Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Budget Rent A Car Lied to and cheated me on my car rental.
Budget Rent A Car

Budget Rent A Car review: Lied to and cheated me on my car rental.

M
Author of the review
4:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When we called to set up the rental on the phone for a car WITH NAVIGATION/GPS, they said "No problem". We were to pick up the car at the Norfolk Intl. Airport in Virginia on October 24th, 2023. When we arrived there, I confirmed with the counter girl that the car had Nav./GPS... she said "Yes. It should be all set." I then agreed to the additional insurance and the additional gasoline charges (I can return the car w/o filling the tank myself - they'd fill it.) She then directed me to the Avis booth in the garage where I met the attendant. I handed him all the paperwork. He handed me the key to a 2018 Ford Escort in slot 8. I then discovered it did NOT have Navigation / GPS!

I went back to the booth, and he checked it and agreed that it did not have it. I told him I NEEDED Navigation because I was down there for the week to conduct my own business (Geocaching). He said ALL THE VEHICLES he had there, none of them had Navigation.

I had no choice but to take the Escort.

Several Budget/Avis employees tried to get my Android phone to work with the USB cable to display on the tiny screen in the car. Nobody could get it to pair or work with that car.

For the entire week, I could NOT do what I went to Virginia Beach to do! I couldn't drive to but a few places in 1 days use.

When I returned the car to the Norfolk Airport, I had used less than a quarter tank of gas and less than 30 miles total (most of which was simply driving to VA Beach and returning it to Norfolk).

Upon returning the car, the two female parking attendants were there checking in a bunch of vehicles. I told one of my entire dilemma and she (Michelle) told me some disturbing news... the girl at the counter could have, and SHOULD have, given me a tablet to use as the navigation.

Now, I'm extremely upset, whereas I could have conducted my business with a large tablet.

Michelle printed me out the receipt and said there wasn't anything more she could do, except advise me to file a complaint and ask for some money back.

I definitely feel cheated, and I'm definitely not happy with this whole ordeal.

I'm a retired NH State Police Supervisor and am on a fixed income. I can't afford to simply "throw away money" and not get what I was promised.

I've attached a JPG of the receipt.

Claimed loss: To be determined.

Desired outcome: Most of my money back.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Budget Rent A Car reviews & complaints

Budget Rent A Car - hidden charges 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Budget Rent A Car - insurance fraud 22
Budget Rent A Car - fraudulent charge on credit card 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Budget Rent A Car - hidden charges for rsn and xmr 1
Budget Rent A Car - horrible customer service! 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Budget Rent A Car - Rental from Norfolk , VA airport
Budget Rent A Car - Renting a car
Budget Rent A Car - Car rental charges and missed flight cost
Budget Rent A Car - incorrect charge for my rental at Kona, Hawaii airport 2
Budget Rent A Car - Scam billing for unnecessary windshield repair.
View all Budget Rent A Car reviews and complaints

