Bharat Sanchar Nigam [BSNL]
Reviews and Complaints

i want to activate my student prepaid mobile sim, i am waiting for last two days, but no one respond me, my mobile no is [protected], so pls activate this no., i m wating for postive response. thanking you

hi, this is chetan,
my complaint is as follows,
I have a landline connection with the number [protected]
Actually i have not been using that phone from past few months as i am not staying in the village, i have requested for the cancellation of the connection two months before itself in the Doddaballapur branch, then they agreed to cancell but till now it has not been cancelled. i asked them why so, now they are telling to go to main office located at Mysore Bank circle, bangalore. and they are not responding properly

My telephone No.2334894 is dead for the last one month. Even the internet attached with it is also dead . The BSNL is charging rent . I have made complaint several times .

Nand Kishore Kalra
H.N.168, Sector 12 A
Gurgaon

Mob; [protected]

hamara teliphon no [protected] no t working coplaint kiya 1 week ogaya abhi thak teek nahi kiya coplint no [protected] bindhu jomon house no 66/2 dayanad colony gurgaon dayanand colony phone worker bahuth deela he pehale hamara 2 monthe karab tha bill barna padkaya complainte karthe raho in lokoko koi fark nahi padre

Dear sir,

We have booked 5 no connections in 17/12/12 in Gurgaon for Manesar Plot no-5 sector- 2A, Tokai Engineering Pvt Ltd.
we have book one no Broad Band and Four no-for telephone connections.
But Today, Bsnl Manesar confirm me that you have not book any connection for Broad Band.
Recepit no- 1350 Date 17/12/`12 and booked by Mr. Chote Lal.

Even my Land line no.[protected] is also dead for last 2 weeks but none of the bsnl employee to take any action, such kind of lack of services are very general incase of BSNL, Gurgaon

Prehari Group Security Services
537, Bhim Nagar, Gurgaon

All Telephone Numbers are Invalid of Khalilpur in your BSNL Gurgaon site. Please Correct it. Thanks.

Village - Khalilpur

Even my Land line no. is also dead for last 2 weeks but none of the bsnl employee bothers to take any action, such kind of lack of services are very general incase of BSNL, Gurgaon

Vikas, Gurgaon

I am also frustrated, BSNL service sucks... My phone was dead for months and after complaint they fixed it but just after 3-4 days it’s gone again. My connection also falls in Palam Vihar exchange.

When I talked to some person in their main office, he said, "Bhai Saab, we are 'Sarkari' don't compare us with private telecom service provider".

None of Gurgaon numbers are correct in blow Customer Service Center list. http://www.haryana.bsnl.co.in/Customer%20Service%20Center.htm

i taken 750 UL BSNL BROADBAND CONNECTION.they telling that 1mbhs speed.but i get only 30kb/sec.

why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?why?

my phone ded one 3...week.. chithara exchinch.offesers .note good .note working

im a bsnl customer since last 10...but now my land phone is dead last 1 month...i made more than 10 complaints...but the employs in bsnl are disapponted me ...they didnt find a solution for its complaint...my place is aryankavu in kollam district at kerala...

My Phone is dead since 28th of Jan 2008 no one even come to see the cause. I made 34 complaints. Its very shameful act on the part of BSNL. BSNL new full form should be (Bhagwan Se Na Lage).

Recently I got a Rs.2787 false bill from BSNL.

I can say BSNL is a worst company in India.

Actually I have opted for Rs.500 BroadBand plan but I get around Rs.670 bill.

When I contacted they explain something like service tax etc.

And also I have paid some Rs.300 extra which is not under my bill I have brought my own phone still they deduct my money.

I really shocked when I see SMS regarding Rs.2787 fake bill.

When I contact customer care they don't have explaination for my questions they simply say "We don't know anything we are forwarding your case to account department".

Have you ever visited BSNL office, they are very lazy, a private data entry operator can work 10 times faster than what this lazy BSNL employees can work.

They actually don't know how to talk with customers.

BSNL may be India's largest telecom company but I believe its also the largest worst company in India.

Unfortunately our government is responsible for this kind of companies. Unlike coutries like US where customer have power to speak, to file a case easily against the company we are lacking behind, that is the reason we are behind. We are still developing.

we have huge manpower but we don't have attitude.

