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Boost Mobile Complaints 385

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4:24 am EST
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Boost Mobile Text messaging, ringtones

I already had the umlimited by boost plan that first came out...didnt have many complaints except the price kept going up but the service worked great..no issues..I decided to get the new unlimited plan because it was cheaper at only $50 versus the $70-75 I was already paying for just unlimited talk and text. And because they no longer had the same boost unlimited phones so in order to get a new phone i had to get the new plan...well now i know why it is so much cheaper.. the service is awful...getting and recieving calls is not the problem the problem is the text messaging that is suppose to be unlimited never works it takes forever to send and recieve messages everytime i try to send or retrieve a message from my inbox it says downloading for about 3-4 minutes and then it says "unable to send transport error!" so what is the use of having unlimited messaging if it's almost impossible to send or recieve a message! And you cannot access any of the free ringtone sights because apparantly the device is not equipped to recieve ringtone downloads from these sights so your forced to pay $2.99 Per ringtone and the sight does not let you listen to the ringtone before purchasing so you just have to hope it is a good portion of the song you like and of course it's not one ringtone was maybe 25 to 30 seconds and another was all of 12 seconds...this is rediculous...if boost mobile is going to charge $2.99 per ringtone they could at least make sure that we as customers are getting our moneys worth or at the very least allow us to listen to the tone before purchasing so we know what were getting! Come on Boost Mobile get it together...I cant be the only one with these complaints!

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DeathDisciple
US
Oct 28, 2016 10:14 pm EDT

I like how in one of the comments (james), says "you guys are ###ed" (for wanting to get what they paid for-delivery for what was promised). He then continues to assert that things paid for in full ($50+) are FREE. How so james? Clarify how paying for a service equates to getting it free. All of that sounds exactly like how a Boost troll would talk, as I've exchanged unpleasantries with many. They give away your #/change your pin and that spells the end of your phones functionality. They jack it right after a re-boost, so you're out $60 too. Call customer care if you need somebody to say their sorry, but that's the best that you could hope to recieve. I'm out a Samsung Galaxy S2 ($450-new), $60 service re-boost, new screen $110, otterbox case $41 and a screen shield $11. I've since learned my lesson. I switched to Cricket and bought a cheaper phone-Galaxy Grand Prime $20 + 1month service for bringing my 2nd boost # (cheap flip-phone) to Cricket. The next phone I buy (Samsung Galaxy S5) will be a T-Mobile from walmart-$350. Then, I'm going to buy an S7 edge and Galaxy tab s2 from T-Mobile and pay in full. At the time of purchase they will unlock all 3.

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thobet15
Grand Ledge, US
Aug 03, 2016 4:41 am EDT

I purchased 2 boost mobile LG phone. From day 1 my phone has not worked indoors. I have called them about this and spend a lot of time on hold while they "try" to fix the problem only to get disconnected and have to start over again. I want a working phone this is the only one I have ever used that did not get service indoors. If they are unable to fix the problem in the next couple of days I will be dropping their service. Can't afford to be without a phone.

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cathi.rutherfordspecht
US
Aug 03, 2016 4:41 am EDT

I have auto pay for my cell phone bill, so I can get the $5 reduction plan they are offering.
I receive an email from boost mobile they received my $55 payment but when I look at my bank statement, boost mobile took $60. No one at boost mobile can tell me why. I just get switched from person to person. Their customer service is awful and their personnel are as dumb as a fox.
So, today I will cancel my boost mobile account and I hope a lot of other people do as well.

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wolfwind
Sanford, US
Aug 03, 2016 4:41 am EDT

I purchesed a Sanyo Juno cell phone from boostmobile. Come to find out that you are not able to download anything from your pc you cannot hook it up to your pc. I was told that there is not a driver or a program that is on the market that will help you bypass this problem. I feel very unhappy with the way Sanyo and Boost have acted about this problem. Hanging up on me several times, passing the buck like they are not responsible for this situation. This is not stated on thier packing for the phone or eaither of thier websites eathier. To me that is misleading the public and monopolizing our freedoms. I am letting people know that this is the problem with our society today. Greed and Control Freaks.

