Bromalite review:
I was charged 69.99 to my card without my consent or knowing about it
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Author of the review
Donna
Nov 10, 20089:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I was charged for Dri Bromalite in the amount of $69.99 for which I did not give consent to. I cannot get in touch with the company as no one answers the phone number my bank provided me with.
Well - me too. However I noticed the charges immediately. I called Fit-Fac and cancelled with no problem. Then I tackled Bromalite. They did answer after 5-10 minutes. I decided to keep the 1st month and asked that they not send any more after that since it was so expensive. She actually said she would give me up to 50% off! But after reading all y'alls comments and said I hadn't really noticed any difference and that I would take the next month's supply and then reevalute. She cooperated. So I am out $75.00 total but I will have had 2 months stuff. I call that a wash. The lesson is to read the fine print.
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Alicia
Lewes, US
7 comments
Alicia
of Lewes, US
Dec 16, 20083:38 pm EST
Hello everyone! My name is Alicia, I’m the customer service supervisor for Bromalite. Our customer service phone number is [protected] and business hours are 7:30am-5:30pm MST. Please feel free to call us with any questions or concerns that you may need assistance with and anyone of our representatives will gladly assist with whatever they can or you can e-mail your cancellation notice to info@verifyyourorder.com
Thank you
Alicia CSS
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kelly hemby
Ocala, US
1 comments
kelly hemby
of Ocala, US
Dec 19, 20084:14 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
charging my account 70.00
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tom
Narragansett, US
1 comments
tom
of Narragansett, US
Dec 26, 20081:33 pm EST
Bromalite Free 14 day trial, is NOT free! THESE RIP OFF ARTISTS BELONG IN JAIL ! After the 14 th day you will be charged $69.95 + $29.95 for another Fit Factory product that you had no idea you signed up for!
BELOW ARE THE TWO TOLL FREE NUMBERS TO CALL AND AN EMAIL ADDRESS for bromalite. FOR THE FIT FACTORY PRODUCT use: cancel@productcustomerservice.com
MAKE SURE YOU REQUEST AN EMAIL RESPONSE AND SEND A CANCELLATION IN WRITING IN ADDITION TO THE PHONE CALL - GET BOTH CANCELLATION NUMBERS. COPY THE BETTER BUSINESS BUREAU ON ALL CORRESPONDENCE!
Terms and Conditions
Bromalite Terms and Agreement.
By clicking on 'Send My Bottle', you expressly agree to the terms and agreement, contained herein. By clicking on "Rush My Order", you also expressly agree and accept the terms and billings unconditionally as a binding contract enforceable by law.
Bromalite, LLC - Product Agreement ("the Agreement")
The following are the terms and conditions of participation in the Bromalite Member Program ("the Program"). "Customer" refers to you. "Site" means a World Wide Website and, depending on the context, refers either to the Bromalite site ("the Bromalite site"), located at the URL Bromalite.com, or to any site that you will link to the Bromalite site and which you will identify in your Program application.
Bromalite, Inc ("Bromalite") reserves the right to amend the Agreement from time to time. It is agreed that any such amendment will apply to customer. By continuing use of Bromalite products, customer agrees to such amendments.
Three day right to rescind
customer shall have three (3) days from the initial billing to call and cancel Bromalite’s service and receive a full refund. Shipping and Handling fees are non-refundable.
Fees and Pricing
Product Fees for customers of Bromalite are assessed monthly. Customer agrees to be billed a monthly fee of $69.95 for Bromalite’s Supplement Bottles. Customer expressly agrees and states as follows:
"I UNDERSTAND I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED."
Trial Period and Billing
By agreeing to the terms of the Agreement, customer automatically receives 14-day trial to the Program. customer has 14 days to try the Program and decide whether to accept the Program full-time. Prior to the expiration of the 14-day trial period, customer may cancel its subscription by calling Bromalite’s toll-free number at [protected] or writing to Bromalite, 16192 Coastal Highway Lewes, DE 19958. Should customer fail to cancel its subscription, its Subscription with Bromalite will become active and customer will be billed $69.95 on the 16th day after its trial begins and every month thereafter. If customer’s payment is not submitted either by credit card or check within 30 days of the due date, customer’s Bromalite Supply will be suspended. If customer wishes to cancel and not be billed, customer must call [protected] or write to Bromalite, 16192 Coastal Highway Lewes, DE 19958. customer also agrees to monthly billing. customer expressly agrees to honor all charges and fees due. I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell by calling [protected].
Dispute Resolution
customer expressly agrees that any disputed fee will not be charged back to its credit card issuer. customer expressly agrees to submit in writing any objection regarding fees to Bromalite. Bromalite, in its sole discretion, shall determine the validity of customer’s objection and notify customer of its decision. Should customer disagree with Bromalite’s decision, the parties agree to mediate the dispute before litigation. customer expressly agrees to indemnify Bromalite for any financial harm or any losses caused by customer’s objections to fees. customer will be held responsible for the reimbursement of those fees and losses.
Credit Card Billing
customer expressly agrees that if it pays by credit card, check or demand debit, it shall abide by the following statement:
"customer hereby authorizes Reg.net on behalf of Bromalite to initiate debit/credit entries to my bank deposit account or credit card as indicated upon sign-up and enrollment. This authority is to remain in full force and effect until (a) Bromalite has received proper notification of its termination in such a manner as to afford Bromalite reasonable opportunity to act on it, and (b) all obligations to Bromalite that have arisen have been paid in full."
customers who join this Program will be deemed customers of Bromalite, and its parent/sister organizations. Accordingly, all associated rules, policies, operating procedures, customer service, and sales will apply to those customers. Bromalite may change its policies and operating procedures at any time. Product prices and availability may vary from time to time. Bromalite will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.
International OrdersInternational customers may experience longer delivery times due to shipping delays beyond the control of the company. The company will do everything possible to deliver product in a timely manner and provide a 100% satisfaction guarantee on all purchases.
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Mademoiselle
Sammamish, US
1 comments
Mademoiselle
of Sammamish, US
Dec 26, 20087:15 pm EST
What a disaster it turned it out to be after I decided to take advantage of the Bromalite Risk Free Trial. The company conducts its business in a fradulent manner and are taking advantage of people.
I wanted to try the product and placed an order on Friday December 19th, but after I went back to their website I saw their terms and conditions, which stated automatic shipments and membership with Fit Factory. I called their toll free number the same day to cancel and was on hold for 66 minutes but did not get to speak with anyone. The next day I called again but held again for another 32 minutes. No one would answer the phone so I decided to send an email to bromalite@verifyyourorder.com and asked to cancel any automatic shipments. A few days later, I did receive an email saying that my account was canceled and I called back on December 26 and finally was able to speak to a live representative who verfied that my account was canceled. I also had to call Fit Factory to cancel seperately. The number for Fit Factory is 866.407.1022. Please note that even if you cancel your Bromalite order, you still need to cancel Fit Factory.
They charged my account on December 22nd for $4.95 shipping and handling and the representative that I spoke with today said they sent me the 14 day free trial, but I will not recieve any further orders.