I live in tamilnadu,kanyakumari dist,allumoodu,kollencode(nambaly ) i applied for a broadband connection.When i applied they asked for ten days time,that time my sniority was eighteen but now its eight.some persons canceled and take some other connections.When i ask them about my connection they say the equipments have not come,three days before they say the equipments is avilablein nagercoil,but when it come here we dont know.I just hope to get it at least a few days

I also applied for new broadband connection plan. Its over two weeks now, no one has come up to set up the installation. Even I tried to call the person, N.S. Kushvansh(code No. IAG010100049), who came to collect Rs.1250/ . for the pre installation fee, on his provided no. [protected], he is disconnecting the call or doesn't gives satisfactory answer.
I am really fed up and don't know who do do and where to complain as their is no one who looks responsible in this SARKARI organization.

BSNL - A complete Babu organization

If you are a corporate user, NEVER opt for BSNL.

They are the MOST UNRELIABLE service providers you will find on the whole PLANET.
Like MTNL they are only good for telephones.

Internet and Broadband is not their cup of tea.
They are still stuck in the late 1990s thinking that the world is using Internet only for fun.

These illiterate ### do not know that " Duniya Hello-Hello Se Bahut Aage Nikal Chuki Hai "
They offer ### in the name of service.
They offer ### in the name of reliability.
They offer ### in the name of Next generation internet.

Shame on you Deepika Padukon for appearing in their advertisements.
I am sure she would not have used BSNL services in her whole damn life.

Yeah guys .I also face the same problem I applied for broadband 2 months ago and I still have not got it
.They told I will be getting it within 15 days and whenever I phone to them they say your application is not yet sanctioned .I live in kanyakumari nagercoil

Hi
I am Sree Bal
I i applied for my connection online and some agent came from "ascent poly films (p) ltd, shop.no.6, ganpati complex, opp.Huda nursery, atul kataria chowk gurgaon" and collected the sum of rupees 650.
He told that he will call me back regarding the Acknowledgement No but he never did.
He also promised me that it will be connected at my location within 5 days which has never happened yet.
I am really worried that i will not get the connection and what about the money which i gave to the person in cash as ther was no option in the form for cheque .
please call me at [protected]
or email me at : sreebalibm@gmail.com
If anybody can help me in this regards .

I really agree

BSNL Really really SUCKS! This is the worst Service i hav ever seen.
Frequent disconnections, , awful network speed![once in a blue moon, the speed is gud; but wen u need it it really F***s up!.
I am a online gamer [ on gamespy, Garena...], i got totally mad tat i sumtimes bang the modem on the floor..

BSNL ---- Worst Network ON EARTH!

Dear sir,
I applied for new connection on 24.6.08 with Palam Vihar Exchange. My Reg. No. is RPK/NONOYT-GEN/INOTH/1080. I have not recieved any feedback from bsnl. I too applied for broadband connection.
i live in K-1/173, New Palam Vihar, Phase-1, Gurgaon. kindly look into the matter, i hope the complaints are resolved here.
thanks
sushil
[protected]

ya am also having the same prob what they told that above .i have applied for landline and broadband connection before 4 months they installed the phone connection but am not get broadband connection when i contact them they are not take at this as a matter and their response is they did nt got any order from superior officer like that they telling they lastly installed at january connection after that they are not installed to any one . then how India will be developed if they working like this plz take this as a complaint and help us . am from kanyakumari district . Nagercoil

Yes - I wholly agree with the complaints above. I faced the same problem. It took a month for the phone and the broadband to come when I was told that "engineers" will come "tomorrow". After the broadband connection was activated, only one laptop could connect despite having paid rs. 3000/- for a wireless modem. On top of this when we complained that we intend to work from home so we need the connection "wireless" we were told "Why do u need it? Why cant you connect one laptop after the other". What stupidity! Who are they to tell us how many laptops should we connect? and the problem remains unsolved even after one more month.

Dear sir,
i applied for new connection two months ago but still i have not recieved any feedback from bsnl. i applied for my connection online and some agent came from "ascent poly films (p) ltd, shop.no.6, ganpati complex, opp.Huda nursery, atul kataria chowk gurgaon" and collected the sum of rupees 500.
i live in sector 10.a gurgaon. kindly look into the matter, i hope the complaints are resolved here.
thanks

I am having broad band connection from bsnl. i am not in a position to browse the usage. when i go to the web side it says internal problem, try again. Please let me if can switch over to dataone. if so how to go about it.

