Bluegreen Vacations’s earns a 2.4-star rating from 322 reviews, showing that the majority of travelers are somewhat dissatisfied with vacation experiences.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
beware
Beware of the Visitors Center in TN- the salesmen are waiting for you...they entice you with free tickets to see a show etc...We were totally naive! I really don't know how these salesmen sleep at night because it is really a farce.
Too many rules apply and of course you come to realize this after your purchase. The salesman left out huge details on how the point system really works. Just keep in mind the maintenance fees come around fast- $500/year for a TS that hardly has availability- you may as well spend this money on somewhere you really would like to go!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
I have a problem with the attitudes of the customer service department when I called about maint. fees. The maintenance fees are outrageous per year! You can't expect me to believe that the maintenance on my timeshare is that much per year. Especially when I'm not the only one that stays in the timeshare and I only stay once a year. I have had nothing but bad experiences with Bluegreen since we bought our timeshare and I can't wait to sell it! You hodoo'd me once but you won't do it again It's not fair that I can't use my points until my maintenance fees are paid if I pay my monthly payment.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor]
It is completly fair that you are unable to use your points if you have not paid your MF.
Why should other owners pay for you to use our resorts
your MF for 2008 were a flat $290 + $0.0335 per point
By the way you will get around 30 to 50 cents per point if you want to sell
How many have you got
Mind you if you dont pay your MF then you cant sell
maybe BG will foreclose on you
scamgreen
My husband and I bought and paid off bluegreen resort points. Every time we try to reserve our week, we are always told the resorts are all full and we can take our vacation on days they have openings. We have to basically plan a vacation when they say we can stay at their resorts. If we call a year out, they say it's too early. If we call 2 months out, as suggested by the bookers, the resorts are full. We were reassured that due to the numerous properties all resorts owners would never have problems booking. This is annoying because before purchasing we specifically asked about availability within their resorts and now feel we have been lied too.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor]
100% fact. Believe every word of it.
The one thing about any point based TS system is the felxability to be able to plan ahead.
All owners can make a resevation for 2 days and upwards 11 months out and that is the reason you need to plan
If you can not or not willing to plan then TS is not for you
Since each owners points are deeded to a specifc week and unit it is impossible for BG to oversell.
2 months out and you will have very little choice unless you are going to travel in the off peak season
do not buy from them
Do not...I repeat...do NOT buy a Bluegreen timeshare under any conditions. No matter how sweet it may sound, it is a rip-off. My wife and I bought one, and we are in a continual state of regret about it. It is virtually impossible to sell (the same amount of points we bought for $10, 000 are selling for about $3, 000 online), plus we have yearly fees of about $700 that must be paid for us to even be able to keep using it.
Here are some of the things you may not hear while you're in a Bluegreen presentation... we didn't:
-each year you will have to pay both "maintenance fees" and "club dues, " which for us amount to over $700. If you don't pay, you can't use any of your points at all until you do pay.
-many of the resorts they tell you about can only be booked in 7-day increments, which means you'll take that trip and no others for two years because you'll use up all your points on that single trip.
-we just found this one out... if you don't have the points, you can't book a trip... for example, we get 12, 000 new points in July, so I called to book something in August. Well, I can't do that until I "have the points." Of course, by the time the points actually show up, all the places will be booked for the summer. We're all paid up on maintenance fees and club dues, so we will definitely get the points, but too bad... we have to wait. The person on the phone even sympathized with me and said he understood what I was saying, but too bad.
-they say they will help you rent your timeshare, but this is a joke. Your timeshare will never rent for anything near what you need to maintain the fees on it, much less pay it off.
-take a look at this web site to see what points are actually worth if you buy them on eBay: http://popular.ebay.com/ns/Real-Estate/Bluegreen.html If you really desperately want Bluegreen points, don't buy them from Bluegreen.
-they tell you that you can book things just a day or two in advance, but this is almost never possible in real life. Things are booked up months in advance.
Owning a Bluegreen timeshare is like a weight that you have to drag around with you for the rest of your life. There are many places that will rent timeshares if you like that kind of thing, and you can usually get them fairly cheap and without any obligation for the future. When I imagine paying $700 a year for the rest of my life, it feels amazingly scary. Don't do it. You're locking yourself into something that will never end when there is absolutely no need to do so.
They give you the free trip, then take advantage of how little you've researched timeshares when you're in the presentation. They tell you this price can only be offered this one time, and that you can't take another trip. It's all cheap sales techniques, and they wouldn't be necessary if it were something people really benefited from.
We even looked on the internet during our sales presentation... if only I had come across a letter like this, we probably wouldn't have bought, and we'd be much better off. At least take a few days to think about it. If they can't give you that long to think, they're tricking you anyway.
Buying a Bluegreen timeshare is a terrible decision. They, like many salespeople, will tell you whatever you want to hear to get you to buy, knowing that they will not personally be accountable for any misrepresentations of the truth later on.
One thing they promised us is that we could rent our timeshare. Now they've done away with that aspect as well, so you either use it, keep paying about $700 in fees each year along with whatever you paid originally, or you just lose the points. Every letter we receive is something else they're taking away from us.
The most recent thing that happened was that we had tried to rent ours out for 10, 000 points (most of our points) before they decided to stop letting people do that. So I called today, 10 days in advance, to check and make sure it was rented, since this is the cut-off for when I can cancel without losing points. So the guy on the phone told me that yes, it is rented. And I asked, "Well, what happens if the people cancel sometime in the next 10 days?" He said, "We don't have any control over that, sir." And I said, "I understand that, but I don't either. So what happens to my points if they cancel?" And he said, "Well, you lose those points."
So some renter I don't even know can decide to back out at the last minute, and I lose 10, 000 points and don't get to travel or make any money from my timeshare for 2 years! That seems fair...
Everything Bluegreen does seems to be a way to get themselves more money and screw over their "valued customers."
And Bluegreen, if you're reading this, don't bother calling me trying to get me to revoke the complaint... we're trying to sell our timeshare as quickly as we can and hopefully never have any interaction with you for as long as we live.
The complaint has been investigated and resolved to the customer’s satisfaction.
As a former BG employee I'd like to comment on some of your points.
Let's talk about some of the things you claim to have not heard during the sales presentation.
Maintenance fees (MF's) and Vacation Club Dues (VCD's): You are not being truthful. You absolutely 100% were told about them. You simply chose not to listen. In fact, your salesman went over a very detailed checklist with you to make sure you understood some key points including MF's and VCD's. You had to initial next to each item and then you signed the bottom of the page. Don't say you didn't. This form is filled out completely by EVERY owner, no exceptions. You could NOT have purchased without it. And of course if you don't pay you can't use the club. If you don't pay your credit card you can't use it, same principal.
Rentals: Yes you can still rent your timeshare to make money off it. BG no longer does it for you (that program was discontinued for lack of interest). You now have to go thru an outside rental company of your choosing. Some rentals work, others don't. Bottomline, you purchased points so you could go on vacation. If you choose not to and decide you want to rent then you're on your own. It's just a benefit. It's your choise to do it and it does not reflect on BG in any way. And yes, if your renter decides to back out then you are still subject to the normal cancellation policy. Why wouldn't you be? It's YOUR timeshare, you are still responsible.
Booking a day or two in advance: Yes you can. You can book something checking in the same day. IF it's available. Reservations are ALWAYS based on availability. Common sense tells you that if you're booking last minute then your options are few. It is just so arrogant to think that the company has held inventory aside just for you.
Bottomline... timeshare is not for everyone. BG is in no way a bad company. It's been my experience that those owners who complain the most are the ones who didn't read their contract and quite honestly had no idea what they were buying.
As terrible as it sounds the only thing that matters is your contract. Nothing that was said during the sales presentation means anything at all. If it's not in your contract it doesn't exist.
And let's talk about the high pressure sales. Everyone complains about being sold a timeshare but at what point do you accept responsibility for your own actions. The salesman was not holding a gun to your head. You could have walked out at any time.
You chose to attend the presentation. YOU chose to purchase. And YOU chose to sign the contracts without reading them.
And after you purchased you had a rescission period that you could have canceled and gotten a full refund. That rescission period is for you to read over your contract AGAIN and make your final decision.
