Burger King
Reviews and Complaints

I stopped to Burger King on Park & Magnolia (store #5641) prior to dropping my boyfriend off to work at approximately 8:24 a.m. I ordered a #1 combo and a #4 combo. When I went to open the sandwiches the meat on the sausage crossaint was old & dry and on the bacon crossaint, which I assumed was incorrect due to how flat it was, did look nasty when I opened it. The hash browns also tasted like they were dropped again after sitting out too long. Being that my boyfriend was already late to work, he just ate my sandwich (the sausage crossaint) & I decided to take his back for a swap. I proceeded back through the drive thru to return 1 sandwich after I explained what was wrong & was told that the sandwich was indeed correct (error on my part) with a half attitude and management smiling. They made me both sandwiches and gave me some hash browns after I asked for them back and I left. When I opened my sandwiches once I got home they still contained old meat & my bacon sandwich once again looked nasty. I would filed a service complaint but they took my receipt.

On 11/30/17 I was in your store around 7:30 pm at Burger king on 8913 W Colonial Dr, in Ocoee, FL 34761. The employee/manager who took my order was extremely rude. I order a family bundle meal and had a coupon for the meal. Manager complain that I did give him the coupon at the beginning of my order and was saiding that I was making him do extra work. Also, he mess up on my order and all the burgers I received were smash and squash. When I complain about the burgers, he said tough luck. Very unhappy with my service. I will never return to this particular burger king.

The costumer service was absolutely horrible. I wasn't given my receipt so I don't know the store number or name of the manager but he was a complete [censor]! He made me feel so uncomfortable and ruined my appetite to even eat. I waited several minutes in the drive thru for my order to be taken and there were no cars in the drive thru. Then after I placed my order I found a coupon as I pulled to the window and gave it to him and he questioned me asking "why didn't you say that when you placed your order, your making it difficult on me". I stayed quiet because I was too uncomfortable to argue back then when I asked for ranch he questioned me again saying why didn't I ask for it earlier. He then huffs and puffs puts my ranch in the bag, shoves my food, then shuts the drive thru window. Like I said i wasn't able to get his name but I could tell he was some sort of manager and he was a bald African American.

I have been a regular daily customer at burger king stoe 17545 in Colorado springs for a few months now. I use to go to eat and use the wifi and talk with friends and meet my fiancé. I had started to notice the gm amanda always looked at me with such hatred and it became so bad i would ask other employees and they confirmed it was true. I have said nothing rude always spoke and gave her compliments to try and change her drmenor untill the other employes informed she was always like that but was worse with me and had started to tell them i was prostituting. When they told me this i was outraged but still never said nothing i just made my fiancé come in and make it known i was engaged and in deed not a prostitute. Everything seemed ok as to rumors but the death looks still continued. The day after thanksgiving amanda was transfered to the platte store but passed this rumor on to the new gm. I went in like any other day ordered my whopper ate then went to restroom when i came out i noticed my fiancé had pulled up. I grabed my things went out side and left my car in the lot while we went to a movie. Came back and was arrested because the gm called police and said i was trespassing and prostituting. Then during the 5 days in jail they tried to have my car towed twice and my fiancé had went in and told them they were wrong about me and i lost my cna license behind these rumors because amanda did not like me. I will be sueing!

At around 9:45 pm on November 29th I decided to go to get the Burger King drive through in Coon Rapids minnesota, I lt took me 20 minutes to get through the drive through and there was only 4 cars in front of me. When I finally received my food, the chicken nuggets were cold and I could not eat them. But I could not get any new ones because I was already at home. I am extremely disappointed.

I was very tired to drive home thru the traffic around 7pm on 11/29/17 and decided to stop and get some food from Burgers King. I don't eat fast food often and I was not familiar with the menu.
Firs I had a brief talk with a girl over the drive thru microphone; I asked her for a burger and she suggested a cheeseburger. I wanted to know what other options I have and asked the girl if she has anything similar like big Mac in Mac Donalds. Suddenly the personel guy interrupted that it was not a Mac Donalds in making fun manner. I told him that I am aware of that and tried to inquire what other options I have. He continued making fun of me and said that they do not have a King burger here. Instead of suggesting what the restaurant has he was telling me what it doesn't have.
I had to leave drive thru hungry and angry. Please explain to your personel if someone does not know the menu just explain what the menu has instead of what it doesn't have and point that it is not a Mac Donalds. The most embarrassing that he was having fun of the conversation.
The store address is 5609 Sunset Blvd, Los Angeles, CA 90028

