Bob Evans
Reviews and Complaints

My husband and I went to breakfast on Sunday, May 26, 2019 at the Bob Evans Restaurant located on Route 13 in Bensalem, PA. I ordered pancakes and sausage and he had eggs, hash browns and toast. His hash brown potatoes were barely cooked and the toast was just saturated in butter. The pancakes that I had had an funny taste to them. I have been sick to my stomach ever since Sunday.

My husband and I have always enjoyed Bob Evans but will definitely not go back there again, especially for breakfast. Everything is too harried and rushed all the time. It is really a shame that food cannot be prepared more carefully and done to perfection as if you were cooking at home for your own family.

My wife, myself and my Daughter visited the Bob Evans in Avon Ohio store #482. There weren't very many people in the place but we had to wait to be seated the waitress asked if we were ready we said no then it took her for ever to come back she took our order. Customers came in after us and got there food before us Two other people were waiting along time also for just a Salad when our food did come it was cold plus we had to ask Brooke our waitress to bring more to drink slow poor service.

The waitress was nice enough to make a "FRESH" pot of the worst coffee in the city of St Petersburg, FL! When I drove up there was one car in the lot. That should have been a clue that the resturant was the pits. This is one of those sites that needs the Undercover Boss to show-up. I have been in St. Pete's for more than two weeks and whenever I drove by...the place was empty. Now I know why! Not only do they serve the worst coffee on earth...the food leaves a lot to be desired. I should have followed my instinct and went to IHOP! Better coffee and food!

Ordered food. With three friends. Got our drinks okay, asked for honey to go with my tea. Never got my honey... When she ca me to get our order, I ask for honey again and hot sauce when she brought our meals... Never got honey... Water in tea getting cold... I went to my truck and got my own honey which the manager saw me walk in with it. Got our meals... No hot sauce, ask her again for hot sauce... Never got any, didn't have that in the truck so I went to the counter and asked and another waitress handed me a bottle. My buddy asked for jelly when he ordered and again when she brought the meals, never got any and I had to go to the counter and ask for that. Another friend ordered toast and she came to check on us and saw he had none after his meal was almost gone and he said don't worry about it... They brought it after he was done eating... They never came to fill the coffee cups up, 2 at our table, and I had to go ask them to bring some coffee back for my friends and again, they were about done eating at this time... Told the waitress they should discount our meals for the inconvenience and she said the manager wouldn't do that? And to top it off, I went to take a leak in their restroom and while relieving myself, something dripped off the ceiling down my neck... Looked up to see a small hole in the ceiling and moister gathering getting to drip again? Never will go back to the $hi+hole ever again... I'm from wv and my buddies are not, and I was completely embarrassed... Most places in wv give great service and are super friendly... I don't think they'll come to state agin for next year's fishing trip after 25 years straight of fishing near seneca rocks because the way they were treated in elkins bob evans. They're talking the smokey mountains now...

Ordered lightly grilled ham and cheese. Always get. Hate burnt bread and crusts. This was so light barely warm.. The ham now shaved made a nice half of sandwich. So paltry . It was cold not grilled at all. I had ordered platter not half sandwich so I tossed 1 slice of bread away to make a decent sandwich. a slice of barely melted cheese doesn't make a grilled sandwich. Horrendous. And the coleslaw? It was so dry it was like eating straw. I eat at this place once a week and have through many managers. Nick and john and lamarr always make it fine. This group just threw a cold sandwich together and tried to pass it off. Then i was charged wrong. They were not that busy. Additionaslly the counter is never cleared off. I refuse to sit by dirty dishes from others while I eat at counter. I also do not like the attitude I can't clean that spot because it isn't my assignment on counter.. Clean it people! Next time I give you 5 minutes after I sit down to clean the counter or I walk out. You don't seat people at dirty tables and my money is just as good. And does jen the manager do more than just walk around. ? She needs to look more professional.