I don't mean this to sound harsh but it is what it is. BG is a company. Any companies goal is to make money. They have you sign a contract to protect their interests. You can't just willy nilly decide you're done with a contract because it didn't pan out to what you "wanted" it too.
Don't buy big ticket items and sign contracts without reading and understanding them.
help! I am stuck too. There is no way out. I have contacted a lawyer. Email me if you get out.
God help us all.
I see you have nothing new to add to this very old post.
And vy the way I have told you previously that you can borrow you points once you have paid your MF so when you pay your fees at the end of Oct then phone and borrow your 2009 points and make a reservation you will be 10 months out then
contract if valid at this time
I have a contract and I want to know if it is still valid as I purchased it February 2007. Or if I should shred the paper and have a lost of 940.12 dollars. thank you Barbara Hanny
If you buy a car and don't drive it away . . .can you claim the car lot stole your car? If you buy a timeshare access and never access it . ..did the company take what was yours? Folks, buy a timeshare and use it. If you don't use it you are wasting money each year. Use it, extract equity and then sell or give it away.
If you do this, they will slap a foreclosure on your credit report or did you just purchase the sampler package?
Either way, contact your local Attorney General in your state and file a complaint.
If enough people do this you will get results. We did in PA. Our AG just filed a huge lawsuit against Bluegreen and it's four parent companies in FL.
They are NOT licensed real estate agents but are selling property- GO FIGURE!
WHATEVER HAPPENS- DO NOT GIVE THIS COMPANY ONE MORE CENT OF YOUR MONEY!
very bad business handling
OK, here is my story. My wife and I went on their tour and for what its worth thought that it was a good deal to get into. After some thought, 45 minutes of financial consulting with my wife, we agreed to a deal with Bluegreen at Mountain Loft Resorts in Gatlinburg, TN on June 14, 2008. We were secure in our decision until we came across this webpage and read the discussions against this resort. After further research of Bluegreen's negative issues and not finding a single positive, we decided to rescind our contract.
We had 10 days from the day of agreement to cancel obligation, so I sent 2 certified letters (one to corporate and one to the Resort). Two weeks later, I called the corporate office and spoke with Owner Services. The associate tells me that they received the letter of cancellation and that the refund will be credited back to our account within 20 or 30 days. That call was made on July 1. In the contract its clearly states, " The refund shall be made with in twenty(20) days after Bluegreen's receipt and acceptance of the notice of cancellation, or within five days of receipt of funds from the Purchaser's Cleared check." Today is the July 28 and no refund. I called today reciting back to the company of their contract and they were speechless. After 10 secs of silence the associate was aware that the refund was issued within 45 days instead of 20. I corrected her again by reciting. They proceeded to give me an Escalation # and said that I would receive a call within 72 hours. If I did not I needed to call back. I'll wait out the 72 hours just to show how cooperative individuals can be; at this rate, they are looking at a lawsuit.
My advice to anyone that deals with this particular resort is stay away. I would go as far to say not give them the pleasure of taking up their offer of the hotel stay and free tickets; it'll be a waste of your time. They're just bad business.
The complaint has been investigated and resolved to the customer’s satisfaction.
The company is a scam. I have been stuck with the misfortune of owning for about 7 years. It can be good a times, but when you have to deal with the corporate side or have an issue that needs to be resolved they give you the run around and hope to loose you with long wait times and not returning calls as they say they will. They also lie and scam to get you to come to owner updates which is really just a sales scam. I haven't had anyone yet actually care or want to tell me whats going on with the company without lying and trying to get or scare me into buying more points to keep the privileges I already have. It is not worth the cost of maintenance fees and mortgage fees. When you look at how much you pay in the long run, you could have booked a nice vacation online from expedia or some other poor timeshare sucker who needs to get rid of some points before they expire. I have owned for a long time and have attended many timeshare tours, they are all the same no matter if they use weeks, points, stars, etc. Visiting other timeshares helps you learn what a scam they all are and what a sucker I am for thinking this was a wonderful vacationing solution.
We too experienced a similar situation. We were lied to about the services that were available. When it was obvious to us, we called and tried to work everything out. The office in Myrtle Beach agreed that we were told incorrect information on which we made our decision to purchase a trial membership. We were told that we would receive a refund for all monies paid and it has been over 30 days and still no money. We try to call the same people and we sit on the phone for what seems like an eternity. Still my husband sits on the phone as I type. DO NOT buy from this company!
Hey! why couldn't you have vacations before Bluegreen, all seems a little odd to me.
I used to have nice holidays at the fountains till we were coaxed into changing to the points system. Now we have maintenance bills of $1, 167.00. How did you manage to get all those vacations, and 2 units as well and another at a different resort, WOW you must be very special because it doesn't happen for anyone else.
Strange VERY strange
I HAVE BEEN A BLUEGREEN RESORT MEMBER FOR 1 1/2 YEARS. I MUST SAY THAT THE COMMENTS I READ HAVE MADE ME NERVOUS AND A LITTLE SURPRISED. I HAVE TAKEN 2 VACATIONS ON IT AND HAVE BEEN THOROUGHLY SATISFIED, NOT ONLY WITH THE ACCOMMODATIONS BUT WITH THE STAFF AS WELL. THE FIRST TRIP I TRIED TO BOOK WAS ALREADY BOOKED, BUT THAT WAS BECAUSE I MISUNDERSTOOD THE BOOKING TIMETABLE THE FIRST TIME. THE SECOND TIME I WAS SUCCESSFUL AND BOOKED A WONDERFUL TRIP AT THE FOUNTAINS FOR MY ENTIRE FAMILY. I DID THIS BY BORROWING MY POINTS FROM THE UPCOMING YEAR SO THAT I COULD GET 2 COMPLETE UNITS. WE HAD A FABULOUS TIME. SO GOOD IN FACT THAT I UPGRADED AND GOT MORE POINTS. THEN BOOKED A WEEKEND AT THE SHENANDOAH CROSSING RESORT WHICH WAS PREVIOUSLY BOOKED UP. WE ENJOYED OURSELVES THERE AS WELL. MY DAUGHTER ALSO WENT BACK TO FLORIDA THROUGH RCI I AM NOW LOOKING FORWARD TO OUR SUMMER VACATION.
YES, YOU DO HAVE TO PLAN THINGS A LITTLE IN ADVANCE, BUT BEFORE BLUEGREEN WE WERE NEVER ABLE TO TAKE VACATIONS. I FIND I AM VERY HAPPY WITH THE TIMESHARE. AND ANYTIME I HAVE EVER HAD ANY QUESTIONS OR CONCERNS ANYONE I HAVE CALLED AT BLUEGREEN HAS ALWAYS BEEN VERY WILLING TO HELP WITH BOOKINGS OR WHATEVER!
change the rules
I purchased a timeshare thru Bluegreen. I bought 6000 points, which at the time would get me a 1 bedroom condo at any of Bluegreen's resorts. I was assured at the time of purchase that 6000 points would always be enough to get a 1 bedroom at any resort at peak time. I was also assured that any new resort brought into the Bluegreen portfolio would not be more then 6000 points. I was told that in the event 1 bedrooms became more costly, I would be "gifted" the additional points to be able to continue reserving a 1 bedroom unit. ALL OF THAT WAS A COMPLETE LIE! The new resorts that are added are usually take more points then 6000. At some of the existing resorts, Bluegeen has added "high red" and "leaf" seasons. Red was the highest season when I purchased. Now, my points won't even allow me to reserve at the older resorts during "High red" and "Leaf" seasons. My points have become useless in many ways. Be very aware of these guys willingness to say anything to make a sale and then change the rules afterward. I have contacted everyone that will listen within the Bluegreen Corporation and gotten nowhere. Basically once they have the sale and your money, you are no longer important to them.
mmmmmmmmmm it makes me question is No Timeshare a honest person?
all I can say is we must have had a honest salesperson, but we also did ask how many points it took to the places we wanted to go
r u sure
jjbbb please explain yourself a little better You say you have upgraded to Bronze with Bluegreen developer points ? then you say 2 yrs later they changed the rule
Please explain what rule they changed the only one i know of is that points bought of ebay etc do not count towards premier status only developer points can now do that.
