is not working properly.Have not been able to get help for over 6 months now!Please Help!

False advertising and then wanting me to pay for missing pre-filter. I purchased a Blue Pure 211+ Auto direct from Blueair's website in early July . The item was received a short time later, but was missing one of two pre-filters as described on the Blueair.com website. See below and https://www.blueair.com/ca/air-purifiers/blue-pure-211-plus-auto/2619.htm for more detail:Included in Box: Blue Pure 211+ air purifier Particle + Carbon Filter Pre-filter in Diva Blue Pre-filter in Dark Shadow Instruction manual I sent an email to the Blueair customer service to let them know. I had a quick reply, which was nice, but they asked me to send an additional $10 for the filter they did not send. I called and was able to speak to someone friendly in customer service, who said they would get this taken care of by their international customer service. Of course, this is where the good customer service ends - multiple calls with no answer and follow up emails ignored.

I purchased a Air Cleaner from BlueAir Order placed Feb 6, 2021 Order number *** and ultimately returned it unopened because the unit did not have a heating function. I received a return authorization email with the *** number which ultimately was tied to another order, contacted BlueAir by phone and told them that the RA that I wrote on the box was incorrect the email I received was for another customer. BlueAir sent another email with the correct RA Number *** and said I would receive my refund shortly. The *** tracking Number *** shows a delivery of Wednesday 3/03 at 12:01 pm. I have called BlueAir numerous times and never get a definite answer, one customer service rep says your refund is pending, another says there is a problem and a case was open and someone will get back to me which has never happened. I would like a full refund as I am paying payments on this purchase to *** for the full amount of $756.88

On May 20th my debit card was charged a fee of $154.13 and then again on May 21st for $655.49 these were fraudulent charges not placed by myself. After contacting the company (Blueair Inc. ***) I spoke with a company representative *** (I have a copy of our conversation if needed) who Identified herself as a customer complaint rep. for ***. I told her about the reason for my call, she asked for the last 4 of the debit card that was charged and she was able to tell me my name, in my mind proving she was with the company. She even quoted the amounts that were billed, providing even more proof. She then informed me she would investigate and get back with me the next business day by email. About an hour later she emailed me and asked what was the name of the company listed that made the charges. I informed her Blueair Inc. and she then told me she represented *** and couldn't help me. I dialed her number off the webp

I placed and order on 2/21 for 5 filter systems and subscribed to the filter replacement every 6 months after. I received and was billed for 2 of the 5 systems and the order shows "closed." I am trying to find out if the other units were ever coming, as they are still available on the website.Then, I was billed $59.44 for three filters (1 of which I never received the unit for). These were to be billed in August and shipped. (See receipt attached for proof of this)I have tried contacting the company via their support page, but have received no response and their phone tree doesn't work (Just keeps sending me back to main tree).I can't return units as I don't have the packaging. I would like to ensure everything going forward is cancelled, no more filters, no other units etc. I am trying to do that via the website also, but want to ensure I don't get any other bills from this company. *** is non-existent and to *** customers for things 6 months earlier than agreed upon is a scam.At this point I am stuck with them, and there is no sense in returning anything as every other complaint advised they wait a year or more to get a resolution.