Hathway Cable and Datacom
Reviews and Complaints

Hi Team,

Need your intervention and support. Recently I have opted for Hathway Broadband connection with 150 MBPS and my account number is [protected]

I have contacted Hathway Service Desk multiple time about the promised made during the activation. But they have failed to correct it

So contacted escalation team and they have promised to extend by days by 5... From Hathway Marketing team, Account team, Service Desk, and Escalation team... all are well trained with give fake promise and to cheat consumers.

Here is the email chain for your clear visibility:

Rajesh VG
Feb 26, 2021, 5:51 AM (3 days ago)
to tn. appellate, chennaihelpdesk

Hi Team,

I am deeply disappointed with your employees' commitment, false promises and services...in total, I have never seen so many disingenuous folks, in Marketing, Account, Tech Team etc... all in one roof. I have a strong reason to say so...

In the month June 2020, last week, I had requested a call back for a new BB connection, by enrolling my mobile information on your website... But no response for almost 5 days or so, later I got a call from Mr. Mohanraj exactly in the first week of July 2020. At the same time, I have uploaded my details on your competitor website Actcorp, they have contacted me and provided the BB connection on the same day itself.

ACT provided really good customer services, but their internet was not stable... Due to their good service... stuck with their BB connection for almost 7 month plus, but decided to end their connection and to switch to Hathway. Hence contacted your Point of contact Mr. Mohanraj and clearly mentioned my services to be activated on 2 Feb 2021

But your Marketing and Tech team, due to month end closure have activated my BB connection on 30 Jan 2021 and promised to provide additional 3 days i.e. 2nd March will be mine next billing date.. During installation, one your tech you installed modem, I have updated that if there is any internet disconnection, it will be auto fixed, no need to log ticket.

After the installation for a week, I was experiencing internet disconnection for 10 - 30 mins disconnection around 3 - 4 AM, based on your installation team's update... I didn't log any ticket, since it used to get autofixed, but on 13th Feb, there was internet disconnection from 3 AM and it was not getting fixed even after 30 mins... So I contacted helpdesk by email and phone and the ticket got closed stating its fixed, When I checked again around 2 PM or so.. No internet, so I logged another ticket, which got closed around 6 PM. Your Helpdesk promised to add 1 day extra for the inconvenience, but requested to contact next day to log the ticket. Which I did, but it was closed without any extension, in addition to that you have made my billing cycle to 28th Feb, which is absolutely not fair.

Hence, I contacted yesterday for the explanation, but your Account team said it's not possible, since your previous request got rejected. So requested to speak with your Supervisor or Manager. Agent promised Supervisor would call in 4 hours... Hence told to cancel my service and refund my router chargers. Agent agreed to take up my cancellation.

Again after sometime, contacted for slow speed, the call mistakenly landed to the Account team, so asked the status for the previous session, but this new agent confirmed no cancellation request was initiated, only extension of days was documented.

Reason for disconnection:

* Fake promises by your marketing people to fulfill their target for the month (Promised 3 days, which was not honored + No call back from your Supervisor too, as it was promised)
* No confirmation call with consumer before closure of ticket (Feb 13th Ticket closed without resolving the issue, if it's resolved... why they need to log another one on the same day)
* Not capturing the consumers request properly in the ticket (Requested for cancellation, but logged as days extension on 25th Feb)
* Misleading of consumer (Feb 13th, first agent requested to call back, once issue got fixed permanently to extend 1 day to my billing cycle)

Note: Please check all your call recordings with respect to help desk conversation.

Hence sharing my frastruation and request for disconnection of BB services by 28th Feb 2021 via Email, since I don't rely on your support teams documentation.

I have attached a couple of screenshots for your reference.

Response from Hathway as below:

tn. appellate.
Feb 26, 2021, 10:56 AM (3 days ago)
to me

Dear Mr. Rajesh,

Greetings of the day!

Please accept our sincere apology for the inconvenience caused.

We have empathized with your complaint and would really like to apologize for the miscommunication that happened.

Referring to your complaint, we have taken your complaint up with our respective team and asked them to process your request accordingly.