No Timshare, did you not ask to see the points charts for the resorts before you bought them I would have thought that would have been one of the first question, we knew right from the start a summer week at The Fountains needed 16000 points
We upgraded to a bronze membership because the Bluegreen sales person promised we'd have more points to take better vacations. After spending another $15, 000 two years later we are unable to do this. Bluegreen has changed the rules with no "grandfather clause". Don't be fooled. DON'T BUY BLUEGREEN. Bait and Switch. HORRIBLE, don't waste your money and be disappointed!
if blue green and these other timeshares are so great why is it so hard to sell when you don, t want it anymore. If they are so good why cann, t the timeshare company get set up to buy it back.
Hey Happy bunny, what a load of rubbish you talk. My Maintenance fee is £800 for one year, i can book 2 weeks in a fab 5 bedroom villa for this price, not some dive that you are making out it would be. Please get your facts right.
And before you make your way to work at bluegreen, make sure the lies that you are asked to tell are believable. FOOL
Lets get a few things right please
You are not limted to certain properties you can not suse saved points for high red weeks which is fair to all owners.
Availabilty is not a problem infact at the AGM it was stated that most reservations are made at the 4 month out point.
If you did not pay for MF how would you pay the resort staff and pay for the upkeep of the resorts
The Mf do go up but then again dont your own energy insurance bills go up
Again availability is not a problem so what is with the problem with having to wait till your membership comes thro whint 30/45 days.
Why would uyou need a calculator how can you get 4 weeks accom for 4 in a property with kitchen living room bedroom bathroom for $1600
All i can say is keep paying you hotel fees and in 20-30 yrs time lets see who comes out on top
And lastly the industry reckons that BG are a very well managed company but then you know better.
After owning TS for 9 years we are at breakeven point so we are looking forward to jumping on the gravy train now and watching you mugs spay higher and higher hotel bills for less and less service.
you have read 50 comments mmmmmmm not a lot from 190, 000 owners.
Its only crap if you dont know how to use the system thank god some of us do and then thank god folks like you dont.
Enjoy your stay in second rate hotels because your will not be able to avoid 5 star accom on what your are prepared to pay.
We just returned from one of Bluegreen's promotional tours in Myrtle Beach, SC. It sounded really, really good and we want to take vacations together as a family so it seemed like a fantastic deal. The tour lasted over 4 hours - most of which was spent "negotiating" the terms of the agreement. We eventually tired out and purchased 8000 points with minimal money down. All the while, we were a bit unsure if we were getting the "big picture." After reading the reviews, some of the discrepancies (in the presentation/tour) and the total truth are as follows:
1.) Although unused points roll over each year, it is now our understanding that the rolled over points only purchase certain types of properties. In other words, you can't stay anywhere with rolled over points and are limited to certain properties!
2.) Availability is a major complication for most existing owners!
3.) For the amount of money spent on the downpayment, as well as the monthly payments and maintenance fees (oh, by the way, the maintenance fees are not set in stone and can & will go up without notice) fees, one could stay in a nice hotel of choice.
4.) The maintenance fees are a life-long commitment - even after the agreement has been fully paid, owners must still "maintain" their property with yearly fees!
5.) We do not feel we were outright lied to during the presentation/tour. However, we were not told everything and much of the material we were given (large books and tons of written fineprint) was too extensive to read on the spot - it is set up this way to reel people in - in our opinion.
6.) We realized what a scam and waste of money this program really is and are getting out during the five day recession period which varies by state (or the five days that follow our contractual agreement/purchase).
7.) Members cannot check the "availability" of any properties until AFTER members receive their official ownership number, which is obviously mailed out AFTER the recession period has also ended.
8.) The member who posted high remarks and has 45000 points needs to purchase a freaking calculator! For the money he/she spends on those 45000 points every year, he/she could stay in 5 star hotels, if not purchase a resort! Puhlease, dude, we aren't stupid! You're clearly part of the Bluegreen propaganda network so enjoy those pre-paid, all-inclusive vacations and your bag of 45000 points! Most of us folks with that kind of cash would do better to stash that money in a short-term interest bearing account, save it up, and then take a fantastic vacation (or more) each year on the interest alone!
All in all, this plan sounds great - but after reading nearly 50 reviews dating back to 2006 - it seems really obvious that this company is very poorly managed. We also read somewhere today that another company is interested in buying Bluegreen, which speaks very loudly of the overall financial condition of the company itself. It's a crap of a program so buyers please, please beware. If it sounds too good to be true, it probably is too good to be true!
Well the solution is obvious if you want to enjoy bluegreen to its full potential and it is an amazing vacation club, you need to buy more points. 6000 points is usless, I have 45000 I can take 3-4 great vacations a year.
ripped me off
Bluegreen stand for complaint. Lanzacna I am behind you 100% bluegreen resorts put my family on 4 July in a dump. I forgot the name of place. But will get that information. The room smell. Dirty bathroom. I couldn't stay, I left. The next day I call reps. they try to give another room next door. I didn't like the place at all. She booked me somewhere else. I don't blame the hotel I stay in I blame bluegreen. they should’ve known what condition the hotel in. the next place wasn't great I paid 185.00 the first night for a room they should have give me my money back. They only give me 25.00 back also I had to buy clean product to clean the last room they booked. From Virginia
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been a Bluegreen owner for 4 years and have loved every minute of it. Like any investment, you must be a student of your investment in order to get the best value from it. You cannot sit back and expect others to fill your pockets with money or to make your vacation wonderful. If you were not happy with the accommodations, I have found that completing the survey at the end of your stay is helpful. No matter what you do you make reservations from time to time even outside of Bluegreen that do not live up to their internet promises. It is likely to happen anywhere to anyone. At least as an owner you have a vested interest in making things better. I've been very happy with the benefits of my membership and have traveled throughout the Carribean and US either with Bluegreen or their sister company RCI. Some are better than others, but had a good time every time.
This was probably the Patrick Henry Inn in williamsberg? It is a dump, but don't blame Bluegreen, blame the town of Williamsberg. Bluegreen purchased this property and is developing the land around it. The town made it a condition of the sale that the hotel stay open through 2008. BG wanted to shut it down...but wasn't allowed.
i went to and event and they told me i won a 3day 2 night stay with their company. today i decided to get online and do some research before i got my hopes up, turns out they have messed over a lot of people and their time share are hard to get rid of once you purchase them... im glad i research before i got in over my head... and i thank you people for warning me about it
they put me in a dump to stay
Bluegreen resorts put my family on 4th of July holiday in a dump of a place. Patrick Henry Inn in Williamsburg Virginia. There was mould on the bathroom floors the ceilings I thought was gonna fall on our heads. The pool stairs shook as you walked down them afraid to go back up... How dare they expect me to buy a resort timeshare when they had the nerve to put us in a place like this for the weekend to stay... I am flabbergasted by this company and will bad mouth this company for as long as I live. Hopefully something good will come out of this message to all who go through bluegreen..
The complaint has been investigated and resolved to the customer’s satisfaction.
I must say that I agree with you. On October 10th Columbus day weekend my wife and i had a bad stay. The Jacuzzi tub jets put out dead skins cells from a previous person, plus we came back with bed bugs in our suit case . The customer service was not nice about the matter, her words were "why are you calling us now".I will never recconmend the Fountains resort in Orlando to anyone.Go somewhere else.
I was there on the July 4th weekend also, and the place is a dump. I am a member, and I did some digging to find out why they were putting people up in that god forsaken place. Its not up to their usual good standards. Turns out, when they bought the property, which included the hotel, the only way the town would approve the sale is if Bluegreen kept the hotel open through the end of 2008. Bluegreen had originally wanted to close it down and rebuild it. They are unable to do this until 2009, and because of the conditions added by Williamsberg, it has to remain open.
they will not pay their employees on time
I was an opc for Bluegreen, had a family emergency and had to leave town but couldn't until I received my first pay check which I had to wait a month and half for. I have spoken to several other opcs who have had to wait just as long for their checks as well. Bluegreen is intentionally holding on to peoples check so that they can earn interest on them with no regard for their employees who have rent and bills to pay. I am pretty sure this is illegal and I plan on contacting the board of labour and wages.
The complaint has been investigated and resolved to the customer’s satisfaction.
John Carl is full of CRAP!
