CB Vehicle Rental and Leasing Budget Rent A Car bad customer service after accident

Budget Rent A Car review: bad customer service after accident 9

Kochfamily

Oct 30, 2008 7:25 pm EDT

Review updated: Dec 18, 2022

Featured review

I had the worst experience every. Below is the email I sent to Budget explaining what they did.

A Letter to Budget Car Rental:

I want you to know that this was the worse car rental experience I have ever had. Even though my being upset will not make a dent in your company (As I was told by LXXXXX HXXX, a call center supervisor) I want you to understand that I will tell everyone I know and everyone I meet that you are the worst car rental company out there. My husband made a mistake and rear ended a another car. The rental was not badly damaged and was completely covered by our insurance policy. No one was hurt. He only hit the car at about 15 mph. However the police officer did not want it driven because the bumper was bent towards the tire. We did everything we were supposed too. We notified you, waited for the police, and had the car towed. When my husband got back to the airport your office there refused to give him another car and charged us an inflated rate because we returned the car early, even though you were the one who refused us another car for the rest of the week. I have read through the policies and contract and no where does it state that if in an accident you will refuse someone another car. So my husband was stranded at the airport without a car and had to go to another car rental and pay again, effectively tripling our car rental fee. This was my 4 year olds first trip to to DisneyWorld and when something bad happened your company made it worse. Your company had the power to make this bad situation into just a bump in the road. Instead everyone myself and my husband talked to were rude and inconsiderate. Who cares if a family vacation was ruined a small fender bender. Obviously none at your company. All we heard was why would we give another car to you when you can't drive. As if none of your employees have been in a car accident before. I personally travel for work two weeks out of the month and will do my best to see to it that my company no longer uses you.

I hope I can succeed, but even if I don't succeed with my company I will tell everyone I know that your company has the worst customer service ever! In fact I'm going to post this on my Myspace and I hope it goes viral!

9 comments

Add a comment

L.A. McConnell

Warner Robins, US

2 comments

L.A. McConnell of Warner Robins, US

Dec 22, 2008 8:25 am EST

Budget: tried to defraud me in Denver Colorado, San Francisco and Dublin Ireland. When I called their hand in IReland on the deiiberate fraud, the tried to bribe me. When that didn t work, they threatened me with PHYSICAL HARM!

L.A. McConnell

Warner Robins, US

2 comments

L.A. McConnell of Warner Robins, US

Dec 22, 2008 8:30 am EST

Shannon Budget is as bad as Dublin!

p o victim

Eastpoint, US

1 comments

p o victim of Eastpoint, US

Jan 13, 2010 4:04 pm EST

They rent these big truck to people that dont know how to drive them, and because of that my truck got totaled, and now there insurance doesn't want to pay for my vehicle or my hospital bills, so watch out for these drivers lord knows if they can even handle the truck ( you might be their next victim!

UnhappyRenter123

New York, US

1 comments

UnhappyRenter123 of New York, US

May 31, 2011 12:37 pm EDT

Verified customer

RIPPED OFF and ROBBED by the CROOKS at Budget car rental. Budget car rental on 87t street in New York City are COMPLETELY UNPROFESSIONAL. I locked in a rate for the long weekend by booking online: $109.99 for the first day and $61.99 for the second day. With taxes, it added up to $206. This is an exorbitant amount of money to rent a car for 2 days, but I decided to deal with it because I was going to my friends wedding and renting a car and driving was my only way to get there.

When I returned the car, I returned 16 hours early. As far as I understand, returning after 24 hours is considered 2 days and that I was to be charged $206 as I originally expected. However, budget PENALIZED me for returning EARLY and increased my rate to $164.99 per day (TOTAL $395.56 for 2 days with taxes). This was almost twice what I originally expected to pay.
Even though I supposedly returned "early" and was penalized for it, I still was charged for 2 days at a higher rate. How much sense does that make? When I told the agent I wanted the car back so that I could return it 16 hours late and receive my original rate of $206, but she REFUSED to give the car back to me, claiming that my contract had already been closed. If you're going to increase my rate, the least you can do is TELL ME before you charge my credit card and close my contract. She took away the option for me to keep the car for another 16 hours and get my $190 back.