And we also assure you that 5 days of the extension will be added to your once the current plan expires.

Your valuable feedback will definitely be appreciated and helpful for us to understand better.

Please feel free to write us back if any assistance required.

We are always happy to assist you.
—
Regards,
Appellate Authority

Hathway Broadband - TN

Response email to Hathway for failing to fulfil the promise by escalation team:

Rajesh VG
3:42 AM (17 minutes ago)
to tn. appellate

Worst services... once again...
You have failed to keep up your promise...in the last email you have promised that 'we also assure you that 5 days of the extension will be added to your once the current plan expires.'
But my connection got deactivated, stating service is over... unable to reach your customer service folks via call too
I will upload all these email chains in a public forum... how your service is really sucks.
Really unhappy with your services

Regards,
Rajesh. V

hv Hathway cable connection thru local operator Space Link Cables ib Bangalore. As per TRAI basic charges rs130 + tax for 200 channels revised on March 20. Earlier it was 100 channels. Additional NCF is apicable after 200 channels for every 25 channels. If I choose 200 channel I need to pay Rs 80 extra. My area alone they 1500 connections. If 750 people opted for choosing channels average rs40×750 30000. Imagine how much money in entire Bangalore and karnataka looted from public. When I raised this query, they have disconnected my service. When I asked operator, they conveyed as per instrction from Hathway. But Hathway told they are out of Hathway, I should contact operator. But the operator is with Hathway only as my neibhour also having the same connection. I understood hathway people played game.
Please resolve this issue and get back connection. I am a senior citizen.

I am used the network in past 2 years account no - [protected]. I register a request on 10/09/2018 request number is 10092018w213897 still not resolve and any information or intimation.

Very pathetic service for the network.

L spoke to 18/09/2018 to call center number nivetha is disconnect the call.

Very very worst service.

Veeramanikandan. S
[protected].

I am existing hathway broad band connection holder (customer id:1257564) and from last 10 suffering with my wifi connection. but I never ever seen this type of service. customer care/ technician all employee just giving me excuse. I do not want this type of service. I am going to highlight this type of cheap service to all social media. this is very pathetic and just because of it I lost so much money in my business. from last 4 days I am calling to customer care/complaint dept. no any resolution that's why I am writing this complaint. finally I would like to say I am not happy with service. so either company will give me my lost rs.-15000-/ or refund my full amount what I paid from last one year. for kind of your information I am forwarding same mail to all social media. thanks and regards amit kishor [protected]