I have applied for bsnl data one from past 2 months im running behind them but they have not installed the broadband. Very poor service!

i can, t check my broadband Usage, website showing some internal error, pleasa try to solve errors

when my telephone([protected]) account will be added so that I can see the internet uges.

http://bsnl-data-card.blogspot.com
What is Bsnl EVDO? This page describes everything about this cool 3G technology: BSNL EVDO Coverage, News, Tips, Benchmarks, Product Info, Downloads, Vendors, Forums, Antenna Info, EDVO

how would i come to know my portal id inorder to check my usage account.

Please My Broadband Uges Downlod

sir njane sujith oer pravasiyane kadampanade bsnl parithiyil paramala subitha bhavanathil ore new conection tharanayi aplicaction thannite 5 masam kaziju eanikke net upayogikunnathinayi conection thanne sagayikanam

Dear Sir,

My relative is having BSNL Land NUMBER. Now on 16.10.2008 he has expired due to heart attack. We have come to know that the accidental insurance scheme is applicbale for land line owner of Rs.50, 000.00.

Please let me know that weather DEATH DUE TO HEART ATTACH will come under this scheme or not.?

If eligibel, plesase let us know the procedure in details for further action.

Thanking you,

G.NITYANANDAM
DATE : 22.11.2008

I AM SERVING IN THE ARMY AND PRESENTLY POSTED WITH A STRIKE CORPS (.) MY LAND PHONE [protected] UNDER JURISDICTION OF DIVISIONAL EXECUTIVE ENGINEER KADAMPANAD IS NON FUNCTIONAL SINCE 13 FEB 2008 (.) SEVERAL COMPLAINTS BY MY FAMILY ON DAILY BASIS AND PERSONAL VISIT DURING MY 10 DAYS CASUAL LEAVE (THREE TIMES) WITH DIVISIONAL EXECUTIVE ENGINEER KADAMPANAD COMMA NO REPEAT NO ACTION SO FAR (.) BEING ONLY MEANS OF COMMUNICATION WITH FAMILY REQUEST TAKE NECESSARY ACTION TO RESTORE TELEPHONE IMMEDIATELY (.) INTIMATED FROM HOME THAT MINIMUM TELE RENTAL CHARGE FROM 01 FEB 08 TO 31 MAR 08 RECEIVED AND BEING PAID (.) REQUEST DIRECT CONCERNED AUTHORITIES TO EXEMPT FROM PAYING RENT BILL FOR THE PERIOD FROM 13 FEB 2008 TO TILL RESTORATION OF PHONE (.) EARLY REPLY/ACTION REQUESTED.

Sir,
I am Kerala, Trivandrum and now I am working in Doha.Please send me details about the Land phone under self custody for a year. Please furnish me details about the rate to keep the Land phone - under safe custody for one year and also inform me the Charge/ rate immediately.

With thanks,

ABDUL LATIFF.SH,
+[protected].

I was wanted a broadband connection and submited all the essential
information and money.FROM 3 weaks no body come for connection.
We inform SDO and JTO. But no action taken by them.we also call TDM but no body pick up the phone.Evry essential thinks are present in office but connection is delaying. I got modem also. please take any action or give me some suggestion.(gharghoda Raigadh C.G)

We have logged a compaint since a week, But no one has come and rectified the problem.. One line will come and tell that he is going to office to get the equipment and he will never turn up or call to rectify the problem... 3 - 4 times we have to book the complaint...The employees are not serious about the action

Dear sir, its kokila jasrotia from Sujanpur (Arun nagar) Dist Gurdaspur.
i had requested for GPRS service as per the instruction given by the customer care person on 19th dec however, even after 5 days it is not working .
i got fed up by calling again and agian to care centre but of no use .
it is very disgusting that u r providing such a poor service to ur customers...
kindly take relevent action.

To
The Manager,

I am Dr. Dileep AO, son of Mr Ayyappan Nair, who is having the

telephone number of [protected]. I am right now in Canada.

