Boardparadise
Reviews and Complaints

I returned a pair of defective boots to this seller. Amazon made the return easy as could be by purchasing the replacement and gave me 7 days to return the damaged ones. I returned within a couple days and nearly 2 weeks later the replacement pair tracking still said they hadn't been handed off to USPS. There were no replies from the seller but I was assured they would arrive in time by Amazon. When they didn't the seller lied to Amazon CS saying they would overnight them to me so I could still make it for a snowboarding trip I spent over $1000 on just for the chalet that could not be refunded. Boots didn't arrive. We opened a case against the seller and I sent a final message asking if we could just resolve the issue. I told them I would forget everything that happened and even would give them a good review if they could just get them to me by our next scheduled chalet stay. Seller agreed to ship them and asked what address I wanted them sent to. I went as far as to provide the seller with a FedEx priority overnight label that they just needed to slap on the box. Short of going to NC and shipping the boots for them I did everything I could to make this as easy as possible. On the day they needed to be shipped and after it was too late for any other options of getting boots to me in time they refunded the money which is now held for 3-5 business days. I'm also out the money I spent on the label. They've wasted weeks of my time, cost me a great deal of money and have jerked me around in every way possible. Do not purchase from this seller and I urge you to check other locations for similar reviews all over the Internet. After seeing some of the ones I have, it seems I'm lucky I even got my money back. Truly a poorly run company that cares nothing about their customers or reputation.

Data of incident: Aug. 29, 2021
Order number: #[protected]
Full description of the incident:
I ordered the following items:

2 × POINT 65 SWEDEN SNAP-TAP BUCKLE
2 × POINT 65 SWEDEN SNAP-TAP RATCHET STRAP

from the website boardparadise.com, but I still have not received the order as of Nov. 21, 2021. I received a USPS tracking number for the order, which states "Shipping Label Created, USPS Awaiting Item". I have not received any notification from the company about the order.

I contacted boardparadise through messages on their website on multiple occasions (Sep. 19 and Nov. 14) inquiring about the status of my order and they did not respond.

On Nov. 21 I reported the charge as fraud to my bank.

January 2018 ordered a pot that turned out not to be what I wanted. Order # [protected] item #13777. Returned to pot then checked in by emails to find out where my refund was. Sent in proof of return at least 3 times. Never heard back from the company, never got my refund. Pot cost me 18.00, 26.67 after tax and shipping. Return postage cost me 12.00. I want my 18.00 or 26.67 refund immediately.

My story is the same as everyone elses. Order product - receive an email saying product not in stock and forced to take a store credit rather than a refund. Cannot get a hold of anyone and no one responds to emails or phone calls. This is illegal and is a bait and switch.

WHAT EVERYONE NEEDS TO DO IS CALL THE DEPARTMENT OF JUSTICE OF NORTH CAROLINA!

I just did and they took my complaint. Apparently only nine other people have taken it to this level. But everyone needs to start doing it.

I was told that since they have been resolving each of the complaints with refunds, the DOJ doesn't think nine complaints is that much so they have been leaving boardparadise alone. I asked why the DOJ doesn't get them to fix the cause of the "problem" (ie. their illegal policy of the store credit bait and switch) rather than the "symptoms" (ie. taking care of each complaint at once and resolving the refund).

Look folks, board paradise doesn't care because obviously this policy is good for their bottom line because very few people take the time to escalate the problem where they will get in trouble.

Everyone needs to call the Department of Justice Consumer Protection line and complain that it is NOT enough to just get each problem resolved individually (which is a small percentage of the problems since most people don't take it to that level), but rather they need to force Boardparadise to change their illegal "store credit" policy for things that are not in stock.

CALL THE DOJ of Norch Carolina and ask why they keep ignoring the fact that Board Paradise operates under a completely illegal store credit p0licy for items not in stock!

Phone number: [protected]

LIGHTS ON BUT NOBODY'S HOME!

DO NOT BUY FROM THIS COMPANY!
I am a victim of this dubious company and did not see the negative reviews until it was too late. The company I write about is, CrossRoad Sports DBA(Doing Business As) tightboards.com and boardparadise.com. I made a purchase on January 7, 2009 and received virtually everything with the exception of one small item. One of the items I ordered stated that it was in stock and was ready to ship within 24hrs even though it was not. I found other deals on their website yesterday, Sunday, January 18, 2009 and decided to go ahead and make another purchase, pick a different item that wasn't shipped to me and have them include it in my new order to save them shipping costs; what a grave mistake!

After I made a second purchase with this company I began to see blogs and negative reviews of this terrible company. Instantly I thought, what have I done now? I called them this morning Monday, January 19, 2009 to have tightboards add the item that was not in stock to my credit card, they have not sent me a conformation letter yet and probably never will. I tried to call back later and cancel my recent order only to get a recording. I also sent their customer service manager a letter of complaint as well as sending the same letter to the Greensboro, NC Better Business Bureau. I have been doing heavy research on this company and and found many of the owners' names and extensions, (which I will provide later), calling them many times as I tried entering every extension I was given by there company hence my title, THE LIGHT IS ON BUT NO BODY IS HOME.

In short, I felt it was time to vent my frustration and help the next potential boardparadise/tightboard buyer of making a huge mistake. I can tell you this, I will never do business with this company again and will go out of my way to inform all of my skater and snowboard friends not to even think about buying from them as well as starting an anti boardparadise/tightboard groups on the web to inform others of their less than ethical ways.

Below is information you may use in an attempt to fight them for your money

CrossRoad Sports, Inc. AKA "Tightboards and Boardparadise"
4361 Suite 170 Federal Drive
Piedmont Centre
Greensboro, NC 27410
PH: [protected]
President: Josh Michael ext 114
Vice Pres: Linc Anderson ext 124
Customer Service Manager: Laura Durr ext.121
Regional Store Manager: Dave ext. 123
email: [protected]@boardparadise.com

Additional info:
Greensboro Better Business Bureau of Central North Carolina
Ph: [protected]
email: [protected]@greensboro.bbb.org

BBB's rating and info of this company: LOOK AT THE WEBSITES BELOW TO GET MORE INFO ABOUT THIS COMPANY
http://greensboro.bbb.org/WWWRoot/Report.aspx?site=54&bbb=0503&firm=4007975

Company profile info:
http://www.manta.com/coms2/dnbcompany_chqf5g

Placed a preorder for snowboard pants from this website. Was charged to my credit card on Sept 20th...delivery date came and went many times..always told us they would be arriving next week..finally by mid-Nov we insisted on a replacement, which ended up being cheaper, instead of giving a refund for the balance, as stated in their policy, they gave us a store credit...then had the nerve to charge me shipping on my credit card, not authorized by me instead of using our existing credit. To top it all off had to pay $83 in duty on a $200 pair of pants because they sent it the cheapest way possible. Short form: It took 2 1/2 months to receive a $200 pair of pants (replacement ones even) that ended up costing me $329 and they won't even refund the lousy $25 store credit.

Making complaint to Mastercard about unauthorized charges to my card and to North Carolina BBB about poor customer service and suspicious business practices...phone number on package is out of order and phone number and chat on website is a joke, automated email replies - if you finally get one...need to call direct: [protected]

I ordered online and the website listed the item as in stock. I didn't receive a confirmation email or order number. Had an extremely difficult time reaching them for info on my order-#[protected]-and when i did was told it was not in stock and I could not cancel even tho they had not shipped it yet, nor will they refund my money at all. They have not responded to my emails. I am afraid this is a fraudulent company.