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Boost Mobile Complaints 385

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11:15 pm EDT
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Boost Mobile horrible customer service

I had their service for three weeks now and cannot begin to say how horibble and awful their customer service is. They would get an f-! First, they hang up on you so many times that I have to keep calling back to back. Their customer service agents do not speak english very well and sometimes don't understand you. They speak with heavy latino accents. (Keep in mind as said so on online, they are trying to sell their products to latino population now, mostly). Their automated system (Avr) tells you your account balance when you never ask for it. It takes you forever to even get to a customer service agent, before you gotta press a million prompts. I called to have my mobile number changed (Ptn) and they said that they now charge a $5 fee in order to do so. This company is so cheap and broke they have nothing else better to do then to charge people for a pathetic fee like that. They ride on nextel's iden network which is so old that you cannot even have a regular web service. I will transfer my number to a different carrier next month and please read this before even considering this service. I had so many different cell phone carriers in the past in this one if the worst by far! And their phones are not too cheap either. I bought the motorola i1 which runs on android os, and the web on it is so so slow like a dial up modem. It is very very sad and I paid $300+. I will be returning it back to the store so thats ok. Please don't feed them anymore money let them go broke and bankrupt. They don't care about you at all but rather them selfish selves. Their customer service gets paid for hanging up on people all day and being rude. I hope that the fcc does something soon about this company.

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9:49 pm EDT
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Boost Mobile fraud

Boost Mobile charged my credit card for $50.75 and $10.50 for services I never authorized. They are trying to scam me $105.00 more. I spoke to Boost Mobile customer services there reply was some one I knew and gave permission used my card. They refused to cancel charges. I asked for telephone number and info. of the people using my card they refused to give me the info. Even these Boost Mobile thieves told me charges are made and good luck with my credit card company as I will never get my money back. Boost Mobile is a foreign owned criminal company.

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robert shaffer
Chicago Heights, US
Nov 26, 2010 5:13 pm EST

my name is r5obert shaffer my number773 800-5573 for my boost mpbil phone but i had paid my my bill for that account when some one stoll my info out of the air i had just paid that bill now i have a new number [protected] but what do i do lose my $50.00 for my old no. please reply thank you mr. shaffer

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7:35 pm EDT
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Boost Mobile Terrible service, dropped calls, delayed tex etc.

Boost Mobile always provided me with less then great cell reception but I put up with it because of the price. Delayed tex, holding your arm out with the phone like an antenna to send tex and waiting forever for pics to come through but at least my calls did. Well, I moved to another location in the same city and now my calls dont go through and more then half go directly to voicemail. I am starting a business from home and when I call my customers the line drops on them it is so embarassing. Well, id had been communicating with boost and they them selves told me I dont get service in my area and suggested I transport the number. For my business sake I transported my number to another service even though they said they couldnt because boost was a prepaid phone. It went through and now BOOST will not refund my 50 dollars that i paid for one more month. I told them why I was cancelling and transported my number and they just refused to give me my REFUND saying I forfeited the money when I transported my number to another provider. UNETHICAL, when they themselves said to do so because I dont get service where I now live. 50 bucks sure add up thats crooked I wonder how much money they are getting out of people who cancel and still have money on there account. THE CEO SHOULD BE ASHAMED THAT IS BAD BUSINESS PRACTICE.

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JamaicanGurl
Brookhaven, US
Apr 10, 2012 11:15 pm EDT
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Boost mobile customer service sucks! The representives dont act like their professional train! I have the
most lost calls with this company thinking about switching to another company!

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Pat in RI
Warwick, US
Jul 20, 2011 12:38 am EDT
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never mind ... now it looks ok.

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Pat in RI
Warwick, US
Jul 20, 2011 12:36 am EDT
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I apologize for the jumbled post -- it was my first and it looked ok in the preview ... sorry.

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Pat in RI
Warwick, US
Jul 20, 2011 12:35 am EDT
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Here on the East Coast it’s no better with Boost (yes, I hate them, too). Their customer service is the worst I've ever seen, and the reception I had on the phone was terrible even though their website said my area had good reception. I only had the phone a few days when I had to send it back to QVC for a replacement due to a problem with charging. QVC, as always, was great about the return and processed it quickly. I suspended my Boost account until the replacement arrived and then tried to contact them - internet and phone - to switch to the new phone. I could find no link on their website to end the suspension and my phone calls went nowhere. Boost does offer something unique -- their phone recording hangs up on you if you don't push the right button or, heaven forbid, if you press "O" for operator (they don't exist). After numerous calls, I was hung up on each time. I submitted an e-mail and it took more than a day for someone to return my call. I paid over $60 (with tax added to the $55) for the first month and asked for a refund on the remaining days. Guess what? You can't get a refund. While there's no contract, there's no refund either if you cancel. I spoke with Jen (employee #5172055) who then transferred me to J. Sanders (employee #QA720353). Mr. Sanders said no refund can be given, that Boost only sells service. I explained that is false advertising since my reception was so poor and they were advertising otherwise and my funds did not get me service. He said "that's the way it is." What a great way to raise revenue - advertise that you can provide good service then don't and refuse to refund money to the customer when they are dissatisfied and want to cancel. I plan to write letters of complaint to the appropriate agencies and let my TV stations know about this scam. I even stopped in Radio Shack today to see if they could help since they sell for Boost. They, too, found their customer service to be a nightmare and told me that they are often on the phone for 45 minutes before they can talk to a live body. They pointed out that the benefit of a contract with other carriers is that you can actually get someone to help you when you need it. I learned an expensive lesson. I urge everyone who have had similar experiences to write their representatives and the FCC - they can't fix something they don't know is broken.