If you are retired, and have all the time in the world to go to a resort at a crappy time of the year, or at the last minute then yes, absolutly you'd be happy. These ### pray on hard working middle class WORKING! families by selling "FLEXIBILITY, AVAILABILTY, AFFORDABILITY". They know for a fact it doesn't work that way. YET, they lie their A$$es off just to get that commission check. These ### are bottom feeding puss trolls.
Bluegreen will tell you anything to get you to sign that contract. Anyone who gets on here and cries about "Well you should have read your contract" is one of those parasites trying to distract anyone reading this thread from the truth. Bluegreen is nothing more than a nest of thieves and liars.
One last thing...John Carl, If you are so pleased with Bluegreen...why in the hell are you at complaintsboard.com posting? Suspect John Carl...very suspect.
And the yacht club is unbelievably great. The staff is amazing! 2 complaints out of hundreds of thousands of owners. 2 ###s ofcourse with nothing better to do. Looking to sue and get free money... So sad!
BG is awsome. I have a platinum package and I love it. You people complaining are just stupid! Ofcourse you cannot reserve if your fees aren't current! The sales people for the mist part are very honest. Consumers just choose to hear what they want to hear...
Jeffjohnson,
MF are due around 15th Nov each year if they are not paid then you cannot book a vacation.
This as always been the case it states several times on the BG online that everything depends on your account being in good standing
Maintenance Fees are billed in October and due in November, unless you are a new owner who purchased in August, September or October. If your purchase date was in August, September or October of the current year, your Maintenance Fees will be billed in January and due in February.
taken from Bluegreenonline.com
What if I owe Maintenance Fees or Club Dues?
Your Maintenance Fees and Club Dues must be current in order to make a reservation. You can check the status of your balances on the Payments page and conveniently make any outstanding payments to avoid delaying the reservation process. If you need to reach us by phone, call our Maintenance Fee* department at 800.456.CLUB (2582), option 2.
also taken from Bluegreenonline.com
It will happen, Bluegreen will be slapped with a lawsuit. My trouble started when I was about to make reservations and was told, I couldn't because there was a block. Maintenance fee had not been paid. I agree, Maintenance fee was not paid but it was not pass due until the end of the month according to someone in maintenance dept and the policy I had in front of me. Bluegreen totally denied the policy and told me if my maintenance fee wasn't paid on the due date, you could be blocked from making reservations. however, they fail to mention this in their policy they give you and they tried to change the wording around to mean something else. For example, the policy uses the term delinquent. They used the term "late" and they said told two words meant something different. Yeah, I like to see bluegreen with a lawsuit.
We stay at christmas Mountain at least 2 times a year and always have the same problem! You would think with the maintaince fees we pay we should be sleeping on silk sheets and have gourme food supplied! I would love to get involved with a lawsuit to get my money back before my credit is destroyed because I can no longer afford it. (we go back to CM because it is the only one close to us)
I have to agree with everything that has been said about Bluegreen Resorts. I would also like to know how we can band together to file suit on this horrible company. Just recently I stayed at Christmas Mountain Village in Wisconsin. The bed linens were stained and torn. My sister-in-law had trouble with her sheet. It was smaller then her bed and kept coming off! I told the guy at the desk and he said, "Did you fill out the form we left in the room?" I said NO, BUT I AM NOW! We, also, have had trouble getting reservations when we want, never have been able to rent our points out. We have had salespeople who made us feel that we would be treated as second class if we did not buy more points and had our matinance fees go up to $1300.oo this year! We can go on a nice vacation for that alone without the need of Bluegreen!
Just recently we were lied to about the yacht club. We were told our points would be worth more if we bought more points because of the Yacht Club. We bought in and our friends, who have half the points that we have were told that the points are worth the same no matter what. You can't believe one salesperson from the next. I am going to start bringing a recorder with me every time I have to talk to one of these liars!
I can only hope these testimonies will help others who are looking into buying timeshares. DON"T DO IT!
Sounds to me like your just broke and quit the company. Now your pissed at them?
everything is &booked!&
Called 5 different times today for 12 different vacation destinations. ALL were "booked". At the tour we were told "As an owner you can always get in where you want to go! Booking at the last minute is no problem!" That was one of the biggest lies we were told. We were also told that RCI had many more resorts we could choose from. Called RCI and they were ALL booked everywhere we wanted to go. Still another lie about RCI. They still take their money out of our account every month, but we have yet to be able to book a vacation anytime, anywhere. Going to sell as soon as possible!
The complaint has been investigated and resolved to the customer’s satisfaction.
I read on here and people always say they were in presentations for hours! If you don't know the timeshare game then you shouldn't play. If you say you won't buy because it is to much money you will be there all day playing with numbers until its affordable. duh! If you say your not buying because you just don't like the resort and it isn't up to your standards it will get you out faster. Next they'll say well we have other resorts and so on. But if you just say you hate it and start bragging about other resorts that are plush and lavish and your not buying you'll get out fast. Use your brain people, there are no shackles on your feet making you stay. When you are done stand up take a step closer to them so they are uncomfortable, say in a firm voice "We're done here, have a good day". Then ask for your gift and go. We like to go just for free gifts and trips. We already own and are happy owners because we are smart people who understand the program and read the fine print before we sign the dotted line. So we already know that we aren't buying another timeshare so we go in and tell them at the start that we have to pick our children up in 1 hour so they have to keep it short and sweet. They usually go at their normal pace and think you'll forget that you have to go or something. But when we stand up after 1 hour and say we have to go pick up our kids and where do we go to pick up our free gift then they know we we're serious. If you stay at a presentation for 4 hours your stupid!
I am dealing with the same horrible issue. They NEVER have anything available and we were told the exact same lies that you were given. "You can always get a room, even if it's last minute!" I questioned this over and over with the salesman because we can't plan over 2 or 3 months ahead due to our jobs. The salesman assured me over and over, and over that it wouldn't be a problem. We were also kept in the sales office for over 4 hours. They were actually closed and had to unlock the door to let us out and the only way we escaped was by purchasing a Sample plan. We have tried to use this program and make it work since we did sign on that dotted line but everytime we call, the answer is always the same. Either I don't have enough of the right color points or there's no availabilities. I actually started to cry with frustation during the last call because I felt so used and abused and because I'm paying $240 a month for the privilege of being abused by them. I hate them!
Good Luck. It's pretty hard to sell a timeshare and regain everything you invested. By the way, don't believe it when someone tells you that you can book it last minute. At the beginning of July, it's pretty hard to book even the crappiest hotel, much less a timeshare with close to 200, 000 owners...
unpleasant visit to patrick henry resort
I visited the Patrick Henry resort in Williamsburg Va, on 6/29/08 and was informed by an employee there that if my income listed did not match may tax returns from last year I would be made to pay for the free gifts. This staff basically lied because no one other than the federal gov't can access my taxes. When I was contacted about why I did not take the tour, I explained what happened and the manager of this establishment choose to cover for his staff. I will voice this event to all who will listen to not go to this resort because it is not a good establishment and they hire incompetent employees who lie because they don't want to do their job and take the consumer on tours because they feel the tour is too late in the day.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can believe what your saying. We paid for a sampler package and booked a ocean front room and 4 weeks before vacation we received a email about construction while we where to be there and when I called i was told we had a city view. We have been put in a position to take what they give us or we lose our points This has left a very bad tast in my mouth. I was really getting serious about buying into this thing but they did things to make up my mind
don't do business with them
My wife and I purchased a vacation club membership with Blue Green 6 years ago which we paid in full. We we're deeded into a place called Shore Crest in South Carolina.
We had some financial difficulties in 2007 and were not able to pay our $500.00 maintenance dues. So, do you know what? They cancelled our membership, seized my paid in full property rights (worth $10, 000.00) and sold it.
I'm SOL. These people are rip off artists from day one. When I called customer service they told me tough, it's a done deal. I'm out $10, 000.00! They could have taken the $500.00 I owed from the proceeds and reimbursed the rest (which would have been the ethical thing to do, but NOOO, they took it ALL!
DON'T DO BUSINESS WITH THIS RIP OFF COMPANY IF YOU KNOW WHAT'S GOOD FOR YOU.
The complaint has been investigated and resolved to the customer’s satisfaction.