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got_me_by_surprise
US
1 comments
got_me_by_surprise
of US
Dec 26, 200810:42 pm EST
They sure got me by surprise. I didnt read the fine print until a couple days later and only by chance! I called the 866 # and waited about 5 mins to speak with someone who said my account was cancelled but could only give a name and employee id. So I read on here and sent an email as well and cc: myself as well. Waiting to see if this works, worried that it wont be cancelled after reading some the posts above. As for the fit factory, they gave me a confirmation # and I got through to them at a seperate # listed in less than one minute. Be careful and read the fine print, I sure didnt!
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michelle bowen
GB
1 comments
michelle bowen
of GB
Dec 27, 20089:43 am EST
A few months ago i ordered a free trial of bromalite i did not use it as i found out that im expecting a baby. i have looked at my bank statement recently i am being charged forty eight pounds for a free trial how dare u people take my money out of my account thats thieving i want my money put back into my account or i will take the matter further if need be. i do not need any stress in my condition this matter has disstressed me enough i would like a response a.s.a.p please.
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lillian titone
Shreveport, US
1 comments
lillian titone
of Shreveport, US
Dec 30, 20081:12 pm EST
i ordered a Free sample and before i could start taking them they charged me for two bottles one from this place and one from another i want my 156.98 back
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andrew ALDRICH
North Berwick, US
1 comments
andrew ALDRICH
of North Berwick, US
Dec 31, 20089:43 am EST
I also got my "free" trial, but was charged $69.99 twice and got my seconded shipment. I was also signed up for fit-fac. I called the credit card and stopped payment on all three charges.
The phone number [protected] is no longe in use this morning . Is any one else haveing problems getting thru?
thankyou
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jt1
Palm Harbor, US
1 comments
jt1
of Palm Harbor, US
Dec 31, 200811:03 am EST
RIP OFF RIP OFF LET ME SAY RIP OFF CHARGING YOUR DEBIT OR CREDIT CARD WITH OUT PERMISSION! NOBODY EVER ANSWERED THE PHONE TO HELP OR CANCEL THIS PRODUCT! CAN YOU SAY RIP OFF SCAMMERS! DO NOT DO IT! RIP OFF COMPANY!
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tiger5
Sioux Falls, US
1 comments
tiger5
of Sioux Falls, US
Jan 02, 20099:58 am EST
this company is rediculous--the toll free number is a joke--i have been on hold for 15 minutes and all i get is a crappy recording. i hope they get turned into the FTC or some government agency that can shut this company down or hold them accountable. i think their goal is to get people to give up on holding and just take the charges.
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Carla Ferrell
Chanhassen, US
1 comments
Carla Ferrell
of Chanhassen, US
Jan 02, 20092:00 pm EST
Bromalite offers online appear in a popup. They advertise a bottle of their supplement for only shipping and handling. Buried in the bottom of their offer is the condition that they will charge your credit card for over $80 for the bottle if you don't call them with 15 days of their shipping the product. That is totally unreasonable. They also continue to send more product (this is also buried in the fine print somewhere) and charge your credit card. And they sign you up for something called Fit-Fac. I was able to get them to credit my charge card for both Bromalite charges and the Fit-Fac charge. This business needs to be shut down or monitored immediately as many, many people are falling for this scam. The same thing is going on with a supplement called Acai Berry Supreme.
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barbara laplante
46 wing st, US
1 comments
barbara laplante
of 46 wing st, US
Jan 05, 200910:28 am EST
Do NOT try this supposedly free product. It is totally bogus and they are impossible to reach to cancel your order. Can someone tell me how to get out of this scam?
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LoneWolf
Montclair, US
1 comments
LoneWolf
of Montclair, US
Jan 05, 200911:53 am EST
I happend to stumble upon this site with all the Bromalite complaints only after I ordered and was charge for the "free" sample. I just now called my cedit card compnay and had the card cancelled with a new one issued. Of course I will have to change any authorized auto payments I had set up - but that will be easy compared to the agrevation others are going through trying to get a refund. At least Im only out 4.95. and those pilles are going right in the garbage.
A word of advise - don't even bother calling Bromalite - just cancell your credit card right now
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Shar
Seabrook, US
1 comments
Shar
of Seabrook, US
Jan 06, 200911:09 am EST
I sure wish I'd seen this before ordering Bromalite because they got me too. After receiving a package from them yesterday (which I did not order) I went to check my credit card statement on-line. There were TWO charges for $69.95 and then a $19.95 charge from Fit-Fac. The lady with Fit-Fac was really nice when I called and immediately credited back the $19.95 and I had no problems reaching them at the phone number listed on my statement. To reach the Bromalite folks you need to call [protected]. That 866 number listed is a continuous busy signal. The email address is bromalite@verifyyourorder.com and their corporate office address is:
Once I finally reached a live person at the 800 number listed above they were only able to credit me one of the $69.95 charges which was for the package I received yesterday. I was told to write to the corporate office about the first $69.95 charge.
Good luck folks! This is a terrible way to conduct business and a very big lesson learned by me. There is no such thing as a $4.95 risk free trial.
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mzj
Charlotte, US
1 comments
mzj
of Charlotte, US
Jan 06, 20093:19 pm EST
I also ordered the Bromalite and the Acai Berry. The night I placed the order, I went back to the site, read the fine print and call the # to cancel the same night. The rep told me that he could not cancel the order until it ws shipped and recvd. I told him that I just placed the order 5 mins ago, "DON'T SHIP IT', I DON'T WANT IT! First of all you don't get to try it for 14 days. If you read the print, the 14 day trial period begins the day you place the order. So you're not geting to try it for 14 day, it takes 5-7 days to get it in the mail. OK so you get to try it out for 7 days MAYBE! I tell this to the rep and he offers to discount the price down to $34.95 per bottle and extend the trial period an additional 14 days if I don't cancel. I ask this guy how can I be sure that the price will be discounted and the trial period extended. He says I'll give you my name and id#. I said OK, "what's your name", get this...STEVE SMITH, STEVE SMITH, the guy could barely SPEAK ENGLISH, I knew then it was some [censored]. It's true we should be more careful and read the fine print, but, if they were on the UP & UP it wouldn't be in the FINE PRINT it would be in bold print in the ad where you couldn't miss it. I think they should all go to jail for 5 years and be put on a "RED MEAT & CHEESE ONLY" diet and give them their own product SO WE CAN SEE IF IT REALLY WORKS!
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Remington3099
Hemlock, US
1 comments
Remington3099
of Hemlock, US
Jan 07, 200911:06 am EST
I was charged $69.95 from Bromalite. It was withdrawn from checking account. Tried calling various times, and left messages three times. Called and spoke to someone yesterday, and they had cancelled the account. This morning another charge for $69.95.
They are a scam. They also charge $29.95 for an online fitness program that I did not authorize. This was cancelled in time, I think.
So in other words, to try their 'free' product, you get billed $100/month.
