Bob Evans
Reviews and Complaints

I am a great fan of this tasty snack, as my family is. One of my two packages contains maybe 5-6 macroni. I was dismayed, never happened before.

People come to expect certain things at an established restaurant or any service /store/restaurant. I ordered pancakes this morning and customer service was great, efficiency was great, but when I got home and looked at the pancakes I felt totally ripped off! The pancakes were much thinner and about 1/2 the diameter. Is it really such a huge difference in profit margin for pancakes? It seems like a horrible idea from a marketing standpoint. People have gone to your restaurants for years and are used to things being a certain way. Do you think giving people a lot less for the same or more money will help your bottom line? I don't know who thinks up these changes but to me it seems like it will hurt your chain tremendously.

Yesterday 28 May 2022 my husband and I visited Bob Evan’s Restaurant 7670 Brandt Pike, Dayton, Ohio 45424 around 12:30 pm. After we entered the door we stood with another couple at the podium waiting to be seated. We stood there for probably 4-5 minutes with absolutely no one even acknowledging that we were waiting. One elderly waitress walked forward and backwards behind the counter like she didn’t even know what she was doing completely ignoring us. Another couple of other waitresses proceeded to walk behind the counter and never even glanced in our direction. Even the manager came out of the kitchen and cashed out a couple of customers and never even raised his eyes to look in our direction or acknowledge us! My husband and I turned around and went next door to Frisch’s. This Bob Evan’s establishment is failing miserably in customer service!

5/27/2022, 1:45pm. We went in for lunch. No one was waiting but seats were probably 1/2 filled. Manager finally came up and acknowledged us about 5 mins after standing there. Her & 2 other employees were wrapping silverware. Seated about 10 mins later. Sat at the first booth, closest to the waitress work station. We sat there for 15 mins! No one said a word to us. No, I’ll be right with you. Waitress kept walking by making no eye contact. The table across from us even commented to us about not being waited on. This was absolutely ridiculous! Went down the road to CTOWN Wings and was seated immediately.

I have had problems with delivery from Bob Evans, no rolls and butter, and last time no carrots with my order. Called the store , mgr said I would get a credit back to my credit card, it never happened. Called Bob Evans Offices and woman apologized and sent me a $15.00 Gift Card. I figured I had to redeem the card in person, so eating at the restaurant they would have to get my order right. WRONG! The waitress brought my food out , minus carrots, telling me they were still cooking. She wanted to leave my food at the table, I told her, if I start eating the carrots would come at end of meal. I advised her to please take my order back to keep it warm as it would have gotten cold waiting for my carrots. The order finally came out, The food was okay but I will never eat at Bob Evans again. Inconsistent service in delivery and in person.

Me and my fiance went to meijers and purchased these we fixed them for our dinner only to find black things the size of beans all in it very grossed out we have always loved them and never had a problem with them but now we are really disgusted

I called in 4 separate orders for work 1 order was completely correct 2 didn't have the extra sauces they asked for. And mine was an omelet and I said no onion or tomatoes it had onions in it. And they gave me my jelly for my toast but didn't give me my toast. And my home frys were burnt luckily I got 2 eggs on the side or i wouldn't have had anything to eat

Order was so cold it had to be reheated. Arrived 15 mins later than promised. 5/14/22 10:19am $30 breakfast to be served cold and staff just gives you the round around, passing the blame!Dover Delaware n DuPont hwy. Not the 1st time either, I've had to complain about the same thing. Won't be returning

i have spent a 01of time trying to get an answers your customer service is not doing a good joy on 4/24/22 we ordered take out bill was included the tip we did not recieve all of our order manager says we will get a gift card in the mail never recieved after a number of calls yesterday starting at 9 am with promises to call me back in an hour manager called me at 5;45 said that a gift card will come it might take up to 8 weeks . i want to know why should i have to wait 8 weeks they didnt wait 8 weeks to get paid and still never got an apology for missing items just a lout what items were you missing 13 items on bill they missed 5 items i called your customer service number for 2 hours no answers

We stopped at the Bob Evans in New Albany on Mother's Day. We knew there would be a wait and were willing to accept the situation. We go to this restaurant very frequently because the staff are excellent. We love this restaurant. We were willing to wait and settled in. More and more people came in. What happened was the restaurant were receiving so many orders coming in from online that the kitchen was completely overwhelmed. So much so that there was a 2 to 3 hour wait. Your in person customers could not be seated or accommodated. The machine was not to be turned off or orders not accepted so the kitchen became totally useless. Nobody was being serviced in an appropriate manner. NO ISSUE WITH THE MANAGER. HE DID HIS VERY BEST TO PRESENT BOB EVANS RESTAURANT IN THE BEST POSSIBLE LIGHT. I felt bad because your wait staff were denied any tips they would have received after they came to work expecting a busy but rewarding day. You owe them some consideration.

Centerville location on Friday, May 6 at 5:30pm. My husband placed an order online and I went to pick it up. When I arrived, they told me it was already picked up, and I told them that was not possible. They accused me of lying, refused to remake the food and gas lit me over whether I knew if the food had actually been picked up. The manger was rude

I purchase last Friday Bob Evans Sausage as I always do for weekend breakfast and when I took it out of the package it had black all over the bottom of the sausage, needless to say I threw it away wasn't going to feed it to my family.

Was purchased at Meijer in Milford Oh 45150

Not sure if if was bad no expired and or if it was from the black tray it was in.

Thanks for you time.

Roberta Moran-Friedly

1196 Siry Rd

California, Ky 41007

The male hostess/manager at Bob Evans on SR60 in Vero Beach sweats profusely on the tables, carpet and is seating people. We have already filed a complaint at the store. Being that this is a restaurant, I am surprised this is not known about. We love Bob Evans but find the host’s sweating problem appalling.

First we were told 15 min wait,"ok" while waiting, the girl doing register, bagging to go orders, wrapping silver ware. She never once between task cleaned or sanitized her hands! While wrapping silverware in front of all customers waiting to be seated, grabbed silverware by the end that goes in our mouths after bagging, touching her hair, handling money and writing down people's names. Never once seen her clean her hands! Also never once after handling menus wipe then or clean her hands. We were seated! I sanitized my menus and tables was dirty! After she cleaned and sat us, I sat there for 10 minutes then seen them seat people who came after us! She then took there drink orders we have not even was asked about drinks. Waitress proceeded and we still was not waited on. After 40 minutes we got up and walked out! Tried calling waited on hold for 7 minutes, only to realize no one is gonna answer! This is not acceptable service, not to mention unsanitary conditions! Unreal! Never again!

Opened and heated up two different containers of the bob evans mashed potatoes and when stirring them I noticed there were large black foreign objects in the potatoes that are not potatoes and might be either mold or something disgusting. Almost looks like a roach. We had to throw all of the potatoes away out of fear of getting sick from this substance inside them.

At 9:30 am today my double cheese pot roast sandwich came with No beef gravy. I was told they don't serve the gravy until 11am. I would have ordered something else had I known this. They serve nearly frozen butter for the biscuits, it was still hard and cold on the biscuit by the time we finished our meal.