Bluegreen Vacations
Reviews and Complaints

My name is Timothy Moore, I was somewhat doubtful of utilizing an excursion program like this one. It is consistently a catch. I acquired this excursion bundle and went on a trip to New Orleans. We had an incredible time and the property was decent. In any case, presently it's been 4 months and I am attempting to utilize my Certificate and I am getting the run around. I conversed with somebody 45 days back, around then I was required to put down a $100.00 refundable deposit. The agent said to be on the lookout for a email about dates that are accessible. No email was sent, I called today and I get a robotized recording, my concern isn't settled. The framework won't let me address a human. So I am very disturbed and angry with this company for the lies they sold me. Despite everything I have a multi-day and night remaining and a flex FLEX CRUISE Certificate I CANT USE WHAT A WAST OF MONEY! This is the last time I utilize this organization and I will inform every one of my loved ones concerning the games they use to get your money!

I didn't know where to complain so thought of sharing with you to get some inputs..

We got to know about blue green from their marketing partner. So we went to their resorts sometime in June Last year (2018). Initially we decided not to buy any points from them. We have attended a presentation and while exiting they asked us to wait for sometime and one of their sales representative came. He explained about their vacations and we said we are not interested, first the sales person said each point is 3.XX and we said no then price came down. What I asked is if I want to sell should I get my money that invested here. Honestly I am not interested in any profits at that time and just expected my investment. I WAS TOLD THAT CURRENT MARKET VALUE IS 3.XX AND I GOT IT FOR 2.XX. We bought 5000 points for 13500 USD approximately.We were happy that atleast we can enjoy the vacations and get our money at the end. I asked them clearly if we want to sell, should we get my money back then they said YES. Otherwise why should WE buy? (Still we were under impression that our purchase was a good one). We just TRUSTED. They asked us to come back in 2-3 months for demo on the programs.

In OCT-2018 we went to Myrtle Beach to attend the demo/session. After the session, another sales agent came and he started explaining. The sales guy told us that with 5000 points we cannot do anything and he insists to buy another 10K points to book a comfortable vacation with 15000 points a year. He said he has 45000 points and he can get points X 3$ even if sells upfront. I asked all the questions on the selling to make sure we are on NO PROFIT/NO LOSS at least. But that sales person said "You are on complete profit side" no need to worry. So, we had to buy another 10K points and the point price value was less. During this session, he said about pinnacle vacation and showed some interesting rates to sell(but that is correct info) if needed. So far for 15K points we spent 34K USD. After 3 months One day, I just called their official partner to resale(Pinnacle) to know the price and estimate sale time I got shocking info. The price they said is very less that I purchased. I was very unhappy. Then I sent an email to buegreen customer care on this and I got bad response from them. I told bluegreen that I am not happy with what i was told and I want my money back then they said only option is resale thru pinnacle.

We booked Shorecrest for two days to spent sometime but points are expensive so I booked for some price. We didnot ask for any appointments but at the reception they asked if we are first time in this year then I said yes. Receptionist said this year we have new interesting changes for their customers. I thought will ask all my questions on the resale. We were in office room and one lday came. I asked all questions on the resale. We were told that bluegreen introduced new changes that will help their customers. Here are the two main.
1. IF we are at bronze level(20K points), we can sell the points to bluegreen that we can use it to pay maintenance fee (each point would be 2 cents to 16 cents)
2. Resale value will be controlled by bluegreen(In their forms they added one point in the agreement as well)

On the resale, she has showed wrong screenshots. Bronze customers sold their points within 4 days. This is completely wrong. SHe showed wrong screenshots with bronze level points sold with in 4 days on pinnacle for 40K USD. When I asked Pinnacle they said the 20K points worth is only 35K and that too it takes 6 months - 1 year time. This is completely cheating.

She insists to buy another 5K points to help on the resale. I wrote everything from 1st session what they promised.

And interesting fact on the points selling to pay the maintenance, when I asked bluegreen agent I got reply that for 20K points they will give 200 USD which is ridiculous. Yearly like maintenance I have to pay 1750 USD. So I really felt bad and decided not to proceed further. Whatever the info/promises they mentioned it is wrong. Will share more info if needed.

