Bournview Recovery Group
Reviews and Complaints

Spoke with a Office Manager by the name of Michael Roberts very disrespectful to me the gave me 3 different amouts as to what I owed. Every one that I spoke to was rude the office Manager kept saying I broke the law even when I trided to explain to him that this was not true, I have never been spoken to like this in my life would like to speak to who is over Michael Roberts

I received a phone call stating that I owed a debt going back to 2012. I talked with a gentleman and unfortunately I gave them my bank card number before looking them up on the internet which is what I normally do. I found some right disturbing complaints. I called back and asked that I be sent information with my signature stating that I owed this amount and that this company gave them my information. I was told that they could not provide me with that information and that I would only get a letter from them. I am working with the bank on this and I can't wait to see what the response will be, if any. But I will be reporting them as well. I just received my letter today, no logo at all. Look like something was created in MS Word to give it a look. Research before you give out your information. I usually do, but this one caught be off guard.

I received a phone call from BRG. A representative named Jamie left a voicemail threatening to call all references in order to locate me. I called them back and they were looking for a family member who I haven't been in communication with for years and who doesn't even have my number. My number is private so how in the hell did they get it. I am a physician and a person of means. BRG made a mistake in harassing the wrong individual. I told her I would be contacting my lawyer. She said she was removing my number and hung up. I called back to speak with a supervisor and Jamie answered again. She hung up immediately so I called again. Asking to speak to a supervisor again she put me on hold then the call disconnected. I called again now I get a recording saying the number I dialed is not in service. I find that to be suspicious. After reading the complaints on here it is clear this is a company of crooks. Action needs to be taken against them immediately.

Back in Sept. 2017 I received a call from BRG I spoke to a lady named Sam she told me I owed money on an account that I'd already paid off twice already. She threatened me with collection, I told her I had a letter that said I had already paid it at the time I couldn't find it so she told me she would take $336.00 and send me a paper saying it was paid in full. which she did the paper was dated 9/13/2017, but I have found the paper which says I have already paid it before, I called then on November 1st asked for Sam they said she no longer worked there, so I talked to a gentlemen who said he had to talk to his boss they said they would send the $336.00 back to my account they asked for the account # of the bill I paid, I gave it to them that's when they said they would return the money, I asked if they needed a copy of that paper saying I had already paid it he said no that I knew the account # that was proof. But now the # is no longer working and I tried email the BRG they sent me the same letter that said I paid it I want my money back I knew it was a scam, I should have listened to my instincts and not paid it again. is there anything I can do?

This lady called me saying I owed $695.00 and I needed to set up payment arrangements with a credit card or a bank card or even a prepaid card. She had my address phone number my birthday and the last four digits of my social I have talked to this lady named Lindsey Williams the phone number was1-[protected] but the first number was different I was threatened and the more questions I asked the more aggressive she came I'm not paying this I don't owe.

They called and said I owed $595.00 for a payday loan That I never took out wanting me to set up payment arrangements very demanding they had all my information this lady's name was Lindsey the phone number was [protected]. They need to leave people alone and quit stealing from innocent families. I called my lawyer.The lady wouldn't give me her last name I tried the number back and of course no one answers. So I went and did some research and found out there is multiple numbers for this company and none work what a coincidence.

On november 22, 2016, i, dorothy hall, received an email from bournview
Recovery group saying: this debt had originated with mack development group on 7.9.2011 and as of 10.15.2011, the balance due on such date was $400.00. (Creditor acct: tf113370; original acct:
[protected]; original creditor: mack development group)

Records provided to us identify the consumer obligated on this account was dorothy hall, whose address is or was 421 roosevelt dr. , grand coulee, wa 99133. The borrower's social security number ends with 2279.

If you have any questions related to the account, please call [protected].

Please note: I have never borrowed any money from money tree on this date...

Message states they are searching for me concerning a debt. They do not state what the debt is. Also they have somehow gotten my daughter in laws phone number and are harassing her as well. I called the number back several times.and pressed 0 to speak to someone but each time the called ended after a few seconds of silence. The number they are calling from is [protected].

They called me repeatedly regarding a payday loan I had supposedly taken out several years ago. They had my USAA account number and name. I don't take out payday loans so then they suggested that my ex husband (would have been husband at the time) probably stole my account information to obtain the money.

However, I keep on top of my accounts and there would have been NSF fees when repayment was attempted and not available. I have recently been having a lot of medical issues and jus t paid them "pennies on the dollar" for what I owed. I'm begiinin to think I was scammed out of the $600+. What do I need to do in order to get these funds back?

This company is very sketchy. I received a call from them about a purported Pay Day Loan (via the Vista Holdings Group) that I supposedly took out years ago. They had my name and last four of social and claimed that I applied for a loan online and took over $2000 - all of which they wanted me to pay back at that moment with a credit card. I knew I never took out such a loan and when I probed further they became aggressive. They were making threats which I am certain were in violation of FDCPA, claiming I defrauded the bank by not paying and threatening me repeatedly. When I told them I wanted copies of this loan's paperwork and that I was going to file a police report, they continued to spew threats and eventually hung up. When I tried to call back I received a "number is disconnected" message so I knew they were using blockers and spoof-dialers. A spoof-dialer is when you can conceal or change the way your number appears on someones caller id.

They buy personal information and then use it to make false claims, assuming the person called with believe what they are saying. It is called the PayDay loan scam with other companies and you can Google that for more info.

Their business address "suite" is actually a UPS post office box in Hamburg, NY. In my case (and I speculate in many others) it is complete fraud. I wanted to post this complaint to make other consumers aware.

I would strongly encourage anyone who gets a call from this group about a bogus collection account to do what I have done so that they have records each time. I spoke to the Hamburg Police [protected], the leasing agent for their address and the UPS store to confirm what I have posted here. I also called the FTC [protected]) and filed a report - something I encourage others to do as well. Lastly, since they have purchased info, I also placed a fraud alert on all credit reports [protected]) and called the New York Attorney Generals office [protected] who informed me that they are "already aware" of this company and investigating them. I filed a complaint with the BBB which was left unresolved since I would not accept their response. It was interesting that the letter they responded with had a letterhead that looked like a child made it with MS Word and it was concluded with an illegible signature and no name.

Again, I would encourage everyone who receives a call from them to call the same offices and make these reports. There have been a lot of people in and around Buffalo who are setting up these types of shops. They buy YOUR personal info from brokers and then trick you into thinking it's a real debt, then hand over your credit card info. Calling the offices above ensures that the people doing this are at minimum looked into and better - arrested.