In the end, stuck with a $395 bill for a car I rented for one day and 6 hours. LUDICROUS. I will NEVER rent from this location EVER again!

i'mjustsayin

Rockford, US

1 comments

i'mjustsayin of Rockford, US

Jan 02, 2012 8:12 am EST

Rented a car thru the Sears AVIS/Budget car rental in Rockford, Il. The guy there was very nice and has been trying to help me with my complaint. But he can only do so much. I was told if I kept the car/suv for an addl' day that it would be 181.80 dollars. But when I got to Dallas, Tx, these money grubbing ### wanted to get me for an additional 307.42. They owe me some 50.00 dollars credit, but because, the N-word bytch at the AVIS/Budget rental place that I returned the car to was more offended that I took the word of the man in rockford, il over hers...just because we are the same race i'm supposed to be okay with being dycked over on my money? BUMP! THAT! This isnt the first time that AVIS has screwed me. But the last time they refunded my money no problems. I will spread the word to NEVER use Budget. I'm gonna smear that company every chance I get.

DoY

Edina, US

1 comments

DoY of Edina, US

Apr 29, 2013 9:10 am EDT

Funny, I had a bad experience with the same Orlando Budget agency. A piece of the under-carriage of my rental fell partially off within 10 miles of leaving the airport. Took over two HOURS for someone from the agency to drive the 10 miles to recover the vehicle and swap it out for another one. They seemed to be inconvenienced by the situation...not rude, but not apologetic in the least.

Still dealing with being charged for the "damage" to the car. Injury to insult. How reasonable is it for customers to check fasteners on the under-carriage of the car?

Neldedawn7

2 complaint

1 comments

Neldedawn7 of ZA

Jun 03, 2016 8:37 am EDT

Verified customer

We rented a vehicle for a weekend (ladies) in Cape Town on 28 Sep 2014. The even upgraded us and found the service friendly. We checked and made notes on the car like the mileage and color and any dents or scratch marks. But failed to look at the tyres. After driving 3500 we had ourselves a flat tyre. When we chaged it we noticed how bad the tyres really were. When we commented to the guy at reception when returning the vehicle I was told to put it in writing.

Halvah1!

Anacortes, US

1 complaint

2 comments

Halvah1! of Anacortes, US

Dec 18, 2022 2:48 pm EST

Verified customer

Budget is currently trying to defraud me out of almost $5,000.

I was in an accident and totaled the car.

In addition to charging me (i.e. my insurance company) for the car, they are also charging me for 29 additional days of rental - even though the car was sitting in a wrecking yard the entire time. Yes, I notified them the day after the accident, and several times since then.

70 years old, and this is the worst company I have ever dealt with. Zero communication - several emails and certified letter ('where is the car?') even though I called in the accident several times.

The airbag didn't even work.

Halvah1!

Anacortes, US

1 complaint

2 comments

Halvah1! of Anacortes, US

Dec 18, 2022 2:51 pm EST

Verified customer

Budget is trying to defraud me out of almost $5,000.

Totaled the car. In addition to charging me (i.e. my insurance company) for the car, they are charging me for 29 additional days of rental - even though the car has been sitting in a wrecking yard the entire time, and they were notified the day after the accident (and several times since then).

Zero communication, zero ethics -

70 years old, worst excuse for a company I have ever seen.

Budget Rent A Car - hidden charges 31

Resolved

Budget Rent A Car - insurance fraud 22

Budget Rent A Car - fraudulent charge on credit card 2

Resolved

Budget Rent A Car - hidden charges for rsn and xmr 1

Budget Rent A Car - horrible customer service! 14

Resolved

Budget Rent A Car - Rental from Norfolk , VA airport

Budget Rent A Car - Renting a car

Budget Rent A Car - Car rental charges and missed flight cost

Budget Rent A Car - incorrect charge for my rental at Kona, Hawaii airport 2

Budget Rent A Car - Scam billing for unnecessary windshield repair.

View all Budget Rent A Car reviews and complaints

Budget Rent A Car Contacts

Budget Rent A Car phone numbers

+1 (800) 331-1212
+1 (800) 331-1212

Click up if you have successfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number 4 4 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number

United States

+44 844 444 0002
+44 844 444 0002

Click up if you have successfully reached Budget Rent A Car by calling +44 844 444 0002 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +44 844 444 0002 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +44 844 444 0002 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +44 844 444 0002 phone number

United Kingdom

+43 160 1870
+43 160 1870

Click up if you have successfully reached Budget Rent A Car by calling +43 160 1870 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +43 160 1870 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +43 160 1870 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +43 160 1870 phone number

Austria

+32 27 120 840
+32 27 120 840

Click up if you have successfully reached Budget Rent A Car by calling +32 27 120 840 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +32 27 120 840 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +32 27 120 840 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +32 27 120 840 phone number

Belgium

+420 235 325 713
+420 235 325 713

Click up if you have successfully reached Budget Rent A Car by calling +420 235 325 713 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +420 235 325 713 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +420 235 325 713 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +420 235 325 713 phone number