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bruno lebo
US
Apr 27, 2011 2:10 pm EDT

This company blows...totally...i doubt they'll be around too long unless they figure it out.

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linda1991
Dallas, US
Jan 15, 2011 1:18 am EST

I meant SUE!

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linda1991
Dallas, US
Jan 15, 2011 1:17 am EST

Omg they suck! The service the prices the phones it all sucks I wish I could sure this company!

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7:37 pm EDT
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Boost Mobile thiefs!

So I call Boost and speak to them about the blackberry phone they have, when my 110$ I have no got damaged when it fell in water.
So After speaking to a sales rep, he informed me that the black berry was a great phone it works in our area and he highly recommended it!
So I purchased the cell phone before 4 pm.. Paid for the over night shipping because I care for my mother and am a Single mom myself, It was super important I get a new phone and QUICK! The phone didnt come the next day it took 2 days.
Still none the less I was excited to get my new blackberry! I turn the phone on and called boost to get the information transferred. (this was at 3pm) So after an hour the non english speaking person on the other end of the phone says, BTW this phone does not have coverage for your area, it wont work in your area. You need to move to jacksonville. Which is like 3 hours away! UHM ARE YOU JOKING?
He says no it doesnt work. Im like ok what now? he proceeds to tell me I have to pay to return the phone, and then they will give me a refund.
Im like by the time I actually get the refund and order a new phone because all my extra spending cash is now gone thanks to this little endeavor it will be like 2 weeks from now? And why should I have to pay to return this thing, your the ones who lied? and sold me a phone that you knew didnt work?
He sends me to his supervisor, who proceeds to tell me that maybe if I GOT A REAL JOB I COULD AFFORD ANOTHER $150 phone?!?!?!?! I freakin lost it. I cant believe someone who knows nothing about customer service would even say something like that.. I work a 40+ hour week, am a single mom, take care of a household, 4 pets, and a Disabled Mother who had a stroke 5 months ago, and I need a REAL JOB? are you insane?

He then proceeded to hang up on me when I called him a pompus ### who needed a good ### whooping. Telling me that I WAS BEING RUDE! ARE YOU NUTS? SERIOUSLY?!?!
So then after all this, I speak to about 15 more reps, everytime I called I would get you are being transferred then a woman recorded voice came on that said THIS NUMBER IS NO LONGER A WORKING NUMBER and gave me sprints number. When I called Sprint they were baffled by this, but non the less tried to help, but couldnt!
THen after finally getting through to boost again and bbeing hung up on because of their inability to transfer or place you on hold properly! I was told that under no circumstances were they going to pay for the return shipping or even let me swap phones by sending me one that works with a return label in the box..
THEN they proceed to tell me that they wont close my account and refund me the money that is in there. THeir excuse is they are a prepaid company.. UHM YEAH, so is Dish and Directv and if I close my account with them they send me what money I PAID UPFRONT! And considering it holds money in your account, I want a refund.. If I walked into a grocery store told the cashier to keep my change, and 3 days later came in took a candy bar and walked out, do you think the police who arrest me would say well you prepaid so its okay? No they would lock my butt up!
Dont ever use this company! They are liars, conartists, rude, and completely ### of the earth!
They took advantage of a caregiver, with bills to pay, and a child to care for, to line their own pockets!
I hope they rot in hell! and all my friends I referred, there are about 20 of them, are going to be getting rid of their service as well.. So Boost can kiss my grits, Ill go get a contract phone. SCREW THIS!

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Update by MoMo13
Sep 02, 2010 7:39 pm EDT

Oh and by the way I didnt get off the phone until 745!
That is 4 hours and 45 minutes of dealing with their crap!

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11:43 am EDT
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Boost Mobile refund

I was one the phone with boost mobile agents for over (3 hours) during that time I was transfered several times and in the end they killed my sim card. I wanted to cancel my number and receive my credits in a check, but I was told that they will give me a 50 dollar credit if I dont cancel. They knew it was there fault for giving me so many wrong numbers trying to unlock my sim puk or some type code, , , well its been 1 week and my claim has been denied and I will not get a refund for what they have done. So they killed my sim card, made me stay on the phone line for 3 hours, and I lost many contact numbers, , but they will not do anything about it. I am going to contact bbb and if needed file a civil suit against them. So be where if you call and try to get tech. Help, , , you may lose your sim card and numbers

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2:23 pm EDT
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Boost Mobile waaaayyyy overcharging on unlimited talk, text & web

Bought unlimited talk, text & web. Every time I got a phone call or text my account balance would drop several dollars! This is by far the biggest scam I have ever encountered. I should have known it was going to be a pain when it took 53 minutes on the phone with customer service to activate my phone. I was given the option of keeping my current phone number, which I chose to do & the confused operator tried to do. To no avail, he told me that it wasn't an option to keep my current number & acted like I was crazy because I wanted to keep the same number. Heed this warning, it is a complete rip-off & a major headache to deal with this so called company. Poor, poor service & even worse hidden charge fees that they make out to be unlimited for $50 a month! Spare yourself the agony!

