Blueair’s earns a 3.0-star rating from 21 reviews, showing that the majority of air purifier users are somewhat satisfied with their units.
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A Blend of Performance and Style
As someone who values both efficiency and aesthetics, I must say that Blueair, Inc. strikes a good balance. The air purifiers not only perform exceptionally well but also add a touch of Scandinavian elegance to any space. While some customers have expressed concerns about customer service and product issues, my personal experience with Blueair has been positive. The HEPASilent™ technology sets them apart, delivering cleaner air efficiently and quietly. If you appreciate quality air purification with a stylish twist, Blueair is worth considering.
Blueair Ap
i have been unable to access my account through the ap for the last 3 months, it says "account disabled please contact support for further assistance." i have contacted support and they say they are having a problem with the ap and for me to uninstall and reinstall ap, which i've done 3 times and still nothing. i called again today and was told the same thing! i asked to please send me 2 boxes, 1 for each Protect machine, so that i can send them back for a refund. of course i was told that they couldn't do that. however had i known the problem before i purchased i would NOT have bought a Blueair. at this time i do NOT have a remote system, it must be turned on/off manually.
Recommendation: do NOT buy their products, customer support is nil.
Blueair is completely unresponsive
Blueair is completely unresponsive. They are no longer accepting phone calls nor are they responding to emails. I want to return an UNOPENED product that was just delivered a week ago and they are not responding.
Customer service is completely unresponsive. As noted in another review, the chat function does not work and emails go unresponded. The lead time for shipping products is unreliable even if the items appear "in stock" on the Blueair website.
I had very similar experiences to Bethany C. They don't respond to phone calls, emails, website messages, and disconnects after long phone holds. They absolutely stonewall you. Unfortunately for them, I will be a loss leader for them. I cancelled my order via the above contact methods, and a week later they shipped it anyway. I am having FedEx do an intercept and route it back to them at their expense, and then when the ignore my refund request, I will dispute the charge, and they will have their credit card account charged back.
Blueair is the most unresponsive company I have ever had the misfortune to deal with. I have been trying to get information on the status of an order which is ambiguously listed as "closed." The order hasn't arrived but i have been billed. I just want to know whether it is being shipped or in process. My many calls are shifted to voicemail and no one has responded to my MANY messages. We live in an area where the air quality has been bad and I just need to know whether the machines are on their way or not. Meanwhile I had no success contacting a knowledgable person to talk to about another prospective order. I placed the order anyway but immediately regretted it, so I tried to cancel. Again, calls are shifted to voicemail. THIS IS A HORRIBLE company.
Blueair is completely unresponsive. They are no longer accepting phone calls nor are they responding to emails. I want to return an UNOPENED product that was just delivered a week ago and they are not responding.
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Pros
- Advanced HEPASilent™ technology
- Energy-efficient air purifiers
- Wide range of models
- Award-winning Swedish design
- Connected smart features
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Cons
- Premium pricing above competitors
- Limited product range compared to rivals
- Potentially high filter replacement costs
- Not all models have smart home integration
Blueair has been unresponsive to my warranty claim for a defective unit
Blueair has been unresponsive to my warranty claim for a defective unit. Nobody has responded to my emails, chat on their website doesn't work, AND nobody answers the phone when you call--you're just prompted to leave a message.
After learning that the 411+ air purifier I purchased omits ozone, I was not comfortable with using the product or the level of customer service and returned the device. I didn't even take it out of the box. The company received it back on July 31st. It has been almost two weeks and I still haven't received my refund. A representative named Howard Linsey Falls keeps giving me the run around. He is disagreeable and obnoxious for a customer service representative. When I asked to speak with a supervisor I was told he "just went into a meeting" and that there are only two people working in the office. When I first called, Howard told me that I would receive the refund immediately. When I called four days later he said it takes 3 to 5 business days. It is now almost two weeks and I still haven't received my refund. Customer service is deplorable. They keep the strangest hours. Be prepared for long hold times, hangups, disconnections. The first customer service representative I managed to reach on the phone (William) told me that the product didn't emit any ozone. Another said it did. How has this company received so many recommendations? I should have acknowledged the red flags when originally trying to contact customer service for answers to my questions. Caveat Emptor!
Blueair has been unresponsive to my warranty claim for a defective unit. Nobody has responded to my emails, chat on their website doesn't work, AND nobody answers the phone when you call--you're just prompted to leave a message.
Customer service is completely unresponsive
Customer service is completely unresponsive. As noted in another review, the chat function does not work and emails go unresponded. The lead time for shipping products is unreliable even if the items appear "in stock" on the Blueair website.