How did they seize your property? We are not able to pay for ours now and they have been hassleing us for the last couple months. How could they seize it without giving you a chance to pay? We keep telling them to start the foreclosure procedure but they just keep threatening us. We want them to take it back, we are going to lose over $20.000 but we have no choice. I am just afraid they will try to keep our wages instead of taking it back. How did it work with you, what did they do?
Pearl
pearlronpvc@yahoo.com
So sorry for your loss. The Attorney General In PA has recently filed suit against these scammers. What state are you from? Please go to the website to view the lawsuit details ; www.attorneygeneral.gov/press.aspx?id=3999
If you are from another state email his office anyway because perhaps they can advise you on how to proceed with legal actions in your state. Or, just maybe there is one (a lawsuit) on the horizon. If enough people complain, it forces them to take a good look at the company in question. Additionally, if there are lawsuits filed previously by Atty.'s Gen. in other states, it is a much less complicated processs as they can sometimes share information and associated costs. (my husbands an attorney) Either way, it's worth a try- you have nothing to lose and just maybe something to gain.
So what?!?! If you own your home free and clear and don't pay your property taxes, you lose it too. don't take on assets you can't cover. It's not their problem. Sorry bout your luck.
By the way i actually own a timeshare program with T.A.N.
MUCH BETTER!
false information
We just canceled our "free vacation" and are stuck with a $60.00 charge. They tell you you will be staying in one of their resorts, but when you get your confirmation in the mail, it ends up being the Red Roof Inn. When my husband called to inquire about the lodging, they had enough nerve to play back a recording of the phone call they made to offer him the vacation, and said he agreed to their accommodations. However, in the recording, there was no mention of the Red Roof Inn or any other hotel other than the resort. The telemarketer simply said a "standard" room. When my husband called their attention to this, and threatened to file a complaint, then they offered to give us a room at the resort. Of course, we declined, and will not recommend Blue Green to anyone.
sales pitch
Sales pitch sounds pleasant (Darren Strothers), very detailed, then they pass you over to a "quality assurance" person, who basically reinterates the same info.
Stated that NO transaction or commitment over the phone before he began his schpiel, but insisted on continuing.
Asked if I had web-access, said no, (why - no power?) then tried to set a 3rd-party who had web access, at which point I said "It's sunday night and if you can't tell me whatever in the next 5-minutes, call would end. then Adam tells me,"you're not a serious traveler" and ended the call.
Guess they don't have a script to deal with that!
I would to get together with anyone else who is experiencing or has experienced poor business services from Blue Green Corporation.
It seems once they get your money, customer service goes down hill AND YOU HAVE TO KEEP PAYING THEIR MAINTENANCE FEES and not actually have any vacation to show for it.
We bought the deed to this property about 2 years ago and have NEVER been able to have even a 3 day vacation or anything, we can never get any where with them and every time we call them THEY NEVER RETURN OUR CALLS
My husband deployed to the middle east for the war in iraq and I asked Bluegreen if they would wavier the fees for the first year because we were unable to use them due to my husbands deployment and with me been in a second stage of cancer I would be unable to take any vacations...BLUE GREEN NEVER ONCE OFFERED TO HELP US even though my husband way off fighting a war in Iraq and I am sitting here fighting cancer.
All they keep doing is sending us nasty letters because we gave up trying to use them even though we still have a mortgage of $254 a month, and when it came to paying the maintenance fees due to my husband been away and all my cancer treatment we were unable to pay the fees and would they please contact us and work with us and possibly negotiate the fee's to where we had "orders" for my husband and under the "Soldiers relief act" they should at least pro rate the fees down and of course because i am unable to use the property service etc...well WE NEVER EVER HEARD ANYTHING BACK AND NOW WE OWE OVER $1000 every week we would call or email and no one would call us back and well the fee's kept getting bigger and bigger and we are just not able to pay it!
We never get anywhere with them at all, they never return our calls and we are at a loss of what to do, my husband is about to deploy again for a year and I am still battling my secondary cancer in my lungs, I am only 37 years old and I can not continue to fight this company on my own and my husband is always away with the military!
PLEASE PLEASE SOMEONE HELP US!
Interesting! I am just now researching this company - I'll look into the "Reputation Defense" as you suggested.
Thanks
Cindy
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor]
I have had bg for 5 years got devorced and cant pay for it.I have tryed to sell it w/h timeshares only sence my devorce w/h no feed back as a single dad of 2 ( kids live w/h me) I have been layed off . I was wondering if you might know what would happen if I let go backand are there any other sits for this bluegreen prob.please write back asap, thanks mike.
I know that you don't live in the good 'ole USA (as you said earlier) because if you did your wife wouldn't be on a god-damned waiting list for a simple knee and hip replacement. You would need to make an appt. and one week later she would be in the operating room under the care of a SKILLED surgeon getting whatever was necessary to sustain her quality of life.
Why don't you save some of the money that you are giving to Blueturd and bring her to the good 'ole USA for a much needed operation.
As said earlier, she needs you more than they do.
I am sorry to hear about your health problems, my wife also has health problems (not as serious as yours) but still gives her great pain and is on a waiting list for a hip and a knee replacment and may well end up in a wheel chair.
Having said that I do not understand why you should expect BG to let you off your fees since your husband is in Iraq, He is paid to do that job and not been forced into it, I might as well make a simlar claim since we print the camo for the British Lads so can I have my fees stopped. (see below)*
I hope you do understand that you if you do sell them on the resale market that all the fees have to be paid in full.
You can not blaim the company because you have not used your points have you not got anyonelse who can go with you, but there is another problem because your are in arrears with you fees you will not be able to use the points in anycase.
You need to clear your outstanding payments then try to sell on the resale market please join the bluegreen group on yahoo and hopfully someone will be able to work with you to sort this out.
*Sorry if you think I was being hard on you at the beginning of this it was not intended it was to point out that we should all be treated in the same way.
Please join the group and see if anyone can help without costing you anymore money
I am scared
I read here that Bluegreen Resorts rents rooms to the public. We just did a tour of one of their Myrtle Beach resorts on 6/6/08, and the salesman told us all of the guests that we saw were owners and they do not rent to the public.
We could not afford their vacation packages, but they kept offering us different deals until we gave in. I thought it was great that considering you would always have a place to go on vacation, but now I am scared!
Do they or don't they, and how can I find out for sure because we bought into their sales pitch!
The complaint has been investigated and resolved to the customer’s satisfaction.
John Carl is full of CRAP!
If you are retired, and have all the time in the world to go to a resort at a crappy time of the year, or at the last minute then yes, absolutly you'd be happy. These ### pray on hard working middle class WORKING! families by selling "FLEXIBILITY, AVAILABILTY, AFFORDABILITY". They know for a fact it doesn't work that way. YET, they lie their A$$es off just to get that commission check. These ### are bottom feeding puss trolls.
Bluegreen will tell you anything to get you to sign that contract. Anyone who gets on here and cries about "Well you should have read your contract" is one of those parasites trying to distract anyone reading this thread from the truth. Bluegreen is nothing more than a nest of thieves and liars.
One last thing...John Carl, If you are so pleased with Bluegreen...why in the hell are you at complaintsboard.com posting? Suspect John Carl...very suspect.
2* hotel. $100 per night rental x 365 days. $36, 500/year for a 300 sq foot crap! 36, 500 x 10 yrs only is $365, 000 for a tiny Nast room. Is that a better deal? I think not! Stop complaining Bluegreen may not be perfect. Nothing is! But it's alot better than the alternatives! By a long shot!
Who cares if they rent or not! Being an owner is awsome. More perks. Especially as a platinum owner! They treat me great. I stay in amazing resorts with my family. Some presidential suites! I have a deed in their trust... Who cares... I bought this for enjoyment for my family every year. Not stupid details about the trust or rentals... Blue green has given my family great vacations and memories that have no price tag!
