Bosch
Reviews and Complaints

Microwave start running but do not let you put any time or does not stop with out opening the door, or does not heat up any thing. It run long time before it stop by it self, and only than you can worm up any thing. and same problem every single time. so we call Bosch Authorised Repair Co. Accurate Appiliance in Mooresville .NC. First time they came and replace some part and Charge $259.20. 4/9/16 and after that they came Seven more time and change more parts but they could not repair the Microwave. They recommend to call Bosch but they refused to do anything because I am not the first owner. Microwave is no more than three years old.
My main complain is Even Bosch can not repair there on Product, then what should i do.
Last time repair guy came on 8/6/16
I do have all the invoices with me, if you need.
My phone# [protected]

The EV product range are indeed a class above the rest, and their constant need to upgrade models and meet the ever changing demographics of the industry.And i believe that Soundline has not wavered in their pursuit of service excellence.But having said that, Robert Bosch the holdings company has taken little heed of the constraints faced by small to medium industry players. The after sales support for products that have already passed their warranty is shocking, least to say a rippoff.Im now a fearful consumer of products that go by these names, as there is a climate of fear created by their " we do it our way" approach.Their marketing strategy seems to dictate, after warranty dump your stuff and buy our new range. Cos we do not provide technical sales support for after warranty products.But then again, if you insist on repair or replacement parts, we are willing to oblige, provided u pay an arm and a leg for it.Im honestly very disappointed with their after sales approach.Just my 2sen on my personal experience.Notwithstanding ive spent thousands of rinngit on Dynacord and EV dound systems.Maybe i hv not reached that 1 million mark for them to even consider my greviance.

i bought a drill on december 2015 from a screwfix store in derry city northern ireland. the type is GSB 18 V-LI 3601 H67 100. it packed up around november 2016. the batteries don, t hold a charge and the chuck does not hold drill bits tight. when i called the store for advice they told me it was my problem as i was out of warranty. when i told the manager i would never buy or recommend a bosch tool again he replied, " thats up to you" at which point i was disgusted as i, ve always bought bosch tools and appliances. IN THE PHOTOGRAPHS INCLUDED YOU CAN SEE A DISHWASHER THAT I KEEP IN STORAGE THAT I BOUGHT APPROX 12 YEARS AGO WHEN I LIVED IN NEW YORK. it still works perfectly and at the time of purchase i paid approximately $900.00 for it. i have a lot of other bosch tools aswell and i, ve never had a problem. i was not aware that i could have taken out an extended warranty within 30 days of purchase which would have helped me in this case. i would appreciate a replacement drill as i expected more than 11 months service from this drill or at least a token gesture towards a new drill

This brand new washing machine that we bought on 17th August 2016 is unable to complete a wash cycle most of the time and cannot spin more than about 2 kg of clothes at a time.
We bought the appliance in the UK where my wife is resident and shipped it to our holiday home in Ghana.
Bosch Service partner in Ghana has refused to implement the 2 year warranty and Bosch Home appliances has not replied to 2 emails.
The machine was registered on the Bosch Home appliances UK web site.

We would like Bosch Customer Service to instruct NOVOTEC Ghana, who is the Service Partner in Ghana, to diagnose and repair or change the machine in liaison with Bosch Home appliance UK.

Below are details of the machine:
E-Nr: WAT28420GB/01
FD: 9603
Z-Nr: 01121
TYPE: WCM69 WAT28420GB [protected]

Dear Madam or Sir,

i am writing to you from Azerbaijan about a fridge freezer I bought 10 months ago from the official distributor of Bosch in Azerbaijan (Optimal). The fridge has since its purchase worked with a lot of noise, the noise is engine noise, very much similar to that of a car engine. The noise is unbearable at nights. I have called the Bosch Service in Azerbaijan in, but they keep saying that they cannot do anything.

I would appreciate it if you could dediate attention to this matter.

I have owned this refrigerator since 4/15 and about 3/16 the ice in the tray started melting together to make one big ice sheet. I called an authorized Bosch repair store in Austin, Texas and they sent someone out. The fellow told me that it would take both the ice maker and the water valve, that the timing was off on one of the items. He said it wasn't covered under warranty, since I waited till September to have it repaired. After $477.55 + tax it's repaired. Why couldn't they figure out which item was defective and is this the best they can make their refrigerators?