I had very similar experiences to Bethany C
I had very similar experiences to Bethany C. They don't respond to phone calls, emails, website messages, and disconnects after long phone holds. They absolutely stonewall you. Unfortunately for them, I will be a loss leader for them. I cancelled my order via the above contact methods, and a week later they shipped it anyway. I am having FedEx do an intercept and route it back to them at their expense, and then when the ignore my refund request, I will dispute the charge, and they will have their credit card account charged back.
Blueair is the most unresponsive company I have ever had the misfortune to deal with
Blueair is the most unresponsive company I have ever had the misfortune to deal with. I have been trying to get information on the status of an order which is ambiguously listed as "closed." The order hasn't arrived but i have been billed. I just want to know whether it is being shipped or in process. My many calls are shifted to voicemail and no one has responded to my MANY messages. We live in an area where the air quality has been bad and I just need to know whether the machines are on their way or not. Meanwhile I had no success contacting a knowledgable person to talk to about another prospective order. I placed the order anyway but immediately regretted it, so I tried to cancel. Again, calls are shifted to voicemail. THIS IS A HORRIBLE company.
After learning that the 411+ air purifier I purchased omits ozone, I was not comfortable with using the product or the level of customer service
After learning that the 411+ air purifier I purchased omits ozone, I was not comfortable with using the product or the level of customer service and returned the device. I didn't even take it out of the box. The company received it back on July 31st. It has been almost two weeks and I still haven't received my refund. A representative named Howard Linsey Falls keeps giving me the run around. He is disagreeable and obnoxious for a customer service representative. When I asked to speak with a supervisor I was told he "just went into a meeting" and that there are only two people working in the office. When I first called, Howard told me that I would receive the refund immediately. When I called four days later he said it takes 3 to 5 business days. It is now almost two weeks and I still haven't received my refund. Customer service is deplorable. They keep the strangest hours. Be prepared for long hold times, hangups, disconnections. The first customer service representative I managed to reach on the phone (William) told me that the product didn't emit any ozone. Another said it did. How has this company received so many recommendations? I should have acknowledged the red flags when originally trying to contact customer service for answers to my questions. Caveat Emptor!
Blueair Complaints 13
Confirmed order, did not fulfill order, does not answer phone or emails seeking order cancellation or customer service
Confirmed order, did not fulfill order, does not answer phone or emails seeking order cancellation or customer service. Website chat function is automated and useless. Terrible customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Blueair Blue Pure 311 air purifier on March 4,2021 through Amazon. On approximately 9/1, the fan stopped working. It has a one year warranty. On 9/16 I contacted the company via e-mail as instructed in the manual. On 9/16, I received an email which stated: "your request(52957) has been received and is being reviewed by our support staff."I have not heard from them since, despite 4 additional e-mails from me on 9/21;9/28;10/16 & 10/24
Purchased a Blue Air Purifier in 2017 has a 5-year warranty
Purchased a Blue Air Purifier in 2017 has a 5-year warranty. The original had 3 speeds and the blows out more air than the replacement. She wants the same one she purchased. She should have been told the replacement would be different.
The complaint has been investigated and resolved to the customer’s satisfaction.
Place an order on their website on Sept.16 by mistake
Place an order on their website on Sept.16 by mistake. Call customer service immediately after. The representative helped to cancel the order over the phone. But four days passed, neither get cancellation email or refund. Customer service phone line always busy and no response to email inquiry either.
The complaint has been investigated and resolved to the customer’s satisfaction.
On May 20th my debit card was charged a fee of $154.13 and then again on May 21st for $655.49 these were fraudulent charges not placed by myself. After contacting the company (Blueair Inc. ***) I spoke with a company representative *** (I have a copy of our conversation if needed) who Identified herself as a customer complaint rep. for ***. I told her about the reason for my call, she asked for the last 4 of the debit card that was charged and she was able to tell me my name, in my mind proving she was with the company. She even quoted the amounts that were billed, providing even more proof. She then informed me she would investigate and get back with me the next business day by email. About an hour later she emailed me and asked what was the name of the company listed that made the charges. I informed her Blueair Inc. and she then told me she represented *** and couldn't help me. I dialed her number off the webp
I have attempted to contact a Blue Air Purifier rep on 6 occasion in the past 5-7 months. 1st tried several times via "Contact Us" email on their site. No response to 5 emails over several months. Most recently, early June , attempted contact via direct email to them at their "info" email address. Now, almost July and no response. My Blue Air 200 never had red light come on when unit needed new filter. I just would have to change when it looked dirty every *** months depending on how much used. Recently changed filter, and after 4-5 weeks, red light came on to change filter. Filter does not seem dirty at all.Only use at night in bedroom periodically. So after 4-5 weeks seems excessive for filter to be changed in very clean room!Concerned my unit is not working properly.Have not been able to get help for over 6 months now!Please Help!