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Christina Wade
La Quinta, US
1 comments
Christina Wade
of La Quinta, US
Jan 07, 200912:44 pm EST
I ordered this product on a trial basis and agreed to pay shipping only. I did not sign up for a membership, nor does their web sigh state that. They charged me $69 with out my permission. When I looked up complaints I saw that many others were scamed out of their money as well. When I tried to cancel on theuir web sight, it will not allow me. They do not answer their phone.
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JaneDoe
Smyrna, US
2 comments
JaneDoe
of Smyrna, US
Jan 07, 20091:30 pm EST
Well, what I did (since I'm overly suspicious of possible scams, and THIS one really raised red flags) is to use a PREPAID Visa card. Not only that, but the card only had $5.00 on it to begin with! I'd like to SEE them deduct MORE out of it for future shipments! :)
But they (and ALL other companies) should be REQUIRED to put the negative things up FRONT! Such as the "15 Day" period in that one must call to cancel! Thats absolutely INSANE!
Also, trial periods should be changed by LAW in that they be switched around to say "if you DONT want future shipments, do NOTHING. As they will NOT be sent to you if not requested or customer service contacted! I bet their phones would NEVER ring if THAT happenned! After all, I thought business was about quality Customer Service and making consumers happy! Obviously not with THESE scams going on!
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Moderator1876
Beverly Hills, US
20 comments
Moderator1876
of Beverly Hills, US
Jan 08, 200912:42 am EST
Ya you up above JANE DOE your the real crook, buying stuff with the intention of not paying, I bet you do this with Blockbuster too and get 3 months of free movies and then steal them. Man read the terms, i did, and I love the product and it actually bulks up my stools and i fell a heck of alot better. I think you may really need it as much as you are constipated.
Love ya
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Moderator1876
Beverly Hills, US
20 comments
Moderator1876
of Beverly Hills, US
Jan 08, 200912:44 am EST
Oh ya, I also remembered that there is a company that is out also that is now working with online companies that block bad consumers, so is experian, they are doing it also. Soon lots of people wont even be able to buy online
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Manager CSM
Lewes, US
7 comments
Manager CSM
of Lewes, US
Jan 09, 200910:54 am EST
Hello, this is the manager of Customer Service for this product. Just letting you all know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com.
Have a great day
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michelle
Salt Lake City, US
23 comments
michelle
of Salt Lake City, US
Jan 09, 20095:45 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Sorry there was a typo. The correct phone number is
[protected]
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annie
Lynchburg, US
1 comments
annie
of Lynchburg, US
Jan 10, 20098:17 am EST
i got charged for $69.99 for Bromalite, i called them and they said i supposed to call them within 14 days but i didn't even know i have to do call, so they charged me $69.99. Thats is sucks. So now no more free trial for me. Well i got charged for $19.95 for FitFactory, i don't even know who are they, i've called my bank but they can't do anything about it coz got charged on debit. i called the number but its not working number. Scammer s everywhere...Everyone be careful, i've learned the hard way.
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shart
Walnut Creek, US
1 comments
shart
of Walnut Creek, US
Jan 12, 20091:44 pm EST
THIS IS SUCH A SCAM... PLEASE DO NOT DO THIS. This company claims all kinds of things with their products, none of which are true. When you order this product they claim it is FREE! no it's not. It takes about 10 days to get the product then you get a whole 5 to try it.. when you call to cancel, you can't. I sent mine back immediately and then tried to call numerous times to confirm my cancelation. You will without a doubt sit on hold for 45 minutes to do this. I was under the impression that this had been canceled and then I saw that there was a charge of $69.00 charge reflecting on my checking account. As I went through the whole account i then saw there was another charge for $29.95 for a company called "Fit Fat.com".. I have never even heard of this company before finding their charges on my account. Well, I wish i could report that was the worse, but then... because I do not keep all my money in one account I did not account for this money to be taken so then I found $150.00 in over draft charges applied. I called both companies and complained that I did cancel Bromalite and knew nothing of Fit Fat and that I wanted all my money refunded, which in return they explained that it would take 10-15 working days to do so. I then asked for my fees to be compensated and they refused. Because I could not get through anyone on the phone it is not documented that I canceled this so now my Wamu banking institution will not refund me that money and neither will the other two companies. So, we went from $4.95 cost for shipping to $254.95 in mistakes from Bromalite, fit fat and now Wamu. Where does this end? PLEASE DON'T DO THIS SCAM.. IT WILL COST YOU BIG TIME IN THE END
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arizonaj
Chandler, US
1 comments
arizonaj
of Chandler, US
Jan 13, 20095:51 pm EST
READ THE FINE PRINT! THIS IS NOT A FREE TRIAL. FIRST YOU HAVE TO PAY FOR SHIPPING. AND! IF YOU DON'T CANCEL WITHIN 14DAYS FROM THE TIME YOU SUBMIT FOR THE FREE TRIAL, YOUR CARD IS CHARGED $69.95. THAT'S NOT IT! YOU ARE NOW SETUP IN THEIR AUTOSHIP PROGRAM MEANING YOU WILL RECEIVE MONTHLY SHIPMENTS THAT WILL BE AUTOMATICALLY BILLED TO YOUR CARD AT, YOU GUESSED IT, $69.95. I SUBMITTED MY ORDER ONLINE, THE CHARGE FOR THE SHIPPING OF $4.95 SHOWED UP AND 14 DAYS LATER MY CARD WAS BILLED $69.95. TWO WEEKS LATER OR 30 DAYS FROM MY INITIAL ORDER, YEP, ANOTHER CHARGE FOR $69.95 SHOWED UP. UNFORTUNATELY I DIDN'T CATCH THIS UNTIL AFTER THE SECOND CHARGE OF $69.95. HOW THEY TRICK YOU IS THAT YOU ASSUME THE 30 DAY SAMPLE MEANS 30 DAY FREE TRIAL. WHERE YOU GET BURNED IS IN THE FINE PRINT. THIS LESSON TO READ THE FINE PRINT COST ME $139.90!
NOW, I CALLED IN AND JUST LIKE THE OTHER COMPLAINTS SAID, YOU GET A CUSTOMER SERVICE REP WHO COMES ON, VERIFIES WHO YOU ARE AND WHY YOU ARE CALLING, AND THEN SAYS, "OUR SYSTEMS ARE DOWN."
TO TOP IT OFF, YOU GET ANOTHER CHARGE ON YOUR CARD FROM FIT-FAC.COM. THIS IS A PARTNER COMPANY PER THE FINE PRINT THAT PER THE FINE PRINT:
I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell.
BELIEVE ME, I'M NOT ENJOYING THE MEMBERSHIP. I WAS FUMIN WHEN I REALIZED THAT THIS CHARGE WAS PART OF BROMALITE.
HATS OFF TO BROMALITE. YOU BURNED ME. I HOPE YOU BURN.
