Bharat Sanchar Nigam [BSNL] review: New broadband connection problems! 39

I have also applied for new phone connection and broadband. I am waiting from last fifteen days just to get information on the status of our application. Actually when we applied they said that it would take one week for phone and one month for broadband connection. We were ok with that but we are still waiting to get the phone connection. We have applied in RT nagar branch and the staff are behaving so irresponsibly that we are getting upset to go there. I think some training is badly needed for the staff to make them know that how to treat the customer.

Please take some action on this. If this continues many will move towards other services and the looser will be BSNL.

I think this problem has been faced by many customers. I'd like you to take the necessary step to get us out from this problem. The employee who is doing the Newline booking is typing with one finger. She doesn't know how to work on the computer to get this i waiting for morethan 4.5hrs and God only knows how long we need to wait for this installation. I've applied in Indiranagar CSC on June 2nd, nearest Exchange is Vimanapura. I got 2 numbers both are ringing past 3 days nobody is responding. you respond to us properly as we are paying money. you are not doing it as a service.

Please take necessary steps to rectify at the earliest. If this kind of situation persists BSNL will loose their name... already it lost its MONOPOLY because of this kind of service.

Hoping to get some responses...

I have applied in Sahakra nagar branch and the staff are behaving so irresponsibly that we are getting upset to go there. I think some training is badly needed for the staff to make them know that how to.

I dont know whom to complain to. BSNL Bangalolre Sucks!

They give all the ### reasons for giving new connection.

Hope some one from BSNL Executives is reading this article, if so he will be ashamed of his job.

More over there is no coordination between their employees. They feel as though they are spending their OWN time for us. This is ridiculous ! They are here to serve the customers, if not i dont know why they exist.

We cannot go to service providers like AIRTEL... etc. They will really loote you with the bills.

I think these private players will add cosmetic charges to bill the customer heavily.

If this is the case no one can help the customers.

I have applied for the Broadband connection but i have been told it would not be possible to provide the broad band connection as the locality of house is new extension near Bangalore university (visveswaraih 7 th phase ). I would like to know when (exactly after months or years ) it would be possible provide the service. I would also like to know is there any other options to get the internet connections with BSNL.

Could some one please assist. Thanks a lot in Advance.

I booked for new landline and broadband connection on 13.3.07; They told, new connection will take 7 days and after that I'll be getting broadband connection in another 7 days. I started following up after a week, initially, they were just giving me new numbers to contact, when went to whitefield exchange, they reply in enquiry that ill only get the connection when the new server is installed they keep telling me the same for past these months at least tell me whether ill get it or not. The contact number given to me, that person is replying very rudely, and saying it may take another 6 months. Not sure, whom to contact.

I can not go for Airtel also, as they don't have network in our area :(

Applied for BSNL fresh telephone connection in Jan2006, not yet got it

I booked for new landline on 18.01.06; They told, new connection will take 7 days. I started following up after a week, initially, they were just giving me new numbers to contact, when went to Whitefield and kundanahalli exchanges, but no progress. Then, I personally went to BSNL office where I booked the connection and got 2 contact numbers for further inquiry, then after 6 months and now after 1year i dont have the connection yet. Now I'm still trying to follow up for Telephone connection. The contact number given to me, that person is replying very rudely, and saying it may take another 6 months. Not sure, whom to contact.

All those feudal / careless / un-professional / corrupt employees at BSNL should be ***SACKED*** and should appoint young trained professional to save BSNL's image.

Those guys sitting at BSNL generally behaves like customers are beggars, begging for services for FREE from their ancestral property !

and those line mans really want bribe to get things done!...

The BSNL line mans were lying me that I need to give money to them to get new cable to be purchased from outside shop, since BSNL doesn't have cable stock!

Bloody nonsense guys... Its more than 2months I applied for broadband... till now I didn't received any connection..

and those illiterate nonsense guys who picks inquiry blabbers like BSNL has to lay new exclusive cable from exchange to my home for broadband connection!

Those idiots want only money... and for that they gives 101 reasons... but showing of their blunder knowledge base!

Shame on you guys at BSNL!

At least show some manners and work ethics to the money that you guys count and receive every month as salary and bribe...

Shame on you BSNL ! Common man are dogs to hang around you people, because we are slaves to the bureaucrat's!

I have booked broadband connection last 3 months back and till date they giving some silly excuses
every week Iam going to BSNl office to get the statys and they yet your username password is not created .