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kiacam
US
Sep 04, 2010 8:31 am EDT

ive had boost for over 5 years, and have had the unlimited plan for about a year and have never had a problem with them charging extra money. the service for texting sucks sometimes but thats really not boost's fault but Sprint's fault since that is who they use for their signal.

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10:54 am EDT
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My brother who is mental challenged got his first apartmnet last month and we purchased him a boost mobile instead of a house phone. Our family has a system in palce where he checks in each day to ease our minds; to make sure he is okay. Its easter sunday and we should be getting ready for church. We have not heard anything from my brother but I get a knock...

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4:26 pm EST
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Boost Mobile ripoff

[also posted under 11950 sw garden place]
My wife noticed a strange charge for $25.00 on our master card originated by "11950 sw garden place" and asked me what it was. I didn't recognize it either, so we began investigating. Google brought us to this page where we saw several [redacted]s of fraudulent charges, all of which track back to 11950 sw garden place as some sort of att cellular blling operation. Since our cellular service is thru boost, not att, so we didn't make a att-boost connection at that time.

Because we believed the charge to be fraudulent, we notified our credit card company. They recognized the billing signature as one they receive many complaints about, immediately cancelled that credit card, and issued a new one with a different number. Express delivery for our replacement cards cost us $8.00.

Then, in reviewing our boost mobile account online, we found that a balance of $28.20 on one of our two accounts had been zeroed out and exactly one minute later, our credit card had been charged another $25.00 - - apparently the same $25.00 we were trying to get answers for when this all started.

Nowhere in boost's autopay by credit card did they mention using a third party to actually collect the payments - however, they do - - enter vesta boost at 11950 sw garden place in portland or.

Long story short, despite boost representative's full assurance when we shifted to them that neither our deposits nor our minutes would ever expire, we were told today by boost that both expire every 90 days. When I tried to close both accounts, I was told that boost does not close accounts - rather, when the deposit runs out without being refilled, the account automatically expires.

The fact a boost representative told us what he did, neither boost customer service nor boost billing was willing to make things right with us.

So - boost and vesta boost ripped us off for a total of $82.00 (Including that $8.00 express delivery fee for replacement credit cards).

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Feb1
Redford, US
Nov 04, 2013 4:44 pm EST

I have been having dropped calls I can't. Even take care of any thing on the phone I have to get rid of them, they claim the towers are being updated

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7:29 am EST
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Bought this phone and was told it had great service. Check the map and it looked ok. New phone but no service.

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11:01 am EST
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Boost Mobile phone service, hidden charges, customer services

Boost Mobile is a f*** joke. I call on Wed to get my phone re-activate, because it been more then 60 days. I still didn't get services I paid 55.00 from my debit card when they told it will be 50.00 after the card got charge. Then I was to pay additional 10.00 from restoring the services, they didn't process it( which in the end they want me to pay 11.75). Iask before being transfer again if that's all I have to pay is the 10.00 (yes). BULLSH** No phone services, all 9 of the the d** services rep was looking ( or not looking) my account could've inform, they didn't charge me the 10.00 for activation. I have to wait three days because the money needs to clear the bank before services to be provide to me.(I was told) I call back to Boost Mobile to get my money, was transfer to 5 rep within 45 minustes just to get a refund. On top of that, the rep couldn't find where I made a payment of 55.00 to the account, just 3 days ago( clear in 2 days). Nobody want to provide with a confirmation number or that additional charges will be give to you. I ask if I can pick the telephone number or will the give me one this time, the little girl told me will don't let pick the number the computer does that. She told me, I didn't pick my number I am mistaken, I told her did and she can't tell me I didn't b/c I want to our authorized store.

I left ATT( for this bull) thinking this is a GOOD deal unlimited minutes/text for 50.00, but their customer services sucks.. nobody d*** listerning and telling you wrong info just to get you off their line. if you don't - get the info then waste people time. nobody know SH***
If I dont get my money in tree days- I will blew up that line, and curse every rep out since they like to transfer people so d*** much...

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I just recently purchased the boost phone (i 856) because it looked like a cool phone and boost mobile sounded like they had a reasonable deal to give to the public - unlimited talk, text, unlimited local and long distance calls and unlimited internet access for one flat rate of 50 dollars a month. Now remember I paid $170.00 for the boost (i 856) brand new...

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3:08 pm EDT
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Boost Mobile unauthorized payment

This is the third time I have found that sw garden took money out of my account. This is unauthorized. I have about had all I can take of this company. I like boost mobile but sw garden is as crooked as the day is long. I wrote to boost mobile about this because I can not get an option on their automated service to talk to a live person to get this straightened out.

