Bromalite review:
I was charged 69.99 to my card without my consent or knowing about it
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Author of the review
Donna
Nov 10, 20089:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I was charged for Dri Bromalite in the amount of $69.99 for which I did not give consent to. I cannot get in touch with the company as no one answers the phone number my bank provided me with.
I tried Bromalite for the trial and it made me ill so I did not continue taking it. When the automatic shipment came and I did not return it right away I forgot about it. A second automatic shipment came and this reminded me to return the previous shipment with the second shipment. I called the company to tell them I had returned both shipments. They told me they would refund only the most recent shipment as a courtsey and cancel the account but would not refund the previous shipment of 69.95. I explained the the package was unopened ( dusty, but not tampered with). I was told it did not matter and that they would NOT be reselling that package because they could not trust that it had not tampered with. I was under the impression if you returned something unopened in the original package, you were to get a refund for the original price but not shipping.
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michelle
Salt Lake City, US
23 comments
michelle
of Salt Lake City, US
Apr 20, 20097:20 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Hi, in case you missed my previous post and you need help with you account, please feel free to contact our Customer Service Dept Monday thru Friday 8AM-5:30PM the number is [protected] or you can email them at info@verifyyourorder.com. And we will more than happy to help you with your account. Have a Wonderful Day.
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Soonee Tom
Lynnwood, US
1 comments
Soonee Tom
of Lynnwood, US
May 02, 20097:17 pm EDT
What can be done to stop this company for making people lives miserable.
After first bottle co call free offer they go ahead and charge you anyway,
$4.95 they ship a second bottle without the consumer knowledge and charge the consumer $169.97.
If had knowabout this company, I would not order the first bottle!
Please can governor or mayor of Utah and for that matter congress
step in and help consumer? And put this company out of business.
Can the media do more to stop this company doing further business.
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complaintvalidator
Salt Lake City, US
3 comments
complaintvalidator
of Salt Lake City, US
May 04, 200911:28 pm EDT
Hello, this is the supervisor of Customer Service for this product. I would like to let you know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thank you and have a great day
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lynn
Cranston, US
1 comments
lynn
of Cranston, US
May 08, 200911:58 am EDT
DO NOT RESPOND TO THEIR E-MAILS, THIS COMPANY IS RUNNING A SEUDO-LEGAL SCAM.YOU ORDER 1 TIME TO TRY IT OUT AND THE NEXT THING YOU KNOW, YOU ARE ON AN AUTO-SHIP SYSTEM.I SPECIFICALLY TOLD THE OPERATOR I ONLY WANTED TO TRY THIS PRODUCT ONCE.I REMEMBER THIS BECAUSE I TOLD HER IF I WAS ON AN AUTO-SHIP PROGRAM I WANTED NOTHING TO DO WITH THAT I WOULD CANCEL THE ORDER RIGHT THEN, I WAS ASSURED THIS WOULD NOT HAPPEN.WELL, I GOT MORE BROMALITE AND MY CARD WAS CHARGED 69.95 ! I CALLED MY CARD COMPANY AND THEY ARE HANDLING IT FOR ME.
PLEASE, DO NOT RESPOND TO THEIR E-MAILS.
THIS CRAP DOES NOT WORK !
IF YOU REALLY FEEL THE NEED FOR A SUPPLEMENT GO TO A HEALTH FOOD STORE.
IT WILL BE LESS AGGRAVATION!
TAKE IT FROM ME - BE VERY SUSPICIOUS OF THIS COMPANY !
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michelle
Salt Lake City, US
23 comments
michelle
of Salt Lake City, US
May 08, 20091:09 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Hi, my name is Michelle and I'm the Customer Service supervisor for this product. Just wanted you to know that we do have a 30 day risk free satisfaction Guarantee. And our representative are more that happy to help you with anything they can. Please contact us by email at info@verifyyourorder.com or you can call us at [protected] Monday thru Friday 8AM-5:30PM. Thanks
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mom of twins
US
1 comments
mom of twins
of US
May 08, 20095:33 pm EDT
I order this bromalite all natural digestive supplement. Free trial for 4.95 shipping and handing. Well, they charged me 69.95 a monthly fee and they sign me up for a fitness program on-line for 29.95 a month. www.fitfactory.com. and I didn't sign for this. So, I called and complain and they couldn't find my account, So, she ask me for my debit card number. She said I can locate your account. Hey, But they know my debit card # and charged Me. NO WAY! please don't do want I did. I had to get a new debit card. And I had bills I send out and paided on-line. Everything got all mess-up. I learn my lesson.