Actually I have taken broadband internet connection to the above

said number and paid one year payment (that time it was 2000 rupees

for 12 months). I enquired the due date for the next payment. I got

the information from your people that I need to renew the contract

only on July 5th, 2008.
Unfortunately we received a bill amounted to 1320, which includes

debit 877.22 and service tax 141 (bill no: [protected] to be paid on

7th may, 2008). We are neither a frequent user of telephone nor

internet, so it indirectly means that you have charged extra amount

in the name of internet. Whatever it may be, after enquiry with

your people, we have paid that bill.
But now again the bill has come to an amount of 968, which

includes debit 608, service charge 103.35 (bill no [protected] to be

paid on 7th june). I NEED A JUSTIFICATION FOR THIS INJUSTICE. What

is the rationale behind this bill. You need to explain me, Why I

should not go for a legal action against this? I am sorry, that, I

dont want your internet service anymore if you are doing this sort

of things. You are serving people or serving yourself?
Please explain your details regarding this billing. If you have no

explanation regarding this, kindly make arrangements for

disconnection of this internet connection. In this competitive

world you should not expect that everybody will depend on you.

Without customers, BSNL itself cannot exists.

Kindly do the relevant action,
Regards
Dileep AO

For a decent survival in these competetive times BSNL will have to re- gearup and revamp its working . To start with, this public concern will have to change its existing ruling mentality to service mentality. Perhaps every individual of BSNL, who draws salary from Indian tax payers' exchequer, needs the indoctrination that he or she now no more serves the British Crown. Every public servant is supposed to sreve, not rule, the Indian public. Only LAW must be allowed to rule.
I am an old user of BSNL phone [protected]), and now a broad band user also. No fortnight has passed without causing heart burns due to problems connected with broad band seavices. Problems are removed only when I approach the CGM, Shri Chandrahas, seemingly a man of great capacity to hear complaints, without any air of superiority, arrogance or annoyance.
On March 31, 2008 I had applied to change my broadband/telephone services to COMBO PLAN. My request was entertained, and my phone was admitted to the said hyped plan, the COMBO PLAN of BSNL. I expected to get my telephone bill for April according to that plan. I was shocked to note that the bill for April was not as per the said plan. The commercial officer politely told me that eventually my request had been cancelled due to certain administrative reasons, and hence I am not entitled to avail the facilities of the Combo Plan. My many days of several complaints with BSNL officers having gone in vain I had to tell the case to CGM shri Chandrahas.I am sure, he will look into the problem, and remove the anomaly. Am I entitled as a user to ask the top brass of BSNL why the Combo Plan has been denied to me? Why a consumer should be discouraged, and compelled to jettison the BSNL services and adopt some private source? Is it true that private service providers are playing the game of causing perpetual discouragement to BSNL users ? Has the complete BSNL become vulnerable to the game of the private service providers? Is it not the time when all public services related departments like BSNL should be disbanded and replaced with private parties? Public will get then more attention of government on subjects related with governance .
With regards
Balram Misra
May 22, 2008

I am subash from Ganesapuram.S.S. Kulam
[Exchange], Saravanampatty [Control] .Coimbatore. Tamil Nadu.. .I had applied for BSNL LAN
line connection on and paid Rs 100 on 29/10/08 [in an two days offer]
and its graned on 19/11/2008..[ D/N No N955673 D/N Dt 29/10/08 RCT NO
[protected]
i had approached SS kulam BSNL office in December...Until that there
is no intimation from that office regarding my connection though the
grant order contains my address and mobile number cleraly..On the
same day i met Mr.Jayaprakash in s.s kulam exchange, and enquired
about the status of my connection...He dosent behaved well..He asked me to get back my money from the office which i have paid...i refused to do that since i was in urgent
dosent know what i want to do...After 4 times of approachal to
jayaprakash i moved to saravanampatty on january.There i met
Mr.Prasanna[AE],
he promised me that he will take the necessary actions and he will
grant the connection with in ten days.. As if now there is no response
from his side..
when i call him he is intimating that he will do my favour in another ten days.
when i approach jayaprakash he is not even speaking with me...it dosent matters.. but i want to get the connection .. where i want to approach ...? any one help me please...