Dear sir I had a hathway internet connection @ my res in charkop, which I renewed around 14th july 2015 for 3 months payment made was 3464.00. customer id : 1194239 for some reason I had to shift & I bought a new flat at vishwadeep heights, kt soni marg, off link road, mahavir nagar, kandivile west. I had asked for transfer of my existing account to the new address but was informed that this particular building hathway connection is not available. I had my modem & router surrendered on july 25th 2015 for refund of deposit & refund of unused internet plan, I was asked to wait for one month. I received a chq today from hathway but only for refund of deposit paid on modem / router I did not receive refund of my renewed internet account which I have not utilized. this is to request you to process the refund of unused internet plan as hathway does not have connection in vishwadeep heights I have had to surrender my existing connection. kindly process the same at the earlierst as I have already waited for one month for my modem refund along with subscription refund, which you have not refunded & again a month wait as per standard procedure for refund by hathway would be unjust. enclosed is pdf file for your ready reference. once the chq is processed kindly intimate on this mail id & mobile : [protected] & courier to the new address below & not the registed address of the account no 1194239 as I don’t live there anymore. expect prompt action from your end. continuation of complaint as reply from hathwat was no refund possible dear sir I am surprised & shocked at your reply & attitude of hathway when your person called for renewal around july 12th I asked him if my hathway account was transferable as I was looking for a new house already, I was told a big yes, I reconfirmed my new area is mahavir nagar & building is vishwadeep heights in mahavir nagar again the answer was yes, so I went for 3 month renewal in july else I would have taken a smaller plan for the 15 days at my old location. the shifting address was communicated to the person who called for renewal & the same was confirmed when your person collected the cheque & I had asked for internet to be disconnected at old address effective 20th july & give me the connection at mahavir nagar from 21st july. it is when your person who came here to make the connections at vishwadeep heights said that hathway cable is not possible in this building & advised me to surrender the account, modem, router & I was told full refund will be given less usage from 12 july to 21 july. sir it is your problem [ hathway] I have not offered to close my account it is hathway that is not providing me service on my account to my new address & hence I don’t accept nor expect an answer we won’t refund. sorry you will have to refund me unutilized proportioned amount as you don’t have service particularly in my new building you should not have collected my renewal of rs: 3454.00 in that case. if your sales people are not aware of certain exceptions of area it is not my problem I again repeat I have not closed my account but since you do not have service in vishwadeep heights your office has asked me to surrender the connection & take refund, this sure is deficiency of service at your end m/s hathway. I am making a simple & polite request refund me my payment at the earliest, my doors are open for further escalation which I don’t want to get into. continuation of compliant as per your last email from [protected]@hathway.net of 18th sept as follows marked in blue : dear customer, greetings from hathway cable & datacom ltd! this is with reference to e-mail; we would like to inform you that your concern has been assigned to the concerned team. request you to please allow some time for the final closure. still waiting to hear from you although I have given up hope that hathway is at all intrested in any refund giving inspite of you not providing me service at my new residence for want of technical issue from your side, kindly read the mail below in yellow which shows the efficiency you have for collection on an a/c which is surrendered 2 months back. it appears hathway only knows collection not any refund side in their business. it is high time I take up the issue with all concerned govt & regulatory authorities and agencies, never mind I lose 3000 odd rupee refund & spend some more, but the way you are handling the case should come public by way of consumer court, press, trai, or even higher authorities. rest assured this refund of loss to me will surely be greater to hathway in terms of value loss, reputation, media, press everyone knows how hathway refuses genuine refund for lack of service on their part. this is mail for renewal received today wow what efficency. dear harresh, as per our records your hathway internet prepaid plan will expire in seven days or mb consumed whichever is earlier as on today. please renew your account, to enjoy uninterrupted services. please ignore this mail if you have already renewed the account. renew on or before expiry date so that left over mbs will get carry fwd, applicable only for topup to renew your account click here http://payonline.hathway.com/hathwaypg/quickbill/quickbill.html regards, hathway internet from harresh s. vasudev suite 1903, vishwadeep heights, k. t soni marg, off link road, mahavir nagar, kandiville west mumbai 400067 mobile : + 91 [protected] emails : [protected]@gmail.com // [protected]@aol.in

When I enquired for Hathway connection, I got numerous calls from their Sales Executive – Mr Rajkumar who was marketing and promoting the product and the offers.
After 1 week, I agreed to take the connection.
When I asked him within how many days will it be activated – he stated within a day or maximum 2days from payment.
When I called him to take the payment, he was very flexible to come anytime and wait for all documents
After handing over the money – advance payment for 3months of Rs 3500, he started to leave. I was shocked and asked him what about the connection?
He said some technician will come over and do the installation next day.

What happened later was unbelievable… this sales executive just absconded with the money. He stopped responding to calls. When I called him from a different number he asked me to contact technician and the technician said I will come tomorrow and then a day later even he stopped answering the calls

So basically, this team disappeared with my money of RS 3500. It has been 8days and they are not answering calls or messages. They have cheated us.
I called their nodal officer but she was of no help. Fortunately, my father is a PSI and I am lawyer so we have now raised a police complaint against Hathway as fraudulent because I have the receipt (22507) and have also recorded the telephone conversation.

We will ensure we get the refund and also share our experience in media and newspaper. Pls learn from my experience.