I wanted to get rid of this. Can someone advise on this please? Thanks

Hello,
I'm not even sure this is the right place to lodge my complaint. If not, can you please pass my message along to the correct department? Thanks.
We decided to do a timeshare presentation in Myrtle Beach this weekend. We checked in yesterday and we scheduled to do the presentation at noon today. Due to traffic and trying to get our three kids situated before the presentation, we arrive 10 minutes late. After initially talking with Dominic Spine about seeing the presentation, Candi Williams came to greet us and said the doors were locked and no exceptions would be allowed and we would have to reschedule. I inquired about the possibility of seeing the presentation again since it was slated for 90-120 minutes and didn't see why a few minutes would make that much of a difference. Candi then proceeded to be condescending and rude towards me, which I took personally. Dominic was trying to help and was professional the entire time, but Candi was not. We eventually rescheduled for tomorrow afternoon, but there is no way that I will even own anything with Bluegreen vacations because of this experience. I'm not asking for anything to be done, because the damage has already occurred and we have to now reschedule things we were going to do around another presentation tomorrow. I just wanted to relay my frustration with the unprofessional manner in which I was treated by Candi Williams. Thanks for listening to me. Have a blessed day.
Robert Zauner
[protected]@att.net

My husband and I upgraded in 6/2018 at Big Cedar.Travis Elliot was the person that assisted us with this. With this upgrade, we were promised 2 FREE round trip tickets to anywhere we wanted to take our next vacation. We went thru the process of dealing with your third party company, CRV to make this happen. I have come to find out that these airline tickets are not free at all. I had already paid $198.00 plus a convenience fee. Since this disaster, I had to cancel my certificate, request a refund from CRV minus the convenience fee and pay out of pocket for 2 round trip tickets to Gatlenburg Tennesee in October 2019. Travis should NOT be promising gold owners a product that he can't deliver! FREE is the key word here. In essence, Blue Green put 17, 000 points back into our account and I have requested that CRV refund my money. My blood pressure has gone thru the roof and my heart has suffered because of this. I would like compensation of returning my maintenace fees of now are over 3 grand as of April 2019. We upgraded thinking that we were getting 2 free round trip tickets from this company that did not happen. Do not make promises that you cannot keep to owners of your company. I really hope that for the integrity of your company, you will not even think twice about granting my request. Mind you, I am very angry and disappointed in Blue Green for what they have put us thru. They are pushing us to upgrade to platinum but that is not going to happen unless in lieu of our maintence fees, your company upgrades us to platinum without any money for another upgrade. We have invested thousands of dollars of our hard earned moneyinto your company up to this point just so we can take a vacation thru Blue Green. Hinesite says that we should have never bought into this. Please respond to our complaint at [protected]@ yahoo.com in a timely manner. Respectfully, Brian and Lugene Johnson. 17764 Franconia Tr. N. Shafer, MN 55074.

I won 2 vacations; 1 4-day and 1 7-day. I did not know the accommodations were standard. I had to pay $130 out of pocket to upgrade for the 4-day trip because the hotel was in the middle of nowhere. The 7-day did not work out at all because you don't pay for airfare or taxes or food so it was too expensive (considering I won the trip). I did better better booking my own all-inclusive vacation. The wait time to book is ridiculous. I can go online, browse different resorts and book in less time than it takes just to get connected to an agent or call my travel agent. And, there doesn't seem to be enough properties to go around. It was a very frustrating process. After this experience if I enter a contest again and win a trip I will pass on that.

I was led to believe that purchasing this was going to allow me to travel and save money doing so, It has not! I cannot book, it is not available to me where and when I need it. When we went to the seminar I felt they were very deceitful and we were there for over 5 hours being pressured. At one point when I was trying to leave they worked on my fiance, (at the time) to get her excited about the purchase. It was very uncomfortable. I feel I was not given the proper time to look over the agreement nor was I explained properly all the fees, and obligations. A huge mistake.

we live on the eastern shore of maryland and our options for vacationing have been very limited, also we were not aware until after we purchased more points that we would be paying maintenance fees on three separate mortgages, as points were bought in mine and my husbands name and then we were aggresively solicted to buy more points during a vacation, not all information was explained in full to us. we are looking to get out of our contract. can you direct us, thank you, robin and rodney v.

On April 7, 2018, my husband and I signed up for this misleading vacation in Carlsbad, CA at the Outlet Shopping Center. We were promised 4 nights of hotel stay with 6 cruise tickets, the salesman even called in and upgraded us to a suite cabin. A few months after, I called to book my trip, to find out that I would have to book my hotel separate from my cruise. The hotel is in Vegas and I would have to attend a timeshare first before receiving my cruise tickets. The hotel have taxes and resort fees totaling $300 something. So I decided to book the hotel anyways still assuming I will get my cruise tickets. Then today when I called to confirm, I was told I will only get 2 cruise tickets. Now this is annoying, I've been lied to so I asked for a refund. They said they cannot give me the refund, but after the hotel stay and going to their timeshare meeting, they will give me a Mastercard of $50 to swap out the cruise tickets. This is ridiculous! Why would I waste time and money to go and get a $50 Mastercard? The rep, Caleb was not able to help me beside offering to upgrade my hotel stay in Vegas. I told him this makes no sense to me and it's a lost for me and a gain for them. So I canceled the Vegas stay. I am upset and recommend others to not sign up with this misleading company. They are after your money only! Member #[protected]