Bank fraud *** just asked if I made a purchase from them. I had not. I haven't even spoken to them or looked them up online or anything. But they were charging me over $200
Is Blueair Legit?
Blueair earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Blueair. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 76% of 13 negative reviews, Blueair is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Blueair has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Blueair has registered the domain name for blueair.com for more than one year, which may indicate stability and longevity.
Blueair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Blueair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Blueair.com you are considering visiting, which is associated with Blueair, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Blueair is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Blueair website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Blueair.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Blueair.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Blueair.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Blueair. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I have 2 semi annual subscriptions with them to receive the BlueAir 211+ replacement filter every 6 months
I have 2 semi annual subscriptions with them to receive the BlueAir 211+ replacement filter every 6 months. After several emails, no customer service, no phone support, and no resolution, trying to postpone my subscriptions until December, they are still processing the orders now, in August. Unfortunately, this is the only option to actually try to get some type or response. Order SO-*** is ONE of the subscriptions.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have a subscription for Blueair filters that was supposed to ship on Sept
We have a subscription for Blueair filters that was supposed to ship on Sept. 1. I have tried the chat bot, email, and calling and have gotten zero response. I see from other complaints that others are having the same problem. I understand supply chain problems with everything going on, but as a business you need to be responsive.We're still interested in keeping our subscription and I'd just like to know when we can expect it.
The complaint has been investigated and resolved to the customer’s satisfaction.
During 2020, I ordered Blueair products
During 2020, I ordered Blueair products. Due to their delay in shipment, I cancelled the order for 2 air purifiers. They signed me up for automatic shipments of air filters ($40 per shipment), and I've tried to email and call them, with no answer to either. They keep sending me emails, as well as air filters for an air purifier I do NOT own. There is no response, and they have my credit card number and they keep charging it every 6 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Blueair Blue Pure 311 air purifier on March 4,2021 through Amazon
I purchased a Blueair Blue Pure 311 air purifier on March 4,2021 through Amazon. On approximately 9/1, the fan stopped working. It has a one year warranty. On 9/16 I contacted the company via e-mail as instructed in the manual. On 9/16, I received an email which stated: "your request(52957) has been received and is being reviewed by our support staff."I have not heard from them since, despite 4 additional e-mails from me on 9/21;9/28;10/16 & 10/24
I ordered a Blue 211+ auto earlier this year after good luck with a previous model
I ordered a Blue 211+ auto earlier this year after good luck with a previous model. It failed to function at all within a month or two of usage. I sent more than one request to the company for refund or exchange. I got 2-3 email responses from *** saying they needed my phone number to call me. Despite giving my contact and saying they could call anytime, nothing has been done. No calls have been received and no messages left. No email communication follow-up. I am a healthcare worker, and being given phone options only is difficult, even if they actually called back. At this point I am looking for a refund as I do not wish to do any further business (filters etc) with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have attempted to contact a Blue Air Purifier rep on 6 occasion in the past 5-7 months
I have attempted to contact a Blue Air Purifier rep on 6 occasion in the past 5-7 months. 1st tried several times via "Contact Us" email on their site. No response to 5 emails over several months. Most recently, early June , attempted contact via direct email to them at their "info" email address. Now, almost July and no response. My Blue Air 200 never had red light come on when unit needed new filter. I just would have to change when it looked dirty every *** months depending on how much used. Recently changed filter, and after 4-5 weeks, red light came on to change filter. Filter does not seem dirty at all.Only use at night in bedroom periodically. So after 4-5 weeks seems excessive for filter to be changed in very clean room!Concerned my unit is not working properly.Have not been able to get help for over 6 months now!Please Help!
False advertising and then wanting me to pay for missing pre-filter
False advertising and then wanting me to pay for missing pre-filter. I purchased a Blue Pure 211+ Auto direct from Blueair's website in early July . The item was received a short time later, but was missing one of two pre-filters as described on the Blueair.com website. See below and https://www.blueair.com/ca/air-purifiers/blue-pure-211-plus-auto/2619.htm for more detail:Included in Box: Blue Pure 211+ air purifier Particle + Carbon Filter Pre-filter in Diva Blue Pre-filter in Dark Shadow Instruction manual I sent an email to the Blueair customer service to let them know. I had a quick reply, which was nice, but they asked me to send an additional $10 for the filter they did not send. I called and was able to speak to someone friendly in customer service, who said they would get this taken care of by their international customer service. Of course, this is where the good customer service ends - multiple calls with no answer and follow up emails ignored.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought an Air Cleaner from BlueAir, returned it unopened due to lack of heating function.