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Boost Mobile Phone repair, poor customer service

I absolutely hate boost mobile. For $50 a month they treat you like crap, the customer service is horrible, they dont have any kind of insurance for those expensive boost phones. Lawd forbid your phone messes up or it needs repair they tell you to send it to motorola repair in texas they keep it for damn near 3 weeks then send it back saying they wont fix it cause its due to physical damage. Besides that they wont give you the option of getting a loaner phone or replace the phone. I bought the motorola i9 feel too bad to say how much I paid for it and after a week of having it, it stopped charging. I inquired about insurace when I got the phone and the foreigner said dont worry about it if something happens ur under manufacturers warranty. So if something happens to your phone you are f*****... Period. They have these wireless stores on every corner all with those foreigners behind a bullet proof glass cause they know they are rippin people off. The man told me to send the phone to repair and he knew they werent gonna fix it so when I did send it back they returned it and they said it was due to physical damage that voided out my warranty. How could I physically damage the phone just by pluggin it and unplugging it to charge, you are gonna be careful with an expensive phone like that. I didnt drop it there wasnt a scratch on it. The supervisor in repair said well I dont know what to tell you and she was very smart elic. They dont care about you or your problems with the phone all they want is ur $50 a month. Im shocked someone hasnt went postal on them yet! I am gonna pass the word and make sure they loose as many customers as I can possible reach and warn.

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Tyrone11@gmailcom
214 12 st ., US
Jul 08, 2016 4:44 am EDT

Cindy Castillo former employee at boost mobile call center 814 34th st . Bakersfield, Cal. 93305 while employed at call center took consumers credit card numbers and made a lot money making false dummy accounts . She needs to be investigated thoroughly for her illegal fraudalent activities . Her current account [protected] is an illegal account . Its not fair for consumers to be bilked out of money while trying to pay phone bill .

Moore Property Consulting,LLC
Moore Property Consulting,LLC
Jacksonville, US
Jun 03, 2016 8:37 am EDT
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I bought i boost max, which I have insurance on when it stop working, I didn't have enough money for deductible so the man at boost told me to BUY a loaner then report it when i get the money, now the insurance wont replace my phone unless boost informs them that I did have insurance at time of accident. Boost said because i changed phones that cant do that and i will have to buy another phone and they will give me 30% off. So in total that means I will have spent $400 on first phone plus $200 more for second and $100 for insurance deductible =$700

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TichinaSearcy21
US
Mar 19, 2016 10:04 pm EDT
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I bought a Boost Mobile phone two Saturdays ago and the same night that I bought the phone my screen was frozen and my some how my service was deactivated. I cannot answer my phone without my headset and I do not know what to do.

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Mspolytest
US
Jan 18, 2016 10:58 am EST
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This mobil company is a scam. They steal money for service that does not function for one day or maybe a week. The people that work for boost are in a different country and you can not understated what they are saying. They harass the customer and they do not listen. They make virgin mobil look like gold. And we know they are now scammers too with over charges. to but not as bad as boost.

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Aignea Compton
US
Jul 28, 2015 8:02 am EDT

I hate boost mobile, I've called in numerous times about how bad my internet is, I never get calls returned, the make sure they never give corporates number/email/address.no contact with there authority at all! So customer service treats you like trash, and don't call back, puts the phone down while your talkn, and never have a explanation for anything that goes wrong with there service.They know I can't afford another phone so they care less about if I'm a happy customer.you all should be ashamed, your customers are who pays your bills!

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crowser
Highland Park, US
Mar 08, 2011 11:24 pm EST

Boost mobile has over charged my account. It is a joke to get your money back. They took out 2 payments but will only give me credit for one. Makes no sense. The customer service is rude and keeps you on the phone in my case over 1 1/2 hours. Don't bother with the data package you can't surf the net because the signals are too weak. RUN DON'T WALK FROM BOOST!

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David
US
Aug 03, 2009 7:27 pm EDT

Boost Mobile is a rip off. I payed my bill three weeks late and because my payment date fell on the second of the month and I payed on the 25th, my phone was cut off on the second of the month which means I payed for 5 days of service and now in order to keep my number I must pay for a new month. Shame on you Boost.

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davidscottgerhardt
ogden utah, US
Apr 18, 2015 2:16 pm EDT

mothers credit card was used with boost mobile three times one dat to pay a bill it was not a number we sucribed i filed a claim that day i have not got the claim number but have the phone number the moey paid 330 dollar4s i want this resolved the money was that of an old woman on soc sec

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Estevez
Charlotte, US
Oct 02, 2012 9:51 pm EDT
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Boost mobile service is so bad I had to use another carrierd for my bussiness, after makeing a payment the same day I tried to get a credit back they refused because I go another carried. $45.00 dollars a full day if work.

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Sayra3
Alabaster, US
Jul 03, 2012 10:09 am EDT

This store does not collect taxes on products or payments, which is against the law!
They also are liars and treat customers like crap. Very very very rude!
One lady left in tears. I felt so bad for her. I ran outside to apologize for them. I told her some people are just hateful.

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4:29 pm EDT
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Boost Mobile poor serious, inferior phone for price

SERVICE

I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 11 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, after weeks, Boost says it does not provide access.

As Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access implies the ability to access major web-based email, I consider this to be false and deceptive advertising.

Other problems:

The web connection is extremely slow.

The I 9 phone worst designed phone for its cost that I have ever encountered.

More Detail:

During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceeded to ask the same questions. Supposedly I have an account into which they were entering notes, but every time I call it's was as if they'd never heard of me.

You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.

