Burger King
Reviews and Complaints

Upon entering your Burger King restaurant I was not greeted by any staff. Upon placing my order I was told by Colin which happened to be a assistant store manager, he told me I had 20 minutes until the dining room closed. I haven't even got my food so now I feel rushed. I waited at least 10 minutes for 2 Whoppers and 2 chicken sandwichs. Colin ended up dropping the French fry scoop I bet he didn't wash his hands? After I got my food I went outside to my car to eat because I felt rushed. Colin approached my vechile and asked if I was waiting for food I replied no he then said " I need you to move I have a truck" meaning I guess a food truck. As I worked for the restaurant business for years also the retail establishment I believe customer service is very very important. Colin had an attitude, he was badgering his crew on the sales floor making remarks such as " cmon on waiting on Fry's" or " I already told you that" this looks good as a assistant store manager. Also when I recieved my food it was placed on the counter and Colin turned around to continue drive thru orders. I guess drive thru is more important. Upon leaving I was not thanked or please come again. I will definitely will not be coming back to Burger kind there is a Carl's Jr right down the street thank you for your time and consideration. My Whoppers were cold!

I ordered 2 cheese burgers plain and a large fry. I ordered my boys an order of chicken fries. I was the only one to get sick. Within 1/2hr I started with severe stomach cramps and diahrea. I woke up 3 hrs later with volmiting, stomach pain, diahrea and fever. 12hrs later the volmiting had stopped but the stomach pain, diahrea and fever have continued

Ok I ordered two king meal deals, two cheeseburgers, and two funnel cake fries my total was $14.19 I gave the boy at the first window $20.19 he gave me bk $4 so I got short $2 I didn't mention it when I got to the second window well the girl hands me two bags then ask me did u pay at the first window I said yes I did well she got the manager so the manager came to the window and said I had paid for the people's order that was in front of me she said two whoppers I then said no I paid for my order I then told her I paid him $20.19 and I then mention the $2 that I was shorted the manager says well I'll have to count the drawer to verify that I then told her I wasn't even worried abt the $2 but I did pay for my food I'm not a theif. The manager rolls her eyes then kinda gets an attitude very unprofessional I go to this bk all the time just pisses me off that she acted like I was trying to pull one over on em and to top it off they forgot my 2 cheeseburgers WOW

Regarding BK # 3082

I went to the store to order my luch, I and other clients waited on line for 10 minutes, meanwhile none of the employees took the time to acknowlege our presence. Finally I asked an employee if they were short of staff. He's attitude was very unprofessional, the tone of voice that he used showed that he was anoyed by my questions. Another client on line saw that and there was a verbal altercation that went on between the employee and the client. So the client left, and the employee took my order, then when he handled me the food, there was no ketchup and I asked him for some, so he said they're over there meaning by the soda machine. I looked in the bin there were none, and I told him that there was not any, the employee rolled his eyes like I was anoying him, and while he is attending to other clients on line, he said to the another emploee " you know what, I'm leaving". This is just a complaint to show how some of your employees are lacking customer service skill. and his attitude shows that he cannot work under pressure and can't controll himself in certain situation. His name is Frederick. I was in the store around 12:45-1PM

January 20, 2019 ordered fully loaded no egg on biscuit, chicken on biscuit & 2 hash browns $9.25 the biscuits were old like took out of freezer & left on counter hash brown were hard & soaked in grease employees acted like we were bothering them this is location 3535 I do believe you all cannot keep people there everytime new employees. use to would have to wait in line they were so busy no nobody there & I see why been going to BK since I was 16 yrs old now 62 I actually have 4pc set of glasses & BK doll from years ago so sad to see you all go down hill like this yes you may contact me JFChavers 8166 Blanchard Latex Road Shreveport la [protected]

Today 1-20-2019 I ordered two back. Double cheeseburgers. First the buns were so stale And hard I couldn't even bite into it. Next on both burgers the burgers were burnt and way over cooked and not edible. Also one burger had pickles one didn't and there was half a piece of bacon on each burger only. I wouldn't complain but last week at same restaurant I waited in drivethru line for 26 minutes and when I got to window and commented I was told well you have option to always come in. And then when I got home order was WRONG. Seriously? First I am in a wheelchair and hard to go in secondly there was only two cars ahead of me in line. I usually eat the twice a week and will now go to McDonald's which. Is right next door after these two experiences. I understand sometimes there is issues but to be treated that way and twice at sameness spot is ridiculous.