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L K Carr
Irving, US
1 comments
L K Carr
of Irving, US
Jan 16, 200910:04 pm EST
I ordered a "free" trial of Bromalite. I read the agreement. I gave a credit card number to pay for the $4.00 postage fee to mail this free trial to me. I started getting on my credit card bill a charge of $69.95 for a bottle of 60 capsules that is a one month supply. None of my prescription medicine costs this. Today, Jan 16, 2009, I called and cancelled the debit for Bromalite on my credit card. I spoke with Lola who found it difficult to stay awake as she tried to listen to my complaint. I do have a cancellation number. If, indeed, they do cancel this for me, I will write a positive statement about that.
L K Carr, Irving, TX
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Jamie
Orange, US
1 comments
Jamie
of Orange, US
Jan 17, 20095:18 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Why don't these people read the SMALL PRINT! Bromalite clearly explains what it's going to do in the Terms and Conditions! I say that people who put their credit card information online deserve to be ripped off! STOP TRYING TO GET SOMETHING FOR FREE! Cheapskates
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lvbaby
US
1 comments
lvbaby
of US
Jan 19, 200912:05 pm EST
I ordered the 14 day trial and got the product on the 12th day. So I had really one day to "try" it. I have called to cancel on the 14th day, they told me the charges are already going through and have to call back tomorrow to see if they can refund charges. I have to see what happens. The good thing that I did was put the initial charges ($4.95) on a "gift" card that only had $10.00 on it, so they can't really charge me any more. This is a good idea when ever you are ordering something like this on the web.
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JAMIEISALOSER
Beverly Hills, US
1 comments
JAMIEISALOSER
of Beverly Hills, US
Jan 21, 200912:40 pm EST
SHUT UP ABOVE (JAMIE)! This is clearly a scam. It fishes the ignorant and gullible in and rips them off! I've spent my entire morning on the phone trying to cancel these subscriptions for my 59 year old mother so that the charges don't soak up her social security. Even though she didn't read the fine print, there should be no excuse to pay over 15x what she expected to pay! No excuse. She was buying health products, not porn or something ellicit. Thank God for this site and the humiliated people uniting under a common cause. SCAM SCAM SCAM. Disregard the customer rep posting on this website, as a matter of fact, DISREGARD ANYTHING BROMALITE...
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William
Alvin, US
1 comments
William
of Alvin, US
Jan 21, 20095:10 pm EST
I agree, they will continue to charge your account, even WHEN you call them within the trial period! They told me the charges would be reversved! They are a fraud!
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Billie
Saint Peters, US
1 comments
Billie
of Saint Peters, US
Jan 22, 200910:17 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
I agree Bromalite is a scam, I ordered the colon cleanse and then after my credit card went through found out that they had charged me an extra $34.95. Which everytime I clicked no Thanks it changed it to wanting the product. I checked my account found out that Bromalite charged $34.95 and $4.95 to my credit card. So went into the website to get the phone number to Bromalite and called the company immediately, and again like others I was on the phone trying to get through to this company for over 3 hours. I finally got through and was told that my order was cancelled, also found out that they connected me to Fit Factory had that cancelled, I have confirmation numbers for all the products, I was assured that my account would not be billed. Four days later the payment went through my account and the company was calling for shipping instructions, I informed them that I had cancelled my order not to ship the product. I received two calls like this I ordered the product on Jan 6th cancelled it with in three hours and on Jan 10th I am receiving calls to ship the product. On Monday Jan 19th I called the company for a credit back to my account which I did not know you had to ask for your money back I automatically assumed they would credit my account after I cancelled the product. They informed me that they would credit me back $34.95 but not the $4.95 due to shipping charges. I argued with them that I had not received this product, they stated it was delivered to my house on Jan 15th no note from the post office of any kind to pick anything up. So now they will not credit my $4.95 which is no big deal. So today Jan 22 I called the company back to find out where my credit is and was told it will take 7 to 14 business days before I see it in my account. I am livid over the way this company handles business it is a total scam and I am going to contact the Better Business Bureau and The Attorney General on this company.
Luckily when I ordered this product I found this website while I was looking for the phone number to Bromalite to get the $34.95 reversed and I cancelled my credit card on Jan 19th so this company could not do to me what it has done to other people. I am not out that much money but now it is the point that I have spent so much time on this that I want something done about this. I have many hours on the phone and stress caused from this company, my credit card account is all messed up due to these people. Hopefully someone will be able to shut this company down so it don't happen to other people.
I was also told by one of the customer service people at this company that the people on this website did not cancel their order in time and that is why they were being charge, I cancelled my order and I am still being charged or trying to get my money back.
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lisa adams
hell city, US
1 comments
lisa adams
of hell city, US
Jan 22, 20096:57 pm EST
Ok look you big dumb oafs, why didn't you read the terms & conditions before you signed up. For 1 who in HELL gives their credit card information out without reading first. Thats just like you signing a contract without reading it DUHHHHH! So again I ask who tricked you? YOU DID! & another thing when ever you have to give your credit card number just to receive the product, then common sense would tell you that IT'S NOT FREE. Like that saying go's "NOTHING IN LIFE IS FREE"
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starsweptsky
US
1 comments
starsweptsky
of US
Jan 22, 20099:40 pm EST
I am usually pretty consumer savvy but not this time, not only did I miss the fine print but I fell hook line and sinker for this scam. I was in shock when I saw the $69.95 charge! I had only authorized the $4.95 shipping.
I was livid to say the least! I did not authorize enrollment into the FitFactory nor did I want to continue in the Bromalite program!
I called the FitFactory, spoke to one of their Customer Care Reps got disenrolled from their program only after threatening to report them to my state's Attorney General's Office as well as the Federal Trade Commission.
I called Bromalite was kept on hold for 10 minutes while their CCR had to figure out how to disenroll me from their program again after I threatened to report them to the state's Attorney General's Office and reporting them to the Federal Trade Commission.
The rep kept trying to tell me the terms and conditions were in the fine print and it was not a scam. I told her about this website along with all the complaints and I was sure the A.G.'s office would be very interested in their little scam. I was put on hold and with in minutes I had her name and two cancellation numbers. Now we shall see if I am refunded the money in 10-12 business days.
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Alan Hendrix
Walkertown, US
1 comments
Alan Hendrix
of Walkertown, US
Jan 24, 20094:04 pm EST
I too, was just screwed by Bromalite. This is a huge scam ! Everyone, please contact the Better Business Bureau or the Attourny General. I can't believe a company would go this low ! We should all get together and form a class action lawsuit against these SOB's. That would teach them and other companies a damn lesson. Also email Oprah. She needs to anounce this on air and apologize.
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Not so smart after all
Wall Township, US
1 comments
Not so smart after all
of Wall Township, US
Jan 24, 20094:10 pm EST
Thanks for this site and the comments. Just got my credit card statement and saw this charge for 69.95 which I surely didn't expect. I called the [protected] number and it was answered immediately. I was asked if I read the fine print (which obviously I hadn't) but was offered a credit without any hassle at all. I was given a confirmation # as well. I'll watch my statements online to verify that I do get it.