I have also applied for new phone connection and. I am waiting from last 30 days just to get information on the status of our application. Actually when we applied they said that it would take one week for phone connection. I'am ok with that but we are still waiting to get the phone connection. I have applied in Wilson Garden branch

Please take some action on this. If this continues many will move towards other services and the looser will be BSNL.
Name: Azeem Khan
Consumer No: [protected]

I have booked broadband connection last 2.5 months back and till date they giving some rubbish excuses every week I go to BSNL office to inquire about the status and discover that they are yet to create my username password. I've had horrible exp with BSNL.

Hi,

I would like to book new BSNL - land line and broadband connection. Currently I am located near Marathahalli, Bangalore.

Could any one give me any Sales Rep No or office no for the same.

Many thanks in Advance!

Thanks,
Som.

I am going to file a complaint in Consumer court..
i got my broadband adsl line on 5th of Oct. After 1 and half months I am yet to receive the Userid-pass. The Calcutta telephone customer service is pathetic.From last 10 days the automatic system is telling that every customer care officer is busy, please stay on line... SUX

Even here my exchange also says its all fault of Bangalore exchange, because they create the userIDs. This is very shameful for Bangalore , being such a Tech City the service is pathetic and worst in the world.

I am applied for BSNL landline + broadband connection on March 31 2007. Got Landline connection after 2 months in June but still I have not got the broadband connection. Waiting since 7 months!

We have taken the broadband connection paying them bribes to each and every person who comes to instal things. A number was left by the person who installed the modem and the new net connection. There is a burnt smell coming out of it whenever we use. There is no response from the person till date as it is temporarily disconnected. When we tried to place complain on 1500 and [protected](call Ccentres!) it says invalid entry and they just hangup. Is this what is called a SERVICE! WILL SOMEBODY TAKE NOTICE AND HELP US BEFORE IT GETS BURNT COMPLETELY? our BSNL landline # is 080 [protected]

the servise they give at bsnl is so poor and horrifying same case here as i also applied for landline and broadband
but till now only land line was installed, and the worrying
thing is that the lineman demanded bribe and insisted that we need to pay bribe come what may
now i am chacing the the lineman for broadband connection
bribe only bribe they want and they want only money
money money

with so many changes like right to information act and
consumer grievance bribe and looting culture of the bsnl no government can change and no body can dare to change as
the mafia rule and bribe rule are luring the common subscribers and taking the system head on...

god only know when this hell fallen bsnl will put things in order
with such a dirty lines men attitude...

I agree...only their ads promise the world..but the reality is totally different...I have applied for a new telephone connection in October 2007, and am still waiting (its alsmost end of January 2008) ! Its just that I dont want to go in for Reliance or Tata (their billing is disgusting!)...so I am bearing with this ### from BSNL...I think BSNL needs some hard task master like Lalu at their helm to get their acts straight.

every time sytem when we restart, internet is not connected
it is asking for confirmatin codes
like user id /password/ area code /circle etc.

This BSNL service is the worst. I just cannot get one issue resolved. If anyone knows the BSNL head officer in Bangalore or Jayanagar area, please let me know (phone numbers or email id's will do). I want to escalete it to the top most and if nothing happens, I will go for some other connection. Thanks.

i booked broadband connection on 17th march.they told i will get land line connection withen 7 days and broadband connection withen 20 days.but still i did't get my land line connection.

I don't understand what is the use of posting our frustration stories about BSNL's service when there is no one to hear our voice or assist us.. when I read the story from top to bottom I realized i'm not the only one who is unhappy. Yes truth is BSNL is 'pakka' govt organization.. don't expect anything good from these guys.. I got the connection on 28th April & before that I received the bill of 500/- dated 14th april.. not sure what to do now.. & when I asked the fellow when I will get the broadband connection they gave very vague answer after 10th May (means next.. next.. next yr.. or never.. ).. BSNL service has reached its nadir ...Cheers! to BSNL

Yes I complete agree with the attitude of the BSNL Worker(I dont to call them officers), I booked connection in the month of January and now it is My and i have not yet got my connection.
After booking the connection we have go around the offices, i Have also applied Online in the month of Febuary but nothing has happened.

I am broadband user.I apply for a plan home ul 900 but its speed is too slow.i complaint many times but no responce.
so please solve this problem otherwise i disconnect my plan.
phone no :-[protected]

Hi,

This is regarding non connectivity of internet thourgh BSNL Broadband connection. My telephone no. is [protected]. We three friends have applied for Braodband connection on Apr 26, 2007. We have been given telephone on very next week but we could get the Broadband modem only after regular follow ups on May 20, 2008. Out of three connection of us three friends residing nearby, only my connection is still not working.
My Address is
H. No. 36, 2nd Floor,
3B Cross, Satyanarayana Layout,
2nd Stage JC Nagar, Post Mahalakshmipuram,
Bangalore 560086

My Phone no. [protected]

I got a Landline connection in the july 1stweek, they told that i will be getting the broadband in 2 weeks.
JE-Telecom-Konanakunte circle - He has called 2 weeks back only twice and told that he will give connection.But he didn't yet.