  1. Budget Rent A Car Contacts

  2. Budget Rent A Car phone numbers
    +1 (800) 331-1212
    +1 (800) 331-1212
    Click up if you have successfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number 4 4 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +1 (800) 331-1212 phone number
    United States
    +44 844 444 0002
    +44 844 444 0002
    Click up if you have successfully reached Budget Rent A Car by calling +44 844 444 0002 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +44 844 444 0002 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +44 844 444 0002 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +44 844 444 0002 phone number
    United Kingdom
    +43 160 1870
    +43 160 1870
    Click up if you have successfully reached Budget Rent A Car by calling +43 160 1870 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +43 160 1870 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +43 160 1870 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +43 160 1870 phone number
    Austria
    +32 27 120 840
    +32 27 120 840
    Click up if you have successfully reached Budget Rent A Car by calling +32 27 120 840 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +32 27 120 840 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +32 27 120 840 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +32 27 120 840 phone number
    Belgium
    +420 235 325 713
    +420 235 325 713
    Click up if you have successfully reached Budget Rent A Car by calling +420 235 325 713 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +420 235 325 713 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +420 235 325 713 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +420 235 325 713 phone number
    Czech Republic
    +45 33 913 900
    +45 33 913 900
    Click up if you have successfully reached Budget Rent A Car by calling +45 33 913 900 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +45 33 913 900 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +45 33 913 900 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +45 33 913 900 phone number
    Denmark
    +358 96 866 500
    +358 96 866 500
    Click up if you have successfully reached Budget Rent A Car by calling +358 96 866 500 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +358 96 866 500 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +358 96 866 500 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +358 96 866 500 phone number
    Finland
    +33 170 993 593
    +33 170 993 593
    Click up if you have successfully reached Budget Rent A Car by calling +33 170 993 593 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +33 170 993 593 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +33 170 993 593 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +33 170 993 593 phone number
    France
    +30 213 021 3120
    +30 213 021 3120
    Click up if you have successfully reached Budget Rent A Car by calling +30 213 021 3120 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +30 213 021 3120 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +30 213 021 3120 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +30 213 021 3120 phone number
    Greece
    +361 214 0420
    +361 214 0420
    Click up if you have successfully reached Budget Rent A Car by calling +361 214 0420 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +361 214 0420 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +361 214 0420 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +361 214 0420 phone number
    Hungary
    +354 562 6060
    +354 562 6060
    Click up if you have successfully reached Budget Rent A Car by calling +354 562 6060 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +354 562 6060 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +354 562 6060 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +354 562 6060 phone number
    Iceland
    +353 906 627 711
    +353 906 627 711
    Click up if you have successfully reached Budget Rent A Car by calling +353 906 627 711 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +353 906 627 711 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +353 906 627 711 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +353 906 627 711 phone number
    Ireland
    +39 171 416 211
    +39 171 416 211
    Click up if you have successfully reached Budget Rent A Car by calling +39 171 416 211 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +39 171 416 211 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +39 171 416 211 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +39 171 416 211 phone number
    Italy
    +31 736 242 640
    +31 736 242 640
    Click up if you have successfully reached Budget Rent A Car by calling +31 736 242 640 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +31 736 242 640 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +31 736 242 640 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +31 736 242 640 phone number
    Netherlands
    +47 81 560 600
    +47 81 560 600
    Click up if you have successfully reached Budget Rent A Car by calling +47 81 560 600 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +47 81 560 600 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +47 81 560 600 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +47 81 560 600 phone number
    Norway
    +48 228 683 336
    +48 228 683 336
    Click up if you have successfully reached Budget Rent A Car by calling +48 228 683 336 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +48 228 683 336 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +48 228 683 336 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +48 228 683 336 phone number
    Poland
    +351 219 940 443
    +351 219 940 443
    Click up if you have successfully reached Budget Rent A Car by calling +351 219 940 443 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +351 219 940 443 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +351 219 940 443 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +351 219 940 443 phone number
    Portugal
    +7 495 775 3920
    +7 495 775 3920
    Click up if you have successfully reached Budget Rent A Car by calling +7 495 775 3920 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +7 495 775 3920 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +7 495 775 3920 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +7 495 775 3920 phone number
    Russia
    +46 850 383 333
    +46 850 383 333
    Click up if you have successfully reached Budget Rent A Car by calling +46 850 383 333 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +46 850 383 333 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +46 850 383 333 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +46 850 383 333 phone number
    Sweden
    +41 448 091 818
    +41 448 091 818
    Click up if you have successfully reached Budget Rent A Car by calling +41 448 091 818 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +41 448 091 818 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +41 448 091 818 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +41 448 091 818 phone number
    Switzerland
    +90 216 587 9990
    +90 216 587 9990
    Click up if you have successfully reached Budget Rent A Car by calling +90 216 587 9990 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +90 216 587 9990 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +90 216 587 9990 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +90 216 587 9990 phone number
    Turkey
    +972 39 350 000
    +972 39 350 000
    Click up if you have successfully reached Budget Rent A Car by calling +972 39 350 000 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +972 39 350 000 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +972 39 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +972 39 350 000 phone number
    Israel
    +966 26 927 070
    +966 26 927 070
    Click up if you have successfully reached Budget Rent A Car by calling +966 26 927 070 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +966 26 927 070 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +966 26 927 070 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +966 26 927 070 phone number
    Saudi Arabia
    +971 48 840 022
    +971 48 840 022
    Click up if you have successfully reached Budget Rent A Car by calling +971 48 840 022 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +971 48 840 022 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +971 48 840 022 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +971 48 840 022 phone number
    UAE
    +27 113 980 000
    +27 113 980 000
    Click up if you have successfully reached Budget Rent A Car by calling +27 113 980 000 phone number 0 0 users reported that they have successfully reached Budget Rent A Car by calling +27 113 980 000 phone number Click down if you have unsuccessfully reached Budget Rent A Car by calling +27 113 980 000 phone number 0 0 users reported that they have UNsuccessfully reached Budget Rent A Car by calling +27 113 980 000 phone number
    South Africa
    More phone numbers
  3. Budget Rent A Car emails
  4. Budget Rent A Car address
    6 Sylvan Way, Parsippany, New Jersey, 07054, United States
  5. Budget Rent A Car social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Budget Rent A Car Category
Budget Rent A Car is ranked 9 among 118 companies in the Vehicle Rental and Leasing category
#07 Turo Turo #08 Avis Avis #09 Budget Rent A Car Budget Rent A Car #10 CarTrawler CarTrawler #11 Zipcar Zipcar

Most discussed complaints

warning to inspect your vehicle carefully
2
(opinions to this review)
 Wait time in Orlando Airport on 4/17 #47394943US1
1
(opinions to this review)
 No refunds to return car early also $300.00 deposit taken immediately from bank account
1
(opinions to this review)
Budget Rent A Car Alternatives
Swapalease 8 reviews U-Save Car & Truck Rental / U-Save Auto Rental of America 15 reviews Shofur 8 reviews LimoBroker 8 reviews HolidayCars 38 reviews