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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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S
4:12 pm EDT
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I go to this restaurant often because it's close to home, but it's always something wrong with my food, and today I just had enough. I went to ask about my incorrect food and old [censored] onion rings and I got attitude. I got attitude when I placed my order, the employee was fairly new and I understand it takes time to learn but his attitude as well as the...

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K
2:00 am EDT
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It is now 1:08 I went to this location they are saying they close at 2 and the online hours say 24 hrs and they claim to only have chicken to serve when I wanted a strawberry sundae and the lady talking on the headset was rude and not friendly or helpful they were rude and didn't even apologize for only having chicken to serve at 1am when they claim to close at 2am

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S
7:49 pm EDT
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On 3 separate occasions, I ordered the original whopper for 2 meal. When I got home, I bit into it and it was not the original whopper sandwich that I love. It was an extremely awful tasting unidentifiable piece if grey looking meat with not one flame grilled mark on the meat. At first I thought it was a mistake. I did not eat it becuase it was awful. A...

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D
7:47 pm EDT
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Went there a little while ago for snack. Taco was burnt n hard as a rock. Fries greesey n rubberie. Nuggets were like rubber n had so much grease on them. Cheese tots were terrible. The only good thing was the cones. You can't ruin ice cream. Please do something about this place. (I wonder how old the fryer oil is? Looks like I'm going back to McDonalds )..

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K
7:17 pm EDT

Burger King slowness, unprofessional

This particular Burger King is ALWAYS slow. I've sat in the drive thru line for 20 minutes before my order is taken and I've also been inside and waited over 20 minutes to receive my order. The staff from management to other workers are either playing, complaining, or saying inappropriate things that should not be said in front of customers.

There needs to be additional training for management and all staff or the store should be closed. I should not have to wait 20-30 minutes for a "fast food" order.

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E
12:08 pm EDT
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Last week (10/22) I placed an order for the Double Bacon King and came back to work to find that my order was incorrect. I had to then go back and have another one made while my large order of onion rings was on my desk getting cold. They (management) said there was no more onion rings so those couldn't be replaced. So I paid for something I couldn't...

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M
3:01 pm EDT
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I ordered a grilled chicken sandwich that had a very thin piece of chicken on it plus the chicken did not even cover the bottom bun it was on. The store was not super busy, the woman who took my order was polite during the ordering. It was a take out order so I did not see the inside of the sandwich until we drove away onto I-10. Very disappointing!

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J
2:22 pm EDT
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Hi, I continuously keep coming back to this restaurant and I don't know why. I usually use the drive through. Everytime I come it's an off time and maybe 1 or 2 cars ahead of me( this time 3 cars) and the wait is ridiculous. Right now I've been waiting 9 minutes which is not very acceptable. I won't come again. Food is good. So I waited 11 minutes.

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J
12:52 pm EDT
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Well for thing waited in Drive thru a half an hour. Pulled up to window only to be asked to pull forward to wait for fries. As I seen my sandwiches already bagged and placed under heater. Ten minutes later tired of waiting my adult daughter goes in store with receipt only to be told someone that someone went out back door to bring food out. I'm on car wa...

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M
7:06 pm EDT
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I went to burger ji g and the drive threw attendant acrylic like I was a big bother her tone was like she would rather be anywhere but there. I placed my order and drove up. All she could do was glare at me and act like i was waist I g her time. She sits t say hello. just mumble the price. I handed her my card. When she handed back my card she did t say one...

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M
6:11 pm EDT
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I had ordered a junior Whopper with cheese extra onion a Whopper with cheese and order onion rings and Twix Shake. The shape come out like milk, over half the onion rings was burnt and it looks like somebody just took the ham the sandwiches and threw them together I opened the Whopper catch up spilled all over me. My wife and I eat at Burger King at least...

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P
9:02 pm EDT
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Ordered an impossible whopper and not only did I not receive what I asked for it was also very undercooked meat. When I asked to speak with the manager I could hear the guy laughing saying he's too busy to talk to you about that. Then I was given fake names and the option of rushing back up there before they close in ten minutes or come tomorrow morning. Then was asked to come in for free food.

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L
9:01 pm EDT
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These employees at this store are absolutely terrible they don't want to help you and are very disrespectful it does no good to tell them how you want your order because they are not going to fix it right. Also the last time I went there the food was under cooked, the hamburger was still pink had to trash it because I had already got home with it. Thi...

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S
4:16 pm EDT

Burger King I am complaining about

i am complaining about that they always mess up my order . for example. earlier i went to get something since i was starving because i couldn't eat all day. i asked for a CHEESEburger. i get home . THEY GAVE ME A NORMAL BURGER . WITH NO CHEESE. call me crazy. but im sick of this bs . this happens too much. this why mcdonalds will always be better than burger king in my opinion. smh.

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H
12:40 am EDT
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Absolutely the worst service I have ever had. Waited 45 minutes for my burger combo. When I did finally receive my order it wasn't correct. I ordered a bacon cheeseburger and got a burger with jalapeños on it instead which the burger was cold as well as the fries. I'm also allergic to jalapeños so I wasn't even able to eat and the burger. During the 45...

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S
11:21 pm EDT
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I order mozzarella sticks and I always have to ask for some marinara sauce because they never give it to me, but when I order them they go "Would you like some marinara sauce" but when they ask me I still do not receive any sauce. So I would greatly appreciate it if you called them up and told them to give people some marinara. Like who eats mozzy sticks without some sauce.

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C
9:09 pm EDT
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There has been an employee sleeping in one of the eating booths the last two times we have been in this location. We find this very unappealing in the area where people are dinning. If an employee needs to sleep on the job and/or break then it needs to be in some other area than where people are trying to eat. To make matters worse they had their feet on...

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K
7:52 pm EDT
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You put onions on my whopper and forgot to put cheese on it. You gave me the wrong kind of chicken nuggets. I ordered 3 ten piece nuggets and y'all gave me spicy nuggets. I would like this to be replaced. I was very unhappy with my meal. The service by one of the employees was very rude and didn't pay attention to anything I had to say. I would very much like this program fixed.

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D
12:03 pm EDT
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At the drivethrough speaker I ordered two small whopper meal. I first informed the order taker that was going to use a coupon. The price should have been $8.99. Iwent to the restaurant because of the deal. The coupon was still in date. They rang the meal up for $14.99 I presented the coupon at the window and asked them to honor the price. The cashier called...

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S
11:30 am EDT
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Burger King zesty sauce

I have been getting the zesty sauce from burger king for years i use it on fries and onion rings an it has tasted great but for the past few months something taste wise has changed and it tastes horrible it tastes like u have a glob of plain mayonnaise on ur onion rings please consider changing it back or changing your provider because the sauce is now disgusting!

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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