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Rachael Yarmesch
Berea, US
1 comments
Rachael Yarmesch
of Berea, US
May 09, 20091:51 pm EDT
I am totally upset by bromalite too! I did read the small print saying they would charge my account every month so I did cancel. What I didn't know was that I was being enrolled for a membership to a company called Fitfactory. I had $9.99 in my bank account. Then I got a letter from my bank saying Fitfactory charged my account $29.95 and overdrew it. Now i owe the bank over $150 and cannot pay it. The fees will keep going up too. I just had a baby so I'm not working. WHAT THE HELL!
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Roxanna
US
1 comments
Roxanna
of US
May 14, 20096:06 pm EDT
Sorry to see so many negative experiences. I ordered the Advanced Acai and Bromalite trials, got enrolled into Fit Factory without wanting to and also was charged for additional shipments because I had missed the fine print. I called once, it was after business hours and then called again during the times specified on their recording (I think that is where I got them). The customer service reps I got for all 3 services were actually very polite and helpful. I cancelled with no problems and they even refunded my money and told me to keep the product, which I had yet to try. I found this site looking for product reviews as I just started taking it yesterday, so I can't speak to how it works, I just know that I did receive good service when I called.
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Karen Jones
Pho, US
13 comments
Karen Jones
of Pho, US
May 15, 200911:39 pm EDT
Read Moderator1876's other comments (click on the name, then click Comments), and see that each angry comment is in defense of one of the free trial scams. To Moderator1876: Sorry that we dare to voice our experiences and opinions and it upsets you so much. Maybe you want to go distribute your products somewhere else, where the masses have fewer rights.
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LJA
Burien, US
1 comments
LJA
of Burien, US
May 20, 20094:28 am EDT
I tried the free trial period for Bromalite in which you do not get accurate time to cancel to see if product works, I was two days late due to the weekend on canceling so my bank card was debited and it caused me grief. I then cancelled with everyone and another bottle showed up a few weeks later and my account was debited again. I have been forced to cancel my bank card to make it stop and I am in the process of moving now without having my debit card available-HUGE INCONVENIENCE. The product does not work and I am really disappointed. They are misrepresenting themselves in their adversiting and I want a full refund, I feel cheated
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Brenda
Salt Lake City, US
6 comments
Brenda
of Salt Lake City, US
May 20, 20094:57 pm EDT
In response to your concerns about the charges you received from our company. We ask you to please contact our Customer Service Dept at [protected]
Monday thru Friday 8AM-5:30PM . You can also email us at info@verifyyourorder.com. We do OFFER and HONOR a 30 day satisfaction guarantee. So contact us and one of our agents will be more than happy to assist you with anything they can. Thank You for your time.
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cartel69
Holland, US
1 comments
cartel69
of Holland, US
May 22, 20093:12 pm EDT
THERE IS A CHARGE ON MY CHECKING ACCOUNT FOR THIS PRODUCT
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Brenda
Salt Lake City, US
6 comments
Brenda
of Salt Lake City, US
May 24, 200911:26 pm EDT
Cartel69, Please contact us so we can assist you with your account. Our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thanks
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Daniel
US
1 comments
Daniel
of US
Jul 04, 20097:03 pm EDT
I ordered a trial sample of Bromalite Cleanse and was to be billed 4.95 for shipping only. I rec'd an additional product and was billed for that as well.
Now an unauthorized charge of 69.95 from the same group is pending in my account. My bank has now blocked all future transactions from this group.
However, I still need to clear up the unauthorized 69.95.
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golfer1
Carmel, US
1 comments
golfer1
of Carmel, US
Jul 13, 20097:56 pm EDT
Do not order their free sample. You willbe billed for their product even though you return it unopened and they say you have not cancelled. This is a scam in the worse way. They say they cannot return my money because returning the product does not count. Scam Scam Scam Scam Scam. What a way to do business.. I will complain to the Indiana General, but he is unlikely to be able to help.
This is a shame for a company to do this to the public. They will not tell you where they are located.. Any help would be appreciated.