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karabil
US
Aug 03, 2016 4:41 am EDT

Boost Mobile has THE WORST customer Service I have ever encountered. Trying to get through to a CSR is virtually impossible .I am set up on the $50 p/month Boost Shrinkage Plan. The payments have been coming out of my checking account like clockwork until today (of course they say there’s insufficient funds in my checking account ?! not according to my bank but of course it couldn’t be Boosts error?!?). When the shrinkage was supposed to start. Boost Mobile stopped my service. And I also noticed looking into my Chase account that they charged me twice for the month of March.

Of course when I did get through to Customer Service on the 8th call I was put though to a manager who assured me I would be satisfied with the outcome… said He had to transfer me to the payment processing department. Disconnected. Imagine that. Happened 3 more times after that. One rep even suggested that go to my Boost retailer. Of which there are no Official Boost Retailer on their site. So I went to Radio Shack where I purchased the plan and phone. Who surprise surprise also could not get a hold of anyone at Boost. They did manage to pull up 4 Actual Boost locations in the Phoenix area. I am headed there tomorrow.

It’s sad that no one in Boosts Customer Service Department could help. So here I am no cell phone service and double charged. When I get my money back. AND I WILL GET MY MONEY BACK. I will pursue the VP for customer relations/ sales Dennis Weikle of Boost Mobile directly to advise him of just how poorly he is doing.

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Carmen Morgan
Aug 03, 2016 4:41 am EDT

This is about very poor customer service from Nextel Boost and a nasty, sarcastic an arrogant supervisor (Steve) who raised his voice to me, a customer. Money was accidentally added to a wrong prepaid Nextel boost phone for my child's phone, when I first call I was told that a form could be filled out to credit the right account and I would have to speak to the customer credit dept. and I was put on hold for an extended period of time, so I hung up and called back and requested to speak to someone in the credit dept, this customer service person (heavy southern accent) declined to do so and discussed the situation with her supervisor who told her nothing could be done and who ever owned the phone would keep the money that was put on it. I then requested to speak to her supervisor. The supervisor Steve (he refused to give his last name and again heavy southern accent) employee #874532 came on the phone and I explained what happened for the 3rd time and I even explained that I had the receipt and the actual reboost card that was purchased on my check card and I was told again nothing could be done. When I asked for his boss or supervisor, he became nasty and sarcastic he stated that the lord god was his boss and I told he that he was being nasty and sarcastic and religion had no place in this conversation because that was not what I was calling about, then he raised his voice and stated "DO YOU HAVE A PROBLEM WITH ME BEING A CHRISTAIN? And I stated “no, because I believe in god, but you are being inappropriate by discussing religion with a customer when the customer is calling about a problem that they are trying to get resolved and I hoped that the conversation was being recorded”. He stated that yes the conversation was being recorded and quickly rattled off an address to mail a letter of complaint to, as if Nextel or Boost cares about customer service issues or complaint. By the way I do have a Hispanic first name, which they asked and used during the 2nd conversation and I live in the northeast, therefore I speak differently, maybe this was part of the problem, either way no customer should be spoken to in such a demeaning manor and made to feel as if their money does not matter.

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Sue Roy Lampley
Fort Mohave, US
Aug 03, 2016 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I transferred service 30 days ago and I have had nothing but problems from day one. This needs to be investigated. It has made me so sick. I have lost so much money because of Boost Mobile service but mostly things that cannot be replaced not even with money. All I was asking was to be reimburesed to my checking account or with a check from boost because i cannot call, text or anything for the service that i paid for. They tell me that they can only give me credit but how can i use the credit if the phone service does not work. I must of called over 100 times to try to get things corrected that boost messed up from wrong plans, additional amount taking out from my account, wrong name, Please check my information as soon as possible. This is so wrong.

