Rowenta
Reviews and Complaints

The vacuum suddenly stopped working after less than a year. The engine is broken and the brush doesn’t move and doesn’t suck anymore. I’m very disappointed however I send it to the repair center after two weeks it came and still not working! They changed the battery!?!

And now I am going to send it again and wait for two more weeks without a vacuum!

I regret buying from Rowenta and will never recommend it to anyone.

I purchased this vacuum cleaner in May 2023 and after 2 uses I decided that I wanted to buy a spare battery. I asked at the store and they ordered one.

6 months later I’m still waiting for the order to turn up.

Why is it taking so long to arrive?

This will probably be the last time I buy any Rowenta product.

Customer service is very bad to say the least.

This is the second time I have complained, is this complaints board ever looked at?

I purchased this vacuum cleaner in May 2023 and after 2 uses I decided that I wanted to buy a spare battery. I asked at the store and they ordered one.

6 months later I’m still waiting for the order to turn up.

Why is it taking so long to arrive?

This will probably be the last time I buy any Rowenta product.

Customer service is very bad to say the least.

Please be advised that I called Rowenta Consumer Services 12/13/22 at 10:11 AM ET to inquire about the status of my Accessteam Cordreel iron DW2461 repair and was connected with Rick. Know that Rick was not friendly at all beginning with the first word, "Hello." I provided Rick with my telephone number and address. Rick was very rude, disrespectful, and belittling. He talked to me as if I were hard of hearing, became very loud, and hung up on me after I requested his location as well as to speak with a supervisor.

I am completely appalled by Rick's behavior. While a long-term Rowenta customer, know that we will choose another company moving forward. I highly recommend action be taken against Rick as I am certain more customers will not tolerate such inadequate behavior resulting in a loss of more customers. Rick should not be a part of your Consumer Service Division as he lacks professionalism.

Ironically I called back in and was connected with Shaina at 10:34 AM. I requested to be connected with a Supervisor after providing my Reference Number. Shaina willingly transferred me to Pierre in your Corporate Office located in Millville, NJ. We discussed the situation and I requested that Rick be coached to better handle customer service inquiries. Pierre did not have an email address to your Corporate Office but was able to provide me with a mailing address of Rowenta Consumer Escalation 2199 Eden Road, Millville, New Jersey 08332.

Customers should be able to obtain a status of their repair/replacement before the product is sent back to them including an estimated turnaround time.

It is my hope that this situation is handled accordingly. Note to consumers, AVOID ROWENTA. The product quality has diminished over the years.

I bought hoover mdele :RH9299WO ASPI BALAI ,at Carrefour labège in toulouse on 04/01/22

Unfortunately your product has not performed well its been send back for the second time to be repaired, I contacted Rowanta on [protected]

The person on the line was very polite

But she keep sending me to repair the product and I couldn't speak with her manager or supervisor

I would appreciate a  refund, store credit, or exchang

In early July 2022, I offered myself the X-PLORER SERIE 120 AI RR7875 via the online website of rowenta.be.

It worked well for a couple of days then one of the wheels started to miss behave.

I looked for a repair centre and saw one nearby my home.

once on site, it appeared that it was not a repair centre but a place to deposit my device only.

I got told that my repair would take more than a month since Rowenta Belgium has only one single repair centre for the whole country. And moreover, the repair centre is not dedicated to Rowenta but is subcontracted to many other electronic brands!

How is it that I would have to wait more on repair than on the time I had it for use for a brand new article?

Why is Rowenta not considering more repair centres to support his defect product?

Or consider immediate product change since the product was so new that the use-time does not balance with the repair-wait time?

Soon after this iron was purchased. The plastic started chipping off. I call Rowenta, the iron they basically said too bad. I was shocked that they did not stand behind their product. The iron also leaks and leaves brown marks on fabric. I am more shocked that the company does care or back their product. Do you want an iron like this? I went to the Rowenta Website there isn't a form for complaints or comments, I wonder why?

Contacted rowenta after a rowenta iron caught flames in my home. Was told I would be sent a new iron after investigation of aforementioned iron . Sent iron to designated area, no follow through from any person on staff. Called to inquire, was told the original, person who was answering the phone was no longer employed, gave incorrect information. The iron caught fire…. Received a very unprofessional response from a Pierre? No last name? States that they could not determine cause of fire and offered reduced rate for a new iron…. I do not believe that I wish to o business it's this company.

I use this fan in my bedroom. I currently own 3 identical ones. This fan does not move and is only used on a warm night. I was asleep and awoked by a loud noise that was quit scary. The band holding the 2 spherical cages that enclose the fan blade, split and went flying across the room.

The customer service reps, Kathy and Aramis were of no use! They couldnt care about the potential danger!
The supervisor as well was uninterested and telling me that I could buy a part for $40 when the fan costs $65.
I am prepared to go thru social media and let potential customers know how Rowenta does nothing for their customers when confronted with a dangerous product. I would like a replacement fan at no cost.

Hello

I have tried all avenues via rowenta service contact in multiple countries and I am getting nowhere. I understand group seb owns rowenta so I am coming to you directly to get this sorted by someone. 8 weeks ago I purchased rowenta 8080 iron from amazon. The iron at 6 weeks started giving off a strong electrical shock on the sole plate and stopped heating up.

I went to rowenta website clicked on repairs I contacted group seb in thailand as I live in thailand. The person on the other end of phone has never heard of rowenta I realize it's a tefal office.

I have since contacted customer service is the us, hong kong, germany. Only the us has responded and are saying can't help you go to your local reaper country.

I purchased this iron as the website had local repair in thailand. I always check company's websites before I buy products. This is false advertising and a lie that you have repairs in thailand. Though I can read from the bangkok post that group seb setup in bangkok nearly 4 years ago and rowena and tefal and others are your products.

The iron is new and it is faulty and needs to be replaced. My husband and I are sick of being hand balled and treated with shocking customer service. Rowenta irons are a premium product I bought this iron on its performance reviews and the excellent customer service I was suppose to receive. This iron by the time it was delivered has cost me 230 aud not a cheap iron.

Regards
Sonya klapko
+[protected]
Phuket thailand

Sent from my ipad

Purchased this iron less than a year ago hoping for longevity and no leaking experienced in Black & Decker, Hamiltonbeach, Sunbeam & Rival. I have taken proper care of it following recommended guidelines and directions no abuse . It now leaks, the auto shut off will not stay off long enough for the iron to heat past being able to rest your hand on it with no discomfort . This $79.99 Rowenta Focus was no more reliable than a $14.95 Rival or any of the other above mentioned brands that were at a considerable amount less in purchase price .

received rowenta steamer for christmas. missing a part. would not assist me without a receipt. unbelievable lack of service. i am not about to ask my friend for a receipt! how much ruder could one get. i have purchased rowenta products in the past but regardless of how pleased i have been i will never accept, give or use another rowenta product.

I have purchased not 1, not 2, but 3 Rowenta irons since 2002. The first 2 irons that stopped working I blamed on my son who was home from college using it each time. This third iron, a model DX6900 has a short in the power cord that goes into the iron. I can some time wiggle the cord to get the iron to power on. Today, it is completely not working. No more Rowenta irons for me. By the way, each iron I purchased at Target. In addition, I am not pleased that I could not make a complaint directly on the Rowenta website.