From Joanne McNeil a victim of Blue green that is fighting back, you need to be scared there are class action law suits by attorney generals in Pennsylvania, over 5600 pa. residents scamed for $20, 000to $40, 000 a settlement of $700, ooo in Missouri/ifyou want to get out of your contract, if you decide to sell their company Pinnacle will show you no proof of adv., your reason to sell would most likely be -for BG to not fulfill their verbal and written promises/called lack of performance.The comment that they do not sell to the public as a huge part of their bus. is they prefer to rent an apartment for megabucks in Branson, Mo. or Hershey, Pa. or other high seasonal tourist area"s and depend on the low point people to keep them afloat can you imagine $700-maintenance fee x52=$36, 400 a year for a 2 bdrm. condo=taxes that aren't in your name in the cty=$33x 52, you are at the corner of a page not signed as a loan no. and name only+check the paperwork and every deed of trust-warranty-title does not convey this to you, it shuffles it all back and forth in BG companies by another name/ its a scam and is under investigation by the federal trade commission-get busy save yourself money and grief-afterthought-when so disappointed in Myrtle beach BG Carolina Grande-I called Chamber of Commerce -an older BG Condo on the Beach we could either rent an apartment or use !/2 pts fro beachfront res. + shopping walk to steps down to beach and pool;
Buzzard,
They do rent to the general public also, but its not a huge part of their business..
http://www.bluegreenrentals.com/
I would love to get rid of it
I purchased a time share from Bluegreen for Big Cedar Lodge and have never been able to stay there. They are always booked. When I tried to list it thru others, I never received any calls. They won't buy it, even for what I paid for it. They no longer rent out our points for us so we can at least make back our maintenance fees. This is not fair to the owners. We pay out the nose in purchasing the ownership and pay high maintenance fees and taxes. Does anyone know of anything we can do?
The complaint has been investigated and resolved to the customer’s satisfaction.
Bruce, it so very simple put them on ebay say you will pay the costs and they will go
to be honest 8000 points is not enough to warrent the buyer paying the costs
I bought it willingly but just want to get rid of it. I don't care how it works, I don't care if I checked any box. I look at it like if I had smoked when I was young and than ended up with cancer 30 years later. This crap even follows you through the grave. at least with most things in life if you die its gone. Yes I screwed up and now I cant give it away. They should rename it the Hotel California. Maybe if someday I can win a major lottery ill have enough money to pay someone to take it off my hands. The voluntary ARDA-ROC-PAC is a lobbying group that keep consumers from being able to get congressional help with this. anybody want 8000 Blue-Green Points. Let me know how much you'll charge and we'll probably be able to make a deal.
Derrick was told how to get more out of his timeshare but would not listen so no matter what he says he does end up paying more staying in hotels
I appreciate the fact that the author's e-mail address is provided. This provision makes it possible to communicate with the author.
Bluegreen is harassing me to pay the maintenance fees for 3 years which is about $3, 000. For a timeshare that I have not been able to use because I could not pay the maintenance fees. I'm still paying the loan which I feel that I had forever because the balance does not go down. Can someone please make bluegreen disappear? The government should not allow companies like this to exist. These people are selling a dream us. The bad thing about it is the low income people who do not know anything (how it works) about timeshares. I myself did not understood about the maintenance fee, I though well it will be a loan and one day I will finish paying it and then I will be home free, but it is not like that. My story is the same as many of you; we are a family of 6 and I'm the only one working and because we don't have money to go on vacation they made us believe that this was a great way to do it. I feel so stupid, but I feel more stupid because I cannot find a way to get rid of the deal and Bluegreen is making us believe that is a life time thing. I just talk to them on phone and they told me that is like buying a home, which it is not true because a home you can sell, but try to sell this thing (timeshare)?
I forgot to mention
If I want a timeshare rental, Ebay has hundreds and even more for salke at really knock down prices
But I'll stick with y hotels and the internet for my holidays, not a timeshare company
(another thing, if I dont like the hotel, I can move, if I dont like the timeshare I'm stuck with it)
I dont have any exchange fees to pay either, I dont have to bank my weeks either, I can go when ever/ where ever I like, with minimum fuss, unlike a timeshare
I had a timeshare with Bluegreen, I sold it, I lost a lot of money, but I gained money
I bought my timeshare when it was owned by Airtours, it was fine until Bluegtreen bought it and everything went up
So now I use hotels, its very good, I book my hotel, I pay for it, I use it, no further payments required
I weighed it up with what I got from a timeshare and what I get from a Hotel
A hotel
I get room service
I get fresh towels each day
I get my bed made up and turned down each day
My room is cleaned each day
I usually get a VERY good resturant on site, not just a coffee bar/snack bar
I dont get a bill every year for maintainence
I can get a hotel anywhere and any time I want
I get from a timeshare
NO room cleaned each day
NO bed make up/turn down
NO room service
NO resturant on site
NO clean towels each day
I have to share the resort with very loud kids and drunks, there are no quiet areas
I DO get a BIG bill each year (usually the cost above the hotels I have stayed in)
I cant book when and where I want, unless it at least 6 months in advance
I do get a whole apartment (but its a waste, its just my wife and I)
I'm glad I sold my timeshare and have nothing to do with Bluegren any more
It doesnt matter where the resort is, you still have to get there, so I havent included the airfare in my prices
This year, I stayed in the Dominican Republic, all inclusive, 2 weeks, it cost me $720.00
I stayed in Sri Lanka, all inclusive, 3 weeks, that cost me $900.00, but I did get an upgrade
I had 'free' food', 'free drinks, ' free' tours, a nice beach (in both locations) plenty of service
Non of these places are in the RCI or BlueGreen books (I know they werent FREE, I paid for them, but the more I ate and the more I drank and the more tours I took, the cheaper my holidays were)
I had a great time and I am not expecting a maintainence bill this Christmas or New Year
No one will ever sell me another timeshare, but as long as they give me FREE tickets or $80 to go to a presentation I'll go along, all you people that own a timeshare are paying for me to attend, so keep buying and paying those bills each year, I want your money/tickets
Sell your timeshare, go to all the presentations you can get as much as you can from them, but NEVER, NEVER buy again (you will lose money selling your timeshare, may as well get some back by going to the presentations)
Keep moaning about your timeshare, your bills arent going to get any smaller and when you die, your kids will own it, I bet they will really thank you for that monkey on their back,
Maybe you people that own timeshare tell me what you actually get ?
I'll counter each positive with a negative,
C'mon, what do you have to lose ?
CUT YOUR Losses and get rid of it
Wow ! Robinann Collins you certainly put that idiot phillip in his place.
I signed on the dotted line because i believed what i was being told at the presentation, i found out it was all lies. When you sign a contract you don't expect a reputable company to turn round and say sorry you can't pay your maintenance with your points even if we said that you can at the presentation. They lied and they are proud of it. And also they forgot to tell me that my maintenance fee for the points would be $1, 167.00 when we paid a fraction of this when we were owners. Phillip Idiot, or whatever his name is has bitten off more than he can chew, we outnumber you Mr know-it-all and we have rights and the law on our side.
So many people are having serious problems with Bluegreen i realy feel sorry for you all. Marilyn and all the rest of you GOOD LUCK,
one day soon we will all get justice.
I have been getting a few emails from people here asking how I sold my timeshare points, I cant reply to them as I dont have your email address, IF you send me an email, please send your address
I wont send you spam, but I will send you the emails I received and the address of the people who bought them
Thanks
Derrick
PS You are the one who stated above that your wife is in bed. Not me. I was repeating what you previously stated- ###!
I don't what i am on about. ? WTF does this mean?
BTW: I have purchased way more than I intended to in many a store the difference is, the salespeople don't follow you around like a dog in heat pressuring you in every isle to buy, buy, buy. They don't say, "buy now people the price goes up tomorrow if you don't buy NOW"
And that phillyboy... is the difference!
Are you trying to make the consumers on these pages as angry at me as they are at you?
IT WON'T WORK! They know that I'm telling them what to do next and trying to offer a possible solution.
All you are doing is criticizing them and telling them how stupid they all are.
They already know that YOU are just a loser from the UK who talks out of his ###.
Can't hardly wait for your response, you just keep coming back for more. You can't help your pathetic little self, can you?