PHONE

I hate this phone. The fact that is was so expensive makes it even worse. I paid about $300, and that didn't even include a charger, a wire connecting the phone to the computer and headphones or earbuds and I can't use most earbuds.

The flaws are endless, including: the menu functions are awkward and time-consuming; instead of being returned to the immediately proceeding menu you are returned to a main menu. The shutter sounds can't be muted, so if I use them in a class I disturb people. The menus are not logical and the commands are not intuitive. The camera and video camera are substandard.

This the third or fourth phone I've owned, by far the most expensive and it is far and away the hardest to operate.

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hughray
US
Mar 19, 2011 2:44 am EDT
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Direct to boostmobile customer service after" do you want to proceed anyway" press:24221. Let page know it works. This removes the frustration they get with the phone tree, which softens us up for customer service. Just spent from 3-1-11 to 3-17-11 trying to get phone fixed. Finally, i was told it did work, because I said it worked. The little globe was on the screen.

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ijdp
US
Jul 28, 2010 1:31 pm EDT

yaa i just bought one last night for 20.00 cracked screen!.though but i got it activated and it wont let me recieve messages idkk..y!..and fix?

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10:52 pm EDT
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Boost Mobile customer service and quality

Type: complaint
To: boost mobile
Topic: service quality
Subject: quality and service is awful, boost is horrible, and I think boost knows it
Message: I went into the boost mobile store in winder, ga. June 22, 2009. I purchased a motorola i335 cell phone and prepaid 50. 00 for the unlimited talk, text and web. I thought it would be a great deal. I had already checked to make sure I was in the coverage area, according to the map online, I was in good coverage area. I used my phone outside and around town for about 4 hrs, made a few calls, of which one call was breaking up when I was outside of wal - mart, and I had one dropped call.
But the real problem started when I couldn't use my phone inside. I then called customer care with boost to trouble shoot, at which time the call was breaking up and I went outside and around my yard, I then discovered that I couldn't make calls inside or even around my home. I had to go down the street. Boost customer care was saying all the time we can't hear you, you are breaking up. . . Can you go somewhere and get a better signal? No! Then I went back to my local winder boost mobile, (Not radio shack) where the owner, did a factory reset. . . Still same problem. I went back yet again for the 3rd time at which time I traded my phone for another i335, still same thing. I go back again and find out that I need to upgrade my phone and pay another 30. 00 to do this. Still same thing, I call customer care again to trouble shoot the new phone. It doesn't work. I go back to the store for the 5th time and find out that I can only get back my money for the phone, not the money for the first month service. The owner explains to me that I bought the sim card and it is mine. . . "sell it on ebay or something, it is yours, you bought it. " it is my ported number, sell it on ebay! I'm furious at this point. I then call boost mobile customer service, at which time I am informed that it is only according to the individual store policy, if I get a refund. They can not help me.
While I was in the store another individual came in the store and couldn't get service either.

Boost you need to efund my 50. 00 immediately.

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richard watson
Boston, US
Apr 19, 2009 11:52 am EDT

Where is my game of spades or the money back on my phone

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11:42 am EDT
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Boost Mobile fraud and identity theft

I found out that somebody open a boost mobile account under my name without my consent and also paid the montly payments with my checking accouts. I called boost mobile customer services line. And told them that cell phone that is under my name I didn't opened that account. I told them that is fraud account and I want it close and that I want my money back into my account. The representative said that she can't close that account due to I don't know the account password. How I going to know that I account password if somebody stole my identity and I even didn't that account was under my name. The representative didn't close the account and somebody still using the cell phone. Both are criminals the person who got the phone and boost mobile known that account isn't mine aren't helping. Criminals. I hope that nobody trust on them using good people Identities to get services under our names. Don't deal with this company

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AquaBubble
US
Dec 15, 2010 10:57 am EST

To thetawhat..

How exactly does what you say have any merit when he clearly said it was paid with HIS money? cause then OBVIOUSLY it was his name.

I swear, how intelegent are you people required to be to get hired in that company in the first place? Lack of common sense must be a preferred trait.

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stevewl1164
Clayton, US
Jun 03, 2010 6:16 pm EDT

The same thing happened to me this weekend. I had JUST hung up from customer no-service and tried to call tehm right back...and "account could not be verified" message came on..I couldn't even call customer service! They said my password did not match when I called customer no service from another phone five minutes later. They said with no password they did not have access to the account and unless I made one up that matched I was simply going to have to open a new account..buy a new phone..even though mine was in my hand...and buy a new month of service. I had two weeks left on what I had paid for. I think someone at Boost was opening a new account for someone as my DEC number pulled up my name and account, but not my phone number...which was new as was the password. They are currently "investigating", but after 18 hours, a lost day of work they refuse to compensate me! They say..."we got your phone working and your number back..that is all we need to do."

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Thetawhat
Abilene, US
Jul 21, 2009 5:54 am EDT

First of all, I work for the boost corporation and your name has nothing to do with it nor does your address. There is no identity theft involved with this. Boost Mobile is a PRE-PAID cell phone company. We DO NOT take credit checks therfore we DO NOT take your social. I had a guy the other day have his name as Denzel Washington on his account. Did it ever occur to you that maybe there is more than one person in this country that has the same name as you do? Think about that.