We have been owners since 1994. We are now retired and are unable to pay the annual fees. When we vacationed at Christmas mountain in July we went to a sales meeting. We told our sales person that we wanted to sell. She convinced us that it would be easier to sell if we purchased 4, 000 more points. Now we are finding out that Pinnacle Vacations takes your money but never sells anything. We are stuck with the debt for the 4, 000 additional points we just purchased but also all the points we have had since 1994. We told our sales person that we wanted to sell because we needed the money because we are retired. Rather than assisting us she took advantage of us. Lies lies lies

This is exactly what I wrote to their company in reference to the calls from their representatives earlier today.

I was called from a gentleman stating that I had won the sweepstakes at our local capitol mall I had entered several weeks prior. He said I won two vacations where I would only have to pay roughly around three hundred dollars and everything else was covered. Needless to say I was excited but naturally I wanted to know more. I was not clear on what the company actually did and just had many questions, basically making sure I was not handing over my information to a scam artist. He was not able to answer very well at all if you listen to the recorded conversation and handed the phone to someone else. This gentleman gets on the phone and we finally started to come to an understanding and he said he was going to throw it yet another vacation for my time. I made one request to have just a little bit of their time to go through some reviews and read through to make sure their other customers were as happy as they made it seem. So, that is exactly what I was doing and in less than a minute the man asks my name, I assume to make sure I was still there, and I said again to just give me a minute to go through and read how some of the other customers felt during their experience. another minute passes before the man says, " I'm done" and hangs up on me. I am not even kidding. Review the conversation. I would have made a good customer and was very excited about the vacations. You will now have yet another bad review. Thanks a bunch for wasting my time.
The man's name was Kevin and his phone number is [protected].

The only reason he would have hung up on me so soon is because he was well aware of what I would be reading. The reviews are correct and their "sweepstakes" are completely bogus! STAY AWAY!

I first purchased Bluegreen 5, 000 vacation points in July of 2017. A year later I finally had time to travel to my owner orientation and I was pressured into buying 10, 000 more points after I said no about 30 times. I tried to use some points before they expired and was not able to book anything. I had to pay to roll over my points and lost all my bonus points. After being frustrated with not being able to use my points I started to look into the contract and realized I'm paying 108.58% interest! I would had never signed anything knowing I'd end up paying double the cost! Somehow I did not notice that. I called Bluegreen and they said the only way to get out is to sell. Please help me get out of this mess I put my family in!

I purchased this timeshare for $5000, 20 years ago, and of course, have paid it off. However, every year my maintenance fees and dues go up and up, without any gratification of being able to use one of the resorts anywhere that I have requested.

Each time, I've paid extra money to "reserve" my spot to no avail. Each time, I hear there are none available, but we will keep in contact and I'm asked for more money. Never get it.

This has been going on for years. But still I've been paying my maintenance fees and dues.

I believe there have been 2 times that it actually worked for me and other than that...nada. Not even in my own resort The Falls in Branson, Missouri, could I get the size condo that I originally signed up for and promised that I would get any time that I requested to stay there, but instead was offered a studio, unless, of course, I wanted to pay more money with the possibility of one opening up.

I can't even nor want to think of the amount of money I've lost/wasted in keeping the faith Bluegreen would come through. It's too bad too because in the beginning I was lied to and was told it was mine forever and I would be able to pass it along to my children, blah, blah, blah...….just glad I didn't pay more than $5000 for it, however, in the long run I have been paying for years and not getting anything in return.

I will NOT be paying my fees and dues any longer and they can take this timeshare and put it where the sun don't shine.

With that being said, I would like to request a refund of all dues and maintenance fees paid within the last 15 years (not had one opportunity to use it because nothing is ever available).

We were invited down for a 3 day 2 night stay for 99.00...We were told we would be in an ocean front nice 2 bedroom...FALSE Info...we were put at a condo that was very outdated...not on the ocean...and even had fleas inside. My son has allergies and his eyes began to water after only walking iN AND RIGHT BACK OUT...I called the representive at bluegreen...was on hold for 45 minutes...then transferred to a supervisor..They even gave me the number straight to the supervisor because they know the call is so long they said in case my phone died while holding...long story short we ended up getting a refund and drove back home for 2 hours. NEVER AGAIN BLUEGREEN>>>>>>>NEVER!