On November 28, 2017 at 5:00 pm My mom, my brother, and I went to burger king and ordered 3 junior whoopers therefore the service was nice, but unfortunately the burger gave me food poison now my stomach is starting to hurt bad my mom and brother didn't get food poison but unfortunately I did and I'm highly upset about it now my body is starting to hurt and I will never eat at burger king ever again

The Burger King on (535 US Highway 27, Clermont FL, 34714), there has been an incident that concerns me. My General manager named Janitza (speaks a little English), text messaged me on 11/29/2017 to come in at 6:00 pm. As I arrive, Juan, the shift manager, puts seven fingers up, looking at a wall about 1 foot away from me. Not knowing who he was talking to, I asked him what he meant by that. He then kept putting seven fingers up and rolled his eyes and walked away, so I walked behind him to ask him if he was speaking to me. He continued to ignore me and we both arrived in the office. As we go in the office, he told Janitza how he does not want me to come in because the service will go down (laughing)and he wants me there at 7. Janitza then told him, "No, I would like Chester to come in at 6pm, since we need to cut labor. Send the other man who is here home". He then yelled at me and said "FINE, CHESTER CLOCK IN NOW!", I told to him that I needed his authorization to clock in, and he said, "Ask someone else, I'm not clocking you in". I felt very upset that he would treat me this way, yelling at me in front of co workers and the general manager. After ward, I was working throughout the whole day alone; which consisted of pre closing the sandwich station, washing dishes and making sandwiches. During this time, there were two other girls named Jordan and Perich that he would constantly talk to and make jokes with. During the course of me working, he would constantly be in my ear screaming and telling me to do things I was in the process of doing. For example, as I was in the process of preclosing, he got really close to my ear and yelled, "Chester! You need to pre close these meat racks too!" And I just agreed and said "Okay." While I was in the process of making sandwiches I asked him if he would please place a sandwich bin underneath the meat grill, so when the burgers came out, the grease will not land on the floor and it would be much easier to close the store. As I explained this to him, he ignored me and would not even look at me. As I was doing the dishes, he screamed and told me to do the sandwiches, mind you, there had been a situation before where he sent me home because I did not keep up with cleaning my own dishes, so I asked him if I am able to complete these dishes first, and if he may have someone else do them. He then glared at me and said, "NO, GO ON SANDWICHES RIGHT NOW! What's wrong with you?" and dehumanized me in front of guests and the whole team, this made me feel inadequate. I then listened to him and made sandwiches for guests. There was a girl named Jordan who was with him after I got done with making sandwiches and she said "Juan, I wish I could eat a chicken sandwich right now, " after she said that I am turning and leaving to get sandwich bread and as my back is turned, I hear Juan say, "I wish Chester can go the hell home already". I ignored him and continued to place my whopper bread on the rack, where the sandwich station is. Then he said, "Yes, so Chester, why are you still here? HUH? HUH? HUH". I asked him, "Juan, why are you so mean to me? Prior in letting you know how you should place the bin underneath the meat oven, you ignored me and didn't even look at me. That really hurt me". He then said "Because you were being stupid for telling me something I already know." I then said "I was just reminding you, I apologi-", He then cut me off and said " I don't have time for your [censor] and I want you to leave already." I said "Okay." So then I left. I care a lot about Burger King and I'm afraid to lose my job. The store manager knows a little bit of English and I feel discriminated against.

on 11/24/17 I was in your store where your employee kenyatta
was very rude I had 2 order 2 whopper w/no cheese she gave me cheese
sec order no fries (onion ring) she gave me fries 3rd my daughter was giving the wrong food she ask for (no tomatoes) she was giving tomatoes she took it back to the counter where she was talking to the manager on duty my daughter ask manager since you all mess up my order could I keep the order you all mess up so instead of the manager answering Kenyatta answer so my daughter look at her and said I wasn't talking to you.
(employee) said I'm running this. manager never said anything so the matter got very heated and it went on and on for a while which I'm sure you can pull the tape so i went to the counter and ask for the manager which her name is Julie and I said you standing there all the time watching them go back and forward and you never tried to stop them in which employee kenyatta was cursing at my daughter and the manager didn't say nothing my dauther ask for both name (employee) says sure in a smart way reach her hand out to my daughter in a harsh, and she said my daughter hit her in which she didnt and employee call the police but it all boil down to if the manager would step in right away all of this could have been voilded but she didn't as if she was scare to say something to the employee (Janis owens) [protected] watch the the tape

My wife and I have been to the Heath, Ohio Burger King there were multiple times and I have found that there is always something going on there like...It seems like they have had multiple times that they had the broiler that they cook the Hamberger on seems to be down a lot.