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Boost Mobile unauthorized duplicate charges

Local retail establishments in waco, tx, did not carry the particular phone I wanted, the i776w (Purple) so I went online to order. My billing address on my credit card is a po box, and when I entered it while attempting to purchase, the site came back and advised me they couldn't complete my order, that the address supplied had to be a physical address. I then entered my physical address and I got a bootsmobile prompt that state it didn't match my credit card?!?!?! (For the record, I order online frequently and any reputable site always gives the opportunity to enter a billing address and a delivery address-especially when ordering gifts, flowers, etc. ) during this process, I went through the process of entering all of my personal information, to include my credit card number. Remember, i'd gotten a prompt on the boostmobile site that stated "your order cannot be completed".

I was advised by boostmobile.com that I could not order online, so I phoned their sales dept. Firstly, I got the impression this is (1) not a reputable company, and, (2) has some mexican origin-as in mexico.

I explained what had transpired online, and after burning 50 min. Of cell phone time attempted to purchase their product on the phone with one of their reps, the individual comes back and advises me "the system won't take it". I asked the rep to please check with a supervisor that there has to be a way to make a purchase by phone. The supervisor, after attempting to do what i'd already explained I had done, and the previous boostmobile rep had done, advises me "the system won't take it, we're not set up to take it that way". Well, that doesn't make sense.

I'd just paid my personal monthly bills that morning online, through my bank account, and went into my online banking late that same night to see which ones had cleared. Imagine my horror when I discovered 4 charges from boostmobile for $108.24. As a result, it had a domino affect and all the bills i'd paid online that morning, were bouncing, and the ins od fees were piling up. My personal checking account was a great big old mess. At once, began the nightmare of calling the customer care, customer service, etc. , every number I could locate online for boostmobile, and they were either not working nos. , etc. The supervisor I had spoken to actually gave me a no. That was not even in service. Another no. I located online, I was on hold 15 min. , then an automated announcement stated I was call 40+ in que, do the math. I'd been on hold forever... Literally, hours.

Contacted my bank first thing the next morning and I learned that the bank has to follow mastercard rules and regulations. Which state in part, that company, meaning boostmobile, that submitted the charges, must fax or otherwise call the bank to withdraw those charges. I could dispute the charges of course, but that process takes 7-14 days. Meanwhile, every ck, debit card purchase, etc. , would be returned and ins od charges incurred.

I tried for several hours to locate someone within boostmobile, by email, phone, etc. , to contact to assist me in withdrawing their unauthorized charges to no avail.

Yep, I did give them my credit card number online when attempting to purchase a phone, but they refused to take it due to the billing and shipping addresses being different and told me online that my purchase could not and would not be completed.

Stay away from this cell phone carrier. They appear to put their manpower into sales, but once you're "sold" - there is no customer service available. You're stuck, and then if and when you decide you don't want the service, they have your credit card ino - how are you going to contact them to stop the service and the deductions?

Buyer beware. Save yourself the misery and heartache, trust me... Whatever agency handles cell phone carriers needs to get down on bootsmobile and their practices in a really bad way, and in a really big hurry.

And if by chance you do use this carrier, you best be very vigilant, because I promise you, sooner or later, you will have serious issues with them.

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TATI2
Millburn, US
Jul 31, 2013 10:07 pm EDT

The worst company to have if you run into a problem! Any savings will go with the aggravations of getting someone to help you.
It is easier to hit the lotto than to get someone to answer the phone everything is recorded.
Now with verizon and att offering pay as you go phones, there is no reason to go with boost!

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luis ososrio
Santa Ana, US
Apr 02, 2011 1:14 am EDT
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the screan is always white

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hughray
US
Mar 19, 2011 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Boostmobile is like buying a phone from the trunk of a car, all smilyface during the sell with heavies waiting in the wings when you complain( customer service run around, no corporate number, anywhere, lies, lies and i'm so sorry for your problems) but no solutions. Where is the law that makes after sale contact with the conman, a requirement.

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1:21 pm EDT
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Boost Mobile crooks

Please include the following line in all replies. Tracking number: NT20070102_[protected] Hey Robert! Since Boost Mobile is a pre-paid pay as you go service, there is no need for you to cancel your account. You can keep using the account until you have used up your balance and then let the account Expire. It will automatically cancel 60 days later. OR You can stop using the phone and the account will expire the 90 days after the last Re-Boost, then it will automatically Cancel 60 days later. Either way, we will not be able to refund the balance on the account or transfer the money to someone else's account. Thanks! Boost Mobile Customer Care -----Original Message----- From: "Robert Page Haverty" Sent: Jan 2, 2007 10:35:45 PM PST To: Hello - your customer care represenitive did not help. They said they are keeping the money unless I buy another BOOST Phone. I would have bought a boost phone but none where available in Key West, Florida, nearest would be 139 miles away. That is beside the point - you owe me $13 - the amount that you where holding for me to use with your phone. I did not use your service and I want my money back. I sent the money in good faith to be used as phone charges Boost keeping the money is just plain stealing. You did not earn that money for services and I want it back now. I will be writing BETTER BUSINESS, Chamber, and Complaints. COM. You 24 hours to respond before I start writing...Lets not be crooks and do the right thing and send me my money.