We purchased our "vacation"club in 2011. Since that time we've tried on multiple occasions to stay at our home resort. The reply is they are full or unavailable. This includes off season times as well. Since we became members staying there has NEVER happened. We they invite us back for an "owner's meeting" they put us in another hotel. Still not staying on the resort! After being dissatisfied all the way through, we offered it back to Bluegreen. NOPE! they wouldn't take it. We offered it to a friend paid the transfer fees, and bluegreen took it from them. When we purchased they stated that they would buy it back, NOT! We are finally out from under it. Buyers beware! If you purchase Bluegreen and leave it to your kids, they are responsible for the maintenance fees. No way out. We had pie in the sky ideas when we purchased this, and were very disappointed in the results!

I received a called saying that I Won a land vacation and a cruise for 298 they make you pay that over the phone which I decline to do and hey hang up on me not nice! They force you to do that or no way you can take the vacation they are a waste of time. If something is real they would except us paying whenever we want. I think these people are just tracing to sell the junkiest vacation they have available in order to fill out hotels and cruises

To start with...there is never availability at any of the locations. If you luck up and finally get a reservation, bluegreen owners are always put on the backside of the resorts looking at a parking lot. They set aside certain undesirable rooms for Bluegreen owners. Now for the final straw...We purchased points last September, in which the rep said our fees or May/June would be waived. I got the bill in May with all fees included. I called a rep, who said he would call me back in a couple of days after researching. No call came for a couple of weeks. I tried to call him back. I left message, in which I am still waiting for a call back. I sent an email to Bluegreen. I received an email response that a rep would be calling me in a couple of days. After another couple of weeks I get an email from a rep trying to reach me. I have left 4 voice messages for her and 3 voice messages at the Myrtle Beach site that sold me the points... still no response from anyone. Now I have a bill with about $250 more added to the first bill for late charges. Once they get you sold, they run and hide when you need help. I need a phone number to a management position that can actually help and I am not wasting my time with piddly peons.

NEVER AGAIN! BUYER BEWARE! Full of deceit and misrepresentation. Tried booking online for $149/4d-2n package, I chose Bluegreen Odyssey in Wisconsin Dells. But I decided to call for booking since they offer 4 free tickets for Mt. Olympus water park and the lady gave me options of either: Christmas Village or Bluegreen Odyssey. I chose Odyssey of course. But when I saw the email, it was changed to Wisconsin Dells Hotel Package Getaway. When I was sold the $149 package back in March 2019, I was not told that it won't be on a resort but for partner hotel which they won't tell until you're in the location. Oh and btw, the 4 tickets to Mt. Olympus is a "gift" which means you have to attend 2 days presentation before you could get the ticket. So I have to wait after 2 days to get the ticket? I spoke w/ numerous agents and the last lady offered for a different dates or to have it extended til August 2019 (which I don't know if it's done). My work vacation has been scheduled and no other dates available to book off the schedule so I opted for the free extension (I hope). Bluegreen vacations is a typical sales bait, will misrepresent their offers but it's too late to find out until you've finally decided to use your vacation. When you found out about it, it's too late! Check the reviews and find out for yourself early so you won't be sorry like I am!

I recently stayed at your location in Vegas and I had 2 incidents one of my son broke out in a rash because there is too much chlorine in the water. I had reported this to front desk and I was given anti-itch cream by security guard name Gabriel.on Monday afternoon and was told that they were going to check the chlorine in the pool. Tuesday evening I and my kids and my sister went to the pool again and still there seem to be a lot of chlorine where I couldn't sit in the pool without my skin being irritated. Now that I've came back home to California my son still has a red chemical rash burn from the chlorine. I'm just concerned myself and my family have never had problems swimming in public pools before this one.
Thank you,
Olga Mariotta

Sat through sales talk and decided to try the sampler. Of course, the summer months we could not use I found out when trying to book. Then, booked in November. The was not enough parking available so had to walk a good distance to bring everything inside. They had me as a platinum member so brought a suit and tie guy in to talk to me from another resort. Once he found out I wasn't, he could not get out of the room fast enough. Finally, to top it t off, I had a call that my nephew was killed in a car accident so we had to leave resort earlier than expected and I explained why with just an "ok" response. No follow up to see how we were doing or can we provide you with the rest of your stay days at another time, that has already been paid for...nothing! Shame on you, Johnny Morris for getting tied up and your company associates with this bunch.