PS please use the spell-check as it would make even you sound a bit more intelligent. And let's face it- you need all the help you can get!
rip off
Unfortunately we did purchase Blueegreen Resort points. We have never got to use them. We were also told that they would sell our other time shares through a place called Pinnacle. We were told that they just worked exclusively on time share reselling. What they don't tell us, is that it is listed on the internet and no human ever calls or tries to contact you, or tries to help sell your timeshare. Beware all of you. I wish I knew how to get out of it also. If it sounds too good to be true it usually is! If anyone has any thoughts or ideas please let us know.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor]
Jillmad,
I have just checked online and there is plenty of units in Daytona for the last week in Sept
Join the Bluegreen group on Yahoo you will soon find out "how to use it "
I am glad you didn't have any issues. I have had nothing but issues. Five months out I should be able to get a beach resort. I was told I should never have a problem within 2 months of asking for dates. I asked for a late Sept date. nothing is vacate for 3/4 of the state of Fl. How is that possible. I am limited on days due to school schedules, work schedules and activities schedules. I told them I never know any earlier than 6months in advance when I am able to be free for a week. They promise it would never be an issue. I have had this Bluegreen week for 4yrs and have never been able to go on a vacation. It is not a user error. It is call lieing and not enough resorts for the amount they sell. I may be stupid for being so trusting. I have tried just about everything to use the weeks If you know how to "WORK IT" tell me. I truely hate wasting money and my time.
We purchased with Blue Green last September and have no complaints so far. I believe we purchased the minimum amount of points, 5, 000/year given to us biennially. Absolutely no problem booking so far, got 5 nights this June in a 2BR cabin at Shenandoah, and 6 nights next April in a 1BR at Pono Kai. Also checked on some other dates and resorts and found that La Cabana, The Fountains, and Sunshine were pretty much available whenever we wanted. Already took advantage of 2 bonus nights at Hershey and 2 at Atlantic Palace too. Of course, we look forward to vacations and have no problem making plans the maximum number of weeks/days out.
Haven't had any problems with surprise fees either. Monthly ACH as scheduled (although we plan to pay it off sooner due to the high interest rate BG offered) and our dues & maintenance fees were waived until 2009, and were only $500 for the year.
As for the exchange issue in the first comment, it sounds to me more like an issue with RCI since they handle exchanges. My Mom has to deal with them when exchanging her Westin Regina weeks, and has the same issue, so it's not a Bluegreen thing. Usually she is just patient and flexible and eventually gets a week where she wants. I personally had a great experience with RCI, received my free membership for the year (through Bluegreen) and booked a hot deal week in the Poconos in February for under $200 for a 3 BR. I probably won't renew when the free year is over because there are enough BG properties to keep us busy for a while without visiting some of the outdated resorts listed with RCI.
I just can't figure out why other posters would have such problems. Could it be user error? Join one of the forums that will help you get the most out of your timeshare and enjoy it!
I also bought a timeshare with bluegreen and they are pulling the same stuff with me.any comments on what I should do to get rid of these people.email me at marksue@chibardun.net
I bought this time share in October 2008. Already they want 1, 000 dollars for the maintenance fees. I tried to schedule my vacation by exchanging my points so I could travel to Germany. I was told no telling when that would happen. I would be put on a waiting list. They told me they would call me. We will call when we find something.In the mean time they collect another 380.00 dollars for trying to make the exchange. I have given them $3, 000 dollars and they have taken 1, 200 in monthly payments.And now want $1, ooo dollars for maintenance fees for 2009. That $50.00 weekend Has cost me more than $5, 000.00 and I have only had it three months. I have seen a lot of complaints against Bluegreen.This is scam if anyone wants to join forces and go to congress so they can changed the laws that allow these people to lie to us. First join forces in Florida and expose these people and then go Nationally. Something needs to be done. This why the mortgage industry is suffering because of all these crooks.
We just joined this weekend. Is it really a ripoff? How many people have been ripped off?
Hi,
The first thing you need to do is join the Bluegreen group on Yahoo here you will get answers to all your questions so please join
http://groups.yahoo.com/group/bluegreen/
How many points do you have How many other TS the group will be able to give you sound advice on your options and how to use your points
Philli[
scared but going to vegas
I received a phone call that I won a trip just need to pay 50.00 and can book trip to Vegas for 3days 2nights.
Paid 50.00 and scheduled my trip in Sept. read reviews from BBB a few complaints 9 in last 3 yrs so I thought this would be ok and it would be good for myself and husband since we had not had a honeymoon.
Came across this complaint site and my mouth is still hanging open from the complaints filed.
I expect a sales pitch but not at this level.
A firm NO will be our answer to any pitch they offer, we're willing to sit through the pitch in order to have our first trip and honeymoon in Vegas. I REALLY HOPE WE HAVE A NICE HOTEL.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would be interested in your results. I was contacted and told I was the grand prize winner from an event that I attended receiving three vacation destinations packages for a low fee of $398. I was very skeptical of the whole thing, but on the other hand I would like to actually have a honeymoon and vacation, too. I am so glad that I took the time to look into the company and that so many people took the time to share their results. After looking through this site and others and not finding any positives, I passed and am glad I did. THANK YOU!
Do be scared. You can't get a reservation when calling 11 months in advance, so you sure can't when calling just a few days ahead. Don't believe ANYTHING they tell you. I have followed their exact instructions to the tee and was not able to get reservations for this summer OR summer 2009! The place we stayed in 2007 was in need of repair in several areas and the "lagoon view" it promised was more of a swamp.
most of the complants on here are from people who do not read what they are about to sign and when they go home and read the paperwork they all shout Scam.
Infact it is not a scam and why these people think they are going to make mega bucks out of a timeshare is beyond me.
Reservations are very easy to make for instance I could have booked 5 nights at The Fountains in Orlando starting this Sat 24 may and i only phoned on wed 21st so you can see its not a problem.
Some are like you and only go to these for a cheap holiday without seeing that it is a sales presentation right from the word go and then have the cheek to complain if you think its a scam then dont take the freebies in the first place
bluegreen reputation!
Bluegreen Resorts has been in business for over 40 years, and is a Fortune 500 Corporation which is listed on the New York Stock Exchange. It is the 5th largest Vacation Club in the United States. A major portion of Bluegreen's advertising is spent on putting families on vacation for very little, if any, cost, in exchange for a 90 minute tour & presentation about the vacation club. Bluegreen most definitely is not a "Scam" as another comment suggests. No company would stay in business in this country & remain one of the most successful corporations in the nation for 42 years if they were a "Scam". This site is all about complaints & unfortunately, any major corporation will have a few complaints. Please be fair, if you want to pay $500+ for a vacation do it. If you want it for $99.00 & you have to listen to a 90 minute sales pitch you saved $400! Its up to you.
Attorney General Corbett announces lawsuits against Florida timeshare & vacation companies accused of advertising, real estate, and telemarketing violations
HARRISBURG - Attorney General Tom Corbett today announced lawsuits today against four Florida-based companies accused of illegally marketing vacation packages, using "free" airline ticket offers and other worthless prizes to lure consumers into aggressive and deceptive timeshare presentations.
Corbett said consumer protection lawsuits were filed against Bluegreen Corporation, Bluegreen Resorts, Bluegreen Vacations Unlimited, Inc. and Great Vacations Destinations, Inc., all of Boca Raton, Florida. Bluegreen contacted consumers by phone and through kiosks at shopping malls, fairs, and festivals throughout Pennsylvania, and also operates full-time sales facilities in Hershey and King of Prussia.
"Virtually any consumer with a checkbook and a pulse allegedly qualified as a 'winner' in these promotions, " Corbett said. "Unsuspecting consumers who believed they were contest winners were actually drawn into a high pressure bait-and-switch campaign designed to push timeshare vacation packages costing thousands of dollars."
Corbett said more than 5, 700 Pennsylvania residents purchased Bluegreen timeshares, with many paying $20, 000 to $40, 000 or more for packages that violated Pennsylvania's Consumer Protection Law, the Real Estate Licensing and Registration Act, the Telemarketer Registration Act and other consumer regulations.
Phony Prizes
Corbett said that Bluegreen representatives allegedly called consumers who believed they were entering contests and other promotions promising cars, cash and vacations.
According to the lawsuit, consumers were told that they had not won the "grand prize, " but had been selected to receive other items, like free airline tickets. Consumers were also promised free gasoline and meals when they collected their prize, if they attended a 90 minute timeshare presentation.
Corbett said the lawsuit alleges that consumers who were contacted by Bluegreen were not actually randomly selected prize winners. Instead, virtually everyone who entered the contests was contacted and falsely told that they were a prize winner.