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Boost Mobile overbilling

I called boost cust. Service about serious mistaken overbilling everyday for the dollar a day chat plan. The chat plan login software on the i425 phone is designed to perfectly subscribe (To pay boost) , but very difficult to unsubscribe (Limitations on the software on purpose) so boost charges 3 dollars to unsubscribe. I got to unsubscribe on my computer for free, with email confirmation. This worked a few times but boost kept billing extra certain days on random w
Hen I did not subscribe, I called them a few times about these and other billing issues, for which they where not willing to pay. Sunday they finally paid me 3 dollars they overbilled, but for some reason when I signed on the chat plan it did not go through and without indication the account was wiped out. (Because of a local called that they charged more than 12 dollars-the phone was not on the plan). Some cut. Service people have said I should get my money back because this was a mistake on signing on the chat paln on the phone. Still believe communication issues can be improved with this company and its tendency to overbill. Have considered stop using boost as provider.

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Boost Mobile Terrible service

I recently purchased a highly anticipated Boost Mobile I9 and here are the results of an email I sent them...(keep in mind that this is after 5 days of trying to get reliable service with them)

"I'm throwing in the towel with you guys. I'm not going to call customer care and sit on hold anymore. I am switching back to my old service tomorrow and I need to know how I can go about getting a refund on my phone and service. This has been a miserable experience, but I am willing to take a refund and call it a wash...please send me a RA number and address where to send the phone and advise me on how long it will be before my credit card is refunded. Just in case you want to know...here are the issues I had: 1) Texts come through between 5-15 minutes after they are sent (I had everyone who text me yesterday include the time they sent it in the text) if they even come through. 2) I called my my voice mail yesterday and it connected to to Goodwill Baptist Church...huh? 3) When I attempt to make a call it rings once then is silent...but apparently stills rings on the other persons end... 4) Tonight I tried to call somebody and it rang once then went to fast busy then a mexican recording answered...then the person I was trying to call called me back and said that they got a call from me but all they could hear was a mexican talking... 5) People try to call me and they get a message that says that please hold we are trying to locate the person...then it says that I cannot be located...hummm...I'm...I sitting in my damn house with a full bar of service... 6) I currently have 5 text messages sitting in my In box and when I try to retrieve them it just gives me a server error. 7) This phone is my home phone too...and I cannot afford for it to suck... Thanks..."

Here is there reply

"Hello,

Thank you for notifying us of your concerns. Please accept our sincere apology for any inconvenience you’ve experienced. We regret that your experience with Boost Mobile didn’t meet your expectations, and that we didn’t achieve our goal of complete customer satisfaction. Please know that we are committed to providing a quality customer experience for each of our customers. We appreciate your feedback, and are passing your comments on to the appropriate team. However you are unable to return your phone for a refund..

Again, thank you for providing your feedback, as it helps us identify opportunities and make improvements.

Boost Mobile Customer Care"

Wow...no refund after only 5 days for a totally misrepresented product...can you say wow?

I hope you heed my advice and stay away from Boosy Mobile and pay a few extra dollars and get a reliable carrier...trust me when I say your sanity is worth it...

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sinverguenza
Calexico, US
Apr 08, 2012 9:35 am EDT
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Hi there, i have boost mobile service.And really, compare to my personal carrier, they don't stand a chance.i will suggest instead of calling every month to complaint, let's all but nex tel units from mexico.Let's see if that solve the problem.Cause that's the answer i get every time i call boost mobile."You live too close to the border, and the signals of antennas interfere with each other"my question is:I live in america, who cares what happen with mexican antennas, i am not paying for them, i am paying for my american service.tried time and time and again, looks like they can not solve their problems.I just hope the someone out there could read this and take some actions.

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hughray
US
Mar 19, 2011 3:48 am EDT
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Boost mobiles business plan seems to be "sell no refund phones and service." Once you have it and they have your money, so what if it don't work it's your phone and your problem. Sorry we don't do refunds. Almost like buying from the trunk of a car. When the car leaves, you are alone and the phone doesn't work, but every now and then someone gets a good phone. This person recommends the trunk. Familiar?

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CpYouInc
Pompano Beach, US
Sep 18, 2009 2:32 pm EDT

Boost is not worth the $. My girlfriend purchased a Boost phone about 3 months ago and it has been nothing but problems since. She gets a full signal wherever she goes. (We live in metro South Florida; very flat here and no signal interference) The problem is that sometimes when I call her, I get that msg that says: "Please hold while the subscriber you are trying to reach is located." Then it goes dead. Also, she very rarely receives VM messages left for her. Also, the texting service is the worst I have ever seen with any carrier. (I'm with AT&T Wireless, no complaints on my end) Example: She texed me a message late yesterday afternoon and I just received it at 7:30 am this morning. Wow! Furthermore, most of the time her incomming texts never reach her.

Another gripe we both have with the service is the actual voice/calling portion of the plan. Her signal breaks-up so severly most of the time that I cannot understand what she is saying. Pathetic! Why bother with this service when you could have two cans and a string that would deliver a more reliable connection. She has called and complained many times, but to no avail. Oh well, just chalk it up to inferior technical services. And that suprises me since you think that Sprint (Boosts parent company) has a solid network and is technologically savy. In this circumstance, you do certainly get what you pay for.