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Matt
Orange, US
12 comments
Matt
of Orange, US
Jan 24, 20099:59 pm EST
I feel so sorry for you people who are complaining that Bromalite is ripping you off. For one, YOU all are the ones who put your credit card information on the internet without reading the TERMS and CONDITIONS. You people do not deserve refunds! Luckily for you...customer service is excellent at Bromalite! They will refund your money even though they SHOULDN'T! I love how you guys think you'll have a lawsuit! You agreed to the terms and conditions by checking the box! They're clearly listed twice!
Bromalite is as big of a scam as Mortgage Companies and Car Loans! Every company is out to make money and take advantage of people who want to live beyond their means and have their hand out for something "free". NOTHING IN LIFE IS FREE!
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aeliz
US
2 comments
aeliz
of US
Jan 27, 20097:46 am EST
I, for one, was never asked to check a box to agree to terms and conditions. This company is a HUGE scam. When I called to cancel, the sales rep tried to sign me up for two more monthly programs and refused to cancel my original order until it was shipped. Well, it has been a week and it is still not here. And, it needs to be cancelled and returned within 14 days. A 14 day free trial should be FREE. How are you supposed to evaluate it for 14 days and still be able to get out of the agreement if you have to have it shipped to you and back to them within 14 days?!? They are in partnership with ACAI, which also gives you 14 days to "try" their product. Nowhere on their site was I able to check a box stating that I had read terms and conditons. Granted, it is my fault for not scrolling way down to the bottom to see "terms and conditons" and my fault for not reading them. If I had, I NEVER WOULD HAVE ORDERED THEIR SO-CALLED FREE TRIAL.
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Valentine
US
1 comments
Valentine
of US
Jan 28, 20097:14 am EST
Bromalite Charged my credit card $69.95 twice unauthorized it should be $4.95 for trial only.
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Texas Gal
Abilene, US
2 comments
Texas Gal
of Abilene, US
Jan 29, 20097:09 am EST
Hi, I too ordered the product but i used my Print Screen button and saved the online info to my pc and in the fine small print it stated: that the 4.95 is for shipping and after 14 day free trial if we didnt call to cancel and send back unused pills then they would charge 69.95 for the 30 day supply bottle. If we did nothing then they would 30 days later mail us another bottle and charge us 69.95 again (Autoship) also the fine print states that we are signed up for Fit Factory website and after 21 days they would be charging our card 29.95 monthly for their services. So here are the numbers to call and cancel your acounts to stop the autoships and the website. Bromalite: [protected] and Fit Factory [protected]
Well - me too. However I noticed the charges immediately. I called Fit-Fac and cancelled with no problem. Then I tackled Bromalite. They did answer after 5-10 minutes. I decided to keep the 1st month and asked that they not send any more after that since it was so expensive. She actually said she would give me up to 50% off! But after reading all y'alls comments and said I hadn't really noticed any difference and that I would take the next month's supply and then reevalute. She cooperated. So I am out $75.00 total but I will have had 2 months stuff. I call that a wash. The lesson is to read the fine print.
Hello everyone! My name is Alicia, I’m the customer service supervisor for Bromalite. Our customer service phone number is [protected] and business hours are 7:30am-5:30pm MST. Please feel free to call us with any questions or concerns that you may need assistance with and anyone of our representatives will gladly assist with whatever they can or you can e-mail your cancellation notice to info@verifyyourorder.com
Thank you
Alicia CSS
charging my account 70.00
Bromalite Free 14 day trial, is NOT free! THESE RIP OFF ARTISTS BELONG IN JAIL ! After the 14 th day you will be charged $69.95 + $29.95 for another Fit Factory product that you had no idea you signed up for!
BELOW ARE THE TWO TOLL FREE NUMBERS TO CALL AND AN EMAIL ADDRESS for bromalite. FOR THE FIT FACTORY PRODUCT use: cancel@productcustomerservice.com
MAKE SURE YOU REQUEST AN EMAIL RESPONSE AND SEND A CANCELLATION IN WRITING IN ADDITION TO THE PHONE CALL - GET BOTH CANCELLATION NUMBERS. COPY THE BETTER BUSINESS BUREAU ON ALL CORRESPONDENCE!
Terms and Conditions
Bromalite Terms and Agreement.
By clicking on 'Send My Bottle', you expressly agree to the terms and agreement, contained herein. By clicking on "Rush My Order", you also expressly agree and accept the terms and billings unconditionally as a binding contract enforceable by law.
Bromalite, LLC - Product Agreement ("the Agreement")
The following are the terms and conditions of participation in the Bromalite Member Program ("the Program"). "Customer" refers to you. "Site" means a World Wide Website and, depending on the context, refers either to the Bromalite site ("the Bromalite site"), located at the URL Bromalite.com, or to any site that you will link to the Bromalite site and which you will identify in your Program application.
Bromalite, Inc ("Bromalite") reserves the right to amend the Agreement from time to time. It is agreed that any such amendment will apply to customer. By continuing use of Bromalite products, customer agrees to such amendments.
Three day right to rescind
customer shall have three (3) days from the initial billing to call and cancel Bromalite’s service and receive a full refund. Shipping and Handling fees are non-refundable.
Fees and Pricing
Product Fees for customers of Bromalite are assessed monthly. Customer agrees to be billed a monthly fee of $69.95 for Bromalite’s Supplement Bottles. Customer expressly agrees and states as follows:
"I UNDERSTAND I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED."
Trial Period and Billing
By agreeing to the terms of the Agreement, customer automatically receives 14-day trial to the Program. customer has 14 days to try the Program and decide whether to accept the Program full-time. Prior to the expiration of the 14-day trial period, customer may cancel its subscription by calling Bromalite’s toll-free number at [protected] or writing to Bromalite, 16192 Coastal Highway Lewes, DE 19958. Should customer fail to cancel its subscription, its Subscription with Bromalite will become active and customer will be billed $69.95 on the 16th day after its trial begins and every month thereafter. If customer’s payment is not submitted either by credit card or check within 30 days of the due date, customer’s Bromalite Supply will be suspended. If customer wishes to cancel and not be billed, customer must call [protected] or write to Bromalite, 16192 Coastal Highway Lewes, DE 19958. customer also agrees to monthly billing. customer expressly agrees to honor all charges and fees due. I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell by calling [protected].
Dispute Resolution
customer expressly agrees that any disputed fee will not be charged back to its credit card issuer. customer expressly agrees to submit in writing any objection regarding fees to Bromalite. Bromalite, in its sole discretion, shall determine the validity of customer’s objection and notify customer of its decision. Should customer disagree with Bromalite’s decision, the parties agree to mediate the dispute before litigation. customer expressly agrees to indemnify Bromalite for any financial harm or any losses caused by customer’s objections to fees. customer will be held responsible for the reimbursement of those fees and losses.