I took Hathway's connection in Feb-March 2014 (in Wakad, Pune). Barring a month after it, I have not been getting proper connectivity. I have complained 20-30 times every month. I used to get 3-4 days of connectivity every month that too after so many complaints and phone calls. No resolution was provided to me by Hathway. Instead, they are asking me to pay for all these months. I didn't get a connectivity, what should I pay for? Does Hathway want to earn without providing service at all. Instead, I am demanding Rs 1000 which was taken by Hathway as installation charges as I never got the connectivity. I have all the complaint numbers and call recording with the customer care. I have raised it to the Nodal officer, appelate authority and to the Hathway helpdesk as well. No one is replying to my E-mails regarding the refund of installation charges. I am fed up complaining and feeling being harassed by Hathway. Please look into this matter seriously. I can provide you with all the call records and complaint numbers.

Bhavesh Sharma
Acc no: 1098463
Wakad, Pune.

Hi,

I have taken broadband connection, 50MBPS for 6 months and paid advance amount of 3200.Since the day one service is not good.I have been calling and communicating with the customer care all the time. with in 60 days, you believe it or not, 40 complaints raised.

The horrible problem I am facing with Hathway is UPLOAD speed is ZERO, which makes unable to send any mail. Keep requesting Hathway to terminate my connection for the last 2 weeks. send several mails and calling to customer care every day 3, 4 times.

still now, there is no response.no feed back.

Stay away form it and be happy.Its been very very terrible experience with Hathway.

DO NOT FALL FOR 50 MBPS, CHECK BEFORE YOU APPLY FOR NEW CONNECTION.

Regards,

Suresh

Dear Nodal Officer,
I had applied for a new Hathway Broad band connection on 5th of July 2014 and had given the required documents to Mr Praveen Pathak who claimed to be a sales executive working with Hathway. I had given him the address proof, as well as check and applied for 2 mbps connection called 2MBPS FLASH MAXI.. He promised that the connection will be established with in 2 days. However, when i tried to contact him on 7th of july he said that it will not be done today and asked me to call his senior Mr Ashwini Mathur. I started to call both Mr Ashwini and Mr Praveen but Mr Praveen stopped responding and Mr Ashwani Mathur said the connection will be done on 8th of July but no action was taken.
I called the customer care but after putting me on hold for around 5 minutes, i was disconnected. After more than 100 phone calls to linemans, technical support team and other people, cabling was done but no modem was installed.
When i called some person who did the cabling i was told that your application for new connection has not been logged and modem can not be installed. After 8 days of continuous harassment, Mr Praveen Pathak picked up the phone and he said that no modem is required and you can directly plug in the cable in your computer which is a completely absurd and idiotic answer.
I called the customer care and finally was able to receive my account number. After numerous calls to customer care, the modem was installed.
The customer care people never agreed to give email id or contact of nodal officer or direct me to some superior which is against the TRAI guidelines.
After modem installation also, the internet services did not start work and it took me 2 more days and atleast 10 calls to customer care (details can be assessed by you) for modem to work.
When i asked about my account, i was told that it is a 600kbps connection where as i had applied for 2 mbps connection. I again lodged a complaint for rectification
I received a call from Mr Rajeev Roshan who said that modification will be done and asked me to send a mail mentioning my queries but there has not been any reply from Hathway.
I am completely dissatisfied with the services of Hathway and will like to know how can i discontinue my connection and get refund of the amount i have already pain if no action is taken. I hope you people can take action other wise i will thing about complaining further higher.

Dr Kapil Singhal
DM Neurology (AIIMS)
Senior Consultant Neurologist
Metro Super Speciality Hospital
Sector 11, Noida, UP

I have paid a cheque of Rs.4998/- for a new Hathway connection, they said the installation would be done within 3 - 5 days, it has been15 days but the installation is still not done..

It has been very ridiculous service, the excuse I am getting is engineer is not there, cable and modem is out off stock

When I call up the customer care they are not sure what to do and they give me. The executives collected the cheque is not picking up the call. Every day call center executive is give me false promises that it would be done .I work for a USA company and hence I need to work from home sometimes.

Even today they assured would be done by 2pm but surprisingly no one turned up till now...I never thought such a brand would give a pathetic service.

Dont go for hathway any more.