ABA APPLIANCE SERVICE INC.
2409 Richcreek Dr. Austin, TX 78757
P. [protected]
[protected]@yahoo.com
DATE 9/22/2016 INVOICE 117162
TECHNICIAN CLEO B
DENNIS HAYES
6801 CACTUS CROSSING
AUSTIN, TX 78737
M. [protected]
DENNIS HAYES SERVICE TO
6801 CACTUS CROSSING
AUSTIN, TX 78737
BILL TO
X
Please Sign
SUBTOTAL 477.55
SALES TAX 39.40
TOTAL 516.95
PAYMENTS 516.95
BALANCE 0.00
Thank you for your business!
PAYMENTS
CHECK 2071 09/20/2016 250.00
CHECK 2074 09/22/2016 266.95
EQUIPMENT SERVICED
BOSCH Refrigerator M:B22ct80sns01 S:[protected]
PROBLEM Ice maker not working
REPAIR Needs new ice maker and water valve...
TAXABLE LABOR
CALL CHARGES
TACLB017901E - REGULATED BY TEXAS DEP OF LICENSING & REGULATION | PO BOX 12157 | AUSTIN, TX 78711| [protected] OR [protected]

File#1532202 My name is Geri O'Sullvan
dishwasher model SHP68T55UC/07
On 5/28/16 I purchased the dishwasher, on 8/8/16 I called repair because it was leaking. The tech came to my home and filed his report on 8/10/2016 saying it was not repairable and covered by the manufacturers warranty and should take about a week. Today is 8/30/2016, I have called 4 times, and have been given the run around that it has been in management review and product safety review, and this is after I have called, not one person from Bosch has made any effort to communicate with me via email, or by phone, it has always been communication initiated by me. I run a home catering business and now this is starting to cost me money. I no longer am interested in having the dishwasher replaced, I now want someone to come get it and I want a refund. I have never dealt with a company that has been so unprofessional and disinterested in quality customer service.

Bosch designed for life... I guess so,
That is, if your life is only one week long!

After recently taking a faulty bosch inspection camera to their melbourne service centre, it came back replaced with a brand new one! Wow that's fantastic service! So we thought?

This was short lived, when not even one week passed and we went to use our new bosch inspection camera for the second time,
Only to find it too is faulty with the exact same fault as our original!

And the official words straight from the bosch service centre

"proof of purchase date on original replacement is 24/3/13.
The warranty period for this purchase
Was 2 years, the tool was replaced under goodwill, the warranty period has long expired"

In other words we gave you a new one and don't really care that it only lasted less than a week! That's your problem now!

Well that's one sure way to go from fantastic service to I think if that's how they treat there customers, we sure won't be stocking any of our companies service vehicles with bosch anymore.

I'll keep you all posted on wether this is seriously how bosch are content to treat their customers and in the meantime does anyone know any brands for a decent inspection camera?
As looks like we are in the market for a new one!

I bought a bosch fl washing machine from a local dealer in chennai and the machine carries a warranty of 2 years. It was out of order during march 2016 and I made a complaint immediately. The service mechanic attended the complaint and told me that he has ordered the spares and it will take one week to replace the defective parts. Now it is more than 3 months he is repeating the same story that he has ordered the spares and yet to receive th same. All my complaints in their website also useless as nobody bothers to give a fitting reply. My experience with bosch is very bad and never experienced such worst after sales service. If this continues soon they have to pack from indian soil.

Hi
Purchased bosch wm wax18260in 5.5 classix on 05/11/12.
But in year 2016 the machine started giving problems.
We had called the technician and he charged us rs800/- saying its bosch policy.
And quoted rs9800/- for the control module saying its faulty and needs replacement. I asked why cannot bosch repair it or give some disc ount on the estimated charges. Even amc is not provided by bosch.

I am totally frustrated by the ransoming approach by these bosch technicians. And also not happy with bosch products. Had taken it for life long durability of bosch but I am kicked.

Regards
Swapnils
[protected]@rediffmail.com

I purchased a model shx53t55uc/01, serial #fd930701912 from lowes in 2013.in april of 2016, I called bosch regarding a problem with the unit and was given the name of a local repair service, a to z repair. After 3 weeks, the the unit was not repaired, excuses included being very busy to the wrong parts being ordered. At that point, I notified the tech that I had to find someone else. I contacted a & e repair services (another bosch certified repair sents service). After 2 services calls, the dishwasher is still not repaired and it has been another 2 weeks. Wrong parts were sent according to the tech and the correct part was more expensive ($250.00) plus this does not include labor. Now I am looking at 6 weeks for a repair regarding a wiring hardness that fits inside the door.

I would appreciate your assistance with this problem even if is some type of consideration regarding the cost.

Thanks, robert henrichsen

Microwave purchased in November 2014 stopped working after 10 months. They don't have local technicians and outsource to local providers, in my case Masco Appliances, whose technicians are as rude and careless as they can be. It took me 2 months to have the appliance running again due to a part back order. After 3 months the microwave stopped working again and now it's been a month with no solution yet. Whoever reads this, do yourself a favor and buy an American brand with local support, avoid the headache of non reliable appliances with terrible customer service.