We have went there and have found a note on the front door that there were (out of Hamberger) now how being a Hamberger business could the manager there let them run out of Hamberger regularly (on multiple occasions. We have been there on multiplale occasions and have found that there were no napkins or silverware in the place to be found and when I asked the help I was told that they didn't have any napkins or silverware and that they ordered the napkins but they didn't come in. Really! Isn't that a important thing in a restaurant business the same as running out of Hamberger?

Most reciently we witnessed a female manager being really foul and cussing a lady out because her and her kids were taking to long to order. The lady customer made a video with her phone and sent it to you and it has been in the local paper and viewed on the evening news. I hope that you take action with the Heath, Ohio store and I hope that you will not allow this kind of abuse of the public by the manager in the video. I like your product BUT I really think that you need to gain control over your FOUL talking manager and poor service.
Respectfully a customer
Mike Anderson

So this is why Burger King in Harrison AR is failing. Prime example. I got half a mind to post these photos to Facebook. But I see that sort of thing often and find it annoying. I don't know how they expect me to eat this poorly prepared burrito. It couldn't have been a more apathetic attempt at a meal. Oh and the hair that you can clearly see in the photo. That's not one of mine as I posses no hair atop my head. This is ridiculous in the worst way.

11/29/17, approx 845am.
Harrison AR

I would like to see what your resolution is. My email is [protected]@yahoo.com

At the store at 7321 Dixie Highway Fairfield, OH [protected] they are never open at 6am in the drive thru like posted I wanted to stop today at 6:45am and the lights were all off and the drive through speaker said they were closed. I went ahead and went to McDonalds for breakfast they are always open in the morning. Burger King needs to stay out of the breakfast game if their opening manager cant roll out of bed before 7 am.

It was on a Tuesday Nov. 28th somewhere in the later evening, when my husband &sister in law made an attempt to order food from a local Burger King in Cleve. For the first 10 to 15 mins we waited behind a car in the drive thru with no one ahead of them. Why the car infront of us took so long, we had no idea we assumed maybe they were drunk or something. Finally when we we're able to pull up to the box it was another 8 min wait before the cashier took my order. We pulled around to the second window like we were asked &to our surprise the car that took forever in front of us at the drive thru was still atthe second window just beginning to pay for his meal. So we assumed okay 2 more mins they should hand him his food...NOPE! It was about another 15 mins before the cashier even handed the man his milkshakes &then about another 5 mins later finally handed the man his food. Well finally the man pulled off &it was our turn too pay. I paid my total &was handed my pop, well guess what ... We waited another 5 mins vefore the cashier came to our window &said "I'm very sorry for this but theres a slight situation, we are out of hamburger meat that's what took so long is I had to tell the last car &he changed his sandwiches." So of course out of anger my sister in law said almost a half hour &you couldn't send an employee out to come tell us or any of the other cars atthe drive through. We request our money back but since I had taken the pop &they felt no need to compensate for the wait, it took THE MANAGER (who was on her phone btw ; hopefully orsering more meat) ugh I dont even know how long any more I was so frustrated for them to figure out the change in which I just gave them the change back &asked for my $18; them keeping $2 for the pop ! NEVER AGAIN WILL THAT VURGER KING RECIEVE MY SERVICE! #WhosInChargeThere

I'm an employee at this Burger King. It was around 5 o'clock. And I was being slammed with orders. I had little to no help. The assistant manager. Named Eliot was busy loading a chair for the office when another assistant manager asked me if I needed help I said no, but I appreciated the fact that he had asked me if I needed help. When Elliot replied, there's only 4 sandwiches that need to be made. That if I didn't suck so bad I wouldn't need help, I replied, did you just say that I suck? He replied very loudly in front of customers and other employees that I suck completely. At everything I do Not only did he embarrass me, but he be little to me made me feel very bad about myself. I am trying very hard at my job and to become a manager myself, I didn't want to mention this because I am in fear of losing my job or even getting into a manager position, but he made me feel very down on myself, and if this cost is me my job or my position, then so be it, but for me to be treated the way I deserve in the respect that I give I feel as if I should be. He also replied that managers should not be making sandwiches all day. My own thought to that is managers are supposed to be there to help their fellow employees, and I have absolutely no help.