I am a Digital cable HD subscriber from Hathway thru their LCO Sai Star Cable in Kandivali East area (Smart Card# [protected]). first year I paid Rs. 6666/- for a year when they started service with 8 channels and increased it to 20 later. While renewing I had a choice to go to Tata Sky or other dish based TV or retain Hathway. They were charging Rs. 5555/- for a year service and promised me that I will get all HD channels for the entire year including the ones added in future. They did not have any package to chose from so I went for the max as they had no other option in HD. In Oct 2013, they added 3 channels and blocked them for me. I called the helpdesk and logged a ticket. 2 days and no response other than one SMS informing me of the ticket nmbr (Ticket# 368006 Date 10/12/2013). I again called and they told me that I have to connect to my LCO. when asked for number they did not provide saying it is against the policies of Hathway. Hello. What policy stops you from helping the customer!:-(.

Not only this all my HD channels were down once for multiple days. The quality becomes bad every now and then. The customer service is pathetic - they will transfer the call 4-5 times and every one will ask for the issue again and again. It is a waste of time to call them for any resolution.

Anyway regarding the blocked channels I wrote to the Nodal Officer Mr. S Venkateshbalaji. I got a call from his office in 3 days. The person who spoke to me(Firoz) was nice, understood my issue and asked me to wait for a call from LCO. so far so good.

The person Subhash called me from LCO- Sai Star Cables and started asking me the problem. After explaining the whole thing he told me many things which I could not understand but I got the point that I will not get these channels and I am free to do whatever I like to do. Go to Nodal officer, go to anywhere I want to etc. When I asked to speak to his supervisor the response was not good. He sounded very rude and said I am the highest authority here so you speak to me only. I was scared with his tone.

I searched for Nodal officers number on the internet and gave a call. No answer to my 4-5 calls on the landline. I called the cell# given. No answer for 5 calls and then the phone was switched off.:-( I thought they are there for listening to customer complaints!

Fortunately I got a call after sometime and I spoke to a lady saying that Mr. Venkatesh is in some meeting and I can talk to her. I insisted that I want to speak to Mr Venkateshbalaji only and requested her that he call me when free.

He called and after listening to my story started talking like a lawyer asking for proof of everything. Who signed the receipts etc. I told him that I got the cable in May and don’t remember the name and also that I am not at home right now. Will send the copy of receipt as soon as I get home.

He still continued talking from Hathway side indicating that I am wrong and what they are doing is right and in between if I interrupted he would ask for proof of whatever I am aying.

After me telling multiple times that Hathway promised me all HD channels verbally when I paid and they are not giving me all channels now - so I want the blocked channels restored. That’s it.

He sounded to me more a lawyer of Hathway then a Nodal officer who wants to understand the customer problem and get a resolution to it. Pathetic.

I got the message. After using Hathway for 10 year for TV and Internet I have to search for an alternate provider.

Is this the way Hathway treats its customer even at Nodal Officer level. I was aghast.

I advise to all not to subscribe Hathway / Sai Star Cable

Dear nodal officer,

This is per reference to my hathway broadband a/c 982864. Please note my absolute dissatisfaction with regarding to quality of service and customer grievance redressal at hathway call center:
1. Call center agent has been instructed not to provide the coordinates for nodal or appelleate authority (reference agent: ganesh; date of interaction: 11th september 2013, sr#8709783). After repeatedly insisting him the required information was not provided to me (which as you are aware against the trai guidelines).
2. Call center agent repeated refused a call transfer to the superior or floor manager and kept on arguing that the same cannot be facilitated (which as you are aware is also against the trai guidelines). Finally after lot of pushing, he managed to forward the call to his senior and he provided me the email id of nodal office viz. [protected]@hathway.com (which is wrong) and he also mentioned that there is no telephone no. That I can call to (which as per your website is also incorrect: http://www.hathway.com/hathway-broadband/nodal-officer-detail.php)
3. The quality of service over the last 2 weeks has been poor with multiple no-service periods. Please note the previous compalint requests lodged from my end: sr# 8643951, 8626180, 867909 and 8709783
4. Currently the service is again down, and the call center executive just informed a complete outage in santacruz east area.