I bought an Air Cleaner from BlueAir on Feb 6, 2021, and returned it unopened as it lacked a heating feature. I received a return authorization email but it was linked to a different order. After contacting BlueAir, they sent a correct authorization and assured a prompt refund. The delivery was confirmed on 3/03 at 12:01 pm. Despite multiple calls to BlueAir, I've received inconsistent responses regarding my refund status. I've been told it's pending and also that there's an issue with no follow-up. I'm seeking a full refund of $756.88, which I'm still financing.
The complaint has been investigated and resolved to the customer’s satisfaction.
On May 20th my debit card was charged a fee of $154.13 and then again on May 21st for $655.49 these were fraudulent charges not placed by myself
On May 20th my debit card was charged a fee of $154.13 and then again on May 21st for $655.49 these were fraudulent charges not placed by myself. After contacting the company (Blueair Inc. ***) I spoke with a company representative *** (I have a copy of our conversation if needed) who Identified herself as a customer complaint rep. for ***. I told her about the reason for my call, she asked for the last 4 of the debit card that was charged and she was able to tell me my name, in my mind proving she was with the company. She even quoted the amounts that were billed, providing even more proof. She then informed me she would investigate and get back with me the next business day by email. About an hour later she emailed me and asked what was the name of the company listed that made the charges. I informed her Blueair Inc. and she then told me she represented *** and couldn't help me. I dialed her number off the webp
I placed and order on 2/21 for 5 filter systems and subscribed to the filter replacement every 6 months after
I placed and order on 2/21 for 5 filter systems and subscribed to the filter replacement every 6 months after. I received and was billed for 2 of the 5 systems and the order shows "closed." I am trying to find out if the other units were ever coming, as they are still available on the website.Then, I was billed $59.44 for three filters (1 of which I never received the unit for). These were to be billed in August and shipped. (See receipt attached for proof of this)I have tried contacting the company via their support page, but have received no response and their phone tree doesn't work (Just keeps sending me back to main tree).I can't return units as I don't have the packaging. I would like to ensure everything going forward is cancelled, no more filters, no other units etc. I am trying to do that via the website also, but want to ensure I don't get any other bills from this company. *** is non-existent and to *** customers for things 6 months earlier than agreed upon is a scam.At this point I am stuck with them, and there is no sense in returning anything as every other complaint advised they wait a year or more to get a resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Blueair
One of the unique features of Blueair is its patented HEPASilent™ technology, which combines advanced mechanical and electrostatic filtration methods. This technology ensures that even the smallest airborne particles, including viruses and bacteria, are effectively removed from the air. Moreover, the company's air purifiers are incredibly silent and energy-efficient, making them ideal for use in homes, offices, and other indoor environments.
Blueair's product range includes air purifiers for different room sizes and purposes, such as the Blue Pure series, Joy S, Classic series, and Pro series. The company also offers add-on filters for specific needs, such as removing smoke, allergens, or other pollutants.
In addition to the impressive technological capabilities of their products, Blueair has also prioritized the eco-friendliness and sustainability of their operations. They use recycled materials in their product packaging and have achieved carbon-neutral status by reducing their carbon footprint.
Overall, Blueair has established itself as a leader in the air purification industry through its innovative technology, exceptional quality, and commitment to sustainability. The company has garnered numerous awards and accolades, including recognition from trusted organizations such as the Asthma and Allergy Foundation of America and the Good Housekeeping Institute. With its unwavering focus on clean air and environmental responsibility, Blueair remains a brand that customers can trust for the long haul.
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Blueair in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Blueair.
- Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Blueair on ComplaintsBoard.com. Remember to focus on issues related to the company's business category.
Overview of Blueair complaint handling
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Blueair Contacts
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Blueair phone numbers+1 (888) 258-3247+1 (888) 258-3247Click up if you have successfully reached Blueair by calling +1 (888) 258-3247 phone number 4 4 users reported that they have successfully reached Blueair by calling +1 (888) 258-3247 phone number Click down if you have unsuccessfully reached Blueair by calling +1 (888) 258-3247 phone number 4 4 users reported that they have UNsuccessfully reached Blueair by calling +1 (888) 258-3247 phone number
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Blueair address125 S Clark St Ste 2000, Chicago, Illinois, 60603-4054, United States
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Blueair social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
Recent comments about Blueair company
Confirmed order, did not fulfill order, does not answer phone or emails seeking order cancellation or customer serviceOur Commitment
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