Bosch dishwasher sms - 69-t22el
We purchased this dishwasher on high recommendation and sales offer at harvey norman.
It's usage is not very heavy and used mainly on weekends.
All of a sudden the machine stopped working few days back. After complaining bosch they came after two weeks to attend. After checking they told us
A) the spares are not available in malaysia
B) it will take three weeks to get spares from germany and then only they can repair
C) the parts failed are in power circuit and is costing us now 1/3 rd of the original machine

I am surprised to get such a disastrous quality from a german company for the equipment as well as the service part.

After checking the internet now I am finding many people are in the same boat as far as bosch products are concerned.

I strongly recommend to check for better options and more reliable products

I have a problem with my Siemens dishwasher recently. BSH is a company in Malaysia that provides services mainly for Bosch, and Siemens.
Since my first call for a technician to service my dishwasher on the 8th Dec, I have been making many calls till today and the only response I get from them is "We'll get someone to call you back." however, till today, no one has yet to call me. They even promise a date that they will call or a technician will contact me. Nothing has been done for now. This is a very very poor service and destroying the image of Bosch and Siemens.
I am using Electrolux washing machine and dryer, whenever these two machines have problems, the Electrolux technician will reach within 5 days. Please do something on Bosch & Siemens customer service centre all over the world. This is a big problem in the management!

Best of greetings,

June 2015 I bought all Bosch appliances for my new condo. All my appliances in the US (home and clinic) are your products. I never had a complaint with you for so many long years. The appliances I bought in Amman were from Carfour Amman Mall. All are in good working condition. The first day the oven arrived, my wife used it and it got so hot that it was almost impossible toughing the keys on the panel or the panel. It overheated to the point she had to use hardcovers. Then she used the next day. Same thing happend. We called your distributor who owns Bosch centers in Jabal Alhusain Mr. Mohammad Diab (land line [protected]). To make the story short, he sent his maintenance people. They told us they fixed the problem. Then we called again, and again, and again. Each time they fixed something. They refused to change the oven. At the time it had only been bought less than a week. We asked them to replace it, two weeks ago he (Mr. Diab) sent his people to take the oven to test it. To date, they have not returned it or called us back. I am so disappointed and ask that you please contact your distributor in Amman, Mr. Diab, to fix this problem. I am in the US and will not be able to visit Amman again until this summer. Can you help?

Dr. M. Hamza
[protected]
[protected]@lamar.edu

We signed the contract with the company Bero Boschi and Associates. We wanted to buy time shares from them. And these guys were ready to provide them, but suddenly they told us that the price was changed. It was strange, but we agreed to their new price and they promised to provide them within 3 days. We waited for the courier, ‘coz the rep promised to send them with him, but no one showed up and no shares. No idea what to do now, please help us to solve this problem.

Im writing from İstanbul/ Turkiye! My washing machine had proplem! Bosh service(4446333) came to my house twice! But, evry tecknishen told us different prolem! TWO OF THEM couldnt the prolem of the machine! Now, Ihava no washing mashine! Service didnt want the new tecknıshen to us! İn my opinoun, Teckihens are not sufficient! İT is worse! MY comlaint is not listenned to!

We have buyed the above washing machine in jan 2014 but in that clothes are not washed properly and I am very upset that I have first time buyed this from bosch company, while I am a mechanical engineer I got more faith in it but now I am very sad about that because washing was not good as I am putting front load powders and clothes upto 10nos only. What I have to do now either sold existing one to another or buy new one from other company.
After that complaint
Bosch service person reached us and gave us rs 700 worth powder for washing machine cleaning but still its washing in the same level. What I have do?

I purchased a bosch large capacity front load washing machine model wfm3200uc from pc richards in watchung, nj in 2006. It was very expensive, so I also purchased the extended warranty. The electronic controls failed just after the warranty ran out. As I really liked the washing machine at that time, I spent the nearly $300 to replace the part, as well as a few other items, the door boot seal and the front door latch mechanism. I didn't think much about it at the time, except for the outrageous prices, but, heck, it's german, so what did I expect? Anyway, today, at the start of a holiday weekend, the motor quit. I did some research and found information that said this is a common problem, and that all I needed were carbon brushes. Except this is a brushless model. The bosch website lists the motor (Another $161 plus shipping) as "unavailable". A call to the company (On hold for 12 minutes) says that they are off for the holiday weekend (Supposed to be available until 6pm saturdays), call back tuesday. I tried all over the tri-county area (Union, middlesex, somerset), but no one has a new or reconditioned motor. Pc richards no longer carries bosch. I wonder why?

Bottom line: stay away from bosch products!

It is sad to find a company like Sandown motors have resorted to sending their vehicles to a backyard panel shop without the necessary accredited backing. When buying a vehicle at Mercedes and taking a warranty you may not send your car to a non accredited dealer for repairs without losing your warranty, yet Mercedes in Stellenbosch have their vehicles repaired and sprayed at a non accredited dealer where is the justification in that.

I realise we all try and save money here and there but not at the expense of a client. I trust that you will look into this complaint and use an accredited outlet to do the repairs in the future.