Credit Card Billing
customer expressly agrees that if it pays by credit card, check or demand debit, it shall abide by the following statement:
"customer hereby authorizes Reg.net on behalf of Bromalite to initiate debit/credit entries to my bank deposit account or credit card as indicated upon sign-up and enrollment. This authority is to remain in full force and effect until (a) Bromalite has received proper notification of its termination in such a manner as to afford Bromalite reasonable opportunity to act on it, and (b) all obligations to Bromalite that have arisen have been paid in full."
customers who join this Program will be deemed customers of Bromalite, and its parent/sister organizations. Accordingly, all associated rules, policies, operating procedures, customer service, and sales will apply to those customers. Bromalite may change its policies and operating procedures at any time. Product prices and availability may vary from time to time. Bromalite will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.
International OrdersInternational customers may experience longer delivery times due to shipping delays beyond the control of the company. The company will do everything possible to deliver product in a timely manner and provide a 100% satisfaction guarantee on all purchases.
What a disaster it turned it out to be after I decided to take advantage of the Bromalite Risk Free Trial. The company conducts its business in a fradulent manner and are taking advantage of people.
I wanted to try the product and placed an order on Friday December 19th, but after I went back to their website I saw their terms and conditions, which stated automatic shipments and membership with Fit Factory. I called their toll free number the same day to cancel and was on hold for 66 minutes but did not get to speak with anyone. The next day I called again but held again for another 32 minutes. No one would answer the phone so I decided to send an email to bromalite@verifyyourorder.com and asked to cancel any automatic shipments. A few days later, I did receive an email saying that my account was canceled and I called back on December 26 and finally was able to speak to a live representative who verfied that my account was canceled. I also had to call Fit Factory to cancel seperately. The number for Fit Factory is 866.407.1022. Please note that even if you cancel your Bromalite order, you still need to cancel Fit Factory.
They charged my account on December 22nd for $4.95 shipping and handling and the representative that I spoke with today said they sent me the 14 day free trial, but I will not recieve any further orders.
They sure got me by surprise. I didnt read the fine print until a couple days later and only by chance! I called the 866 # and waited about 5 mins to speak with someone who said my account was cancelled but could only give a name and employee id. So I read on here and sent an email as well and cc: myself as well. Waiting to see if this works, worried that it wont be cancelled after reading some the posts above. As for the fit factory, they gave me a confirmation # and I got through to them at a seperate # listed in less than one minute. Be careful and read the fine print, I sure didnt!
A few months ago i ordered a free trial of bromalite i did not use it as i found out that im expecting a baby. i have looked at my bank statement recently i am being charged forty eight pounds for a free trial how dare u people take my money out of my account thats thieving i want my money put back into my account or i will take the matter further if need be. i do not need any stress in my condition this matter has disstressed me enough i would like a response a.s.a.p please.
i ordered a Free sample and before i could start taking them they charged me for two bottles one from this place and one from another i want my 156.98 back
I also got my "free" trial, but was charged $69.99 twice and got my seconded shipment. I was also signed up for fit-fac. I called the credit card and stopped payment on all three charges.
The phone number [protected] is no longe in use this morning . Is any one else haveing problems getting thru?
thankyou
RIP OFF RIP OFF LET ME SAY RIP OFF CHARGING YOUR DEBIT OR CREDIT CARD WITH OUT PERMISSION! NOBODY EVER ANSWERED THE PHONE TO HELP OR CANCEL THIS PRODUCT! CAN YOU SAY RIP OFF SCAMMERS! DO NOT DO IT! RIP OFF COMPANY!
this company is rediculous--the toll free number is a joke--i have been on hold for 15 minutes and all i get is a crappy recording. i hope they get turned into the FTC or some government agency that can shut this company down or hold them accountable. i think their goal is to get people to give up on holding and just take the charges.
Bromalite offers online appear in a popup. They advertise a bottle of their supplement for only shipping and handling. Buried in the bottom of their offer is the condition that they will charge your credit card for over $80 for the bottle if you don't call them with 15 days of their shipping the product. That is totally unreasonable. They also continue to send more product (this is also buried in the fine print somewhere) and charge your credit card. And they sign you up for something called Fit-Fac. I was able to get them to credit my charge card for both Bromalite charges and the Fit-Fac charge. This business needs to be shut down or monitored immediately as many, many people are falling for this scam. The same thing is going on with a supplement called Acai Berry Supreme.
Do NOT try this supposedly free product. It is totally bogus and they are impossible to reach to cancel your order. Can someone tell me how to get out of this scam?
I happend to stumble upon this site with all the Bromalite complaints only after I ordered and was charge for the "free" sample. I just now called my cedit card compnay and had the card cancelled with a new one issued. Of course I will have to change any authorized auto payments I had set up - but that will be easy compared to the agrevation others are going through trying to get a refund. At least Im only out 4.95. and those pilles are going right in the garbage.
A word of advise - don't even bother calling Bromalite - just cancell your credit card right now
I sure wish I'd seen this before ordering Bromalite because they got me too. After receiving a package from them yesterday (which I did not order) I went to check my credit card statement on-line. There were TWO charges for $69.95 and then a $19.95 charge from Fit-Fac. The lady with Fit-Fac was really nice when I called and immediately credited back the $19.95 and I had no problems reaching them at the phone number listed on my statement. To reach the Bromalite folks you need to call [protected]. That 866 number listed is a continuous busy signal. The email address is bromalite@verifyyourorder.com and their corporate office address is:
Bromalite Corp
16192 Coastal Hwy
Lewes, Delaware 19954
Once I finally reached a live person at the 800 number listed above they were only able to credit me one of the $69.95 charges which was for the package I received yesterday. I was told to write to the corporate office about the first $69.95 charge.
Good luck folks! This is a terrible way to conduct business and a very big lesson learned by me. There is no such thing as a $4.95 risk free trial.
I also ordered the Bromalite and the Acai Berry. The night I placed the order, I went back to the site, read the fine print and call the # to cancel the same night. The rep told me that he could not cancel the order until it ws shipped and recvd. I told him that I just placed the order 5 mins ago, "DON'T SHIP IT', I DON'T WANT IT! First of all you don't get to try it for 14 days. If you read the print, the 14 day trial period begins the day you place the order. So you're not geting to try it for 14 day, it takes 5-7 days to get it in the mail. OK so you get to try it out for 7 days MAYBE! I tell this to the rep and he offers to discount the price down to $34.95 per bottle and extend the trial period an additional 14 days if I don't cancel. I ask this guy how can I be sure that the price will be discounted and the trial period extended. He says I'll give you my name and id#. I said OK, "what's your name", get this...STEVE SMITH, STEVE SMITH, the guy could barely SPEAK ENGLISH, I knew then it was some [censored]. It's true we should be more careful and read the fine print, but, if they were on the UP & UP it wouldn't be in the FINE PRINT it would be in bold print in the ad where you couldn't miss it. I think they should all go to jail for 5 years and be put on a "RED MEAT & CHEESE ONLY" diet and give them their own product SO WE CAN SEE IF IT REALLY WORKS!
I was charged $69.95 from Bromalite. It was withdrawn from checking account. Tried calling various times, and left messages three times. Called and spoke to someone yesterday, and they had cancelled the account. This morning another charge for $69.95.