DEAR, BSNL
It's very sorry to complaint you that i have activated my caller tune on 13/05/2009. The Respective charges have been deducted imidiately after registration for that BUT, STILL my caller tune is not activated. PLS. do something in that regard.

i m not able to find code of hello tune on net

Never activate 56700 caller tune of BSNL. It just worst. Money wasted. Call drop reduce money. Chosen call not activated. No help. Not run always. No way to stop. Amount is reduce always. Solve the problem.

hi i am ripan using bsnl connection, i want hello tune code, pls send me the code of college song from mera pind movie by harbhajan maan .

how i can found new punjabi bsnl callertunes.plz snd me all new bsnl callertunes codes

23/9/08
Dear Sir,
PLease cancaled my bsnl callar tunes. i have not continue the caller tunes but charged 20/- rs. cut my balance so please cancal my bsnl callar tunes.

how can i get the list of caller tunes and get that activated to my nokia handset?

DEAR, BSNL
It's very sorry to complaint you that i have activated my caller tune on 16/08/2008. The Respective charges have been paid for that BUT, STILL my caller tune is not activated. PLS. do something in that regard.

i want code for punjabi caller songs via website. please guide

Sorry its not a complaint but i want caller tune song as ragavendra rajini film song janani janani...

Kindly help me

Sir,
I did not received the mobile bill till date([protected]/CUG/Chennai).
I came to know that the bill is missent to PIN No.625 009 instead of 625 011.
kindly arrange sent my proper pJn Code.

please send the bill of telehone no. 2498014 at NOIDA immeditely it has to be paid by my office

My telephone no. [protected] at noida may kindly provide the bill which has to paid my office

sir what next I should do Pl guide me

sir Can I get a reply for the above error or addition in the bill (phone no [protected]) It seems that the office of GM is still investigating the matter. Hope to get a reply in a week Thank you sir.

I am having phone connection in Tirunelveli SSA area(Tamil nadu) I received the July 2008 bill and I immediately remitted the moneyRs 374/- There was a demand in the bill along with BB item a sum of rs 48/- has been added to Rs 250/(monthly bill amount) when I asked the details the official told me sales tax. But I bought the modem by paying a sum rs 1200/= Thus there is no chance for collecting salestax separately. I have also sent a petition to NODEL officer (Naganathan) I am yet to get a reply My telephone No is [protected]) Will you please arrange to get me a detailed reply from the GM bsnl Tirunelveli 627003, earlyFrom [protected] I am waiting to get a reply from the GM office Thank you in anticipation Yours faithfully sn subramanian for venkittanarayanan

Dear Sir,

I am in receipt of telephone bill having No.[protected] on 23.8.08 with last date 22.8.08.There is penal amount of Rs20.00, who will bear it ! We are regular and timely payer of telephone bills but late receipt of bill is causing delay in payment . Kindly arrange to examine the matter and ensure timely delivery of telephone bills.Also writeoff the penal amount in bill of [protected] for the month of July'08.This complaint pertains to Distt telecom division Nagaur(Rajasthan).
Thanking You
Yours Faithfully
M.C.Harsh
Executive Engineer(400 KV GSS)
RRVPNL, Mertacity-341510

Dear Sirs,
On 9th of may 08 I gave an application for disconnection of my telephone number [protected] as I shifted to Indirapuram, it was assured that by 12th may 08 the telephone will get disconnected but till date the phone did not get disconnected.
They have sent me a bill for Rs 2999 which will be paid by me. But simultaneiously they have to give me a refund of Rs 2000/- Which was taken as deposit.
Lack luster attitude is a matter of concern.
Regards
Vijay Pai

my no is [protected].i am not receving my telephone bill.

i am not receving my telephone bill.my no.is 277792 in distt gurdaspur (dhariwal).phone is at the name of sain dass.

most disgusting and blur attitude, what are they paid for, i feel very pity about the system and admin in such govt sector.

Hi,

I agree with the views of the people about the service of BSNL Durgapur. I live in UK and my family is in Durgapur. Every time I call the landline, either it is dead or else so much disturbance that hardly either of us can hear anything. Repeated complaints have been made for years. No remedial action has been initiated. 2-3 times they have changed the phone instrument by an old repaired one which again starts giving problem within 1 month or so. My question is if half the month the phone line is dead, then why do they charge the monthly rental. ONLY BECAUSE IT IS SARKARI. SAAT KHOON MAAF.