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Paul
US
1 comments
Paul
of US
Jul 21, 20096:40 pm EDT
I printed my on line conversation with the sales clerk on this item. Numerous time she tried to sign me up for other items and I denied the charge "As long as you do not charge my card anymore than the authorized shipping (ever) then you can process the free trial only" then she tried some tricks and I responded " I dont want the so called 25$ free card. THis is getting very annoying" and she responded " Okay, no problem, I'll note that you have declined the offer and you will NOT be enrolled. Have a good day" I felt uncomfortable and canx my credit card. THANK GOD! because my credit card said they tried to charge 69.95 and 49.95 and 19.95 and two other charges within the next 5 days and they denied the charges. This site is a major scam. BEWARE!
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Patrick
US
1 comments
Patrick
of US
Jul 21, 20096:44 pm EDT
Sign up for a sample for $4.95 I have now been charged $69.95 twice. No order number or anything comes with it to send them back.
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mjqdelmar
Delmar, US
2 comments
mjqdelmar
of Delmar, US
Aug 22, 200910:50 pm EDT
I ordered trial on 7/22/09 and was charged 2.47 on my credit card. They sent me an additional bottle on 8/07/09 and charged me 79.95
I refused it and sent it back unopened. I called [protected] and they refused a refund. I have reported them to Chase credit card.
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gia2
US
3 comments
gia2
of US
Sep 14, 20098:29 pm EDT
I thought something was up with this company. thats why i ONLY use American Express but they dont take it... thats my first red flag.. them i went on line to read reviews. second red flag... thank you for the reviews DONT BUY FROM THIS COMPANY...
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gia2
US
3 comments
gia2
of US
Sep 14, 20098:43 pm EDT
I dont know if you got this info all ready but at the botten of the web site theres contact info. Bromalite LTD
72 High Street
Haslemere, Surrey GU27 2LA and were the website was made.. This company is a Scam. i hate to say it but the only way to fight back with a scam like this is to call your credit card company and tell them you never got the product... And never order Anything on line without AMERCAN EXPRESS.
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bromalite
Dodgeville, US
1 comments
bromalite
of Dodgeville, US
Jun 02, 201012:22 pm EDT
i am canceling from this product, do not touch my card and take any money.paula soderstrom
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Rosemary Schmitt
Roscoe, US
1 comments
Rosemary Schmitt
of Roscoe, US
Sep 21, 20103:26 am EDT
Ok So I did agree to the trial version and the day I got it I tried it. It gave me a migraine so the very next day I canceled it. Then 2 weeks later 79.95 was taken out of my account. I called as soon as the money was taken out and was told I would get my money back. Hummm its been 2 weeks and still nothing not a word. I have your dumb pills except 2 that I took. I am ready to seek a lawyer because I did cancel it it before 10 days it was only 2 days. This business is a scam and I am going to get my lawyer and contact the FBI on this scam. Therefore your company will be on the FBI's scam list. My name is Rosemary Schmitt and I expect to hear from you before Friday or I will be contacting my attorney.
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willie43
Cincinnati, US
1 comments
willie43
of Cincinnati, US
Oct 30, 20104:47 pm EDT
bromalite cleanse product said that i can get a free sample on line and when i signed up for it & they sent me it, i was unhappy with the product and i tried to call and cancell the product and they never answered. the next day i tried to withdraw money from m y account and found out they took out $179 and will not give it back . they messed with my household exspense and me as a single father of my three kids. now they can barely get the things they want . UNTIL THEY GIVE ME MY MONEY BACK! I DO NOT WANT THE PRODUCT PLEASE DO SOMETHING ABOUT THIS!
I tried Bromalite for the trial and it made me ill so I did not continue taking it. When the automatic shipment came and I did not return it right away I forgot about it. A second automatic shipment came and this reminded me to return the previous shipment with the second shipment. I called the company to tell them I had returned both shipments. They told me they would refund only the most recent shipment as a courtsey and cancel the account but would not refund the previous shipment of 69.95. I explained the the package was unopened ( dusty, but not tampered with). I was told it did not matter and that they would NOT be reselling that package because they could not trust that it had not tampered with. I was under the impression if you returned something unopened in the original package, you were to get a refund for the original price but not shipping.