They are a scam. They also charge $29.95 for an online fitness program that I did not authorize. This was cancelled in time, I think.
So in other words, to try their 'free' product, you get billed $100/month.
I ordered this product on a trial basis and agreed to pay shipping only. I did not sign up for a membership, nor does their web sigh state that. They charged me $69 with out my permission. When I looked up complaints I saw that many others were scamed out of their money as well. When I tried to cancel on theuir web sight, it will not allow me. They do not answer their phone.
Well, what I did (since I'm overly suspicious of possible scams, and THIS one really raised red flags) is to use a PREPAID Visa card. Not only that, but the card only had $5.00 on it to begin with! I'd like to SEE them deduct MORE out of it for future shipments! :)
But they (and ALL other companies) should be REQUIRED to put the negative things up FRONT! Such as the "15 Day" period in that one must call to cancel! Thats absolutely INSANE!
Also, trial periods should be changed by LAW in that they be switched around to say "if you DONT want future shipments, do NOTHING. As they will NOT be sent to you if not requested or customer service contacted! I bet their phones would NEVER ring if THAT happenned! After all, I thought business was about quality Customer Service and making consumers happy! Obviously not with THESE scams going on!
Ya you up above JANE DOE your the real crook, buying stuff with the intention of not paying, I bet you do this with Blockbuster too and get 3 months of free movies and then steal them. Man read the terms, i did, and I love the product and it actually bulks up my stools and i fell a heck of alot better. I think you may really need it as much as you are constipated.
Love ya
Oh ya, I also remembered that there is a company that is out also that is now working with online companies that block bad consumers, so is experian, they are doing it also. Soon lots of people wont even be able to buy online
Hello, this is the manager of Customer Service for this product. Just letting you all know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com.
Have a great day
Sorry there was a typo. The correct phone number is
[protected]
i got charged for $69.99 for Bromalite, i called them and they said i supposed to call them within 14 days but i didn't even know i have to do call, so they charged me $69.99. Thats is sucks. So now no more free trial for me. Well i got charged for $19.95 for FitFactory, i don't even know who are they, i've called my bank but they can't do anything about it coz got charged on debit. i called the number but its not working number. Scammer s everywhere...Everyone be careful, i've learned the hard way.
THIS IS SUCH A SCAM... PLEASE DO NOT DO THIS. This company claims all kinds of things with their products, none of which are true. When you order this product they claim it is FREE! no it's not. It takes about 10 days to get the product then you get a whole 5 to try it.. when you call to cancel, you can't. I sent mine back immediately and then tried to call numerous times to confirm my cancelation. You will without a doubt sit on hold for 45 minutes to do this. I was under the impression that this had been canceled and then I saw that there was a charge of $69.00 charge reflecting on my checking account. As I went through the whole account i then saw there was another charge for $29.95 for a company called "Fit Fat.com".. I have never even heard of this company before finding their charges on my account. Well, I wish i could report that was the worse, but then... because I do not keep all my money in one account I did not account for this money to be taken so then I found $150.00 in over draft charges applied. I called both companies and complained that I did cancel Bromalite and knew nothing of Fit Fat and that I wanted all my money refunded, which in return they explained that it would take 10-15 working days to do so. I then asked for my fees to be compensated and they refused. Because I could not get through anyone on the phone it is not documented that I canceled this so now my Wamu banking institution will not refund me that money and neither will the other two companies. So, we went from $4.95 cost for shipping to $254.95 in mistakes from Bromalite, fit fat and now Wamu. Where does this end? PLEASE DON'T DO THIS SCAM.. IT WILL COST YOU BIG TIME IN THE END
READ THE FINE PRINT! THIS IS NOT A FREE TRIAL. FIRST YOU HAVE TO PAY FOR SHIPPING. AND! IF YOU DON'T CANCEL WITHIN 14DAYS FROM THE TIME YOU SUBMIT FOR THE FREE TRIAL, YOUR CARD IS CHARGED $69.95. THAT'S NOT IT! YOU ARE NOW SETUP IN THEIR AUTOSHIP PROGRAM MEANING YOU WILL RECEIVE MONTHLY SHIPMENTS THAT WILL BE AUTOMATICALLY BILLED TO YOUR CARD AT, YOU GUESSED IT, $69.95. I SUBMITTED MY ORDER ONLINE, THE CHARGE FOR THE SHIPPING OF $4.95 SHOWED UP AND 14 DAYS LATER MY CARD WAS BILLED $69.95. TWO WEEKS LATER OR 30 DAYS FROM MY INITIAL ORDER, YEP, ANOTHER CHARGE FOR $69.95 SHOWED UP. UNFORTUNATELY I DIDN'T CATCH THIS UNTIL AFTER THE SECOND CHARGE OF $69.95. HOW THEY TRICK YOU IS THAT YOU ASSUME THE 30 DAY SAMPLE MEANS 30 DAY FREE TRIAL. WHERE YOU GET BURNED IS IN THE FINE PRINT. THIS LESSON TO READ THE FINE PRINT COST ME $139.90!
NOW, I CALLED IN AND JUST LIKE THE OTHER COMPLAINTS SAID, YOU GET A CUSTOMER SERVICE REP WHO COMES ON, VERIFIES WHO YOU ARE AND WHY YOU ARE CALLING, AND THEN SAYS, "OUR SYSTEMS ARE DOWN."
TO TOP IT OFF, YOU GET ANOTHER CHARGE ON YOUR CARD FROM FIT-FAC.COM. THIS IS A PARTNER COMPANY PER THE FINE PRINT THAT PER THE FINE PRINT:
I also understand that I will enjoy a monthly membership to FitFactory where i can track my weight loss and get diet advice for a monthly fee of $29.95 per month billed on the twenty first day unless I cancell.
BELIEVE ME, I'M NOT ENJOYING THE MEMBERSHIP. I WAS FUMIN WHEN I REALIZED THAT THIS CHARGE WAS PART OF BROMALITE.
HATS OFF TO BROMALITE. YOU BURNED ME. I HOPE YOU BURN.
I ordered a "free" trial of Bromalite. I read the agreement. I gave a credit card number to pay for the $4.00 postage fee to mail this free trial to me. I started getting on my credit card bill a charge of $69.95 for a bottle of 60 capsules that is a one month supply. None of my prescription medicine costs this. Today, Jan 16, 2009, I called and cancelled the debit for Bromalite on my credit card. I spoke with Lola who found it difficult to stay awake as she tried to listen to my complaint. I do have a cancellation number. If, indeed, they do cancel this for me, I will write a positive statement about that.
L K Carr, Irving, TX
Why don't these people read the SMALL PRINT! Bromalite clearly explains what it's going to do in the Terms and Conditions! I say that people who put their credit card information online deserve to be ripped off! STOP TRYING TO GET SOMETHING FOR FREE! Cheapskates
I ordered the 14 day trial and got the product on the 12th day. So I had really one day to "try" it. I have called to cancel on the 14th day, they told me the charges are already going through and have to call back tomorrow to see if they can refund charges. I have to see what happens. The good thing that I did was put the initial charges ($4.95) on a "gift" card that only had $10.00 on it, so they can't really charge me any more. This is a good idea when ever you are ordering something like this on the web.