Regards
Shekhar

Sir,
I’m KOUSHIK MAJEE from DURGAPUR West Bengal. I launched a complaint (Complaint No:4019524 ) for excess billing .
Every day am calling to BSNL Call centre ([protected]), every day some or other person will pick the call and tell next day it will be ok.
Very poor service kindly help me. My Mobile No is [protected]. The call centre people are herrazing me

i m ashish, from durgapur
the attitude towards complaints are very disgusting.they never take care of their costomers.
the attitude is that, the costomers are trapped in net now they have to use which they provide to us.

I’m Sudip Kumar das from Durgapur West Bengal. I've broadband connection from the beginning. It is almost 10 months that I'm using this service. But within this 1 months I've done almost 10 time complains for technical faults. But I didn't received any response from your side.

Thanks & Regards
Sudip Kumar das
Fll/23 P.C.Road.
B-zone,
ph no-2605559
Durgapur

Gone through the Only complaints.
BUT I am using Broadband service for more than one year. I felt it alright.
Most probably, as I recollect, the service disturbed for a few days throughout the span that too was taken care by the department immediately.

Respected Sir,
Our phone is not working from last four days. Our phone no is [protected]. So, when you receive our message please recover our problem as early as possible.
Thanking you sir,
yours faithfully,
P.Rajan Babu

Dear Sir,
I'm utilising BSNL broadband service for past 10months(Home 250). Now i have a repeated problem in net connectivity for last 50 days(25th july '08 onwards). I logged the complain in the proper way and I also visited concern SDO several times and told about my complain in verbal and also in writings but till date it is not corrected . Still this connectivity error ( ADSL not blinking or fixed ) is coming continously. Can you please rectify this issue at the earliest, as I am paying the rent for this in regular course without getting services.

Broad connection thru House phone connection (Ph no : [protected])

D/Sirs,

I've gone through the complains. I am using the Broad Band home, Plan250, since more than 2Yrs. This is the 3rd Yr, I am going 2 renew my plan. Of course I've faced troubles often, but the concerned officers helped me a lot, as and when I needed them over mobiles/Phones. Presently I am continuing my connection very well, though some times, don't know why, some troubles like link faliure etc occurs.

But by & large I am satisfied with the services rendered and grateful to the concerned officer's help, they provide.
And it is a must that, just make a complain and sleep, they will be rectified automatically. You must be active & after it to get the job done. VAI! afrerall this is INDIA.

AFriend.

Sir,
I’m Dipankar Singha from Siliguri West Bengal. I launched a complaint (Complaint No:2645737). Every day am calling to BSNL Call centre ([protected]), every day some or other person will pick the call and tell next day it will be ok. Very poor service kindly help me. My Mobile No is [protected]. The call centre people are herrazing me.

Best regards,

Dipankar Singha
Siliguri-1
[protected]

i want to make a complanit on about 3/4 membaers off staff in phones4u in hanley store s-o-t john, racheal, and the manager and assisant manager, ive never been treated so unfaily in my life, as i have been today 16/03/10, as i work as a sales assisant i no the way how to treat my customers and respect them, and my customers are always right to me, even when realy they arnt but aleast that customers has walked away happy and will return to my store, i do not no how that shop is open with staff like that ther attuide were discusting, disrespecable, and all because they have set up a pay monthly sim up in my name and used my bank details, without me knowin, when it not mine and i havent even asked for it and now they say i have to pay for it aswel as my other contract, which i can not afford and iam not paying for something i havent got, well i would like to tell phones4u TRAIDING STANDARDS r coming right your way, and you will also will be looking at been done for fraud, and i will get my money back no matter what, very, very bad customer service i would advise no one to use that store.it would be very nice for one of them to owen up for there doing as its not a mistake please contact on [protected]

I brought a mobile phone from the hanley store in stoke-on-trent-staffordshire i brought the lg chocolate phone on February the 1st and it stopped saving the phone numbers to the sim card the phone was sent off four weeks ago and they say that no fault was found one of the staff in store witnessed the problem and asked the to recheck the phone they still stay that there is no fault and if i want my phone back i've got to pay £17.63 i don't see why i should off had to pay for this has the problem is still going to be there when i get it back. This is not the first phone i've brought from phones4u and had problems with put it will defiantly be the last i think that i should off been able to get my money back has it is still under guarantee i was told that if when i get the phone back and the problem is still there then i can send it off myself to find out what the problem is then they'll give me the £17.63 back i've lost three jobs through not having my phone so who's going to reinbersing me for the inconvenienced i want to know where i stand with getting my money back when the phone comes back with this problem not being fixed.