I enquired with my friends that JE-Telecom-Konanakunte will expect some money to give a connection. If we won't give he will delay in giving connection.

The JE name is Ramakrishnappa, He himself called twice and still he didn't turned up.
He is expeting me to go there and demand for connection, so that he could ask money at that time.

I need a Broadband customer Care no for all tehse problems to report. Can i get it

My location is Ramagondanahalli - Near to Marathahalli and Whitefield.
I am interested to have the BSNL Landline with broadband connection.
I have shifted to bangalore on Sept-2007, From that time onwards I am searching to get this connection but unable to do. The point I am still not getting where should I contact, which CSC (Customer Service Centre) I should contact and where it is? I have made several contacts by numbers and filled online form also. People are calling from BSNL. but they will tell only one thing that you have to take the landline first.How, that they will not tell nor they can send any exective for solving our problems. This is very painfull.

I have a new BSNL broadband connection (I am yet to receive my first BSNL broadband bill).

Since the last 2 days, my connection is down, and BSNL is yet to fix it - I called and visited several times - only to meet indifferent and ineffective/rude staff.

How does BSNL surive as an organization, with such pathetic Customer Service?

Great! I had applied almost 3 months back online for a broadbandconnection. Till date nothing happened, not even a call from BSNL guys. I wonder, this online registration form gets stored or is received by the BSNL staff or not. Browing through so many complaints against BSNL I am in serious dilema to go ahead or not. howver, I have a broadband connection at my hometown in Mangalore and I have not faced any problems as such. The staff have been extremely polite and very responsive. Not sure how this IT city Bangalore staff has so many ill mannered, ignorant, bribe sucking guys around. I feel I will need to go for Airtel. They too are quoting the same price for the broadband connection with phone and their customer support will be far far ... better than these PSUs.

LOOKING FOR A BROADBAND
CONNECTION IN BANGALORE
BUT
TIRED OF HEARING THE WORD
NOT FEASIBLE!
HERE COMES THE SOLUTION

contact:siva--[protected]

Sir

I have the honor to state that our Telephone number [protected] with the facility of BB from BSNL, for past 15 days we are not able to get net. On our complaint to the concerned authority at BSNL Telecoms office, we are not finding proper response.

Please instruct your officials to make good at the earliest, so that we can have our routine work continued.

Tanking you

i hav BSNL broadband @ma place...but i want the router(WiFi)internet...so wat should i do for it...?

Query Regarding the Online Application for new BSNL ew land line connection. Is this available...Can I apply through online for Broad bacnd connection.

I would like to book new BSNL - land line and broadband connection. Currently I am located near C V Ramannagar, LRDE, Bagmane tech park, Bangalore.

Could any one give me any Sales Rep No or office no for the same.

Many thanks in Advance!

Thanks,
gaurav.

I have applied for a new broadband/Phone connection on Oct2008, our area is narayanapura and KR Puram is the Exchange, after booking i visited many times and manage to get phone conection. then to check abt my Broadband connection, after a couple of visits to Exchange i was shocked to know that there is no registration for broadband in my name. it took near about 40 days to know this status and the worst part is, to cancel this i have to follow some tedious procedue so i thought of living with it for sometime and now i have given a new appl... hope by 2009 i will have BSNL Broadband connection.

if someone who falls into K R Puram BSNL Exchange coverage and wants any kind of connection kindly think 100 times before you go for it

For instant, Plz contact me for any BSNL or AIRTEL ADSL router+[protected]

please contach me on +[protected] for new BSNL or Airtel routers

bhai log i would only give one advice ! never go for bsnl...the most horrible service provider...sometimes they also give fake bills n you have to just keep visitong their offices n see the faces of those idiot employees

It is true that here there is noone to hear these voices and solve them, but this helps for the people who plan to have a new BSNL connection. These bribe hungry linemen first says there is no feasibility even there is one. I went to RT Nagara customercare office several times, the scene is people satnd in the queue for different purposes and the sucking old women workers( ya, agree they are not officers) talk each other about their hundreds of personal things by holding people in the queue, . they even do not know English.

sir,

Past 10 days I have connectivity problem, every call I receive or dialled is getting disconnected.

Please rectify the problem and give us uninterrupted service.

Thanking you,

Regards,

Atheeqh Ahmed Khan
[protected]

i cancelled my net connection 5 months back . they told deposit money wil b sent to us by cheque but still i havent recieved my money its almost end of 5th month. when i contact them they r telling to wait for more days ! this s totally not acceptable n bsnl s d worst service provider