Hi, in case you missed my previous post and you need help with you account, please feel free to contact our Customer Service Dept Monday thru Friday 8AM-5:30PM the number is [protected] or you can email them at info@verifyyourorder.com. And we will more than happy to help you with your account. Have a Wonderful Day.
What can be done to stop this company for making people lives miserable.
After first bottle co call free offer they go ahead and charge you anyway,
$4.95 they ship a second bottle without the consumer knowledge and charge the consumer $169.97.
If had knowabout this company, I would not order the first bottle!
Please can governor or mayor of Utah and for that matter congress
step in and help consumer? And put this company out of business.
Can the media do more to stop this company doing further business.
Hello, this is the supervisor of Customer Service for this product. I would like to let you know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thank you and have a great day
DO NOT RESPOND TO THEIR E-MAILS, THIS COMPANY IS RUNNING A SEUDO-LEGAL SCAM.YOU ORDER 1 TIME TO TRY IT OUT AND THE NEXT THING YOU KNOW, YOU ARE ON AN AUTO-SHIP SYSTEM.I SPECIFICALLY TOLD THE OPERATOR I ONLY WANTED TO TRY THIS PRODUCT ONCE.I REMEMBER THIS BECAUSE I TOLD HER IF I WAS ON AN AUTO-SHIP PROGRAM I WANTED NOTHING TO DO WITH THAT I WOULD CANCEL THE ORDER RIGHT THEN, I WAS ASSURED THIS WOULD NOT HAPPEN.WELL, I GOT MORE BROMALITE AND MY CARD WAS CHARGED 69.95 ! I CALLED MY CARD COMPANY AND THEY ARE HANDLING IT FOR ME.
PLEASE, DO NOT RESPOND TO THEIR E-MAILS.
THIS CRAP DOES NOT WORK !
IF YOU REALLY FEEL THE NEED FOR A SUPPLEMENT GO TO A HEALTH FOOD STORE.
IT WILL BE LESS AGGRAVATION!
TAKE IT FROM ME - BE VERY SUSPICIOUS OF THIS COMPANY !
Hi, my name is Michelle and I'm the Customer Service supervisor for this product. Just wanted you to know that we do have a 30 day risk free satisfaction Guarantee. And our representative are more that happy to help you with anything they can. Please contact us by email at info@verifyyourorder.com or you can call us at [protected] Monday thru Friday 8AM-5:30PM. Thanks
I order this bromalite all natural digestive supplement. Free trial for 4.95 shipping and handing. Well, they charged me 69.95 a monthly fee and they sign me up for a fitness program on-line for 29.95 a month. www.fitfactory.com. and I didn't sign for this. So, I called and complain and they couldn't find my account, So, she ask me for my debit card number. She said I can locate your account. Hey, But they know my debit card # and charged Me. NO WAY! please don't do want I did. I had to get a new debit card. And I had bills I send out and paided on-line. Everything got all mess-up. I learn my lesson.
I am totally upset by bromalite too! I did read the small print saying they would charge my account every month so I did cancel. What I didn't know was that I was being enrolled for a membership to a company called Fitfactory. I had $9.99 in my bank account. Then I got a letter from my bank saying Fitfactory charged my account $29.95 and overdrew it. Now i owe the bank over $150 and cannot pay it. The fees will keep going up too. I just had a baby so I'm not working. WHAT THE HELL!
Sorry to see so many negative experiences. I ordered the Advanced Acai and Bromalite trials, got enrolled into Fit Factory without wanting to and also was charged for additional shipments because I had missed the fine print. I called once, it was after business hours and then called again during the times specified on their recording (I think that is where I got them). The customer service reps I got for all 3 services were actually very polite and helpful. I cancelled with no problems and they even refunded my money and told me to keep the product, which I had yet to try. I found this site looking for product reviews as I just started taking it yesterday, so I can't speak to how it works, I just know that I did receive good service when I called.
Read Moderator1876's other comments (click on the name, then click Comments), and see that each angry comment is in defense of one of the free trial scams. To Moderator1876: Sorry that we dare to voice our experiences and opinions and it upsets you so much. Maybe you want to go distribute your products somewhere else, where the masses have fewer rights.