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mrakobes
US
Aug 03, 2016 4:41 am EDT

After 11 years with Sprint i switched to Boost Mobile last week and within five days was back at Sprint having had the WORST consumer experience i’ve ever had with any company bar none! FIrst, you cannot contact a live human being only an endless loop of voice prompts leading to nowhere. Second, the Boost Mobile service was virtually non existent. I live in Portland Oregon a rather large city and i almost never got a signal. I’d steer clear of their lure of cheap rates its so not worth it going to Boost Mobile for wireless service.

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meshepp
US
Aug 03, 2016 4:41 am EDT

The Boost mobile store in Stockbridge, Georgia on North Henry Blvd. prices are $50.00 to $60.00 more than your online prices. When I asked the clerk about why the price of my curve phone was so much more expensive in-store than online she could not give me an answer. I requested to return the phone I purchased on July 2nd so I can purchase the phone at a cheaper price online but I ws told that we only get three days to return.

I also advised the clerk that my phone has frozen for the entire day, but to no avail. I was told to call customer service.

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joanne k
munhall, US
Aug 03, 2016 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

purchased blackberry style at boost store on sept 14, 2011. On 10/20/2011 the letter A on keypad quit working called boost said no exchanges after 30 days have to file complaint with company.

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3:18 am EDT
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Bought boost phone for my daughter on dec 22, 2007 as christmas gift. First month is free. When free month was over I took phone from my daughter for disciplinary reasons. Around feb 13th or 14th I called to reactivate and was told that I should wait until due date of feb 22nd because if I paid at that time I would be charged $55 and then have to pay $55...

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5:07 am EDT
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Boost Mobile scam and rip off!

April 4: Bought Motorola i425t phone through Boost Mobile and paid 20 dollars to put minutes on it. Went home, charged the phone and then called on a LAN line to activate the phone. Customer service was real nice. Activated my phone immediately but forgot to activate my Web access. Called to fix problem and they did. I was told to wait 24 hours to use web. Left phone alone.

April 5: Tried to access web on phone and received message that it was unavailable. Called Boost and was told that they have an outage and there was nothing they could do. I was then hung up on. Called back and told them to fix my charges for internet since I could not use it. They refunded me the amount but never fixed the problem. I was told again that I had to wait 24 hours for them to fix Web. Turned off phone and waited till next day.

April 6: Turned on phone and checked web and again no access. Also checked balance and account usage and again was charged for Web access that I could not use. Called and was told that I had to wait 24 to 48 hours this time so they could fix outage but this time no help with money charged or credit to account. Was abruptly hung up on. Called the Web Tech support and was told not to call again. HUH? That is what they are there for. Called Boost again and was told that web was down but could download apps and ringtones and wallpapers because my plan and phone allows it. Tried but it failed. Called back and was told again that it was an outage and now it affected the online store and was told to check back in 24 to 48 hours.

April 7: Called again and was told that a ticket was made to fix the web problem and store problem. Told them that web was up but still not store web. Told me that there is nothing they can do and to wait 24 to 48 hours. I then started to see a pattern. Called back after being hung up on and asked to speak to a supervisor. Supervisor told me that it would be a while before it was fixed but Boost would not compensate Pay as you go customers for anything. Then treated me as if I was not important by saying, smugly, 'you activated only 4 days ago'. I told him that I was a customer still and I deserved to be treated with more respect than a piece of dirt. I then asked to speak to his supervisor and was told that his supervisor did not take calls from customers. Then I asked to speak to Technicians over the Web and Store and was told they do not take phone calls from customers. Then I asked to get the corporate number and was told they do not take customer phone calls and that he did not have that number.

Conclusion: Still do not have the services I paid for. Customer Care (if you can call it that) is rude, not educated in their phones or services, and very hateful. Have called corporate number that was on a blog and left message but no call.