In one case, Corbett said a consumer informed a Bluegreen representative that the person they were trying to reach did not live at that address. The consumer was told that it wasn't a problem - they would give her a prize too.
High Pressure Sales and False Advertising
Corbett said that in order to collect their "prizes, " consumers were required to schedule an appointment with a Bluegreen sales representative. In some cases, consumers who believed they would be attending a 90 minute timeshare presentation were actually subjected to relentless marketing pitches that lasted five hours or more.
According to the lawsuit, numerous deceptive statements were made to consumers during these presentations in an effort to get them to sign contracts immediately, including phony claims that prices would increase the next day, misrepresentations about when and where consumers could travel if they made a purchase and false statements about certain fees being waived.
Corbett said that some consumers bought vacation programs because they were told they were entitled to a one-week stay in Hawaii, only to learn afterward that the program they purchased could not be used in Hawaii.
According to the lawsuit, consumers who sat through the timeshare presentations received "prizes" that were nothing like what they had been promised. The "four free airline tickets" were actually booklets that offered two airline tickets with each hotel room reserved, at high prices, in a limited number of cities. In some situations, consumers were required to commit to a 10 night stay at overpriced hotel rates before being able to select a local airport for their flight.
Corbett said "free" gasoline and meals that consumers were promised turned out to be coupons or certificates with lengthy terms and conditions. For instance, consumers who were promised $40 in free gas were required to submit written requests to obtain a series of gas coupons. The coupons required consumers to pay for their gas first and then mail a receipt for reimbursement, with each coupon limited to a $5 purchase, with no more than one purchase per month.
Illegal Contracts
Corbett's said contracts used by Bluegreen failed to properly inform consumers of their right to cancel their purchase. Pennsylvania law requires that consumers have five days to cancel any timeshare or campground purchase. Bluegreen is also accused of violating a state law that requires all consumer contracts to be written in easy-to-understand terms.
Do Not Call Violations
According to the lawsuit, Bluegreen made numerous calls to consumers who were on Pennsylvania's Do Not Call list, allegedly basing those calls on referrals from other customers. Additionally, the companies are accused of making repeated calls to consumers who clearly told them not to call again.
"Bluegreen took advantage of hardworking Pennsylvania residents eager to find an affordable getaway, " Corbett said. "Using deceptive contests, relentless sales presentations and misleading contracts, consumers were pressured into paying thousands of dollars for vacation packages that don't meet their needs or their budgets."
Corbett said the lawsuits seek restitution for consumers who suffered financial losses because of these deceptive or illegal practices.
Additionally, Corbett says the lawsuit asks the court to void all illegal consumer contracts and give consumers the right to cancel any agreement that did not include the state-required notice of cancellation.
The lawsuit also seeks up to $1, 000 in civil penalties for each violation of the Consumer Protection Law, or up to $3, 000 for each violation involving a senior citizen.
The lawsuits were filed in Commonwealth Court, in Harrisburg, by Senior Deputy Attorney General David Sumner of the Attorney General's Bureau of Consumer Protection.
Corbett says the investigation began after consumers contacted his office to report these practices. He encouraged other consumers who have problems with Bluegreen to file a complaint by calling the Attorney General's Consumer Protection Hotline at [protected] or submit an online consumer complaint.
Corbett offered the following tips to consumers considering a timeshare:
This is not a fortune 500 company. The market cap is only 237 million, chump change. Why is the stock only 7.50 when it was once 24? Problems...It doesn't even have 600o employees.
Bluegreen Vacations Reviews 0
If you represent Bluegreen Vacations, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Bluegreen Vacations
**Guide on How to File a Complaint Against Bluegreen Vacations on ComplaintsBoard.com:**
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Bluegreen Vacations in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Bluegreen Vacations.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to assist users effectively in filing a complaint against Bluegreen Vacations.
Overview of Bluegreen Vacations complaint handling
-
Bluegreen Vacations Contacts
-
Bluegreen Vacations phone numbers+1 (800) 456-2582+1 (800) 456-2582Click up if you have successfully reached Bluegreen Vacations by calling +1 (800) 456-2582 phone number 0 0 users reported that they have successfully reached Bluegreen Vacations by calling +1 (800) 456-2582 phone number Click down if you have unsuccessfully reached Bluegreen Vacations by calling +1 (800) 456-2582 phone number 0 0 users reported that they have UNsuccessfully reached Bluegreen Vacations by calling +1 (800) 456-2582 phone numberCustomer Service+1 (561) 912-8000+1 (561) 912-8000Click up if you have successfully reached Bluegreen Vacations by calling +1 (561) 912-8000 phone number 0 0 users reported that they have successfully reached Bluegreen Vacations by calling +1 (561) 912-8000 phone number Click down if you have unsuccessfully reached Bluegreen Vacations by calling +1 (561) 912-8000 phone number 0 0 users reported that they have UNsuccessfully reached Bluegreen Vacations by calling +1 (561) 912-8000 phone number
-
Bluegreen Vacations emailslegal.affairs@bluegreenvacations.com100%Confidence score: 100%Support
-
Bluegreen Vacations address4960 Conference Way North, Suite 100, Boca Raton, Florida, 33431, United States
-
Bluegreen Vacations social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all Bluegreen Vacations contacts
Most discussed complaints
this is a scam where they made the rules and changed the rules after a completed purchaseRecent comments about Bluegreen Vacations company
Bluegreen Timeshare Compliance Dept Treatment
Capital Vacations / Capital Resorts Group
121 reviews
Mozio
1 review
Hays Travel
1 review
Caledonian Travel
6 reviews
AirHelp.com
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor].
Shu,
good to see you have no had to cut copy and pasting again
My fees did not go up 15-20% maybe its because I am an English person lol, they went up 10%
Maybe in your (sandwich short of a picnic ) fantasy world your day to day running costs never go up in your spetic tank land.
The fact is you dont know what you are talking about and by the response you never will do.
Keep taking the pills and the men with the straight jacket will be along soon.
keep smileing and have a nice day
Hey [censored]s...how's is going!
I see your over here at RipOff.com spewing more of your Bluegreen lies.
Copy and Paste this you septic dweller.
I find it hilarious that your profile says you live in England. Hahaha...PROOF POSITIVE [censored]S HERE IS A PAID BLUEGREEN EMPLOYEE!
lots of words no real facts: FACT: Bluegreen has a Better Business Bureau Rating of "F" in West FL Where Headquarters is.
no idea of how the system works: FACT: Here's how the system works A$$ Hole - BG makes promises they know they can't keep, unsuspecting people purchase what they have been told is the next great thing in Vacationing, people then discover they CANT go where they want when they want, they CANT sell it back to Bluegreen, Their Fees go up every year by 15-20%.
Copy and Paste this you ###.
Shu,
come on we all know that you can now cut and paste.
but even that is the same old Bull
lots of words no real facts
no idea of how the system works
and more comments than me lol
but get typing Robin
Lord [censored]s...You ARE an employee, and a septic dweller. My god...you sound just like an 'fing Bluegreen advertisment. Proof positive you are one of the coven you ###.
I've spent days, weeks, and months trying to get something for the money I've wasted on this nightmare. So have hundreds of other victims.
FACTS ARE FACTS YOU LOSER...WHY ELSE WOULD YOU COME TO THIS SITE. You've made 26 posts here at this site alone under this ONE pseudoname playing cheerleader for Bluegreen. You make me sick you lying piece of feces.
Yeah, right, your not a sales [censored]. Sure. Your just here because you love Bluegreen. 26 posts...and your not a sales slut? Bull S#$t... You really are a sad, sad, sad human.
The only people who could love the company are the gutter trash that get the opportunity through Bluegreen to steal from hard working people. The Yahoo Group is nothing more than a bait and switch mechanism for the snakes that work this scam.
Liars, Thiefs, Parasites and ###. That is all they are...that is all you are.
Barbara,
you seem to be missinformed on many things
WRONG AGAIN about main /fees they are scandalously high,
Who do you work for then, NOT BLUEGREEN by any chance.
wrong again about availabilty
all owners can make reservations for 2 days upwards 11 months out
The Mf are in fact one of the lowest in the TS industry