Orded the white two piece chicken meal the stuffing was dry and the chicken was over cooked, this is the second time in the last two weeks i have gotten chicken over cooked .Something must be wrong with the cooker or the cook .Ithought it was on atimer. Our famil eats at bobs in jackson ohio as often as three to four times a week, hope this problem is resolved thank you.

Went to Bob Evans on May 9th. Was arriving in Kentucky and wanted a quick meal. Didnt realize they closed at nine. The waitress sat us down and gave us menus. We proceeded to wait for about 10 minutes and no one ever stopped by to take our order. Someone else came in after us and the waitress did aknowledge them so once we heard her talk to them we left. Maybe one less customer doesn't matter but an unhappy customer should. I will be happy to let everyone know that we were ignored and not provided with any service.
In Louisville Kentucky they are not the only game in town. Right across the street was Ihop. Maybe they care maybe they don't?

I dine out with my mother at bob evans on a regular basis. I have never have had the horrible service that we received on mothers day.
My family and I went to bob evans on e main st and mcnaughten rd in cold ohio and I was just stunned. I ordered the 6oz. steak dinner with onion and mushrooms. I added the baked potato with butter and sour cream and green beans with ham. I received my meal with a
potato and steak and green beans with onions. I did not receive the butter, the sour cream or the onion and mushroom. I asked the waitress and she said I will be right back. She came back 5 minutes later with a small saucer of onions only and informed me that they are cooking the mushrooms? I asked again about the butter and the sour cream and she left. 5 minutes later I received the butter and the sour cream which the potato was cold at this point and would not even melt the butter. Never did I receive the mushrooms with the mean and there is an additional charge for the mushrooms and onions. I informed the waitress since I did not get my full meal I wanted this taken off of the bill. My son decided to treat us all to the dinner and the mushrooms and onion was still charged to the bill and he paid it. Trust me I was not going to walk out of there without serious complaints but, I had to attend to my mother who was with us., I have been a waitress in my life and never did I remove a plate that required mushroom and onion or any other toppings from the cooks station until the plate was complete. I am not sure of that waitress name. I just wanted to address the whole ordeal because as I said I go there with my mom a lot for dinner. I love the food but, this special day was horrible...
Thank You,
Susan Moore
5035 Beatrice Drive
Columbus Ohio
43227
[protected]@cfaa.com

May 13, 2019
Bob Evans Restaurant in Middleburg Heights, 16500 Snow Rd, Brook Park, OH 44142

After ordering the pot roast family meal I waited 45 min before the meal finally was completed. The meat itself had no gravy on it, and was in very large hard chunks, unlike tender and shredded like normally. In this condition, we needed to use the gravy from the mashed potatoes just to pick through and find some edible pieces of meat. The carrots were not even in the same dish as the pot roast, but served in a side bowl, hard as if extremely undercooked. Also, the biscuits (though we ordered a different bread but they had run out) seemed to have been sitting out for a very long time, they were hard and cold. it will be a very long time before we decide to go back to any Bob Evans resteraunt.

I request to let the restaurant know what is wrong, and have them take the steps needed to fix this issue so other customers don't have this same disappointment.

We decided to go to the harrison, ohio bob evan's for mother's day. This was a huge mistake. The entire staff looked as if no one was in charge, and the saddest part was that the general manager was present during this ordeal. We were seated in an area that was totally filthy. The floor was just destroyed and hadn't been swept in what looked like days. Our service lacked every aspect of your motto. The young man (connor) acted like he had a hard time remembering anything we asked for. Three times we asked for certain items and he kept acting as though it was a chore to bring us things like lemon wedges for our water, not bringing condiments we asked for, and disappearing into the kitchen; (which was in our line of site the whole time.) we saw him just standing there with other service employees playing around on there phones and really blatantly ignoring us, the paying customers! The food was another issue, but that is simply p#@$ poor management. We had to sit there and ask for our bill several times to get it right. We wanted a separate bill for half of our party of 6. It is as if the young man wasn't even trying to provide us with any hospitality what so ever. Here is the kicker though, upon checking out we spoke to the gm. We expressed our issues about the services at his restaurant, and we were told, we have been slammed and we aren't equipped to handle such a volume of people. 🤯🤯 it was the most sorry excuse attempt we have ever heard. When the mgr and gm are having to bus tables and run food out to waiting customers while the wait staff are lolligagging around, it was pitiful. Our invoice # was [protected] and we spent $38.50. Yes it was a very busy day and every other restaurant s are slammed to. They managed at least to perform in a courteous, prompt way without making excuses. We are going to await a response to our complaints before we never go to your establishment again.