I tried the free trial period for Bromalite in which you do not get accurate time to cancel to see if product works, I was two days late due to the weekend on canceling so my bank card was debited and it caused me grief. I then cancelled with everyone and another bottle showed up a few weeks later and my account was debited again. I have been forced to cancel my bank card to make it stop and I am in the process of moving now without having my debit card available-HUGE INCONVENIENCE. The product does not work and I am really disappointed. They are misrepresenting themselves in their adversiting and I want a full refund, I feel cheated
In response to your concerns about the charges you received from our company. We ask you to please contact our Customer Service Dept at [protected]
Monday thru Friday 8AM-5:30PM . You can also email us at info@verifyyourorder.com. We do OFFER and HONOR a 30 day satisfaction guarantee. So contact us and one of our agents will be more than happy to assist you with anything they can. Thank You for your time.
THERE IS A CHARGE ON MY CHECKING ACCOUNT FOR THIS PRODUCT
Cartel69, Please contact us so we can assist you with your account. Our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thanks
I ordered a trial sample of Bromalite Cleanse and was to be billed 4.95 for shipping only. I rec'd an additional product and was billed for that as well.
Now an unauthorized charge of 69.95 from the same group is pending in my account. My bank has now blocked all future transactions from this group.
However, I still need to clear up the unauthorized 69.95.
Do not order their free sample. You willbe billed for their product even though you return it unopened and they say you have not cancelled. This is a scam in the worse way. They say they cannot return my money because returning the product does not count. Scam Scam Scam Scam Scam. What a way to do business.. I will complain to the Indiana General, but he is unlikely to be able to help.
This is a shame for a company to do this to the public. They will not tell you where they are located.. Any help would be appreciated.
I printed my on line conversation with the sales clerk on this item. Numerous time she tried to sign me up for other items and I denied the charge "As long as you do not charge my card anymore than the authorized shipping (ever) then you can process the free trial only" then she tried some tricks and I responded " I dont want the so called 25$ free card. THis is getting very annoying" and she responded " Okay, no problem, I'll note that you have declined the offer and you will NOT be enrolled. Have a good day" I felt uncomfortable and canx my credit card. THANK GOD! because my credit card said they tried to charge 69.95 and 49.95 and 19.95 and two other charges within the next 5 days and they denied the charges. This site is a major scam. BEWARE!
Sign up for a sample for $4.95 I have now been charged $69.95 twice. No order number or anything comes with it to send them back.
I ordered trial on 7/22/09 and was charged 2.47 on my credit card. They sent me an additional bottle on 8/07/09 and charged me 79.95
I refused it and sent it back unopened. I called [protected] and they refused a refund. I have reported them to Chase credit card.
I thought something was up with this company. thats why i ONLY use American Express but they dont take it... thats my first red flag.. them i went on line to read reviews. second red flag... thank you for the reviews DONT BUY FROM THIS COMPANY...
I dont know if you got this info all ready but at the botten of the web site theres contact info. Bromalite LTD
72 High Street
Haslemere, Surrey GU27 2LA and were the website was made.. This company is a Scam. i hate to say it but the only way to fight back with a scam like this is to call your credit card company and tell them you never got the product... And never order Anything on line without AMERCAN EXPRESS.
i am canceling from this product, do not touch my card and take any money.paula soderstrom
Ok So I did agree to the trial version and the day I got it I tried it. It gave me a migraine so the very next day I canceled it. Then 2 weeks later 79.95 was taken out of my account. I called as soon as the money was taken out and was told I would get my money back. Hummm its been 2 weeks and still nothing not a word. I have your dumb pills except 2 that I took. I am ready to seek a lawyer because I did cancel it it before 10 days it was only 2 days. This business is a scam and I am going to get my lawyer and contact the FBI on this scam. Therefore your company will be on the FBI's scam list. My name is Rosemary Schmitt and I expect to hear from you before Friday or I will be contacting my attorney.
bromalite cleanse product said that i can get a free sample on line and when i signed up for it & they sent me it, i was unhappy with the product and i tried to call and cancell the product and they never answered. the next day i tried to withdraw money from m y account and found out they took out $179 and will not give it back . they messed with my household exspense and me as a single father of my three kids. now they can barely get the things they want . UNTIL THEY GIVE ME MY MONEY BACK! I DO NOT WANT THE PRODUCT PLEASE DO SOMETHING ABOUT THIS!