SHUT UP ABOVE (JAMIE)! This is clearly a scam. It fishes the ignorant and gullible in and rips them off! I've spent my entire morning on the phone trying to cancel these subscriptions for my 59 year old mother so that the charges don't soak up her social security. Even though she didn't read the fine print, there should be no excuse to pay over 15x what she expected to pay! No excuse. She was buying health products, not porn or something ellicit. Thank God for this site and the humiliated people uniting under a common cause. SCAM SCAM SCAM. Disregard the customer rep posting on this website, as a matter of fact, DISREGARD ANYTHING BROMALITE...
I agree, they will continue to charge your account, even WHEN you call them within the trial period! They told me the charges would be reversved! They are a fraud!
I agree Bromalite is a scam, I ordered the colon cleanse and then after my credit card went through found out that they had charged me an extra $34.95. Which everytime I clicked no Thanks it changed it to wanting the product. I checked my account found out that Bromalite charged $34.95 and $4.95 to my credit card. So went into the website to get the phone number to Bromalite and called the company immediately, and again like others I was on the phone trying to get through to this company for over 3 hours. I finally got through and was told that my order was cancelled, also found out that they connected me to Fit Factory had that cancelled, I have confirmation numbers for all the products, I was assured that my account would not be billed. Four days later the payment went through my account and the company was calling for shipping instructions, I informed them that I had cancelled my order not to ship the product. I received two calls like this I ordered the product on Jan 6th cancelled it with in three hours and on Jan 10th I am receiving calls to ship the product. On Monday Jan 19th I called the company for a credit back to my account which I did not know you had to ask for your money back I automatically assumed they would credit my account after I cancelled the product. They informed me that they would credit me back $34.95 but not the $4.95 due to shipping charges. I argued with them that I had not received this product, they stated it was delivered to my house on Jan 15th no note from the post office of any kind to pick anything up. So now they will not credit my $4.95 which is no big deal. So today Jan 22 I called the company back to find out where my credit is and was told it will take 7 to 14 business days before I see it in my account. I am livid over the way this company handles business it is a total scam and I am going to contact the Better Business Bureau and The Attorney General on this company.
Luckily when I ordered this product I found this website while I was looking for the phone number to Bromalite to get the $34.95 reversed and I cancelled my credit card on Jan 19th so this company could not do to me what it has done to other people. I am not out that much money but now it is the point that I have spent so much time on this that I want something done about this. I have many hours on the phone and stress caused from this company, my credit card account is all messed up due to these people. Hopefully someone will be able to shut this company down so it don't happen to other people.
I was also told by one of the customer service people at this company that the people on this website did not cancel their order in time and that is why they were being charge, I cancelled my order and I am still being charged or trying to get my money back.
Ok look you big dumb oafs, why didn't you read the terms & conditions before you signed up. For 1 who in HELL gives their credit card information out without reading first. Thats just like you signing a contract without reading it DUHHHHH! So again I ask who tricked you? YOU DID! & another thing when ever you have to give your credit card number just to receive the product, then common sense would tell you that IT'S NOT FREE. Like that saying go's "NOTHING IN LIFE IS FREE"
I am usually pretty consumer savvy but not this time, not only did I miss the fine print but I fell hook line and sinker for this scam. I was in shock when I saw the $69.95 charge! I had only authorized the $4.95 shipping.
I was livid to say the least! I did not authorize enrollment into the FitFactory nor did I want to continue in the Bromalite program!
I called the FitFactory, spoke to one of their Customer Care Reps got disenrolled from their program only after threatening to report them to my state's Attorney General's Office as well as the Federal Trade Commission.
I called Bromalite was kept on hold for 10 minutes while their CCR had to figure out how to disenroll me from their program again after I threatened to report them to the state's Attorney General's Office and reporting them to the Federal Trade Commission.
The rep kept trying to tell me the terms and conditions were in the fine print and it was not a scam. I told her about this website along with all the complaints and I was sure the A.G.'s office would be very interested in their little scam. I was put on hold and with in minutes I had her name and two cancellation numbers. Now we shall see if I am refunded the money in 10-12 business days.
I too, was just screwed by Bromalite. This is a huge scam ! Everyone, please contact the Better Business Bureau or the Attourny General. I can't believe a company would go this low ! We should all get together and form a class action lawsuit against these SOB's. That would teach them and other companies a damn lesson. Also email Oprah. She needs to anounce this on air and apologize.
Thanks for this site and the comments. Just got my credit card statement and saw this charge for 69.95 which I surely didn't expect. I called the [protected] number and it was answered immediately. I was asked if I read the fine print (which obviously I hadn't) but was offered a credit without any hassle at all. I was given a confirmation # as well. I'll watch my statements online to verify that I do get it.
I feel so sorry for you people who are complaining that Bromalite is ripping you off. For one, YOU all are the ones who put your credit card information on the internet without reading the TERMS and CONDITIONS. You people do not deserve refunds! Luckily for you...customer service is excellent at Bromalite! They will refund your money even though they SHOULDN'T! I love how you guys think you'll have a lawsuit! You agreed to the terms and conditions by checking the box! They're clearly listed twice!
Bromalite is as big of a scam as Mortgage Companies and Car Loans! Every company is out to make money and take advantage of people who want to live beyond their means and have their hand out for something "free". NOTHING IN LIFE IS FREE!
I, for one, was never asked to check a box to agree to terms and conditions. This company is a HUGE scam. When I called to cancel, the sales rep tried to sign me up for two more monthly programs and refused to cancel my original order until it was shipped. Well, it has been a week and it is still not here. And, it needs to be cancelled and returned within 14 days. A 14 day free trial should be FREE. How are you supposed to evaluate it for 14 days and still be able to get out of the agreement if you have to have it shipped to you and back to them within 14 days?!? They are in partnership with ACAI, which also gives you 14 days to "try" their product. Nowhere on their site was I able to check a box stating that I had read terms and conditons. Granted, it is my fault for not scrolling way down to the bottom to see "terms and conditons" and my fault for not reading them. If I had, I NEVER WOULD HAVE ORDERED THEIR SO-CALLED FREE TRIAL.
Bromalite Charged my credit card $69.95 twice unauthorized it should be $4.95 for trial only.
Hi, I too ordered the product but i used my Print Screen button and saved the online info to my pc and in the fine small print it stated: that the 4.95 is for shipping and after 14 day free trial if we didnt call to cancel and send back unused pills then they would charge 69.95 for the 30 day supply bottle. If we did nothing then they would 30 days later mail us another bottle and charge us 69.95 again (Autoship) also the fine print states that we are signed up for Fit Factory website and after 21 days they would be charging our card 29.95 monthly for their services. So here are the numbers to call and cancel your acounts to stop the autoships and the website. Bromalite: [protected] and Fit Factory [protected]