Czech Republic

+45 33 913 900
+45 33 913 900

Click up if you have successfully reached Budget Rent A Car by calling +45 33 913 900 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +45 33 913 900 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +45 33 913 900 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +45 33 913 900 phone number

Denmark

+358 96 866 500
+358 96 866 500

Click up if you have successfully reached Budget Rent A Car by calling +358 96 866 500 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +358 96 866 500 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +358 96 866 500 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +358 96 866 500 phone number

Finland

+33 170 993 593
+33 170 993 593

Click up if you have successfully reached Budget Rent A Car by calling +33 170 993 593 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +33 170 993 593 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +33 170 993 593 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +33 170 993 593 phone number

France

+30 213 021 3120
+30 213 021 3120

Click up if you have successfully reached Budget Rent A Car by calling +30 213 021 3120 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +30 213 021 3120 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +30 213 021 3120 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +30 213 021 3120 phone number

Greece

+361 214 0420
+361 214 0420

Click up if you have successfully reached Budget Rent A Car by calling +361 214 0420 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +361 214 0420 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +361 214 0420 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +361 214 0420 phone number

Hungary

+354 562 6060
+354 562 6060

Click up if you have successfully reached Budget Rent A Car by calling +354 562 6060 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +354 562 6060 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +354 562 6060 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +354 562 6060 phone number

Iceland

+353 906 627 711
+353 906 627 711

Click up if you have successfully reached Budget Rent A Car by calling +353 906 627 711 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +353 906 627 711 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +353 906 627 711 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +353 906 627 711 phone number

Ireland

+39 171 416 211
+39 171 416 211

Click up if you have successfully reached Budget Rent A Car by calling +39 171 416 211 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +39 171 416 211 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +39 171 416 211 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +39 171 416 211 phone number

Italy

+31 736 242 640
+31 736 242 640

Click up if you have successfully reached Budget Rent A Car by calling +31 736 242 640 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +31 736 242 640 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +31 736 242 640 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +31 736 242 640 phone number

Netherlands

+47 81 560 600
+47 81 560 600

Click up if you have successfully reached Budget Rent A Car by calling +47 81 560 600 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +47 81 560 600 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +47 81 560 600 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +47 81 560 600 phone number

Norway

+48 228 683 336
+48 228 683 336

Click up if you have successfully reached Budget Rent A Car by calling +48 228 683 336 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +48 228 683 336 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +48 228 683 336 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +48 228 683 336 phone number

Poland

+351 219 940 443
+351 219 940 443

Click up if you have successfully reached Budget Rent A Car by calling +351 219 940 443 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +351 219 940 443 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +351 219 940 443 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +351 219 940 443 phone number

Portugal

+7 495 775 3920
+7 495 775 3920

Click up if you have successfully reached Budget Rent A Car by calling +7 495 775 3920 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +7 495 775 3920 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +7 495 775 3920 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +7 495 775 3920 phone number

Russia

+46 850 383 333
+46 850 383 333

Click up if you have successfully reached Budget Rent A Car by calling +46 850 383 333 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +46 850 383 333 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +46 850 383 333 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +46 850 383 333 phone number

Sweden

+41 448 091 818
+41 448 091 818

Click up if you have successfully reached Budget Rent A Car by calling +41 448 091 818 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +41 448 091 818 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +41 448 091 818 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +41 448 091 818 phone number

Switzerland

+90 216 587 9990
+90 216 587 9990

Click up if you have successfully reached Budget Rent A Car by calling +90 216 587 9990 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +90 216 587 9990 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +90 216 587 9990 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +90 216 587 9990 phone number

Turkey

+972 39 350 000
+972 39 350 000

Click up if you have successfully reached Budget Rent A Car by calling +972 39 350 000 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +972 39 350 000 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +972 39 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +972 39 350 000 phone number

Israel

+966 26 927 070
+966 26 927 070

Click up if you have successfully reached Budget Rent A Car by calling +966 26 927 070 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +966 26 927 070 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +966 26 927 070 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +966 26 927 070 phone number

Saudi Arabia

+971 48 840 022
+971 48 840 022

Click up if you have successfully reached Budget Rent A Car by calling +971 48 840 022 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +971 48 840 022 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +971 48 840 022 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +971 48 840 022 phone number

UAE

+27 113 980 000
+27 113 980 000

Click up if you have successfully reached Budget Rent A Car by calling +27 113 980 000 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +27 113 980 000 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +27 113 980 000 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +27 113 980 000 phone number

South Africa

More phone numbers

Budget Rent A Car emails

budgetcustomerservice@budgetgroup.com

100%
Confidence score: 100%

Support

Budget Rent A Car address

6 Sylvan Way, Parsippany, New Jersey, 07054, United States

Budget Rent A Car social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024