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Phoenix Bird
Tucson, US
May 19, 2009 1:44 am EDT

I experienced a horrible customer service ordeal with boost mobile, I requested a supervisor and the idiot kept placing the phone down and kept getting back on, trying to insult my intelligence.
I changed my service and never used them again.
They scanned my credit card 3 times and blamed it on my bank. They need to learn proper technical support, customer service, and in other words learn their job.

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Gustavia Lee
Missouri City, US
Apr 27, 2009 3:35 pm EDT

Here is my complaint with Boost Mobile sent on today, April 27, 2009...so i feel your pain.

I am very angry and frustrated. I left one service to come to this one and this one is 10x's worse than the other service I was with. I purchased my phone and service on April 17th at a Radio Shack. I have barely been able to use my phone since...I recieve error messages, i cant get to a text message, can barely make a call, when i try and listen to a vm that is left for me (which the phone never rang) it says the number i have dialed is incorrect - same thing it says when i try and make a call to others. when others try and reach me? they can barely get through to me, they receive dead air when they call me, or it tells them that they have reached a number in error, the list goes on and on and on. I use this phone as a house phone and my cell. I have called and spoke with someone everyday about this problem, at the beggining they almost had me sending my phoneback to Motorola and its not MOtorola's fault. Its a Boost problem! Last Wed after holding for 45 min, a supervisor finally transferred me to someone named Candace in technical support area...she tells me that they JUST realised this was a major problem with the network and it should be back up and running ok by FRiday. Friday came around...that never happened, the network service was worse! - Friday i called Boost again, this time one of your reps seemed very frustrated due to all the problem calls, and i dont blame her, i wouldnt want to work in place that was lying to their customers either. SHe explained to me that this problem did NOT just start, its actually been going on for a month or over. she stated that she was concerned that due to the popularity of the unlimited service, the network is not able to handle all of this. I was shocked that you all would still take peoples money for this service KNOWING you are having problems. I think that left my mouth hanging more than anything. TOday is now, April 27th and i am still unable to hold a conversation past 10 min before it goes dead, receieve or send text, receive phone calls, etc. I pulled up the consumer affairs report and saw a list of the same complaints. I see you are not with the BBB.

THis may be a shot in the dark, but i have to ask this questions before i persue further action...but i would like a refund due to me not being able to use my phone. THis almost seems like a scam. If i have to send a message to every news company out here (Houston) I will. I am so angry. so very angry. ANd to think that Boost was blaming the problem on Motorola over and over again.

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alexandrina timmons
Washington, US
Mar 22, 2009 2:02 pm EDT

i recently bought a boost mobile phone for my daughter and myself and after working for only 15 days these phones completely won't recieve service and the chargers wont even work with the phone. I am very pissed off that i was misinformed about these phones and i for one wll not stand for being ripped off for my hard earned money.

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subie2007
Corona, US
Mar 14, 2009 9:26 pm EDT

I got an i9 too - and love it - the store i bought it from told me that there were issues with texting - and there were - same as you i didnt get texts on time or at all - but it's seems to be working now.. I knew what to expect network wise have had boost forever - but have had a verizon fone from work too and really for the most part it isnt like the verizon has that much better service.. only better in a few areas..
My boost i9 rocks.. I love it..

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About Boost Mobile

Screenshot Boost Mobile
Boost Mobile is a popular wireless service provider that offers affordable and reliable prepaid plans to customers across the United States. With a focus on providing high-quality service at an affordable price, Boost Mobile has become a go-to choice for customers who want to stay connected without breaking the bank.

One of the key advantages of Boost Mobile is its extensive network coverage. The company operates on the Sprint network, which provides reliable coverage across the country. This means that customers can enjoy fast data speeds and clear call quality no matter where they are located.

In addition to its network coverage, Boost Mobile offers a wide range of prepaid plans to suit different needs and budgets. From basic plans with limited data to unlimited plans with high-speed data, customers can choose the plan that best fits their usage habits. Boost Mobile also offers family plans, which allow multiple lines to share data and minutes at a discounted rate.

Another advantage of Boost Mobile is its commitment to customer service. The company offers a range of support options, including online chat, phone support, and in-store assistance. Customers can also manage their accounts online, making it easy to check their balance, add funds, and change their plan as needed.

Overall, Boost Mobile is a reliable and affordable wireless service provider that offers a range of prepaid plans to suit different needs and budgets. With extensive network coverage, flexible plans, and excellent customer service, Boost Mobile is a great choice for anyone looking for a high-quality wireless service without the high price tag.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Boost Mobile in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Boost Mobile.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

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Overview of Boost Mobile complaint handling

Boost Mobile reviews first appeared on Complaints Board on Oct 10, 2006. The latest review Wrong phone upgrade sent to me. was posted on Oct 17, 2024. The latest complaint boost mobile dealer anthony yancy was resolved on Jun 01, 2017. Boost Mobile has an average consumer rating of 1 stars from 465 reviews. Boost Mobile has resolved 43 complaints.
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  1. Boost Mobile Contacts

  2. Boost Mobile phone numbers
    +1 (866) 402-7366
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    +1 (855) 223-2491
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  3. Boost Mobile emails
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    2018 Broadway, Fort Wayne, Indiana, 46802, United States
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