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hughray
US
Mar 19, 2011 1:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If you have problems getting to customer service at boostmobile, try this number after the recording asks you if you "want to continue anyway." It took me eleven days of constant run around by the phonetree before I discovered this. This is my prize and your gift:24221. Test it out, report back to let me know, if it works for entire country.

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Niesha718
Brooklyn, US
Sep 27, 2009 12:40 pm EDT

I been having problems with boost mobile since I subscribed to their service. They service suck and their customer servicerepresenatives are friendly but some lack a lot of knowledge if you ask them a question beyond their manual of what they were trained. The tech support team is in the same boat too, they know alittle more than customer service, but they suck to. There is this supervisor name Alex that works there who really needs to be retrained or more educational skills.

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12:00 am EST

Boost Mobile invalid pin #

I sold a wireless pin # to one of my customer, which he enters in his mobile right in front of my eyes. The response was invalid pin #. I called customer service and was told that this pin # was sold one month before. I gave refund to my customer but not getting any good response to get money back from boost mobile company. I lost $ 20.00. But learned a lesson. Will never sell or recommend use of boost card to my customers

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richard stallman
Jul 31, 2008 10:20 am EDT

i lost my account pin number

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12:00 am EDT
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Boost mobile's network went down in my area. I did not know this, thought there might be trouble with my phone. Wednesday september 27 I purchased a boost mobile card. That $20 was a lot to us since my husband was laid off and this is our only phone at all. It was wednesday night the 27th, I began having trouble making or receiving calls. I managed to...

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About Boost Mobile

Screenshot Boost Mobile
Boost Mobile is a popular wireless service provider that offers affordable and reliable prepaid plans to customers across the United States. With a focus on providing high-quality service at an affordable price, Boost Mobile has become a go-to choice for customers who want to stay connected without breaking the bank.

One of the key advantages of Boost Mobile is its extensive network coverage. The company operates on the Sprint network, which provides reliable coverage across the country. This means that customers can enjoy fast data speeds and clear call quality no matter where they are located.

In addition to its network coverage, Boost Mobile offers a wide range of prepaid plans to suit different needs and budgets. From basic plans with limited data to unlimited plans with high-speed data, customers can choose the plan that best fits their usage habits. Boost Mobile also offers family plans, which allow multiple lines to share data and minutes at a discounted rate.

Another advantage of Boost Mobile is its commitment to customer service. The company offers a range of support options, including online chat, phone support, and in-store assistance. Customers can also manage their accounts online, making it easy to check their balance, add funds, and change their plan as needed.

Overall, Boost Mobile is a reliable and affordable wireless service provider that offers a range of prepaid plans to suit different needs and budgets. With extensive network coverage, flexible plans, and excellent customer service, Boost Mobile is a great choice for anyone looking for a high-quality wireless service without the high price tag.
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- Summarize the main issue you have with Boost Mobile in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Boost Mobile.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
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Overview of Boost Mobile complaint handling

Boost Mobile reviews first appeared on Complaints Board on Oct 10, 2006. The latest review Wrong phone upgrade sent to me. was posted on Oct 17, 2024. The latest complaint boost mobile dealer anthony yancy was resolved on Jun 01, 2017. Boost Mobile has an average consumer rating of 1 stars from 465 reviews. Boost Mobile has resolved 43 complaints.
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  1. Boost Mobile Contacts

  2. Boost Mobile phone numbers
    +1 (866) 402-7366
    +1 (866) 402-7366
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    General Information
    +1 (866) 402-7366
    +1 (866) 402-7366
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    +1 (833) 502-6678
    +1 (833) 502-6678
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    +1 (855) 223-2491
    +1 (855) 223-2491
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  3. Boost Mobile emails
  4. Boost Mobile address
    2018 Broadway, Fort Wayne, Indiana, 46802, United States
  5. Boost Mobile social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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