On Nov. 27, 2017 at approximately 10:30 p.m., a friend and I walked in to our local burger king (in Texas City on Palmer Highway) to sit down and eat a late meal. As we placed our order inside the building then sitting down at the table to wait for the order, the guy behind the counter told us the dining area was closed. The website clearly says they are open until midnight and the sign on the door says "dining" in is open until 11:00 p.m. I sighed when he told me and told him I was homeless (which I'm not) and would like to stay and eat there. He basically ignored me and didn't offer any other explanation as to why we were being "kicked out" of the restaurant. I'm guessing it's because he didn't want to hear us complain about how horrific the food was. We sat outside in the parking lot and ate or meal which as I mentioned was disgusting. I'm not sure if the two for $6 was because they were outdated meat patties or what but I've visited Burger King many years and this was the first time I can honestly say it was the most tasteless burger EVER. Someone needs to find out who the manager is of that location and find out why they are kicking customers out before closing time. I will never visit BK ever again! Please fix your problem or you'll more than likely continue losing more customers.

On November 22 around the mid afternoon I pulled into the Cortez CO Burger King. I pulled up to the order location and then waited for approximately five minutes before a female employee final acknowledged we were there. She told to wait a minute and she would get to us. I told her we had already been waiting over five minutes and we were ready to order. She just kept arguing with me that I was incorrect that we had not been waiting. She just kept arguing the point. I finally gave and pulled up to the window and asked for a manager. After about a minute a woman came to the window. I started explaining my frustration with the employee only to have the employee jump back into the conversation again telling how I was wrong. With the manager just standing there and not even trying to speak I finally just gave up on the place and went to another competing chain. If this is what I can expect from the Cortez CO Burger King I will never stop there again. The manager was worthless I could not even speak to her without having the other female employee jumping in and start arguing again with me. Terrible experience. If you want to review the security video it will confirm my extended wait time. I know wish I had recorded the employee arguing with me. Not that it really matters I will NEVER stop at that location again.

I had 1 coupon good for 1 original chicken sandwich, with purchase of lg drink.
I ordered 1 chicken sandwich, 1 large drink and medium onion ring.
The cashier asked another employee how to ring in the coupon. My total didnt change l, and when i asked the cashier if my sandwich was free she said yes. It was not. I did not want to argue, so i ended up paying full price.

I hate when my co-workers ask me to pickup their lunch and they ask for Burger King. I went to the location on Greenwell Springs Rd zip 70739. I ordered a chicken sandwich combo with extra mayo. I should of asked for no mayo. I got no mayo and nothing else. Only bread and what looks like some kind of chicken. It was so hard could not eat it. This is not my first time getting screwed by this Burger King. Next time these guy ask me to pickup there food and they ask for Burger King I will tell them to walk there. And to top this off even better the person didn't even give me my receipt so I could take their survey. Go figure I guess they know people will complain and this way they never hear about it. Hell even if they did hear about it nothing would be done. Just go look at the other surveies I have done on the past orders.

i used the app to find a burger king that took the mobile payment i followed directions on the app to the Burger king that would accept my mobile payment at 7955 W Flagler St Miami, Fl 33144. when i get there the girl at the register has no idea what im talking about and refused my mobile payment i dont know whos fault this falls under but this is totally unaceptable the resturant lost money in this case because i had to use alternate form of payment which resulted in a much smaller purchase. if you intend on moving into the present with technology then do it right!

Today i went to your store #422, and it was disgusting. I went there a few weeks back hoping to see a particular area cleaned. Today i found that it still was not. This is the closest burger king to me and it's unfortunate that it's horrible and unsanitary. I went there today to use my coupons you guys send to your customers with the great deals. Only to be highly disappointed with hash browns fried in old grease, with two sandwiches that wasn't even on the coupon but some how were given (i guess she didn't understand the coupon. I'm sitting here at my desk sick to my stomach and that doesn't make any sense. I should be able to go to any burger king and receive the great food i expect. I'm truly considering calling the health department because this is not right! someone needs to check into this location.