My wife went to order us some spicy chicken sandwiches, she went inside to place her order instead of going through the drive through because she thought it would go faster. I had warned her that the last time I ordered inside it took 30 minutes before we got our food but she was certain we would get it in a timely fashion. I waited outside in the car while she went in, 27 minutes later she comes out with money in hand telling me she had to ask for her money back (5 minutes before coming out) because they were taking too long. Everyone else had gotten their food in the drive through and inside. The cashier was extremely rude and got an attitude asking why? What's wrong with her food? My wife told her that she had been waiting for twenty and she hadn't gotten any food, the cashier told her that it takes 6 minutes to cook the chicken and that there was some sort of miscommunication bc someone else got our food in the drive through, my wife told her that no one had told her anything. The cashier went in the back and talked to the manager before she came back and started to give her her money back all the while talking loud about how much she didn't like working in Stuttgart and that she wasn't from here, she was rude and loud and made a huge scene for no reason whatsoever. I don't know why this particular Burger King is ok with terrible service and slow, inadequate, rude employees but that seems to be the thing their. Never Ever going back to this place it's a joke

I ordered a sausage croissant this morning, plain sausage, and he said ok that will be 3.09. I got it but i said that's kinda expensive. He was nice and im sorry, but i still think that is way overpriced for a piece of sausage on a little croissant. I like this but i will go elsewhere. I can use a coupon to get 2 croissants, potatoes and coffee for 4 dollars so that's crazy.

Store #4032 12:38pm Order #242
I was waiting to use the restroom when an employee went in front of me and sprayed the entire room in cleaner then came out and said to go on in. Every surface was covered in a foamy cleaner, I had to use toilet paper to wipe up the toilet to be able to use it. I think that it was rude and inconsiderate of the employee to leave it like that and never return to finish cleaning up.

Dear Sir/Madam

This is first time i send a E-mail about complaint in Korea BK restaurant
located in Pohang Iron & steel industrial Complex.
(290 Daesong-ro, Nam-gu, Pohang)

I wonder how much BK think about customer's safety.

I'll write briefly about what happened on Saturday with some pictures

I'm one of the person who i loved BK. so i went BK to buy a Burger on Saturday 12th of Jan.

I parked my car on parking lot.
as soon as I got burgers, i tried to get out of the parking lot througt next to parking lot entrance.

There was a low sidewalk block installed on the side of the entrance, but i
could't see it when i was driving. because it was raining.
(I think it's more dangerous at night)

Even thougt it fell off the sidewalk, no safety measures were taken.
(See photos if you don't understand)
Just three safety rubber copers were installed where it didn't matter.

So, i passed by under the illusion that it was an exit.
(If there were some safe measures, would i have gone there? )

My car caught in a block of sidewalks and wouldn't fall off.
I called car insurace company. The car insurance company pulled the car out of the sidewalk block after an hour.
No BK staff came out to check the situation for an hour despite the BK's parking lot.

when i came back home, i answerd BK staff's call.
she asked me to fix the broken sidewalk block without asking for the customer's safety. Does it make sense?

This incident caused two losses to me.
1. damaged underneath of the vehicle.
2. my neck hurts when i hit my head against the top of the car in a shock

As i know, Global companies like BK thought that customer safety and satisfaction were the top priority.
Isn't BK in Korea the Global company i think?

and she said Another customer had a similar accidents, and they repaired it
through an insurance company.

I shocked that BK didn't take safety measures in spite of many accidents like me because BK had no safety problem.

On the repair of the sidewalk block, BK called again the next day.
She said BK has no problem with safety facilities So we can't compensate
the customer for their vehicle.
Even though i never asked for compensation.

On January 15th, a safety net was installed at the place where there was an
accident on the way through BK.
What do you think of ideal situation as a customer?
BK said safety facilities no problem~~~~~~~~~~~~~~

I'm so angry as a customer.
and now i'm afraid to go to BK.
I think if i step on a drink that a customer spilled and slipped and broke the cup, BK probably ask me to compensate for the cup.
Although the top priority is to remove spilled drinks for customer safety.

What does BK think about the above complaints? it's all my fault?
Do i have to repair broken sidewalk block?
If you think there's nothing wrong with BK, I'll fix the sidewalk block requested by BK in korea.

Please, reply.

P.S I changed the file name of the photos, so you have to change the file name like
below ex)
Because i posted photos on Powerpoint.
ex)reference photo.jpg reference photo.pptx

On Monday Jan 14. 2:55 in the afternoon, the burger king store on Creedmoor rd and stonehenge in Raleigh Nc. At drivethru no one talking to me or taking my order, pulled up to the window, the manager derrick. Was at window, told him no one talking to me, he said problem with headset, never apologized never spoke. Took my milkshake order, credit card, gave back to me no receipt. Another lady asked me to pull forward. I did. Derrick the manager brought shake out and never spoke. I took milkshake I commented he could speak and got out of my car to go in to talk to the manager about the poor quality service as I was walking in he said he was manager and his name was derrick and he could care less about their customer service and he was manager and I was ugly. Would post it all over the social media, I should have videod it he would be fired, no manager should never act like that. Will never step in that store again. Sad you have managers like this and when the store goes under you might wonder why?

Burger King in East Boca Raton, on Federal Hwy, everytime you go there when you order they make you pull ahead into the parking lot. Thought it was a one time thing because of a rush. No its not even if no cars are behind you they make you pull into the parking lot for someone to carry your food out. Of course each time forgetting any request for sauces or anything else. This has been going on for months. When I asked one of the staff they said the manager is making them do this and they hate it? WHY BOCA its a drive thru that way you wait in the line for your food ?