My family and I often go to bob evans in finneytown and my child suffers from autism and your management staff and a server by the name heather she is great with my son and he gets a huge smile on his face every time he sees her. I always witness your management staff coaching and directing staff in a very positive manner as you know please and thank you mean a lot in todays society. Every one at this location is just so pleasant the food is always hot and it looks amazing.
I am sure people take the time out to complain but i'd like to say thank you to your manager michelle and our family server heather you guys are amazing and deserve something special for going the extra mile for my family you both possess qualities that cannot be taught.

Ridiculous- - 6 tables not cleared for 20 minutes. Looked like only one waitress took it upon herself to clear tables - I asked her name and it was Jane. Finally there was an employee that came out to actually clear tables but he was so uninterested in his job that I would have fired him. Even after some tables were cleared people were not seated... just terrible. If I were corporate I would fire the manager and get someone in here that could run the restaurant

On Easter my husband and I stopped for supper. We had a server named lydia. I ordered biscuits with my salad.
She said let my get you jelly. It never came. I had to ask another employee for silverware since my waitress didnt come back except long enough to drop our meal off on her way to another table. My coffee cup was dirty! My husband never got his coleslaw with his fish. When she came by to offer coffee I said no my cup is dirty and she answered ok. She dropped off the bill i ask for a box it never came either. I spent 30 dollars and had a terrible experience. The restaurant was not busy. And the whole time my server was behind the counter with her back to customers talking and complaining.

To whom this may condern:

Service (carryout) under staffed on easter day 4/21/19.
I am home sick and called in to order two meals. *I was put on hold for a total of 2 calls in for 8 minutes. *called a third time and they put me over to a manager who finally took the order.
The main (two problems) were 1. Not getting back to the phone. 2. The recording on line stated I could get a 4 family of meal for $19.99. No one knew what I was talking about. Secondly I couldnt just get a ham meal alone. Thirdly, you recorded message also stated if I order online I will get free delivery, when I asked the manager did not know that. So now I am getting in my car to pick it up and asked her if someone could bring it out to the car. She said that they dont do that anymore, but to call them back, now a 4th time and if they can they will bring it out.
Your employees need to know everything about bob evans and customer appreciation. Also I am a senior on a fixed budget. I would rate todays experience: 3

I expect more from bob evans but it seems in todays world appreciation to a senior isn't much.

Sincerely,

Charmaine j korman
4427 timberdale drive
Stow, oh 44224

[protected]

I ate at the restaurant in New Philadelphia Ohio on Saturday January 26, 2019 for lunch at about 12:30pm. The waitress was very good and efficient, but we were seated in a closed in area and soon after we were seated a young couple with 3 small children were seated immediately behind us in very close proximity. The children were misbehaving and screaming and the parents were scolding them all throughout their meal. We finally gave up and requested the bill and left our meals to escape the chaos. When I paid my bill, the cashier asked how everything was. When I told her that it did not go so well, and said it was because of the children who were screaming, the cashier said, "Well that's not our problem." I explained that this was not the first time this had happened at this restaurant at that same seating area, the cashier told me that I didn't need to come back there again if I don't like children. I just turned and asked out, but I really wish I had reported this to the manager. It was shocking to be treated this way, as I have never been thrown out of anywhere before.