Dear sir, The following problems are facing our line 01) land lane are very noise in the phone 02) Brad band is very slow in the connection we are complaint last two month many time anybody in not take nessessery action kindly, consider and solve the our problems
Thanking you

Best Regards
K.Dhanaraj
044-[protected]
[protected]

Have been promising BROADBAND connection for the past 2 years. Have no provision for broadband in Vaishali. Phone not working and no action inspite of innumerable complaints. Claiming high things in advertisements. Please don't be fooled by them.

BSNL website for checking current usage has not been working for quite sometime. Can they pls fix this asap ? Or is it intended not to be used ? http://bbservice.bsnl.in/

working at sssihms puttaparthi,a doctor ,paid due amt as mentioned ,promissed for connection in 1 mth.now i yr over

I have a BSNL connection number 080-[protected], and had submitted a form for shifting of the same from Murugeshpalya to JayNagar in September 17 and till date whenever I inquire when the phone will be shifted they give some lame excuses and tell this week it will happen. I am sick of this. The service is terribly poor.

My bsnl sim is not working cornet time please sir help me

Respected sir/madam,

I am using BSNL broad band connection since Nov 2010, initial speed was good at present speed is very bad. I had given the complaint regarding this, In fact I wanted to cancel the connection but the divisional engineer Mr. Shastri asked me to wait for 3 days...! his 3 days time is over but speed is not at all improved, even I am not able to connect to my office server from home. I raised this issue to my office team they said its an ISP issue as below. "The problem is that a port used by the VPN to connect is closed on your router or ISP network and the VPN cannot establish a successful connection with the HP servers
The following ports must be open on your ISP, router and firewall to create a successful VPN connection.
Work with your ISP (Internet service provider) to verify and ensure the ports below are open:

L2TP: TPC port 1701
IPSEC: UDP port 4500 (NAT -T)
UDP port 500 (isakmp) ~
IP Protocol 50 (Encap Security Payload)
IP protocol 51 (Authentication Header)
IP protocol 47 GRE (Generic Routing Encapsulation)

Note: The help desk cannot help open these ports. Please work directly with your Internet Service Provider or Router providers to verify and resolve networking issues".

I hope I will get a proper support from your end at the earliest.

My residence address is.
# 12, 1st cross, 5th block BSK 3rd stage.
Kamakya main road.
Bangalore 560085.
Contact no [protected].

Respected sir/madam

I am using new BSNL broadband connection. Broadband is not working well in our home from the installation day. My plan is 750 plus. In this I am receiving my download speed is 20 to 30KB. I am not getting more then this speed. so we are unable to use broadband regularly. I am a computer hardware Eng. I done everything what all has to be done. I am suspecting it a problem with B.S.N.L Server.
I already give complaints to the local exchanges, but there is no response from your local exchanges. Please give attention to this complaint as soon as possible.

My Telephone No: [protected]

is it a good idea to go for BSNL?they have night free download plan...
i stay in rr nagar..outskirts of bangalore.
pls mail me.

I got my phone shifted but the address is still the same in their register and have since stopped getting phone bills. everytime i have to go to bsnl office, get a duplicate bill and ask for an address change. I started using data one connection since shifting to new house 3 months ago but i could hardly use the net, most of the time its not working, i called on their customer care no and as per the choice, selected for an english speaking operator but to my shock i get to hear a middle aged person conversing in hindi, he refuses to speak in english and absolutely had no colloquial manners. hats off to govt and bsnl. they will never improve.

please attend immidiatly,website is not opening
Net on is working

Since two days no proper website open.Please immidiatly repair. Net-on is working

I am using BSNL broadband for past one year , the conectivity is very poor the data cuts every second minit. i have requested the concerned authorities to rectify the problem. the relief is yet to come, pl> look in to this problem & help me out.

BSNL service related to internet also, in my opinion, needs a lot lot more of improvement. No more defense on teething problems after so many years of functioning with many experts available within the country. Keep up promises because we are paying for it. Customer satisfaction/ delight/ loyalty according to the ISO 9001:2000 certification must not become a joke. Are we being forced to private players in this area? Sad that a national organization fails in this area while other prosper.