In lieu of the above complaints, I believe the seriousness of the issue is very critical from a regulatory as well as customer satisfaction point of view.

Just so that everyone comes to know about the malpractice being carried out by hathway call center I have posted this email on http://www.complaintsboard.com website as well.
Request you to kindly get back to me on all the mentioned points, and assure me if uninterrupted service can be provided by hathway?

Looking forward to your reply in anticipation.

Thanks and regards,

Sohag sarkar

We are using hathway set top box since many years for our tv.
Customer id for hathway :11543.
Every year we pay the charges anually i.e. Bill amount for entire year in first month itself.
Still we do not get proper services & the technicians do not arrive to solve complaint as they are not
At all bothered as they have received the entire year amount for cable connection.
But I would like to inform you that I have been cheated by hathway & the entire higher team of hathway is involved in malpractices.

I had given my set top box for repairs due to video problem & every day I was told that it will be repaired the next day.
This way 15 days passed & there was no cable tv at my home.
For solving my complaint I was continuously in contact with mr. Ershad shaikh who controls the entire cable connection system in pune.
Everyday I was given false promises about the repair date & was even not provided a temporary set top box till my original one was repaired.
When asked he said that hathway cant provide temporary set top box to old connections, whereas they had set top boxes in stock to provide to new conncetions.
Irritated with hathway's bad service, I escalated the complaint to hathway headoffice in pune & bombay.

Next day hathway delivered a temporary set top box.
One day after I got the temporary box, their technician came at my house to collect charges for set top box repairs without my original set top box.
When asked about our original set top box, the technician argued that they will touch my set top box for repairs only after I pay them repair charges
This means that earlier they had not even started with repairs & were just giving me fake dates.
I talked with mr. Sheikh at that time on phone to confirm such policy of taking charges before repairs & he said that this is hathways procedure of working.

I then payed him the amount & after 2 days, mr. Eknath delivered me a repaired set top box.
But I was shocked to see that it was not my original set top box.
Our set top box was a well maitained one which almost looked like a new one whereas the one I received was very old one & in a very bad condition.
The digital smart card inside the box was also not ours, whereas the smart card is unique to every customer registered in their name.
When asked about this bad replced set top box, mr. Eknath argued that hathway never repairs our original set top box, but they replace it.
When asked about the smart card, he said that it is ours only.

Arguement with mr. Eknath was of no use as hathway had cheated us & we had already paid repair charges.
I crosschecked the delivered smart card registration & came to know that it was registered in the name of some customer called mr. Pandit shah.
Immediately I mailed this issue to hathway headoffice & they reverted saying that the issue will be solved.

Hathway has taken our original well maintained set top box & delivered an old used one registered in other customers name.
Such malpractices are carried out by hathway to give old, used, bad conditioned set top boxes to old customers & provide our original set top boxes to new conncetions, for hathways cost cutting & profit making intentions.
Besides hathwway is charging any enormous amounts in order to make profits for new set top box connections in the current period when digitisation has been compulsary.
Thereby looting the helpless common man.

I have faced such a problem before digitasation is implemented then god knows what havoc of cheating innocent customers will be created by hathway after 31st march when evryone will have to go for digital connections.
One week is over since I am in touch with the hathway headoffice authorities & they are also giving me false promises.

Thereby I thought of seeking help of consumer forum.
It is an earnest request to resolve my complaint & help me in getting my original set top box & my registered smart card from hathway.
Also would be glad if you take some stern action against hathway digital cable network so that they will stop their monopolistic atrocities over citizens.

Thanks & regards
Junnarkar
[protected]@gmail.com
Kothrud, pune

For your reference-
Contact details of hathway digital cable network:
[protected]@hathway.net
[protected]@hathway.net
[protected]@hathway.net
[protected]@hathway.net
020-[protected], 020-[protected]

I have a hathway internet plan where I pay every 6 months. For the past year, I have to make a call every week and inform the call center about no internet connection. The response I always get is that I will get the connection within an hour or so. However in reality I don't have internet for weeks. At present i'm not having internet for the past 5 weeks. And yet I pay regularly every 6 months. The company is the worst broadband provider according to me and I would love to see some serious action against this company. Thank you.

I had subscribed for hathways skyway regular plan where mentioned a speed of 512kbps. I am paying 1797.00 per month for this high speed. But unfortunately from day 1 I am getting a speed of 3-5kbps. After repeated followups an engineer came from hathway after 8 days of my complaint i.e. On 14th feb 2008and then left my house with a note "status incomplete". There was no change in the speed. Then another person came on 19th feb 2008 and did not solve my problem.

The customer service guys says that the engineer will take care of this. The engineer says the technical team will handle it. Technical team says that the engineers will handle it. I had writteb a complain email about the speed to the seniors of hathway like avinash and vijay g. It is now just about a month and still I get the same speed of around 3-5 kbps.

I checked the speed and line capacity provided to me by hathway thru online speed test websites. I was shocked to know that I am provided a line of 256kbps (whereas the plan mentions a speed of 512kbps). When asked to increase the speed, I was told to pay 20% extra.

I feel cheated. My money is hard earned and I value my hard work. Please help.

Very bad experience...harassment by collection agent Sachin (Reports to one Ketan) for connection charges not paid by previous tenant!

He drops in after every 2 months and says that he had cut the connection and I reconnected it!

Next he says that previous tenant had not paid so he cut mine!

Then he tries to bully by saying he will cut again (Which I say, please do!)!

Which DTH should I take, Tata / Big / Airtel? Kindly advise as I will buy TODAY!

I from mumbai had 256 liteway hathway internet connection from april 2007 and paid 1000 deposit which is refundable. I had to face lots of problem during browsing sometimes serverr use to be down for 5-6 hoursthrice in a week after that the speed was extremly poor not even 100 kbps during day. I had change lots of plan but none all of them gave me the same result. At last I had to take a decision and disconnect the connection. So I surrenderd the modem in august 2009 and took a acknoledgement for the same but its was very reduculess that they changed the plan and send me the bill for the new plan. I was really angry and tried to call up many times at last I got the recovery no of mr. Mahesh sawant he agree for the mistake that happenend n promised that I would get the the whole deposited back vide chq.. It took him 2 mionths I guess I had invested more than 300 rs to call him for the same. Mr. Sawant then said that I would get a reunf of rs, 577.00 I asked him to clarify about the deduction but he failed to give so. Finally I recieved the chq of amt 577.00 on 16th nov 2009. So this was really harassment from hathway internet and in life I would never ever suguest any people in india to have this bad internet service provider. Today I have tata broadband internet connection and im very satisfied for the service as well for the speed they provide.

We purchased a one-year subscription of Hathway digital cable.

Since the last 3 months, their set-top box has conked off. Repeated complaints have not brought any results.

The employees of the company are rude and discourteous- they make the government employees look better.

Would strongly urge everyone to never touch any products of this company.

I have been a hathway customer since 2 months & my subscription plan is 512 blast quaterly. i am supposed to get a speed of 512 kbps & free usage time is from 24:00 - 07:00.
i have been using it since 2 months & the speed is dead slow during free usage hrs. Inspite of complaining several times no action has been taken & my main purpose of taking that plan is to download large files at night, but its not being possible with the speed they provide. Their technicians are wonderful liars & cheaters. overall their service is terrible. All they do is woo customers with false promises, after getting the connection & paying the bill they turn a deaf ear to their complaints.

My hathway customer number- 327158. Given a connection after a week of taking the payment. Answered technical queries after 10 days of logging a complaint. House shifted to adjacent street. Request given 20 days back. 40 calls to customer care, being waited for 20 minutes each time in the line, hundreds of money wasted for calls, precious time wasted for mails and waitings.

No action, no solution.

PLEASE DON'T GO FOR HATHWAY INTERNET CONNECTION. THE WORST OF THE WORSE SERVICE IT PROVIDES. THE MANAGEMENT AND SYSTEM IS A BIG FAILURE ARE HATHWAY.